Remove Payments Remove Point of Sale Remove Returns
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David’s Bridal Marries Online and In-Store CX with Shopify Integration

Retail TouchPoints

Earlier this month , David’s Bridal partnered with MyRegistry.com to create a universal gifting registry platform. Retail media became an important part of the David’s Bridal business with the December 2024 launch of Pearl Media.

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How Clarks Transformed into an Omnichannel Powerhouse Without Missing a Step

Retail TouchPoints

But a brand cant make it in the 21st century with technology from the 19th, so in 2022, the British footwear brand undertook a massive digital transformation that encompassed everything from its ecommerce sites around the world to the point-of-sale (POS) systems in its 500+stores. Lots of retailers talk about omnichannel, she said.

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The End of a Transaction is Just the Beginning: Fostering Engagement, Loyalty and Return Visits at Checkout

Retail TouchPoints

Fortunately, the point of sale is a great place to receive input. The point of sale is a great place for retailers to seek feedback that will enhance the customer experience throughout the store. Similarly, retailers can add lottery capabilities to their point-of-sale touch points.

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A Blueprint for Retail Cyber Resilience: Evolving Tactics for Today’s Digital World

Retail TouchPoints

In the highly competitive retail market, businesses are leveraging technology to strengthen brand loyalty and enhance consumer experiences in ways that only science fiction writers could have imagined 40 years ago. In April 2024, Ticketmaster suffered a substantial data breach for which the hacking group ShinyHunters claimed responsibility.

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The Importance of Omnichannel Customer Service in Modern Retail

Retail Focus

Features like booking an in-store pickup online or returning online purchases in person are now viewed less as perks and more as baseline expectations. Cross-Channel Returns and Exchanges Returns and exchanges can be a significant sticking point, particularly when orders are made through one channel and returned through another.

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#RICE24 Solution Spotlight: Shopify Creates a Unified Commerce Platform for Merchants

Retail TouchPoints

To create a competitive experience, the back end of a merchant’s in-store and online business needs to be unified, ultimately creating a front-end experience that is consistent and cohesive. By streamlining and integrating operations, retailers can simplify how they manage large, cross-functional teams and various locations and channels.

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Retailers Must Embrace Financial Services, and Quickly

Retail TouchPoints

In the same manner, the new service providers, the payment platforms, get worked up over Banking-as-a-Service and Embedded Finance, the latest industry buzzwords, without fully explaining the simplicity and value of the proposition. Many customers bail at this point. It’s reckoned that nearly 4.5