Retail TouchPoints

JUNE 8, 2022

With traditional trading methods restricted by pandemic restrictions, an inability to sell through physical locations and a sharp downturn in demand, we saw merchants around the world taking an unprecedented leap and embracing innovation and digitalization in a bid to maintain their retailer-shopper relationships. trillion by 2026.

Merchant Services 246

Merchant Services Payment Services Consumer Checkout 246

Retail TouchPoints

FEBRUARY 3, 2023

Supply chain issues, inflation and other economic headwinds that resulted from the COVID-19 pandemic and the Russian invasion of Ukraine are still present for merchants. Here are ways SMBs can create new revenue-increasing opportunities, maneuver through tricky market conditions and grow their online business throughout 2023.

Merchant Services 286

Merchant Services Payment Services Marketing Drop-Shipping 286

Retail TouchPoints

FEBRUARY 25, 2025

In this quest for data-driven precision, merchants must understand the power of the address and its immense strategic value. Clean, validated address data is an essential business asset that drives a smoother customer experience, reduces operational costs and minimizes errors.

Merchant Services 179

Merchant Services Payment Services Supply Chain Management Shipping 179

Retail TouchPoints

OCTOBER 26, 2023

UPS has agreed to acquire reverse-logistics solution Happy Returns from PayPal for an undisclosed amount. Happy Returns offers box-free, label-free returns for more than 800 merchant partners at over 10,000 locations across the U.S. of retail purchases (both online and in-store) were returned last year.

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Returns Merchant Services Payment Services Location 264

Retail TouchPoints

APRIL 1, 2021

consumers have now used a buy now pay later (BNPL) service. . Businesses looking for ways to gain a competitive edge over their competitors have been pushing service advantages into new areas, including alternative payment models. Enter “buy now, pay later,” whose appeal is growing customer bases and revenue channels.

Merchant Services 278

Merchant Services Payment Services Telecommunications Checkout 278

Retail TouchPoints

MAY 13, 2021

PayPal has acquired ecommerce returns solution Happy Returns as it continues to expand beyond payments, with the aim of becoming a “digital commerce enablement engine.” The Happy Returns purchase follows PayPal’s acquisition of coupon plug-in Honey in January 2021. PayPal has been an investor in Happy Returns since 2019.

Merchant Services 207

Merchant Services Returns Payment Services Checkout 207

Retail TouchPoints

NOVEMBER 1, 2023

Experts report that chargebacks will cost merchants over $100 billion in 2023, and false claims and abuse of the chargeback process are a growing threat to merchants. And yet many retailers remain unaware of chargeback fraud and its harmful impacts on business revenues. Internet payments mean more purchases.

Merchant Services 298

Merchant Services Payment Services Customer Experience Consumer 298

Retail TouchPoints

APRIL 24, 2025

Last year, meal delivery platform Grubhub entered the increasingly crowded commerce media arena with the debut of Grubhub Ads , developed in partnership with Koddi. The Grubhub and Koddi teams took Retail TouchPoints behind the scenes to explore their unique media proposition and share their plans for the future.

Merchant Services 147

Merchant Services Advertising ATS Payment Services 147

Retail TouchPoints

OCTOBER 24, 2024

Food delivery platform Grubhub is expanding its advertising capabilities to create a full-fledged commerce media network in partnership with Koddi. We’re excited to expand the services we provide our partners to include greater advertising capabilities.

Merchant Services 264

Merchant Services Advertising Payment Services Checkout 264

Retail TouchPoints

MAY 23, 2025

Authentic Brands Group (Authentic) has partnered with Reshop to provide shoppers with instant cash (not store credit) refunds on returned items across its brands. A phased rollout of the service will start with Reebok, Champion, Vince Camuto and Juicy , to be followed by additional Authentic brands including DC Shoes, Roxy, RVCA and Volcom.

Merchant Services 147

Merchant Services Payment Services Returns Shopping 147

Retail TouchPoints

JULY 7, 2020

While we shouldn’t expect online sales to remain at their peak levels when the safety risks of in-person shopping dissipate, merchants cannot hope to weather the storm and return to business as usual. As we move forward, these capabilities are critical for all retailers: Accept Contactless Payments. Traditionally, U.S.

Merchant Services 255

Merchant Services Payment Services Point of Sale Consumer 255

Retail Minded

MARCH 20, 2025

From shoplifting to cyberattacks retailers must navigate an array of risks both in physical stores and online platforms. The Emerging Threats To Retailers Retailers operate in a high-risk environment where financial losses, security breaches, and legal liabilities can significantly impact business stability. By value, the U.S.

Merchant Services 94

Merchant Services Payment Services Management Shrinkage 94

Retail TouchPoints

JANUARY 10, 2023

based Amazon merchants at the end of January. Additionally, Amazon is adding a new feature to the Buy with Prime package that will enable merchants to display ratings and reviews from Amazon customers on their own online stores. The offering was previously only available by invitation.

Merchant Services 299

Merchant Services Payment Services Customer Experience Shipping 299

Retail TouchPoints

JUNE 4, 2021

Despite its broad reach, Google is far behind established marketplaces such as Amazon , Walmart and eBay when it comes to ecommerce — which goes a long way in explaining the company’s recent flurry of new partnerships with ecommerce platforms including Shopify , WooCommerce , Square and GoDaddy. Google’s Stated Goal: Democratize Ecommerce.

Advertising 351

Advertising Merchant Services Shopping Checkout 351

Retail TouchPoints

APRIL 18, 2023

Today’s consumers move across digital, physical and social platforms with ease, switching from browsing, researching and buying in seconds. To harness the power of consumers’ online communities, invest in creator relationships across platforms. For those who are skeptical about the return of in-store shopping — skepticism be gone.

Merchant Services 288

Merchant Services Payment Services Social Commerce Returns 288

Inside Retail

MAY 17, 2022

The industry’s latest move: accepting cryptocurrency as a form of payment. Soon after, other brands, including Off-White and Gucci, announced they would also be accepting a variety of cryptocurrency on their online platforms and at select stores around the world. Beyond payment. With Lolli, customers can earn an average 7.5

Merchant Services 243

Merchant Services Payment Services Advertising Returns 243

Inside Retail

AUGUST 12, 2021

Southeast Asia’s leading online fashion and lifestyle retailer offers customers a world of payment options and a seamless shopping experience. Now, consumers who shop Zalora will have the ability to pay with any of their preferred local payment solutions at online checkout as part of a seamless shopping experience. About Zalora Group.

Merchant Services 130

Merchant Services Payment Services Checkout Fashion 130

Inside Retail

FEBRUARY 4, 2024

Consumers will be even more selective, payment flexibility and innovation will be vital, and new tools to boost online security will gain momentum. From budget-friendly options and making returns easy to rewards programs and payment options, every interaction can offer a reason to remain loyal.

Merchant Services 264

Merchant Services Payment Services Accounting Consumer 264

Retail TouchPoints

OCTOBER 19, 2022

Klar n a is continuing to expand beyond payments as it looks to become “a starting point for every purchase” for its 150 million global consumers. New offerings include search and price comparison functionalities , shoppable videos , a creator platform to connect influencers and brands, and upgraded CO2 and charitable donation features. .

Merchant Services 290

Merchant Services Shopping Drop-Shipping Consumer 290

Retail TouchPoints

JUNE 30, 2021

Here are five ways commerce-enabling technology can help businesses accelerate revenue growth and create loyal customer advocates who become repeat buyers. It’s critical for retailers to blend the digital and physical worlds to create a seamless shopping environment to which customers want to return. Improving Conversion Rates.

Merchant Services 253

Merchant Services Payment Services Customer Experience Promotions 253

Inside Retail

FEBRUARY 20, 2024

Invest in technology that allows for real-time synchronisation of inventory, pricing, and customer data, providing a unified experience regardless of the platform. By delivering content and product suggestions that align with individual interests, businesses can significantly increase customer engagement and drive conversions.

Merchant Services 246

Merchant Services Payment Services Checkout Target Market 246

Retail TouchPoints

APRIL 27, 2021

FedEx and Adobe have entered a multi-year collaboration that will begin with the integration of Adobe Commerce with ShopRunner, an ecommerce platform and subsidiary of FedEx Services.

Merchant Services 147

Merchant Services Drop-Shipping Payment Services Shipping 147

Inside Retail

FEBRUARY 18, 2024

From a retailer/merchant perspective, Zalora has seen a huge increase in BNPL demand year-on-year. The idea was not to encourage customers to split payments, but to make sure they were able to get the essentials upfront.” Download the latest report on how to improve your payment processing and increase your revenue.

Merchant Services 130

Merchant Services Payment Services Checkout Customer Experience 130

Retail TouchPoints

MARCH 3, 2022

Flash sales can help retailers boost revenue, attract new customers and enhance loyalty with existing customers. ecommerce merchants pulled in $10.8 billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms.

Merchant Services 246

Merchant Services Drop-Shipping Payment Services Shipping 246

Retail TouchPoints

JULY 12, 2023

Roku and Shopify have partnered to let viewers purchase products from Shopify merchants directly from their TV through Roku Action Ads. Shoppers who see an ad for a Shopify Merchant can press “OK” on their Roku remote to learn more about the product and purchase it directly from their screen.

Merchant Services 245

Merchant Services Payment Services Shipping Apparel 245

Retail TouchPoints

AUGUST 5, 2022

Online fraud cost digital commerce merchants $27 billion in 2021 , so it’s no surprise that retailers have redoubled their focus on eliminating these threats. Here’s how to address that problem and move up Maslow’s pyramid to achieve true retail transcendence as a thriving, profitable and customer-focused business.

Merchant Services 288

Merchant Services Returns Shipping Payment Services 288

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. However, by understanding how fraudsters target different age groups, merchants can tailor their fraud prevention programs to fit the risk profiles for their customer demographics. Source: Javelin Research.

Merchant Services 298

Merchant Services Accounting Payment Services Returns 298

Retail TouchPoints

JULY 15, 2020

When retail historians compile the definitive chronicle of this era, they will recall something remarkable: as merchants across the nation responded to the COVID-19 outbreak by shifting more operations online, two years’ worth of e-Commerce growth got crammed into two weeks. How to explain that paradox? Touchless Delivery Abuse Risk.

Merchant Services 288

Merchant Services Payment Services Shipping Fulfillment 288

Retail TouchPoints

AUGUST 7, 2023

Revenues were down more than expected, decreasing 42% YoY to $78 million ; adjusted EBITDA was in line with expectations but still represented a loss of $66 million in the quarter; and monthly active users were down 48% to 12 million. “As Doubling down on merchants outside of China. A Little Bit of History Repeating?

Merchant Services 245

Merchant Services Drop-Shipping Shipping Payment Services 245

A1 Retail

AUGUST 26, 2021

To do so effectively, however, retailers need to optimise their payments ecosystems now to put in place the right framework for expansion in the future. Consumers also became more open to experimenting with new payment methods, with many consumers saying they tried out a BNPL service last year. Creating backend efficiencies.

Merchant Services 76

Merchant Services Payment Services Consumer Returns 76

Inside Retail

JUNE 12, 2024

Speaking to merchants in Australia, it’s clear that the retail landscape is more competitive than ever, intensified by the influx of global e-commerce players and price-conscious consumers. The good news is that they’re also seeing customers returning to physical stores. Take Australian baby retailer The Memo, as an example.

Merchant Services 264

Merchant Services Payment Services Customer Experience Outdoor 264

Retail TouchPoints

OCTOBER 6, 2022

The Mastercard SpendingPulse measures in-store and online retail sales across all forms of payment, providing a wealth of insights to help merchants refine and optimize their holiday strategies. The return to offices and social events is inspiring consumers to level up their wardrobes and focus more on apparel and footwear.

Merchant Services 287

Merchant Services Payment Services Promotions Location 287

Retail TouchPoints

NOVEMBER 11, 2021

Lionesque Group CEO Melissa Gonzalez and MG2 Design Principal Justin Hill will reveal how retailers can rethink the checkout experience while maintaining fluidity between high-touch customer service and self-service capabilities during an interactive roundtable discussion on Nov. New platforms for engagement and revenue.

Merchant Services 342

Merchant Services Payment Services Consumer Beauty and Health 342

Retail TouchPoints

NOVEMBER 16, 2022

small business owners. It will integrate directly with Square’s solution ecosystem, empowering sellers to organize their finances and manage cash flow from the same platform they use to run their business. Additionally, eligible SMBs will be able to earn a $100 TikTok advertising credit. Multiple Meta Resources.

Merchant Services 278

Merchant Services Finance Advertising Marketing 278

Retail TouchPoints

JULY 2, 2024

That has begun to change now, and among the swath of new platforms aiming to serve this sector, Faire has emerged as a front-runner. Since its launch in 2017, the platform has raised more than $1.29 At the time Faire was running a deal to promote its expansion into Europe , where the platform would cover import taxes. “I

Wholesale 264

Wholesale Merchant Services Marketing Payment Services 264

Inside Retail

SEPTEMBER 26, 2021

It took 70 years until they started accepting credit cards in Australia, but less than another 15 years for the beverage giant to announce, in June 2020, that their 2000+ vending machines across Australia and New Zealand would accept Bitcoin for payment. But make no mistake – they are still volatile, complex and not to be taken lightly.

Merchant Services 246

Merchant Services Payment Services Returns Consumer 246

Retail TouchPoints

FEBRUARY 4, 2021

Brands that were advanced in their digital journey and were globally diversified have seen incredible returns and record-breaking online revenues. And consumers should also be able to return an item seamlessly when needed, while receiving a full, fast refund.”. Flexible payment options are gaining in popularity.

Merchant Services 305

Merchant Services Beauty and Health Consumer Returns 305