Retail TouchPoints

FEBRUARY 7, 2024

The digitization of brick-and-mortar stores is nothing new, but up until recently it has primarily been focused on surfaces in the store that are already digital: point-of-sale systems or back-of-house tasks like inventory management. PVH x RetailNext and MarketDial PVH Corp.

Point of Sale 268

Point of Sale Promotions Inventory Management Grocer 268

Inside Retail

FEBRUARY 20, 2024

This month, the American coffee chain Starbucks opened the first store to be built using its Inclusive Spaces Framework at Union Market in Washington, DC. The framework aims to bring more inclusive innovation in physical and digital spaces while enabling Starbucks to scale accessible design across its store portfolio.

Store Operations 130

Store Operations Point of Sale Location Fashion 130

Retail TouchPoints

APRIL 11, 2024

For the most part, retailers have deployed AI to tackle low-hanging fruit such as automated customer service chatbots, personalized content for one-to-one marketing campaigns and improved store and inventory analytics. That will happen this year. Those early use cases make sense because they deliver immediate results.

Consumer 284

Consumer Customer Experience Checkout Shopping 284

Retail TouchPoints

FEBRUARY 21, 2023

Any disruption to the wired network due to a fiber cut, network error or human lapse will result in the store going offline. 5G provides an alternate method to keep the store connected at all times. Circle K , and AutoZone are already using 5G to connect their stores. Tractor Supply Co.

Sporting Goods 254

Sporting Goods Payment Services Shrinkage Point of Sale 254

Retail TouchPoints

APRIL 3, 2024

So when the retailer makes changes to the integrated system — which can be anything from a point-of-sale system to an Excel sheet with inventory items — these changes are automatically implemented into the signage. Dynamic templates are pre-designed layouts that update themselves based on data they receive from an integrated system.

Promotions 277

Promotions Customer Experience Point of Sale Accessories 277

Retail TouchPoints

MARCH 1, 2024

While the retailer will be focused on improving existing store experiences at scale moving forward, Best Buy is planning to “open a few additional outlet centers and new formats to continue to test two important concepts,” said Barry.

Planning 274

Planning Location Point of Sale Visual Merchandising 274

Retail TouchPoints

JULY 20, 2023

Amazon will expand its Amazon One palm payment technology to all 500+ Whole Foods Market stores by the end of 2023. We are always looking for new ways to delight our customers and improve the shopping experience,” said Leandro Balbinot, CTO at Whole Foods Market in a statement.

Payment Services 235

Payment Services Planning ATS Supermarket 235

Mass Relators

MARCH 1, 2024

NationsBenefits, the market leader for supplemental benefits and health care fintech solutions serving the health care managed care market, announced that Southeastern Grocers (SEG), parent company and home of Harveys Supermarket and Winn-Dixie grocery stores, has joined NationsBenefits’ network of grocery and over-the-counter (O-T-C) retailers. “We

Grocer 52

Grocer Supermarket Point of Sale Location 52

Retail TouchPoints

AUGUST 14, 2023

Laying the foundation for the first store can take time, but each subsequent store will see this timeframe narrow. The goal of operational preparation processes is to set retailers up for rollout at scale, and across diverse markets, store sizes and formats.

Payment Services 227

Payment Services Checkout Inventory Management Grocer 227

Retail TouchPoints

DECEMBER 13, 2023

A study from marketing research company Alter Agents revealed that 77% of surveyed millennial and Gen Z shoppers shop on social platforms. It is critical for retailers to consider how they appeal to those audiences while they have the added benefit of shopper’s undivided attention in-store.

Shopping 312

Shopping Checkout Kiosk Consumer 312

Retail TouchPoints

JULY 21, 2023

Schnuck Markets has extended its partnership with Instacart to introduce Caper Carts, which use AI and computer vision to automatically identify items shoppers put into them, allowing shoppers to then skip the line and check out using the cart technology. Louis Schnucks stores this fall, with a broader rollout planned for later this year.

Checkout 229

Checkout Promotions Supermarket Accounting 229

Retail TouchPoints

JULY 25, 2023

It helps, of course, that Walgreens has an enviable store footprint: more than 8,800 stores nationwide, putting 78% of the U.S. population within five miles of a Walgreens store. But it’s how those stores operate that allows them to effectively serve as fulfillment hubs.

Payment Services 242

Payment Services Fulfillment Store Operations Point of Sale 242

Retail TouchPoints

OCTOBER 4, 2023

Across multiple channels, they provide an ever-present buying influence for consumers — which is particularly useful when flash sales or immediate focuses on certain products are needed. In what has been a challenging year for many retailers, seamlessly reflecting buying preferences becomes more important than ever before.

Merchant Services 263

Merchant Services Social Commerce Checkout Payment Services 263

Retail TouchPoints

JUNE 29, 2022

Ensure security cameras point directly toward all entrances and exits, as this can help you see where any theft is occurring or when unauthorized employees are entering prohibited areas or rooms. Ensure that your store has proper lighting for clear video footage. Areas with valuable inventory, like stockrooms, should also be visible.

Payment Services 264

Payment Services Point of Sale Loss Prevention Management 264

Retail TouchPoints

DECEMBER 21, 2023

For example, marketing and advertising campaigns are tailored around a shopper’s age, gender, geographic location, shopping history and other demographics. Retailers used to be blind to who their shoppers are and what they’re shopping for, but not anymore.

Checkout 265

Checkout Payment Services Kiosk Advertising 265

Retail TouchPoints

JANUARY 8, 2024

He has more than 20 years of experience bringing disruptive and innovative solutions to market in B2B ecommerce, marketing technology and enterprise software segments. A holistic, AI-driven approach to loss prevention will be key to strong earnings reports in 2024 and beyond. Michael Osborne is the CEO of Appriss Retail.

Loss Prevention 239

Loss Prevention Returns Point of Sale Shipping 239

Retail TouchPoints

OCTOBER 9, 2023

Previously, you’d only find these higher-end products in non-drug stores like Ulta, alongside other brands like Urban Decay, Tarte, Too Faced, etc. Distributed order management systems make it happen by erasing the boundary between touch points. Joe Henderson is the Senior Director of Technical Alliances at Deposco.

Fulfillment 303

Fulfillment Shipping Suggestive Selling Management 303

Retail TouchPoints

SEPTEMBER 19, 2023

After Lumen Field installed Just Walk Out technology (without the RFID component) at its District Market store, the location saw a 60% increase in customer throughput, with double the number of total transactions per game compared to the traditional concession stand that had stood in the same location.

Apparel 268

Apparel Payment Services Checkout Location 268

Retail TouchPoints

MAY 25, 2023

Freshmart, which operates seven stores in Puerto Rico, chose the solution because of its flexibility, integration with the retailer’s POS and custom payments integration approach to support the Puerto Rican market. “We

Fulfillment 273

Fulfillment Payment Services Point of Sale Marketing 273

Retail TouchPoints

AUGUST 30, 2023

She leverages 25+ years in omnichannel retail, focusing on brands, covering digital strategy and store operations, registry, marketing, tech selection and organizational design. Kathy Kimple is the Executive Director of OSF Digital ’s Strategy group. She can be reached at kathy.kimple@osf.digital.

Checkout 241

Checkout Shipping Customer Experience Point of Sale 241

Retail TouchPoints

FEBRUARY 27, 2024

While the report primarily focuses on how AI can optimize store layouts and marketing strategies, there is an underlying message on data security. The report discusses how digital solutions like AI and machine learning not only enhance operational efficiency but also fortify cybersecurity measures.

Payment Services 268

Payment Services Wholesale Store Layout Inventory Management 268

Retail TouchPoints

DECEMBER 13, 2021

Drawing on the team’s nickname, the WooSox Market at Polar Park uses AI-powered cameras and the cloud to offer a fully autonomous retail experience, enabling fans to shop for ballpark snacks and memorabilia and then pay without scanning, waiting in line or stopping to check out.

Shopping 220

Shopping ATS Checkout Marketing 220

Retail TouchPoints

NOVEMBER 11, 2021

On the same day, Devora Rogers of market research consultancy Alter Agents shares results from the firm’s new study, including the depths of shopper “promiscuity” as customer loyalty fades and consumers constantly examine new options. 16 from 12 to 12:30 p.m. 17 from 2:15 to 2:45 p.m.

Merchant Services 318

Merchant Services Payment Services Consumer Beauty and Health 318

Retail TouchPoints

JULY 29, 2020

Store Associates Gain Access To Up-To-Date Data. The final prong was in Burton’s customer-facing solutions, comprising technologies for e-Commerce, marketing, social media, customer service and a retail POS. We’ve got the right tools to meet customer and market needs, whatever they may be.”.

Planning 283

Planning Wholesale Customer Experience Store Operations 283

Retail TouchPoints

MAY 27, 2022

Consumers visiting brick-and-mortar stores, particularly those in the market for big-ticket items, want store associates both to help them understand exactly what they’re paying for and connect them with the model that fits their needs and budget.

Employee Engagement 279

Employee Engagement Point of Sale Consumer Management 279

Retail TouchPoints

JULY 13, 2023

JD Sports , a global retailer with more than 3,000 stores worldwide, has adopted a suite of solutions designed to boost its growth in Canada, a market the retailer entered in 2021. The company currently operates 23 stores in Canada under the JD , size?

Loss Prevention 232

Loss Prevention Management Planning Location 232

Retail TouchPoints

SEPTEMBER 1, 2023

Our regular Editor’s Perspectives column offer insights and opinions from the Retail TouchPoints editorial team as they dig into the latest trends in retail, marketing and tech. As a proud classic movie buff, I thought I’d do a little reflecting on shopping scenes from memorable films made about 40 years apart.

Supermarket 253

Supermarket Checkout Payment Services Point of Sale 253

Retail TouchPoints

JULY 17, 2023

According to Grand View Research , the global IoT retail market was valued at $42.38 The statistics show that more and more retail businesses are implementing IoT solutions to explore new ways of connecting with customers, boost sales and streamline business operations. billion in 2022 and is expected to grow at a CAGR of 28.4%

Payment Services 242

Payment Services Checkout Inventory Management Customer Experience 242

M19 Retail

JUNE 8, 2023

We must relentlessly innovate and deliver value to our market while excelling our customer service.” Mi9 Retail resolves the market need for a merchandise management system that caters to the unique requirements of retailers dealing with high SKU volumes, complex products, and inventory management challenges.

Point of Sale 40

Point of Sale Inventory Management Management Store Operations 40

Retail TouchPoints

AUGUST 14, 2023

Since 2021, Starbucks has been testing the 100% reusables model in multiple markets, including Arizona, Colorado and at the SODO 8 store inside the retailer’s Seattle headquarters, as well as globally in Japan, Singapore, London and South Korea. Customers using these bins through Oct.

Returns 213

Returns Payment Services Point of Sale Location 213

Retail TouchPoints

AUGUST 23, 2023

There are many benefits to be gained from self-checkout system implementations, which is why it’s not surprising that the global market is expected to show a 16% CAGR between now and 2030. This is the only way to get a handle on the data deluge; it must be broken into smaller, bite-sized chunks.

Checkout 241

Checkout Payment Services Location Point of Sale 241

Retail TouchPoints

NOVEMBER 2, 2020

Earlier this year, Amazon announced it would sell its Just Walk Out technology to other retailers, and hospitality group OTG became the first to deploy it in select CIBO Express Gourmet Markets in airports. Our students embrace new tech and Market Next was a logical next step. Students like it, because it saves them time.

Checkout 264

Checkout Payment Services ATS Location 264

Retail TouchPoints

SEPTEMBER 1, 2023

Our regular Editor’s Perspectives column offer insights and opinions from the Retail TouchPoints editorial team as they dig into the latest trends in retail, marketing and tech. As a proud classic movie buff, I thought I’d do a little reflecting on shopping scenes from memorable films made about 40 years apart.

Supermarket 206

Supermarket Checkout Payment Services Point of Sale 206

Retail TouchPoints

JUNE 1, 2022

And with that diminished outlook, the market valuation of companies like Instacart, DoorDash, Uber and others have all dropped precipitously in the past months. Consumers find the experience of buying online and picking up at store to be easy, convenient and a time saver. BOPIS is growing.

Checkout 299

Checkout Location Shopping Consumer 299

Retail TouchPoints

SEPTEMBER 18, 2023

Last holiday season would have marked a certain “post-pandemic” normalcy, but extreme excess inventory and inflation significantly impeded any anticipated recalibration.

Social Commerce 306

Social Commerce Checkout Consumer Point of Sale 306

Retail TouchPoints

FEBRUARY 15, 2021

And while no one knows for sure how those months will play out, there are a number of trends in the market and in observed consumer behavior that can help retailers make the most of their virtual and physical spaces. A Look at the Market. The surge in ecommerce was enough to create trepidation in the commercial real estate industry.

Fulfillment 278

Fulfillment Checkout Store Layout Consumer 278

Retail TouchPoints

SEPTEMBER 30, 2020

The new concept was tested in select stores and will be implemented in more stores this fall, evolving based on customer and associate feedback.

Shopping 264

Shopping Checkout Payment Services Kiosk 264