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Kaiyo’s Expansion Brings Full-Service Furniture Resale Model to L.A. 

Retail TouchPoints

Secondhand furniture reseller Kaiyo has introduced its services on the West Coast with a launch in Los Angeles following its generation of $36 million in Series B funding. While the resale market is booming, much of the focus on reselling has been placed on the apparel category. Kaiyo’s L.A.

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The customer is in control: Here’s the new payment and checkout experience

Inside Retail

People flock to shopping centres and it is not just to procure goods and services; it is also about the experiential enjoyment, the social element and the ability to make more informed purchasing decisions.”. Offering choices: Self-service vs assisted service, cash vs non-cash payments.

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#TBT: Service Merchandise Was the OG Multi-Channel Shopping Experience

Retail TouchPoints

I have very vivid memories about Service Merchandise , a now-defunct business with a unique ordering process focused on catalog inventory. Service Merchandise was a bit more fun than today’s similar IKEA shopping experience because it carried more than mediocre DIY housewares and furniture. (No Don’t remember it?

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5G in Retail: Creating the WOW factor

Retail TouchPoints

Dick’s Sporting Goods , one of the largest sporting goods retailers, recently unveiled its House of Sports store with a running track, rock wall, batting cages and outdoor turf field. Connected devices also allow for personalization and improved customer service. Tractor Supply Co. , You get the drift.

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Navigating the complexities of big and bulky returns in modern logistics

Inside Retail

Market segments such as home office equipment, sports goods, furniture, and baby products have experienced significant growth. The importance of nailing big and bulky returns It takes a significant investment from both sides to make the delivery happen, and reversing that process is an equally significant pain.

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Top Ways Retailers Continue Evolving their Tech Stacks

Retail TouchPoints

But while blending of in-store and online provides consumers with significantly more flexible shopping, it also creates operational challenges. Retailers must look for the right technology that will streamline their operations and improve the customer experience, which can ultimately increase brand loyalty and revenue.

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Is the Retail Crime Wave a Tsunami or a Ripple?

Retail TouchPoints

With our Editors Perspectives columns, you’ll get insights and opinions from the Retail TouchPoints editorial team as they dig into the latest trends in retail, marketing and tech. The perception gained even more support as Lowe’s, Dick’s Sporting Goods and Target all blamed ORC for negatively affecting their financial results.