article thumbnail

The customer is in control: Here’s the new payment and checkout experience

Inside Retail

People flock to shopping centres and it is not just to procure goods and services; it is also about the experiential enjoyment, the social element and the ability to make more informed purchasing decisions.”. Offering choices: Self-service vs assisted service, cash vs non-cash payments.

article thumbnail

Kaiyo’s Expansion Brings Full-Service Furniture Resale Model to L.A. 

Retail TouchPoints

Secondhand furniture reseller Kaiyo has introduced its services on the West Coast with a launch in Los Angeles following its generation of $36 million in Series B funding. With the expansion of Kaiyo’s services to the West Coast, the company hopes to grow the furniture resale category. Kaiyo’s L.A.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

#TBT: Service Merchandise Was the OG Multi-Channel Shopping Experience

Retail TouchPoints

I have very vivid memories about Service Merchandise , a now-defunct business with a unique ordering process focused on catalog inventory. Service Merchandise was a bit more fun than today’s similar IKEA shopping experience because it carried more than mediocre DIY housewares and furniture. (No Don’t remember it?

article thumbnail

5G in Retail: Creating the WOW factor

Retail TouchPoints

Dick’s Sporting Goods , one of the largest sporting goods retailers, recently unveiled its House of Sports store with a running track, rock wall, batting cages and outdoor turf field. Connected devices also allow for personalization and improved customer service. Tractor Supply Co. , You get the drift.

article thumbnail

Top Ways Retailers Continue Evolving their Tech Stacks

Retail TouchPoints

But while blending of in-store and online provides consumers with significantly more flexible shopping, it also creates operational challenges. Retailers must look for the right technology that will streamline their operations and improve the customer experience, which can ultimately increase brand loyalty and revenue.

article thumbnail

Navigating the complexities of big and bulky returns in modern logistics

Inside Retail

Market segments such as home office equipment, sports goods, furniture, and baby products have experienced significant growth. The importance of nailing big and bulky returns It takes a significant investment from both sides to make the delivery happen, and reversing that process is an equally significant pain.

Returns 130
article thumbnail

Walmart to recruit U.K. sellers to U.S. online marketplace

Mass Relators

Sellers approved to join the marketplace will be offered the services of a dedicated onboarding team, as well as access to powerful tools and services to help them rapidly scale up across the Atlantic, including the opportunity to get their goods to U.S. goods beyond the EU with its ‘Made in the U.K., shoppers each month.