article thumbnail

The customer is in control: Here’s the new payment and checkout experience

Inside Retail

People flock to shopping centres and it is not just to procure goods and services; it is also about the experiential enjoyment, the social element and the ability to make more informed purchasing decisions.”. Offering choices: Self-service vs assisted service, cash vs non-cash payments.

article thumbnail

#TBT: Service Merchandise Was the OG Multi-Channel Shopping Experience

Retail TouchPoints

I have very vivid memories about Service Merchandise , a now-defunct business with a unique ordering process focused on catalog inventory. Service Merchandise was a bit more fun than today’s similar IKEA shopping experience because it carried more than mediocre DIY housewares and furniture. (No Don’t remember it?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5G in Retail: Creating the WOW factor

Retail TouchPoints

Dick’s Sporting Goods , one of the largest sporting goods retailers, recently unveiled its House of Sports store with a running track, rock wall, batting cages and outdoor turf field. Connected devices also allow for personalization and improved customer service. Tractor Supply Co. , You get the drift.

article thumbnail

Retail technology for building recession resilience

I Vend

Consumers continue to spend on essentials such as food, personal care, and basic clothing, but reduce their outlay on items such as furniture, home electronics, sporting goods and accessories. Retail Technology: Efficient in-store operations. Fast, reliable retail POS system and contactless payments for smooth checkout.

article thumbnail

How Retailers can Combat the Rising Threat of Theft

Retail TouchPoints

Dick’s Sporting Goods also attributed part of the brand’s 23% profit drop in the second fiscal quarter of 2023 to theft ( CNBC ). Address the self-checkout issue: Staffing constraints have made self-checkouts a popular fixture in stores of all sizes. Develop strong password policies. Encrypt sensitive company data.

article thumbnail

‘The Best Vision Is Insight’ — The Top Retail Trends Of 2020

Retail TouchPoints

While customer loyalty remains a top priority for executives, less than half believe their current approach is effective, according to a Mastercard-sponsored Harvard Business Review Analytic Services (HBR-AS) report of more than 400 executives globally. Michelle Carter oversees Mastercard’s Data & Services Global Retail practice.

article thumbnail

Jason & Scot Show Episode 254 – Walmart and Shopify earnings and retail sales data

Retail Geek

million, FY Merchant Solutions revenue grew 116% to $2B Shopify Expands Its Checkout System to Facebook and Instagram. Fourth-Quarter Revenue Grows 94% on GMV Growth of 99% Full-Year 2020 Revenue Grows 86% on GMV Growth of 96% FY Subscription Solutions revenue grew 41% to $908.8 Amazon news: Amazon acquires Seltz, a Shopify competitor.