Retail TouchPoints

FEBRUARY 6, 2025

In the words of Paula Mitchell, Digital General Manager, We wanted consumers to think of Freedom not as your mums brand but as your best friends brand. But the merchant was suffering from a bit of an image problem that made it seem fusty and old-fashioned, a situation that led to a companywide turnaround plan initiated in 2020.

Kiosk 253

Kiosk Fulfillment Customer Experience Planning 253

Retail TouchPoints

MAY 30, 2024

Fortunately, the point of sale is a great place to receive input. The point of sale is a great place for retailers to seek feedback that will enhance the customer experience throughout the store. Similarly, retailers can add lottery capabilities to their point-of-sale touch points.

Checkout 289

Checkout Point of Sale Returns Kiosk 289

Retail TouchPoints

AUGUST 6, 2024

Additionally, by leveraging the solution’s cloud technology, Sainsbury’s will gain access to AI-powered real-time data and analytics for sales analysis, estimates of future store performance, associate productivity and cash management.

Promotions 278

Promotions Checkout Point of Sale Supermarket 278

Retail TouchPoints

DECEMBER 5, 2024

They need to keep track of what’s new, what’s unique to their location and what just went on sale. Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — Associates have to be omnichannel fulfillment specialists.

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

FEBRUARY 17, 2025

Manage Peak Seasons Better One of the most powerful aspects of voice picking technology is its flexibility to adapt to fluctuations in order volume and changes in product lines. To enhance the WMS, the company included a multi-modal voice-directed applications and a management console.

Fulfillment 214

Fulfillment Inventory Turnover Apparel Shipping 214

Small Biz Trends

DECEMBER 6, 2022

A point-of-sale system is one of the best tools for small businesses looking to accept payments. Point-of-sale systems enable business owners to be more agile with their payment processing and forego using the cash drawer. What Is a Point of Sale POS System? Best Overall Point of Sale Systems.

Point of Sale 115

Point of Sale Payment Services Merchant Services Inventory Management 115

Retail TouchPoints

MAY 29, 2024

In the point of sale (POS) space, three AI applications show particular promise: Headcount and Heat Mapping in Brick-and-Mortar Retail Insights from shopper behavior data are valuable – and financially impactful – to retailers. Businesses must work with software providers that help them manage data consent, privacy, and compliance.

Merchant Services 327

Merchant Services Kiosk Point of Sale Department Stores 327

Retail TouchPoints

AUGUST 5, 2024

The Paper Store promises top-notch customer service in its 100+ brick-and-mortar stores, with associates helping shoppers choose from its widely varied assortment of apparel, accessories, jewelry, water bottles and even packaged food from Stonewall Kitchen (along with paper, pens and school supplies, of course).

Inventory Management 264

Inventory Management Point of Sale Promotions Jewelry 264

I Vend

APRIL 2, 2025

If youre an ambitious mid-sized retailer, youre probably aware of retail management software, and understand that it can be a powerful tool to help you automate and streamline your operations. You know that its more than simply a point of sale, and that it offers a comprehensive platform for managing the entire retail operation.

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Management Payment Services Inventory Management Point of Sale 52

Retail TouchPoints

JULY 12, 2023

Technology — specifically edge computing — provides the foundation for a better customer experience, real-time inventory management, enhanced security and loss prevention and in-store analytics. Those same cameras and sensors also are at the heart of the grab-and-go checkout system featured in Amazon Go stores.

Payment Services 246

Payment Services Inventory Management Checkout Loss Prevention 246

Retail TouchPoints

MARCH 25, 2025

The basic service that a point-of-sale (POS) device provides checking out customers is essential to any retailers functioning. RTP: If the POS has to some extent been supplanted as the key store technology, what has taken its place?

Merchant Services 147

Merchant Services Payment Services Point of Sale Checkout 147

Retail TouchPoints

JULY 9, 2024

Sharmeelee Bala Owned by Simon Property Group and Brookfield Asset Management since late 2020 , JCPenney is actively working to retake its place as a leading department store retailer, most notably with a $1 billion turnaround plan unveiled in September 2023.

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Point of Sale Payment Services Customer Experience Department Stores 279

Retail TouchPoints

MARCH 18, 2024

Store managers will have the flexibility to open more staffed lanes and set self-checkout hours that are appropriate for their locations, although Express Self-Checkout will be available during the store’s busiest shopping times.

Checkout 259

Checkout Payment Services Store Operations Customer Experience 259

Retail TouchPoints

NOVEMBER 18, 2022

Additionally, National Retail Solutions (NRS) , which provides point-of-sale and other store management solutions for more than 17,000 bodegas and neighborhood convenience stores, is partnering with Uber Direct to support same-day delivery offerings.

Point of Sale 290

Point of Sale Customer Experience Supermarket Management 290

Retail TouchPoints

SEPTEMBER 14, 2023

The youth fashion and lifestyle brand is tapping Cart.com ’s logistics expertise and order and inventory management capabilities to support all its U.S. fulfillment operations. The company supports nearly $8 billion in gross merchandise value, more than 20,000 online points of sale and $10 trillion in product listings annually.

Fulfillment 263

Fulfillment Clienteling Inventory Management Point of Sale 263

Retail TouchPoints

FEBRUARY 21, 2023

Any disruption to the wired network due to a fiber cut, network error or human lapse will result in the store going offline. 5G provides an alternate method to keep the store connected at all times. Circle K , and AutoZone are already using 5G to connect their stores. Tractor Supply Co.

Sporting Goods 264

Sporting Goods Payment Services Point of Sale Shrinkage 264

Retail TouchPoints

JUNE 29, 2022

Both stores in malls and freestanding stores should use an access control solution for rooms like stockrooms and offices to ensure only the right people — including the right employees or managers — can enter. Ensure that your store has proper lighting for clear video footage.

Payment Services 264

Payment Services Point of Sale Loss Prevention Management 264

I Vend

MAY 5, 2023

Retail Management Solution iVend offers a retail management solution for today’s world. Learn more about the best retail point of sale. So let’s take a look at three of the ways in which retail management solutions have changed, and, more importantly ,just why this matters to retailers.

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Management Point of Sale Promotions Niche Retailing 97

Retail TouchPoints

AUGUST 29, 2024

Most large enterprises were already running warehouse management systems that delivered inventory accuracy in excess of 99% (in comparison to stores, which typically ranged between 65%-85%). In short, where there was a benefit, there was too much cost, and where the cost was manageable there simply wasn’t enough benefit.

Customer Experience 297

Customer Experience Shipping Inventory Management Management 297

Retail TouchPoints

JULY 29, 2020

With a new retail management solution in place, Burton will now be able to: Deploy mobile POS (mPOS) devices in its stores; Provide store associates with improved visibility into customer, product and inventory data ; and Gain a unified view of its e-Commerce and brick-and-mortar operations at both the store and headquarters levels.

Planning 317

Planning Wholesale Customer Experience Store Operations 317

Retail TouchPoints

OCTOBER 7, 2020

Yet in the midst of taking hundreds of stores through a complex closing and reopening process, Hudson made a daring decision — not only to continue the deployment of the Flooid platform but to accelerate it. “We We were already on a very demanding timeline to implement the system across more than 2,000 points of sale in the U.S.

Payment Services 214

Payment Services Point of Sale Specialty Retailers Customer Experience 214

Retail TouchPoints

NOVEMBER 3, 2021

More Mobile Deployments for Store Associates and Managers Mobile solutions empower managers to get out of stores’ back offices and onto the floor. They also help associates improve efficiency and better manage critical tasks such as checking inventory levels.

Payment Services 363

Payment Services Checkout Fulfillment Kiosk 363

RETAIL MANAGEMENT SOFTWARE

SEPTEMBER 6, 2022

Does your retail management system do what you really need? And can it manage all aspects of your retail operations from one place? What is an integrated retail management system? What are the benefits of an integrated retail management system? Work more productively and efficiently.

Management 111

Management Promotions Point of Sale Checkout 111

Retail TouchPoints

MARCH 30, 2023

Sweaty Betty’s use of performance and personalization APIs from Salesforce allowed the retailer to “customize pricing and promotions to different shopper groups” depending on the actions they took, said Igor Faletski, VP of Product Management at Salesforce.

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Point of Sale Checkout Consumer Promotions 298

Retail TouchPoints

JUNE 3, 2024

Dollar General has “prioritized increasing the employee presence at the front end of our stores to provide a friendly, welcome and elevated level of engagement to our customers, while also facilitating a positive checkout experience,” he noted. “We For its Q1 2024, which ended May 3, 2024, Dollar General’s net sales reached $9.9

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Checkout Payment Services Inventory Management ATS 279

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

But modern store employees need real-time solutions to adapt to ever-changing environments. Retail employees are increasingly stretched, whether it’s customer data at their fingertips to personalize the experience or tools to manage new forms of payment such as curbside pickup. What is retail workforce management?

Management 98

Management Payment Services Employee Engagement Store Operations 98

Retail TouchPoints

FEBRUARY 10, 2022

Over the course of her 30-year career, The Vitamin Shoppe CEO has held leadership roles at Godiva , Sally Beauty , Pier 1 , Bath & Body Works , Gap and The Disney Store. It’s been a while since she’s been on the front lines though — not since the late ‘80s to be exact, when she was a manager at Express.

Inventory Management 321

Inventory Management Beauty and Health Management Point of Sale 321

Retail TouchPoints

FEBRUARY 7, 2024

The digitization of brick-and-mortar stores is nothing new, but up until recently it has primarily been focused on surfaces in the store that are already digital: point-of-sale systems or back-of-house tasks like inventory management. PVH x RetailNext and MarketDial PVH Corp.

Point of Sale 287

Point of Sale Promotions Inventory Management Grocer 287

Retail TouchPoints

MAY 29, 2024

Retasmart is designed to enable retailers to unify all channels and experiences in one solution, allowing them to solve challenges related to inventory management, customer engagement, payment options, reporting and analytics, and multichannel retailing — all from a single platform.

Payment Services 264

Payment Services Inventory Management Promotions Management 264

Retail TouchPoints

APRIL 4, 2023

The Vitamin Shoppe has deployed HughesOn managed network services across its more than 700 U.S. “The Hughes team met our needs for secure, cloud-centered digital operations at every store, cost-effectively and with an eye to the future.”

Management 252

Management Location Point of Sale ATS 252

Retail TouchPoints

MARCH 15, 2023

The survey of 502 executives was designed to assess the challenges and priorities of executives charged with making decisions regarding employee scheduling, communication, task management and learning. A lot of companies are looking to do more with less via productivity tools like task management, communication tools, etc.

Employee Engagement 277

Employee Engagement Management Point of Sale Planning 277

Retail TouchPoints

JULY 10, 2024

The ability to gather information from mobile app sales, social media and points of sale may be especially helpful for understanding a brand’s relationship to the customer, and the Gen Z cohort more specifically.

Point of Sale 261

Point of Sale Location Consumer Customer Experience 261

Retail TouchPoints

FEBRUARY 27, 2024

This article delves into the evolving threat landscape, examining the impact of these disruptions on retail operations and exploring proactive measures for safeguarding businesses, customer data and reputations. She has worked with several global companies focusing on risk management strategy. Mary’s College of California.

Payment Services 278

Payment Services Wholesale Store Layout Inventory Management 278

Retail TouchPoints

MARCH 7, 2025

Additionally, more than half ( 56% ) are challenged by the need to train staff and manage the shift from old to new systems, with 48% concerned about deploying new payments infrastructure without affecting other retail operations.

Payment Services 138

Payment Services Fulfillment Department Stores Customer Experience 138

Retail TouchPoints

JUNE 24, 2020

Up to that point, most of the research focused on efficiency and queue management as opposed to how it made shoppers ‘feel’. His key points remain as true today as they did then, and I will draw on some of his work here, alongside my own opinions. Learn to manage your customers’ expectations at all times in the queue.

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Kiosk Payment Services Management Point of Sale 299

Retail TouchPoints

AUGUST 14, 2020

Retailer priorities have shifted slightly since the last State of Marketing report, according to panelist Megan Hostetler, a Salesforce Product Marketing Manager focused on Retail and Consumer Goods. Many marketers are looking to add significantly to their technology stack and their ability to manage and analyze data.

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Consumer Marketing Checkout Customer Experience 289

Retail TouchPoints

AUGUST 14, 2023

In its report, Transforming Operations Management For A Digital World , McKinsey discusses a bank’s investment in digitization and the operational changes required to succeed. This change is necessary to provide the real-time data that powers the robots and automation tools that are central to retailers’ inventory management.

Payment Services 245

Payment Services Checkout Inventory Management Grocer 245