Retail TouchPoints

MAY 14, 2025

From a risk and compliance perspective, defense, finance, tech, and healthcare are generally thought of as the riskiest industries but the retail sector is more vulnerable than it might appear. That data is valuable: it helps businesses learn more about their customers and improve the quality of their offerings.

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Payment Services Point of Sale Loss Prevention Finance 179

Retail TouchPoints

DECEMBER 30, 2022

Using our payment card whilst we shop online rarely gives us pause, and the many millions who buy online generally trust the system. However, the recent busy shopping season means it’s a good time to remind ourselves that there is an ongoing battle to make sure that the payment card data of your customers remains secure.

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Merchant Services Payment Services Consumer Location 330

Retail TouchPoints

OCTOBER 30, 2024

Self-service kiosks allow shoppers to take charge. Laptops allow hybrid retail workers to provide personalized customer service from remote locations, and new use cases for AI in retail continue to emerge as organizations experiment with the technology to better serve customers and propel business.

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Payment Services Kiosk Customer Experience Management 269

Retail TouchPoints

APRIL 10, 2023

Regional payments can be complex. For retailers and regional payments, consumer payment preferences play one piece, while checkout optimization and diversification play another. The question is, how can retailers conduct everything together to make ‘music’ and orchestrate regional payments for ecommerce success?

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Payment Services Merchant Services Checkout Consumer 264

Retail TouchPoints

JULY 22, 2021

Circle K is rolling out a network of bitcoin ATMs at 700 of its locations across the U.S. According to Bitcoin Depot, the whole process — from signing up for an account to completing a transaction — takes about one to two minutes. and Canada in an exclusive partnership with Bitcoin Depot. 24-25, 2021.

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Payment Services Location Kiosk ATS 312

Retail TouchPoints

DECEMBER 5, 2024

They need to keep track of what’s new, what’s unique to their location and what just went on sale. And process returns of stuff people don’t want! For example, a retailer’s flagship locations could have POS software running on fixed tills and also on mobile devices to assist with line-busting and in-aisle service.

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Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

APRIL 17, 2024

URBN , parent company of Urban Outfitters , Anthropologie , Free People and FP Movement , will adopt Stripe as its primary payments infrastructure for both online and in-store sales, consolidating the majority of its North American payments volume onto the solution provider.

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Payment Services Merchant Services Checkout Accounting 264

Retail Focus

MARCH 13, 2025

Retailers are adopting advanced technologies to improve customer interactions, streamline operations, and stay competitive. Contactless and Frictionless Payments Long checkout lines have been a longstanding frustration for shoppers. To combat this, retailers are embracing contactless and frictionless payment solutions.

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Payment Services Checkout Inventory Management Kiosk 147

Retail TouchPoints

JUNE 14, 2022

Luxury platform FARFETCH will accept cryptocurrency payments for all purchases on the FARFETCH Marketplace, with plans to expand to FARFETCH Private Clients in the coming months and to all customers in the U.S., FARFETCH customers can scan a QR code to access their cryptocurrency wallets and use more than 60 popular forms of crypto payments.

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Payment Services Boutique Location Planning 305

Retail TouchPoints

NOVEMBER 1, 2022

Consumers expect brands to provide seamless access to products and services via mobile apps. Location-Powered Experiences Drive Results. Leading retailers have addressed these challenges head-on by adopting new technology such as location infrastructure. Provide seamless checkout options with digital rewards and payment options.

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Location Payment Services Checkout Shipping 277

Retail TouchPoints

MAY 17, 2022

Convenience and gas chain Kwik Trip is bringing Coinsource bitcoin ATMs to its more than 800 locations in Wisconsin, Minnesota, Illinois and Iowa. We are delighted to be partnering with Coinsource and facilitating simple access to bitcoin for our customers,” said Dave Wagner, Controller of Kwik Trip in a statement. “We

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Location Payment Services Kiosk ATS 278

Retail TouchPoints

AUGUST 16, 2021

Walgreens has introduced the myWalgreens Credit Card program, while supermarket chain Giant Eagle will start accepting PayPal and Venmo in-store as retailers continue expanding their payment options. The move also can speed up payment processes via PayPal and Venmo QR codes.

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Payment Services Checkout Supermarket Accounting 264

Retail TouchPoints

FEBRUARY 25, 2025

Clean, validated address data is an essential business asset that drives a smoother customer experience, reduces operational costs and minimizes errors. This seamless data integration reduces costs and enhances customer service, supporting accurate, efficient order delivery.

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Merchant Services Payment Services Supply Chain Management Shipping 179

Retail TouchPoints

JULY 20, 2023

Amazon will expand its Amazon One palm payment technology to all 500+ Whole Foods Market stores by the end of 2023. The identification, payment, loyalty membership and entry solutions are currently deployed at a total of more than 400 locations in the U.S., Amazon acquired Whole Foods in 2017 for $13.7 billion.

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Payment Services Planning ATS Supermarket 246

Retail TouchPoints

NOVEMBER 3, 2021

Buzek forecasts very strong growth for these solutions during the next two years, with self-checkout rising 178% , contactless payment climbing 190% and payment via consumers’ mobile devices increasing 300%. We’re forecasting 700% growth over the next two years for these second locations with dedicated inventory.”.

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Payment Services Checkout Fulfillment Kiosk 363

Retail TouchPoints

APRIL 24, 2023

Bed Bath & Beyond has filed for Chapter 11 bankruptcy protection and will implement an orderly wind-down of its businesses while “conducting a limited marketing process” to find one or more buyers for some or all of its assets. It remains to be seen if a court-approved sales process will enable better results for the retailer.

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Payment Services Finance Location Planning 278

Retail TouchPoints

APRIL 14, 2023

Amazon is adding convenient payment options to 11 Whole Foods Markets in the Denver area with the rollout of its Amazon One palm recognition solution. Shoppers can use the Amazon One service to check out without needing to pull out their wallets or purses. Additionally, the SouthGlenn, Colo.

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Payment Services Checkout Accounting Shopping 278

Retail TouchPoints

OCTOBER 21, 2024

In these cases, customers dispute legitimate charges with their credit card companies, falsely claiming non-receipt of goods or dissatisfaction with services received. That’s where behavioral signals and location intelligence become crucial. Another prevalent method is the abuse of chargeback systems.

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Returns Accounting Payment Services Location 278

365 Retail

JUNE 9, 2025

Due to the fact that buyers are now looking for simplicity and personalization throughout their whole buying process, it is important to include some flexible payment options and ensure that clients have the best experience possible. Repeat interactions with flexible payment options also build loyalty.

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Payment Services Customer Experience Clienteling Checkout 52

Retail TouchPoints

JULY 16, 2024

SSP currently operates 55 of these franchised M&S locations across the UK. The renewed Liverpool Street Mezzanine store provides a good taste of what’s in store for other M&S convenience locations. The location now includes an additional entrance as well as revamped chilled and floral sections.

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Location Planning Payment Services Checkout 260

Retail TouchPoints

DECEMBER 2, 2021

Software and payments provider SpotOn has introduced SpotOn Retail, a fully integrated omnichannel solution. The platform includes an in-store-and-online catalog, a POS system and an ecommerce site that can all be managed through one dashboard.

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Payment Services Shipping Management Location 264

Retail Minded

MARCH 20, 2025

To safeguard profits, protect customers, and maintain operational stability, retailers must proactively address these challenges with modern solutions. Retail risk encompasses any potential threat that could disrupt a stores financial health, reputation, or daily operations. In 2024, the average cost of a data breach reached $4.88

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Merchant Services Payment Services Management Shrinkage 94

Retail TouchPoints

NOVEMBER 21, 2024

In October, Beyond committed to invest $40 million in the struggling home goods retailer as part of a wide-reaching partnership that would combine The Container Store’s brick-and-mortar footprint with Beyond’s customer data platform, loyalty and payment programs. ” The Container Store has been under pressure for some time.

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Finance Payment Services Location Planning 278

Inside Retail

FEBRUARY 4, 2025

The numbers currently used to identify cards will be replaced with tokenisation and biometric authentication In 2022, Mastercard added biometric options enabling payments to be made with a smile or wave of the hand. Credit card numbers and payment details are often exposed in major data breaches affecting large and small businesses.

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Payment Services Telecommunications Accounting Checkout 162

Retail TouchPoints

MARCH 3, 2025

Storefronts are eliminating the checkout process, augmented reality is reducing return rates and virtual marketplaces are offering new consumer experiences. But as retailers digitize operations to differentiate customer experiences, they also face a growing wave of cyber threats targeting sensitive customer data and critical business systems.

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Payment Services Point of Sale Customer Experience Accounting 207

Retail TouchPoints

NOVEMBER 14, 2024

Businesses today operate in a fast-moving cyber threat landscape. As digital operations become more complex and cybercriminals launch increasingly sophisticated phishing and malware attacks, data breaches have become common occurrences. For retailers and consumer businesses, a surge in data breaches presents difficult challenges.

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Payment Services Consumer Management Point of Sale 277

Retail TouchPoints

SEPTEMBER 14, 2022

Select Burton , GANNI , Outdoor Voices and Vince locations have rolled out the new Tap to Pay on iPhone feature from NewStore , a modular, mobile-first omnichannel cloud platform for retailers. The service requires brands to use iPhone XS, or newer devices, with iOS 15.5

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Outdoor Payment Services Checkout Location 271

Retail TouchPoints

FEBRUARY 20, 2025

billion investment in omnichannel growth, the furniture retailer is planning seven new Plan and Order Point stores with pickup locations this year; the eighth store, in Santa Monica, Calif., The new Plan and Order Point stores will be located in Cherry Hill, Pa.; and in three California locations, in Thousand Oaks, Ontario and Colma.

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Planning Fulfillment Location Payment Services 214

Retail TouchPoints

JANUARY 19, 2024

To address these compounding problems, retailers need to re-evaluate their operating priorities by focusing on cost-cutting measures that also enhance customer experiences, such as through automation, AI or other tech. Embracing AI, enhancing data access and integrating technology across operations are pivotal.

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Payment Services Merchant Services Customer Experience Consumer 340

Retail TouchPoints

AUGUST 23, 2024

From ‘credential stuffing’ to phishing to exploitation of vulnerabilities, cybercriminals have many options to violate consumer data privacy, disrupt store and warehousing operations and execute denial of service. Locations may have different networking platforms, so a flexible OS can save IT budget and management time.

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Payment Services Management Location Consumer 317

Retail TouchPoints

OCTOBER 13, 2022

They’re changing the concept of engagement with luxury brands, expecting them to set up co-creation environments, seamlessly interact with digital content and operate at their highest standard, all while remaining authentic and becoming more sustainable. “To Set up store processes at the service of the customer.

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Payment Services Fashion Boutique Checkout 278

Retail TouchPoints

APRIL 12, 2021

Enter low-code, which abstracts away many of the hurdles from the consumer-facing app development process. The low-code approach is built around a visual interface that allows users to assemble drag-and-drop code components, API-based services, machine learning, IoT capabilities and model-driven logic, and do it with Lego-like simplicity.

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Payment Services Customer Experience Fulfillment Marketing 306

Retail TouchPoints

SEPTEMBER 16, 2024

As ecommerce losses from online payment fraud surge toward $48 billion annually, it’s crucial for organizations to leverage advanced technologies to stay ahead of these bad actors. A sudden spree of small electronics purchases from different vendors at a new location could indicate account compromise.

Merchant Services 264

Merchant Services Payment Services Loss Prevention Accounting 264

Inside Retail

MAY 18, 2025

In-store operations were also affected, with disruptions to contactless payments and shortages of staple items in some locations, resulting in customer dissatisfaction. Hundreds of employees, especially those working remotely, were unable to access internal systems and forced to revert to manual processes.

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Payment Services ATS Fulfillment Supermarket 130

Inside Retail

MARCH 12, 2025

Economic and demographic drivers The General Statistics Office of Vietnam estimated retail sales of goods and consumer services grew by 9.3 Major e-commerce players such as Shopee, Lazada and Tiki are expanding their operations, further integrating online and offline shopping experiences. per cent year-on-year in Q4 last year.

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Payment Services Location Finance Consumer 130

Retail TouchPoints

MAY 27, 2022

including new payment and checkout options, personalized styling facilitated by smart mirrors and upgraded delivery and return options. COS (which stands for Collection of Style) is owned by H&M and currently operates 13 locations across the U.S.

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Checkout Payment Services ATS Returns 299

Retail TouchPoints

JANUARY 11, 2021

And while the retailer actually increased its net store count by 49 locations, online sales have remained high despite the opening of additional brick-and-mortar locations. “As Additionally, each time they visit, we process and analyze new data to further improve their experience.”.

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Payment Services Location Fulfillment Customer Experience 301