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How Hot Topic and Lamps Plus Mastered Inventory Management and More

Retail TouchPoints

Another key challenge for Hot Topic’s inventory management system is ensuring its BOPIS options run smoothly even as it fulfills orders across multiple channels.

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Tackling rising returns: how to improve efficiency while enhancing customer experience

Retail Gazette

The beginning of the year is traditionally a peak period for returns and 2024 has been no exception, with retailers experiencing a surge in unwanted items being sent back. The trend is being driven by several factors, including the cost-of-living crisis, with returns volumes increasing notably.

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4 Key Steps to Profitable Store-Based Fulfillment

Retail TouchPoints

A frictionless return experience is critical. The survey found that returning an item ranked as the No. However, 60% of retailers surveyed do not allow shoppers to return or exchange an item during checkout, adding an unnecessary obstacle to flipping the return interaction from a loss to a profit.

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Returns Management is essential for a positive customer experience

I Vend

iVend Retail Management Suite iVend’s retail technology helps retailers in returns management. Check out our flexible POS, loyalty program and inventory visibility systems. Learn more After the crazy busyness of the holiday shopping season comes…the crazy busyness of the returns season.

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The essential metrics your retail POS software can track

I Vend

Using your point of sale system to track performance, across every element of the retail operation, has never been more important. Inventory management – metrics such as stock turnover levels, and days of inventory remaining can be used to accurately plan purchasing and replenishment strategies and minimise the chance of stock outs.

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How Integrated POS Tech is Helping Electronics Retailers

I Vend

In today’s modern retail stores, the point of sale no longer has to be a fixed counter – it could be anywhere in the store. Which of course increases their loyalty, their propensity to return and their likely spend. With mobile point of sale systems, transactions don’t have to take place within the store.

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Guarding the Retail Fortress: Cybersecurity Challenges and Network Interruption Risks

Retail TouchPoints

The Evolving Threat Landscape Retailers increasingly rely on digital platforms for sales, inventory management and customer engagement. A network outage can mean lost sales in the short term, as shoppers simply move to another brand for that purchase, or losses in the long term if that customer does not return.