Retail TouchPoints

OCTOBER 4, 2023

Even though “digitally native” is on the short list for describing Gen Z, its members are most certainly in-store shoppers as well, albeit with their own set of priorities and expectations. We wanted to make sure that we took a deeper dive, understanding that this is a complex group.

Visual Merchandising 312

Visual Merchandising Consumer Outdoor Checkout 312

Retail TouchPoints

JUNE 22, 2023

(advantage: machine) or engaging in digital tasks that require curiosity and out-of-the-box thinking (advantage: flesh and blood). The insights we can glean there can teach us a lot about how we shop, not just for clothes and shoes but for just about anything we buy. What do we know about the ways we behave when shopping?

Marketing 274

Marketing Shopping Consumer ATS 274

Retail TouchPoints

SEPTEMBER 6, 2022

Your grandma shops online. A new generation of shoppers, Gen Z, are bending online shopping to their will. At the same time, just to complicate things further for retailers, Gen Z actually likes to shop in physical retail stores, according to the study. Three suggestions: Adapt to where and how Gen Z wants to shop.

Merchant Services 270

Merchant Services Payment Services Finance Shopping 270

365 Retail

APRIL 2, 2024

Millennials are the most likely shopper demographic to have their buying decisions influenced by Retail Media ads at the shelf-edge, the latest research from the Retail Technology Show (RTS), taking place on 24 & 25 April 2024 at London’s Olympia, reveals.

Advertising 111

Advertising Consumer Shopping Returns 111

Retail Focus

JUNE 29, 2023

The store is now the channel where consumers are most likely to make impulse purchases, according to the latest research from ADvendio , the leading omnichannel advertising solution provider.

Consumer 130

Consumer Shopping Grocer Promotions 130

Retail TouchPoints

SEPTEMBER 21, 2022

These tools help brands better understand the visual wants and needs of their consumers, and ensure all their visual content is optimized to resonate both in-store and across the digital shelf. Recent advances in machine learning and AI are enabling brands to gain deeper insight into the visual preferences of consumer audiences.

Consumer 285

Consumer Advertising Marketing Promotions 285

Retail TouchPoints

APRIL 20, 2022

As the percentage of purchases consumers make online continues to grow exponentially, retailers are facing a challenge — how to educate online shoppers and close the sale for certain products traditionally bought in person. Examples include jewelry, cosmetics, apparel, luxury items, automobiles and furniture.

Boutique 297

Boutique Jewelry Shopping Apparel 297

Retail TouchPoints

JANUARY 11, 2024

Just as with the acceleration of digital in the dawn of ecommerce, and again during the early days of COVID when companies that took a “wait and see approach” were left far behind, we’re again at a pivotal moment. In new research that Google Cloud led in the U.S. Now is not the time to be in analysis paralysis.

Management 250

Management Customer Experience Consumer Marketing 250

Retail TouchPoints

JULY 17, 2023

Connecting the world of physical objects into a smart network, IoT technology brings new business opportunities for retailers and provides data-driven insights for decision-makers. According to Grand View Research , the global IoT retail market was valued at $42.38 billion in 2022 and is expected to grow at a CAGR of 28.4%

Payment Services 240

Payment Services Checkout Inventory Management Customer Experience 240

Inside Retail

FEBRUARY 7, 2024

A recent global study conducted by the IBM Institute for Business Value sheds light on the escalating discontent among consumers with traditional shopping experiences, both in-store and online. The study reveals a significant appetite among consumers for AI-driven enhancements to their shopping journey.

Consumer 130

Consumer Shopping Checkout Advertising 130

Retail TouchPoints

JULY 11, 2023

These growth rates present big opportunities for brands, especially those that want to reach digitally savvy consumers in new markets. In fact, research from ESW found that 54% of Gen Zers and 56% of millennials believe it’s “irrelevant” whether an online retailer is located overseas or not. trillion, a 4.3%

Fulfillment 253

Fulfillment Marketing Consumer Location 253

Retail TouchPoints

FEBRUARY 15, 2024

It’d be ignorant to say the increasingly digital nature of our communications hasn’t contributed to some of our isolation. Mindless scrolling and ‘lurking’ were linked to negative emotional outcomes, whereas digital communication with other people yielded a small net positive.

Consumer 241

Consumer Customer Experience Shopping Marketing 241

Retail TouchPoints

JUNE 9, 2022

The majority of consumer goods and retail (CGR) companies have accelerated their digital journeys over the last two years to better serve the growing number of online shoppers. Our report, titled Pilots, co-pilots, and engineers , provides more insights into these key areas and how they are contributing to the success of their business.

Consumer 236

Consumer Shopping Customer Experience Location 236

Retail TouchPoints

MAY 24, 2022

Essentially, we lack a couple of concrete examples of how that idea could play out for brands in a winning way. Forced to stay at home, consumers had no choice but to figure out how to simulate sharing in-person experiences with loved ones virtually. However, the metaverse isn’t something to be feared.

Social Commerce 300

Social Commerce Consumer Shopping ATS 300

Retail Focus

AUGUST 10, 2021

Shops were closed. They’ve shown what’s possible when a willingness to invest in digital combines with smart and ambitious thinking. Our study with the Centre for Economics and Business Research (Cebr) shows continued digital transformation in retail could add £21bn to the sector’s value by 2040.

Customer Experience 246

Customer Experience Store Layout Returns Consumer 246

Retail Focus

JUNE 22, 2023

Consumer demands for curated ads from trusted brands is prompting retailers to tap retail media opportunities and open up new revenue streams from monetising their first party audiences, according to the latest research from ADvendio , the leading omnichannel advertising solution provider.

Consumer 130

Consumer Advertising Marketing Spend Returns 130

Inside Retail

APRIL 29, 2023

And how can businesses be ready for evolving payment technologies? The cost of cash processing increasingly weighs against its value, particularly when considering the growing benefits digital payments offer. Consumers, too, preferred to use contactless payments or to shop online.

Merchant Services 130

Merchant Services Payment Services Customer Experience Point of Sale 130

Retail TouchPoints

SEPTEMBER 30, 2021

COVID-19 fundamentally changed the way people shop and interact with brands. Now as we approach a light at the end of the COVID tunnel, leading CPG brands aren’t running back to focus groups and panels. The rise in smart devices, online shopping and ecommerce has been steadily creating a consumer-driven market.

Consumer 277

Consumer Customer Experience Advertising Marketing 277

Retail TouchPoints

NOVEMBER 18, 2021

Retailers certainly need to know what consumers want , but perhaps an even more important question is: How do I provide it to my shoppers? Here are just eight of the many that were shared by speakers from leading analyst and consulting firms as well as retailers themselves: 1. Want more proof?

Consumer 259

Consumer Merchant Services Payment Services Advertising 259

Inside Retail

JUNE 20, 2021

How did they fare and how have consumers changed due to their pandemic experience? CommBank’s inaugural Consumer Insights report explores the answers. Almost a third of consumers report better online shopping and delivery experiences during the pandemic and more than 20 per cent report that in-store experiences improved.

Consumer 242

Consumer Beauty and Health Payment Services Finance 242

Retail TouchPoints

AUGUST 24, 2021

As retailers prepare for the holiday shopping season ahead, many may be thinking that now is the time to start preparing, wondering if we are gearing up for another extended, ecommerce-driven season. While we likely can expect to see more digital acceleration, what do we know beyond that?

Shopping 264

Shopping Planning Marketing Advertising 264

Retail TouchPoints

NOVEMBER 8, 2021

Creating impactful digital experiences that delight customers can be daunting, even for the largest brands. More is better — more data, more insights, happier shoppers. As you’re planning for 2022, here are four strategies to help you focus and refine the digital experience to realize immediate ROI in 2022 and beyond.

Fulfillment 286

Fulfillment Returns Customer Experience Planning 286

Cisco Retail

SEPTEMBER 14, 2022

I am consistently asked by our customers: How can manufacturers contain customer satisfaction without excessive overstock? How can manufacturers better predict the output of manufacturing? How can manufacturers achieve perfect order while overachieving customer satisfaction? Operability in various plant conditions (ex.

Outdoor 143

Outdoor Shopping Location Planning 143

Inside Retail

FEBRUARY 14, 2023

In an effort to help retailers manage the rapidly increasing digital complexity both online and in-store, Incisiv, an industry insights firm, conducted a survey titled “Digital Complexity: Thriving in Unpredictable Times” in collaboration with Commercetools , Contentstack , and FluentCommerce.

Management 130

Management Fulfillment Advertising Returns 130

Retail Focus

FEBRUARY 23, 2024

Stores need to have some sort of appeal to draw in passers-by and offer them a memorable shopping experience that will leave them wanting more. Screens were placed on surfaces that were previously unused, with each display interacting with customers while they are in store, offering more insight into the company’s products.

Promotions 162

Promotions Shopping Marketing Consumer 162

Retail TouchPoints

NOVEMBER 22, 2023

Getty Images’ VisualGPS consumer survey finds that 79% of Americans are excited about the potential of using AI to increase productivity, and a study by SAP Emarsys confirms that so far, 77% of consumers enjoy the personalized shopping recommendations that this new technology enables. Consumers expect to see the real products and packaging.

Marketing 259

Marketing Consumer Advertising Retail Marketing 259

Inside Retail

MAY 23, 2022

This forces retailers to determine how they engage with consumers in three ways: Rethink the purpose of the store Decide how they connect and engage with consumers based on the mission or purpose of each format Curate and personalise, leading with data. Omnichannel persistence. Focus on the job they need to get done.

Fulfillment 182

Fulfillment Consumer Location Shopping 182

Retail TouchPoints

FEBRUARY 3, 2021

A new report, Vision 2021 , from research and media company Future Commerce , highlights 10 emergent trends related to retail, cultural shifts and technological modernity that are shaping how consumers interact with the world. Shopping as Entertainment – Physical shopping is a group activity, but digital commerce is not.

Consumer 328

Consumer Jewelry Shopping Promotions 328

Inside Retail

OCTOBER 25, 2021

The digital era has brought hitherto unimaginable volumes of both information and misinformation to our fingertips, to the point where many have lost confidence in the trustworthiness of the content they read online. All this serves to recognise the fact that reading and leaving reviews has become a central part of modern shopping behaviour.

Merchant Services 246

Merchant Services Advertising Consumer Marketing 246

Retail TouchPoints

FEBRUARY 9, 2022

Online retailers and brick-and-mortar stores are having a tough time keeping up with the ever-growing digital market and the audience characteristics that are developing with it. Let’s take a look at how digital surveys could be the secret to collecting the insightful data and innovation leads you are looking for.

Shopping 253

Shopping Payment Services Visual Merchandising Customer Experience 253

Retail TouchPoints

OCTOBER 4, 2023

Gina Reduto leads NBCU’s client strategy team, whose job it is to consult with advertisers on where and how to share their message for maximum impact. How can retailers immunize themselves against all this potential skittishness in the marketplace? said Reduto.

Advertising 255

Advertising Consumer Returns Shopping 255

Retail TouchPoints

JUNE 20, 2022

Brands are beginning to utilize the metaverse by creating hubs where customers can interact and share experiences, learn about products and services and shop for digital and real-life goods. Do Your Research. Move over real life; the metaverse is here. Welcome to the Metaverse. Experience the Metaverse .

Advertising 302

Advertising Fashion Location Marketing 302

Retail TouchPoints

SEPTEMBER 21, 2021

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

Payment Services 236

Payment Services Customer Experience Consumer Advertising 236

Inside Retail

APRIL 11, 2024

Steiff’s rich legacy, spanning over 140 years, traces back to Margarete Steiff’s humble beginnings in 1877, when she founded a felt clothing shop and inadvertently birthed the world’s first child-friendly toy – the “Filzelefäntle.” Our products also available through JD.com, Tmall and social media channels also play a role,” he noted.

Marketing 130

Marketing Consumer Wholesale Management 130

Inside Retail

FEBRUARY 22, 2024

With AliExpo 2024 on the horizon, she shared her thoughts on how Australian businesses can tap into the vibrant Southeast Asian market. With AliExpo 2024 on the horizon, she shared her thoughts on how Australian businesses can tap into the vibrant Southeast Asian market.

Merchant Services 130

Merchant Services Social Commerce Marketing Target Market 130

Retail TouchPoints

JULY 9, 2020

For the luxury category, the pandemic’s impact has been multi-faceted, raising the stakes for brands to have larger conversations around how the “luxury experience” is defined and created for an evolved consumer base. trillion in current exchange rates. For months, many businesses have felt the aftershocks in different ways.

Clienteling 275

Clienteling Consumer Accounting Boutique 275

Inside Retail

JANUARY 31, 2023

At the same time, they have created confusion and a struggle to accurately measure and identify the effectiveness of digital promotion campaigns. To address these issues, brands need to establish a strong, connected measurement infrastructure that provides marketers with clear insights and data without third-party bias.

Fashion 130

Fashion Marketing Accounting Promotions 130