Retail TouchPoints

FEBRUARY 2, 2024

It’s about figuring out what your customers and employees want and then aligning those expectations back to pieces of technology that deliver on that promise. ” The exact definition of unified commerce, and in particular its relationship to the idea of “omnichannel,” varies depending on who you ask.

Payment Services 286

Payment Services Consumer Accounting Promotions 286

Retail Focus

DECEMBER 14, 2022

February can be tough for retail. The festive period is over, and the January sales are gone. With many consumers reining in spending after the excess of the previous months, an inevitable sales dip follows. Yet for businesses, there are ways sales can be boosted and crucially, ways to use the downtime effectively.

Accessories 235

Accessories Consumer Planning ATS 235

Retail TouchPoints

SEPTEMBER 25, 2023

From a simple point of view, retail media has exactly what advertisers want: a direct connection to the consumers who are on a site to, hopefully, shop for a product or category of products. How important was it to be in position two versus four for that product sale? Why is this important?

Advertising 323

Advertising Marketing Returns Consumer 323

Retail TouchPoints

MARCH 24, 2023

As a result, customer flow management is more important than ever as leaders seek to empower the customer, improve the employee experience and collect actionable data to potentially scale their business. Here are just a few ways a good system can improve your business operations. Improve customer service.

Management 280

Management Customer Experience Location Accounting 280

Inside Retail

OCTOBER 10, 2023

Brad Banducci, CEO of Australian supermarket giant Woolworths for the past seven years, is a big proponent of using technology to improve operations. Here, he shares the new tech that has caught his eye, and how changing consumer behaviour is affecting the business. It’s our highest priority roll-out right now.

Consumer 289

Consumer Supermarket Beauty and Health Management 289

Retail TouchPoints

OCTOBER 10, 2023

That said, in a challenging economic climate the pressure is on to make the most of every opportunity — and a lot of retailers are unaware of significant problems within their ecommerce programs that are going to cost them sales and reduce their margins. eMarketer expects retail mobile commerce sales to account for 43.4%

Payment Services 248

Payment Services Social Commerce Accounting Customer Experience 248

Retail TouchPoints

JANUARY 18, 2024

While brands can keep more customers coming back to apps by improving features themselves — and optimizing onboarding and opt-ins — they must also focus on how today’s consumers prefer to interact with brands. For example, Sainsbury’s and Nectar offer highlights from your grocery store shopping for the year.

Consumer 305

Consumer Customer Experience Marketing Returns 305

Retail TouchPoints

JANUARY 22, 2024

Not only does the company serve a wide customer set that reaches almost literally from the cradle to the grave , but unlike DTC brands, the goal of Kimberly-Clark’s digital efforts is often not to make a direct sale. Instead, the company’s brand websites and apps link together an intricate network of geo-located retail partners. “We’re

Consumer 252

Consumer Marketing Spend Marketing Customer Experience 252

Retail TouchPoints

JANUARY 18, 2024

AI can be a powerful customer engagement and personalization tool. First and foremost, it has to start with how we can complement, elevate and highlight the human experiences that happen in the Ulta Beauty environment. And then, fuel dependency — data is the fuel to power your AI model.

Merchant Services 289

Merchant Services ATS Customer Experience Marketing 289

Retail Focus

FEBRUARY 2, 2024

One of the main drivers of success is an acute understanding of what people want. Put simply, knowledge is power when it comes to sales. Data on things such as consumer trends and internet searches are abundant these days, but that doesn’t mean you’ll always get it right in terms of selling things people want to buy.

Accounting 130

Accounting Consumer ATS 130

Retail TouchPoints

FEBRUARY 16, 2022

Digital accessibility is becoming a big topic in retail, and it’s easy to see why: one in four American adults, or 61 million people, identify as having some kind of disability, according to Perkins Access. But there’s no way to know when someone with or without a disability comes to your website.”.

Shopping 317

Shopping Checkout Accounting Shipping 317

Retail TouchPoints

OCTOBER 26, 2023

From the customer service of store associates to the quality of the products for sale, every store visit has its own unique factors that play into a customer’s overall satisfaction — factors that become irrelevant if the product a shopper is looking for isn’t available. trillion in 2023 from lost sales opportunities.

Checkout 240

Checkout Supermarket Fulfillment Consumer 240

Retail TouchPoints

SEPTEMBER 19, 2023

Customer experience (CX) optimization is a necessity for ecommerce retailers and other online businesses that want to convert visitors, drive sales and cultivate customer loyalty. For example, many websites could quickly improve their CX by adjusting their site search functionality. The most common missing element: error tolerance.

Customer Experience 262

Customer Experience Checkout Marketing Spend Consumer 262

Retail TouchPoints

SEPTEMBER 18, 2023

It’s true that the character of Amazon has seen some dramatic shifts in the last decade: 10 years ago third-party sellers represented 40% of sales on Amazon; now those scales have tipped in the other direction, with sellers representing 60% of all sales.

Payment Services 321

Payment Services Shipping Fulfillment Finance 321

Retail TouchPoints

NOVEMBER 27, 2023

This is Part 3 of The Holiday Readiness Series, which will feature tactical tips and takeaways from experts that retailers can still apply to rev up their sales results. Looking for even more data and insights to power your approach? Sure, it’s the perfect time to test posts with a more upbeat tone and style.

Consumer 268

Consumer Wholesale Marketing Accessories 268

Retail TouchPoints

JUNE 23, 2022

This is also the ideal time to review the online customer journey, because consumer expectations for ecommerce convenience and personalization are higher than ever, based on the findings of ClearSale’s 2021 State of Consumer Attitudes on Ecommerce, Fraud & CX survey. Personalize Your Back-to-School Marketing.

Payment Services 282

Payment Services Checkout Drop-Shipping Customer Retention 282

Retail Focus

MARCH 27, 2023

The key downfall of a D2C brand in the eyes of a consumer is the lack of physical presence where you get the chance to pick up, turn on or try on its products. We will admit that location is also an important factor – Know your audience and their shopping habits. Measuring success. 2 Pop-up location.

Marketing 245

Marketing Location Finance Consumer 245

Retail TouchPoints

MAY 19, 2022

How does a retailer set forth a strategy to get its piece of the fast-growing retail media pie? Now multiply those options by the number of retailers offering advertising and you get a staggering amount of complexity a media buyer must tackle. You can’t grow your revenue if your monetization bucket has leaks.

Advertising 278

Advertising Accounting Returns Management 278

Inside Retail

MAY 31, 2021

With customers returning to bricks-and-mortar stores, and retail trade beginning to return to something resembling a pre-pandemic ‘normal’, shop-floor sales people are once again the first touch-point many customers will come in contact with when they want to buy.

Returns 245

Returns Shopping ATS Management 245

Retail TouchPoints

JUNE 26, 2023

The complicated patchwork of state laws governing the sale of alcoholic beverages has been one factor, but this particular industry’s digital revolution also has been delayed by its inherent structure. Now it’s becoming truly omnichannel, and it’s about being at your best wherever you met the customer in their digital journey.

Fashion 268

Fashion Consumer Management ATS 268

Inside Retail

JANUARY 30, 2024

Retailers worldwide may be facing challenging times right now, but the evolution of technology – including the deployment of AI – is opening the way to dramatic improvements in productivity at all stages of the retail business model. And that’s where your Workforce Management systems come into play,” says Bretherton.

Loss Prevention 147

Loss Prevention Shrinkage Inventory Management Markdowns 147

Inside Retail

MARCH 19, 2024

With one in seven Australians shopping online every day, Peter Jackson saw the need to improve its digital offering. After investing in the digital side of the business, with the support of Shopline, Peter Jackson increased its online sales revenue by 50 per cent in the first week and average order value by 28 per cent.

Customer Experience 243

Customer Experience Boutique Marketing Shipping 243

Retail TouchPoints

NOVEMBER 9, 2022

More consumers than ever are using mobile apps across their entire journey, from finding inspiration to checking out, and understanding how they are viewing the most important touch points will be vital to ecommerce success during the holiday season. in an interview with Retail TouchPoints. Mobile Retailing Requires a ‘Mindset Shift’.

Fast Fashion 248

Fast Fashion Fashion Shipping Marketing 248

Retail TouchPoints

NOVEMBER 24, 2022

Ecommerce businesses are always looking for ways to boost visibility and generate high-volume sales. These practices create a frictionless commerce experience that is efficient but unoriginal, making one brand indistinguishable from the next. So how can businesses distinguish their brand in a competitive ecommerce landscape?

Merchant Services 252

Merchant Services Checkout Shopping Location 252

Retail TouchPoints

MARCH 31, 2023

Now the platform is launching its first major sales event , dubbed “330” or “Wishmas.” From March 30 (3/30) to April 5, 2023, shoppers will have access to deals on thousands of products and free shipping on all orders over $10. Joe Yan: Our strategic focus right now is to to keep improving the customer experience.

Planning 330

Planning Consumer Shipping Shopping 330

Inside Retail

DECEMBER 9, 2022

When locked down consumers were buying everything from loungewear to air fryers and warehouses across the world were being cleared as supply chain disruption hit hard. In order to de-risk and become less dependent on global providers and their delivery time frames they bought too much stock they are now struggling to sell.

Fulfillment 182

Fulfillment Management Location Advertising 182

Retail TouchPoints

NOVEMBER 8, 2021

Creating impactful digital experiences that delight customers can be daunting, even for the largest brands. But more can also feel like ‘too much’ if you don’t know where to start. But you can take it a step further to delight shoppers and gain an advantage over competitors. This is still true.

Fulfillment 286

Fulfillment Returns Customer Experience Planning 286

Retail TouchPoints

NOVEMBER 2, 2022

When thinking about your retail space, a lot of work goes in to capturing your customers’ attention via their senses. Customers should see, feel, touch and hear a unique experience every time they walk into your retail space so that your products and brand stand out.

Promotions 278

Promotions Customer Experience Consumer Planning 278

Retail TouchPoints

JANUARY 24, 2022

Competitive wages and an inclusive corporate culture will continue being key elements in managing the workforce, but store associates also are looking for retailers who can add stability to their schedules. The number one thing I think we can do is provide a lot better clarity and predictability around the schedule.”.

Checkout 258

Checkout Customer Experience Fulfillment Shopping 258

Wiser

JULY 25, 2023

Starting and running a small business is one of the most rewarding experiences that anyone can have. But even with all this in place, it can still be difficult for small or local businesses to get noticed and stand out from the competition. Promotions can be both digital and offline activities.

Promotions 147

Promotions Advertising Marketing Planning 147

Retail TouchPoints

APRIL 11, 2023

With return policies differing from brand to brand, it can be exhausting for customers to keep track and often leads to more hassle than reward. A recent study from Happy Returns reported that 86% of shoppers check a retailer’s return strategy before buying, yet many retailers have been tightening return policies to try and offset losses.

Returns 272

Returns Customer Retention Consumer Shopping 272

Retail TouchPoints

JULY 12, 2023

That’s how she described the brand’s partnership with Felbro Displays during a session at the Retail Innovation Conference & Expo last month in Chicago. At the core of a successful partnership is clear alignment on goals and objectives. For example, the store experience does not have a traditional point of sale.

Consumer 228

Consumer Point of Sale Marketing Visual Merchandising 228

Inside Retail

JULY 26, 2021

Your brand is whatever your customer says it is. Whether responding to a transactional survey, sharing an experience in a group chat (or Zoom), leaving a public Google review, or streaming a live unboxing of your product on TikTok – customers are advocating for or detracting from your brand in new and countless ways.

Customer Experience 246

Customer Experience Planning Payment Services Kiosk 246

Retail TouchPoints

NOVEMBER 18, 2021

Retailers certainly need to know what consumers want , but perhaps an even more important question is: How do I provide it to my shoppers? Eyewear brand Bollé , for example, saw a 456% YoY increase in sales at one of its retailers following the launch of the augmented reality (AR) try-out tool for its winter line. “AR

Consumer 258

Consumer Merchant Services Payment Services Advertising 258

Retail TouchPoints

JANUARY 7, 2022

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof. So for a digital brand like Viscata, reducing returns can have a substantial impact on the bottom line.

Returns 262

Returns Apparel Fashion Supply Chain Management 262

Wiser

SEPTEMBER 13, 2023

Understanding the dynamics of your business is crucial for its success. One effective way to gain valuable insights is by measuring foot traffic, a metric that offers a wealth of information about your physical store’s performance and customer behavior. Foot traffic data can be a game-changer for your business.

Store Layout 147

Store Layout Promotions Store Operations Customer Experience 147

Inside Retail

MARCH 7, 2024

At last month’s Toy Fair in Melbourne, Josh Bonello, sales director of toy manufacturer and distributor BMS Brands, recalls every retailer he engaged with saying they wanted to forget 2023, a terrible year for most. That has been the number one challenge for most retailers, small and large.

Outdoor 246

Outdoor Wholesale Marketing ATS 246