Retail TouchPoints

JANUARY 17, 2025

With returns siphoning off a staggering $743 billion from retailers bottom lines in 2023, its clear that the industrys approach needs an overhaul. But instead of leaning on rigid policies that risk driving customers away, retailers can use this as an opportunity to rethink returns.

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Returns Supply Chain Management Customer Experience Finance 162

Inside Retail

MAY 5, 2025

This can lead to inconsistencies in fulfilment and customer experience. When the truck arrives, stock is already sorted and ready to be moved directly onto the shop floor. It delivers high levels of pick and stock accuracy, streamlines order processing, and supports reliable fulfilment.

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Fulfillment Shrinkage Markdowns Inventory Management 147

Retail TouchPoints

FEBRUARY 14, 2025

Results from Retail TouchPoints annual Omnichannel & Fulfillment Survey show that most respondents conduct business through an average of three different channels and for 35% of them, marketplaces are critical to building brand awareness and driving business growth.

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Fulfillment Shipping Advertising Management 216

Retail TouchPoints

FEBRUARY 20, 2025

Introduced in April 2022 , Buy with Prime allows brands to offer the benefits of Prime membership including fast free delivery, easy returns and 24/7 customer support to customers on their own DTC platforms. After the purchase is made, Amazon fulfills all Prime-eligible items in the order.

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Fulfillment Checkout Accounting Returns 216

Retail TouchPoints

MAY 6, 2022

Shopify will acquire fulfillment solution provider Deliverr for $2.1 With the Deliverr acquisition and integration of its 6 River Systems ’ warehouse automation technology, the ecommerce platform plans to fortify its Shopify Fulfillment Network (SFN).

Fulfillment 312

Fulfillment Merchant Services Inventory Management Wholesale 312

Retail TouchPoints

DECEMBER 17, 2024

The Exchange has run order fulfillment through Manhattan Active Omni since 2019 and now has deployed Manhattan Active Maven to better support its human customer service agents. Related Reading: How AI Assistants are Already Reshaping Shopping

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Fulfillment Shipping Returns Shopping 261

Inside Retail

JANUARY 6, 2025

billion in gross merchandise volume (total spend before fees, discounts and returns) up from $4.5 Among Amazon shoppers in the UK, 70 per cent now shop there at least once a month, while 17 per cent use the online marketplace weekly. Based on its current trajectory, Goldman Sachs analysts now estimate Amazon is likely to generate $6.5

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Fulfillment Shipping Marketing Accessories 240

Retail TouchPoints

SEPTEMBER 27, 2023

Simon Properties is partnering with Dropit to bring omnichannel inventory management and fulfillment capabilities to its facilities. Dropit layers AI technology into existing fulfillment systems to empower merchants to use real-time data that powers dynamic decision-making to balance inventory, optimize sourcing and streamline returns.

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Returns Merchant Services Fulfillment Inventory Management 263

Retail TouchPoints

MAY 17, 2024

Despite a successful holiday shopping season, retailers face numerous hurdles in the year ahead. As stores try to balance protecting profit margins while delivering a unified customer experience, the escalating cost of returns has reached a breaking point. returns reached a staggering $743 billion in 2023, representing over 14.5%

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Returns Fulfillment Inventory Management Apparel 278

Retail TouchPoints

NOVEMBER 13, 2024

There have been rumors of the move for months, and now the new shop is officially rolling out in beta. Amazon customers when they next update their Amazon Shopping app. It will be available to U.S. It’s early days for this experience, and we’ll continue to listen to customers as we refine and expand it in the weeks and months to come.”

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Drop-Shipping Checkout Shipping Returns 284

Inside Retail

FEBRUARY 18, 2025

Australia and New Zealands leading pureplay online fashion, lifestyle and sporting destination has had a year of evolution; with seemingly smooth transitions overhauling the businesss order warehouse management system (OWMS), building a new B2B platform business and tackling the intricate returns issue. So of that, whats actually bracketing?

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Returns Fulfillment Customer Experience Fashion 214

Retail TouchPoints

DECEMBER 27, 2024

Make Convenience Your First Priority Above all else, Gen Z values convenience when shopping. Our data at Rival Technologies revealed that Gen Z shops just two to three times per month. The ease of online shopping is partly driven by flexible return policies.

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Returns Promotions Shopping Shipping 278

Retail TouchPoints

APRIL 29, 2022

Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates and profitability. Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. Turn Returns Upside Down.

Returns 312

Returns Merchant Services Drop-Shipping Shipping 312

Retail TouchPoints

NOVEMBER 18, 2024

Though Thanksgiving week is when the bulk of holiday shopping is done (read: Grey Thursday, Black Friday, Small Business Saturday, Cyber Monday), this year consumers started shopping earlier than ever, solidifying that Christmas creep is alive and well. Ensure Brand Control Channel control is important, especially for sensitive brands.

Returns 147

Returns Payment Services Target Market Apparel 147

Retail TouchPoints

MAY 30, 2022

While ecommerce was already on the rise prior to the COVID-19 pandemic, the historic shift in customer expectations and behaviors fueled the explosive growth of online shopping. A huge part of retaining customers is having a return policy that is clear and concise, giving customers the security they expect and want.

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Returns Fashion Supply Chain Management Shopping 328

Retail TouchPoints

APRIL 27, 2023

Target is rolling out its Drive Up Returns service nationwide following a successful pilot test. Drive Up Returns lets shoppers return any item, including those purchased online, directly to a Target associate without leaving their car. That’s why we’re launching Drive Up Returns.

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Returns Fulfillment Location Shopping 278

Retail TouchPoints

APRIL 21, 2022

Retailers who utilize Fulfillment by Amazon (FBA) will be able to add Buy with Prime to their own checkout process, which will allow Prime members shopping there to utilize Amazon Pay and benefit from two-day shipping and free returns. FBA retailers also will benefit from the accelerated delivery time Prime fulfillment offers.

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Fulfillment Merchant Services Shipping ATS 278

Retail TouchPoints

FEBRUARY 23, 2022

Target is planning to enhance its same-day pickup options in fall 2022 with two additional options: shoppers can add Starbucks items to any order and make returns during curbside pickup transactions. Curbside returns will follow a similar procedure.

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Returns Fulfillment Accounting Shopping 264

Retail TouchPoints

MAY 27, 2025

And while Walmart still holds the crown as the worlds largest retailer in terms of revenue, over the last three decades Amazon has given Walmart a real run for its money, and as a result, prompted a notable series of innovations at the older company ( Walmart Marketplace , Walmart Connect , Walmart Fulfillment Services , to name just a few).

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Fulfillment Merchant Services Advertising Shipping 191

Retail TouchPoints

JUNE 14, 2024

Kohl’s has added brands including Carhartt, Hanes and Levi’s to its newly christened in-store returns service, The Return Drop @ Kohl’s. The retailer has partnered with Inmar Post-Purchase Solutions and Narvar to provide shoppers with package-free, label-free returns in its 1,100+ stores nationwide.

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Returns Customer Experience Shopping ATS 304

Retail TouchPoints

DECEMBER 5, 2024

Associates have to be omnichannel fulfillment specialists. the fulfillment scenarios really are endless. And process returns of stuff people don’t want! They need to keep track of what’s new, what’s unique to their location and what just went on sale. And don’t forget that they need to sell stuff!

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Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

OCTOBER 20, 2020

FedEx will partner with Happy Returns to offer the solution provider’s in-person return service at more than 2,000 FedEx Office locations. The program, which will let shoppers return ecommerce orders from Happy Returns without a box or label, will launch in Los Angeles and expand across the country by the end of October.

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Returns Location Shopping ATS 294

Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

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Returns Drop-Shipping Merchant Services Shipping 312

Retail TouchPoints

NOVEMBER 8, 2022

In 2021, returns cost retailers a whopping $761 billion , or almost 17% of total U.S. This year the powerful combination of the special sale dates in Q4 (like Target, Amazon and Walmart holding October Black Friday events) and an increase in ecommerce holiday shopping means that this upward trend for returns will continue.

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Returns Markdowns Inventory Management Customer Experience 306

Retail TouchPoints

JANUARY 20, 2025

The holiday season brings a surge in shopping, both in-store and online. From mountains of packaging to returned products that may contain hazardous materials, management of returned, damaged or expired products becomes increasingly complex and voluminous during the holidays and post-holiday season.

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Management Returns Department Stores Merchandise Store 312

Retail TouchPoints

MAY 2, 2023

Online shopping is arguably the most convenient purchasing experience. A person can be anywhere at any time, search your online shop, press a button, and magically a shipment arrives at their door. What happens next, by way of return experience, most certainly impacts whether they will purchase from your business again.

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Customer Retention Returns Merchant Services Shipping 278

Inside Retail

NOVEMBER 14, 2024

Research shows that a lousy customer experience will deter 76 per cent of customers from returning to shop on your platform. They trust your business to fulfil their purchases on time and in full – and for returns to be convenient. That ensures you make the correct fulfilment and delivery decisions for every order.

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Fulfillment Returns Customer Experience Management 130

Retail TouchPoints

JUNE 29, 2023

In Amazon ’s latest moves to bolster its logistics and fulfillment network, the company has partnered with Staples to accept customer returns and is looking for 2,500 local business to join its new Hub Delivery network. Staples Joins Amazon’s Network of Returns Partners By July 31, 2023, all Staples U.S. Retail in a statement.

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Returns Fulfillment Location Planning 287

Retail TouchPoints

MAY 11, 2021

It’s becoming increasingly clear that returns have costs that go well beyond the financial. 5 billion pounds of returned goods end up in landfills and 15 million metric tons of carbon dioxide are emitted in the transportation of returns, according to research conducted by reverse logistics solution provider Optoro.

Returns 312

Returns Consumer Shopping Accounting 312

Retail TouchPoints

APRIL 11, 2023

Ecommerce has revolutionized retail shopping, with consumers trading in the poorly lit dressing room experience for the comfort of our own bedrooms. For some, however, this trade-off comes at the price of navigating frustrating and, at times, confusing return policies.

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Returns Customer Retention Consumer Shopping 297

Retail TouchPoints

DECEMBER 16, 2024

Whether customers decide to shop online, use the mobile app or are face to face with an associate, Tractor Supply offers a number of tools that enable inventory visibility, seamless service and fast checkout. Our customers often tell us that shopping with us feels like shopping with family. stars) and Google ( 4.3 ) app stores.

Payment Services 278

Payment Services Checkout Shipping Shopping 278

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. Speed-to-restock is key in the returns cycle.

Returns 278

Returns Drop-Shipping Customer Experience Customer Retention 278

Retail TouchPoints

APRIL 4, 2022

JCPenney is celebrating its 120 th anniversary with a fresh campaign centered on retail’s return: “Shopping is Back!” JCPenney also is launching a cross-country “Shopping is Back!” JCPenney is transforming itself with innovation and imagination and is ready to get back to connecting with our customers through shopping.”.

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Shopping Department Stores Fulfillment Returns 312

Retail TouchPoints

OCTOBER 18, 2023

Online return fraud cost U.S. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. While it is possible for shoppers to commit return fraud innocently simply by mis-reading the returns policy, a significant number of returns are the result of premeditation and malicious intent.

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Returns Payment Services Shipping Accounting 277

Retail TouchPoints

AUGUST 9, 2023

Kids these days are just as happy to meet up on Roblox and Fortnite as they are going to their local shopping center. If you look at a mall from the thousand-foot view, it looks a whole lot like an Amazon fulfillment center ,” said Kyle Spencer, Co-founder of retail consultancy NextRivet in an interview with Retail TouchPoints.

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Fulfillment Shopping Shipping Consumer 246

Retail TouchPoints

JULY 19, 2024

Reshop , a platform that provides instant refunds (not store credit) to shoppers returning items from participating retailers, has debuted with retailer partners including Steve Madden and Alo Yoga. With Reshop, customers can receive instant refunds — offering them greater flexibility, control and confidence to shop again right away.

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Returns Merchant Services Payment Services Fashion 263

Retail TouchPoints

MARCH 28, 2023

For many years, permissive returns policies have been the norm in ecommerce. For the post-holiday season just past, it’s estimated that the total value of returned goods will be around $171 billion. retailers were revisiting their returns policies as of late 2022. With numbers like these, it’s no wonder that most U.S.

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Returns Home Furnishings Supply Chain Management Consumer 278