Retail TouchPoints

NOVEMBER 12, 2024

Iconic British department store Harrods has partnered with the Global-e international ecommerce platform to improve its online operations in more than 200 markets worldwide and offer customers elevated, localized shopping experiences.

Payment Services 147

Payment Services Department Stores Shipping Customer Experience 147

Retail TouchPoints

SEPTEMBER 9, 2022

Instacart has acquired Rosie , an ecommerce platform serving local and independent grocers, wholesalers and retailers, as Instacart seeks to build on its commitment to smaller businesses in addition to expanding its digital offerings. . These tools power order flow, fulfillment and afford customer insights.

Grocer 296

Grocer Payment Services Fulfillment Wholesale 296

Retail TouchPoints

OCTOBER 24, 2024

Marketers’ traditional funnel-shaped operating model has been completely upended by the evolving and expanding world of ecommerce. Here’s how Macy’s , Jacadi and Amazon are leveraging innovative cart, payment, checkout and post-purchase experiences to drive conversions and even repeat purchases.

Merchant Services 261

Merchant Services Payment Services Checkout Shipping 261

Retail Focus

MARCH 13, 2025

Retailers are adopting advanced technologies to improve customer interactions, streamline operations, and stay competitive. Contactless and Frictionless Payments Long checkout lines have been a longstanding frustration for shoppers. To combat this, retailers are embracing contactless and frictionless payment solutions.

Payment Services 147

Payment Services Checkout Inventory Management Kiosk 147

Retail TouchPoints

FEBRUARY 26, 2025

Organized fraudsters use search and social media ads to deceive customers into clicking through to fake websites that steal their payment data, account login credentials or both. Once the order is approved, they call customer service to request a change to the delivery address so they can receive the stolen goods.

Payment Services 236

Payment Services Returns Accounting Shipping 236

Inside Retail

MAY 18, 2025

M&S suspended all online orders, affecting both clothing and homewares sales, which make up a significant portion of its revenue. In-store operations were also affected, with disruptions to contactless payments and shortages of staple items in some locations, resulting in customer dissatisfaction.

Payment Services 130

Payment Services ATS Fulfillment Supermarket 130

Retail TouchPoints

NOVEMBER 18, 2024

The holiday season is upon us and will mark a huge boost in revenue for most retailers. Though Thanksgiving week is when the bulk of holiday shopping is done (read: Grey Thursday, Black Friday, Small Business Saturday, Cyber Monday), this year consumers started shopping earlier than ever, solidifying that Christmas creep is alive and well.

Returns 147

Returns Payment Services Target Market Apparel 147

Retail TouchPoints

MAY 22, 2024

In an era when ecommerce is reshaping retail, platforms like Shopify have emerged as indispensable allies for businesses large and small. However, this expansion brings to light a critical issue for CFOs and finance teams: the intricate and often underestimated task of recognizing and booking revenue in the ecommerce domain.

Accounting 324

Accounting Payment Services Finance Shipping 324

Retail Focus

APRIL 1, 2025

A cross-border approach, in contrast, allows brands to diversify their revenue streams. They want seamless experiencesfrom clear product information and localised payment options to transparent shipping costs and easy returns. Partnering with international couriers or fulfilment providers can make this more manageable.

Payment Services 130

Payment Services Shipping Returns Apparel 130

Retail TouchPoints

JANUARY 2, 2025

Walmart, Capital One End Contentious Credit Card Partnership (May 28, 2024) Retailers sought to take more control over their payment processes while expanding checkout options such as buy now, pay later (BNPL) , while Ebay debuted a Business Cash Advance offering that gives its sellers quick access to revenue-based loans.

Payment Services 278

Payment Services Checkout Wholesale Consumer 278

Retail TouchPoints

FEBRUARY 25, 2025

Clean, validated address data is an essential business asset that drives a smoother customer experience, reduces operational costs and minimizes errors. This seamless data integration reduces costs and enhances customer service, supporting accurate, efficient order delivery.

Merchant Services 179

Merchant Services Payment Services Supply Chain Management Shipping 179

Retail TouchPoints

FEBRUARY 3, 2023

Here are ways SMBs can create new revenue-increasing opportunities, maneuver through tricky market conditions and grow their online business throughout 2023. Have a simple checkout process. Simple and easy checkout processes are needed to seal the deal. Make customer service a priority. Be mobile-friendly.

Merchant Services 286

Merchant Services Payment Services Marketing Drop-Shipping 286

Retail TouchPoints

JULY 14, 2021

The reality today is that businesses need to be online to maximize their profits; the FOMO (fear of missing out) is just too real. Using ecommerce platforms like Shopify , Wix or SnapBlooms is a no-brainer for small shops, but before signing on to one, you must know your niche industry and the available ecommerce solutions.

Payment Services 264

Payment Services Checkout Customer Retention Management 264

Retail TouchPoints

NOVEMBER 29, 2024

Indonesian platforms like Tokopedia and Bukalapak in particular exploit that country’s large, tech-savvy “Gen Next” cohort. Promotional efforts such as coupons and discounts work well in social commerce, too, as do flexible payment terms. Cultivating KOCs (key opinion consumers, a.k.a. That means less customer data coming to you.

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Social Commerce Beauty and Health Payment Services Consumer 278

Retail TouchPoints

JULY 14, 2020

Offering BOPIS Has Quantifiable Business Benefits. According to the Q1 2020 Salesforce Shopping Index report, sites offering BOPIS grew digital revenue 92% between March 10-20, 2020 compared to 19% for sites not offering BOPIS. BOPIS Fulfillment Options. How retailers fulfill BOPIS is the hot topic.

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Fulfillment Payment Services Outdoor Customer Experience 305

Retail TouchPoints

NOVEMBER 19, 2024

The platform has kicked off the service in the alcohol category and will expand it to categories including beauty, electronics and more in the coming months. per month, offering $0 delivery fees and lower service fees on eligible orders. 20, 2024, select cards will be offered at a 5% to 10% discount.

Merchant Services 276

Merchant Services Shopping Payment Services Checkout 276

Retail TouchPoints

JUNE 11, 2024

Alibaba.com , the global B2B ecommerce platform of Alibaba International Digital Commerce Group , has launched Alibaba Guaranteed, a program designed to help simplify global sourcing for small- and medium-sized businesses (SMBs).

Payment Services 263

Payment Services Fulfillment Finance Shipping 263

Inside Retail

JUNE 17, 2025

Victoria’s Secret was hit especially hard as the digital assault took place during its multi-day Memorial Day sale, and the brand had to shut down the site to restore operations. With retailers operating across vast networks of devices, platforms and third-party providers, the digital footprint has never been more attractive to attackers.” “In

Payment Services 130

Payment Services Checkout Fulfillment Shipping 130

Retail TouchPoints

AUGUST 13, 2021

As the ecommerce wars heat up, BigCommerce is making a name for itself as one of the top facilitators of digital trade, alongside competitors such as Shopify, Adobe Commerce and Salesforce Commerce Cloud. How do I make sure I’m talking to my shoppers wherever they are?’.

Merchant Services 299

Merchant Services Payment Services Fulfillment Advertising 299

Retail TouchPoints

MAY 16, 2024

Providing healthcare services — such as Botox, hair removal, skin contouring and even facelifts — in a sleek spa environment means many who first come in for a one-time facial or massage ultimately may opt for more expensive healthcare services. Bespoke statement designs and calls to action also promote faster payments.

Payment Services 262

Payment Services Promotions Consumer Finance 262

Retail TouchPoints

MAY 24, 2024

To create a competitive experience, the back end of a merchant’s in-store and online business needs to be unified, ultimately creating a front-end experience that is consistent and cohesive. By streamlining and integrating operations, retailers can simplify how they manage large, cross-functional teams and various locations and channels.

Merchant Services 264

Merchant Services Payment Services Fulfillment Checkout 264

Retail TouchPoints

JULY 26, 2024

The answer lies in the inherent complexity of their business processes. Manufacturers, distributors and wholesalers have developed sophisticated consultative sales processes and provide exceptional customer service. Sebastiaan Verhaar is the CEO of Sana Commerce , a ready-to-use commerce platform engineered for B2B.

Payment Services 261

Payment Services Fulfillment Wholesale Shipping 261

Retail TouchPoints

JULY 19, 2024

Reshop , a platform that provides instant refunds (not store credit) to shoppers returning items from participating retailers, has debuted with retailer partners including Steve Madden and Alo Yoga. With Reshop, customers can receive instant refunds — offering them greater flexibility, control and confidence to shop again right away.

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Returns Merchant Services Payment Services Fashion 263

Retail TouchPoints

FEBRUARY 8, 2024

Platforms such as ITV’s Matchmaker and Channel 4’s BRANDM4TCH are leading the way on this front. Media owners aren’t just providing a platform for advertisers. Shoppable ads on CTV platforms already make it possible for viewers of a cooking program, for instance, to buy the items and ingredients being used on screen quickly and easily.

Payment Services 312

Payment Services Advertising Customer Experience Consumer 312

Retail TouchPoints

OCTOBER 21, 2024

In these cases, customers dispute legitimate charges with their credit card companies, falsely claiming non-receipt of goods or dissatisfaction with services received. Retailers should leverage velocity checks to detect suspicious activity on their platforms. Another prevalent method is the abuse of chargeback systems.

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Returns Accounting Payment Services Location 278

Retail TouchPoints

NOVEMBER 1, 2023

Experts report that chargebacks will cost merchants over $100 billion in 2023, and false claims and abuse of the chargeback process are a growing threat to merchants. And yet many retailers remain unaware of chargeback fraud and its harmful impacts on business revenues. Internet payments mean more purchases.

Merchant Services 298

Merchant Services Payment Services Customer Experience Consumer 298

Inside Retail

APRIL 3, 2025

It transformed its business, merging and consolidating online and in-store shopping opportunities, maximising customer satisfaction. Many previously manual processes have been automated, enabling staff to spend more quality time with customers. The main barrier to progress is systems integration.

Payment Services 130

Payment Services Consumer Customer Experience Fulfillment 130

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

Retail digital transformation is the process of leveraging technology to fundamentally change the way a retail business operates. It involves integrating digital tools and processes across all aspects of the business, from product development and marketing to sales and customer service.

Payment Services 110

Payment Services Inventory Management Management Customer Experience 110

Retail TouchPoints

APRIL 12, 2021

Enter low-code, which abstracts away many of the hurdles from the consumer-facing app development process. The low-code approach is built around a visual interface that allows users to assemble drag-and-drop code components, API-based services, machine learning, IoT capabilities and model-driven logic, and do it with Lego-like simplicity.

Payment Services 306

Payment Services Customer Experience Fulfillment Marketing 306

Retail TouchPoints

SEPTEMBER 18, 2023

Dharmesh Mehta, VP of Worldwide Selling Partner Services at Amazon , is celebrating his 10th anniversary with the company this year, and so he kicked off the fourth annual Amazon Accelerate conference for sellers by comparing the differences between the ecommerce platform today and 10 years ago.

Payment Services 321

Payment Services Shipping Fulfillment Finance 321

Retail TouchPoints

APRIL 17, 2023

The retailer’s stores will remain open and its ecommerce operations, including the Pearl by David’s platform and vendor marketplace, will continue operating during the proceedings. We have successfully modernized our marketing and customer interaction processes and driven our retail service levels to best in class.

Payment Services 344

Payment Services Fulfillment Returns Marketing 344

Inside Retail

AUGUST 12, 2021

Southeast Asia’s leading online fashion and lifestyle retailer offers customers a world of payment options and a seamless shopping experience. Now, consumers who shop Zalora will have the ability to pay with any of their preferred local payment solutions at online checkout as part of a seamless shopping experience.

Merchant Services 130

Merchant Services Payment Services Checkout Fashion 130

Retail TouchPoints

APRIL 4, 2025

GoodRx has streamlined the online prescription purchase process, launching the experience with employee-owned Midwestern supermarket retailer Hy-Vee. Hy-Vee has been undergoing both a digital and physical transformation of its operations in recent months.

Payment Services 147

Payment Services Shopping Supermarket Management 147

Retail TouchPoints

JULY 26, 2021

You can’t just repurpose your B2B website and add a shopping cart to turn it into a shopping platform. A tech stack is the ecosystem of hardware and software platforms needed to manage the DTC order fulfillment process from end to end. Fulfillment and Returns. Web Design & Development.

Wholesale 279

Wholesale Payment Services Fulfillment Returns 279

Inside Retail

JUNE 9, 2025

Beginning as a mini-market in the late 1990s, Alfamart now operates more than 22,000 stores in Indonesia, along with 2000 in the Philippines through a joint venture with SM Investments. The digital heartbeat of this infrastructure is Alfagift, the company’s loyalty app-turned-platform that has gone far beyond replacing physical member cards.

Payment Services 130

Payment Services Management Fulfillment Marketing 130

Retail Focus

JANUARY 12, 2023

However, to do that, the system needs to be operable 24/7 throughout the entire year. The ultimate benefits that come with all of that include: reduced operating costs, fewer operator errors, increased sales, . an exceptional level of customer satisfaction that leads to repeat business and an excellent reputation. .

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Payment Services Inventory Management Returns Checkout 130

365 Retail

JANUARY 29, 2025

Through Retail Media Strategies, retailers can display location-based and personalised purchase recommendations on digital signage, encouraging customers to engage with promoted products and generating additional revenue through supplier cashback schemes.

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Payment Services Checkout Shopping Loss Prevention 52