Retail TouchPoints

AUGUST 28, 2023

The Challenge of Managing Returns “Returns were a huge issue in 2022, and consumers are looking at return policies as a key component of their purchasing decision-making,” said Schwartz. One popular way to throttle back return rates is to shorten return windows, but during the holidays this can result in a zero-sum game.

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Returns Fulfillment Shipping Checkout 200

Retail TouchPoints

AUGUST 10, 2020

Although public health officials say it’s unlikely COVID-19 infections can be spread by surfaces or physical objects, retailers are being cautious about how they handle returned merchandise. They are instituting disinfection processes and quarantine periods that keep those items from returning to stock for a varying number of days.

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Returns Beauty and Health Shipping Customer Experience 236

Retail TouchPoints

JULY 15, 2022

For example, during the pandemic’s peak, Build-A-Bear Workshop successfully evolved its brick-and-mortar business to offer more flexible and efficient fulfillment services so it could capitalize on surging ecommerce demand. With a strong inventory management and fulfillment foundation in place, Build-A-Bear is ready to take its next steps.

Fulfillment 270

Fulfillment Shipping Inventory Management Location 270

Retail TouchPoints

SEPTEMBER 19, 2023

This is the latest initiative in Oracle and Uber’s seven-year strategic cloud partnership and it will not only help retailers keep pace with consumer demand for on-demand delivery and returns but also streamline omnichannel customer experiences.

Returns 233

Returns Customer Experience Location Management 233

Retail TouchPoints

JUNE 12, 2020

But as with so many other things, the definition of what constitutes a clean store has been intensified by the COVID-19 pandemic. Consumers and employees returning to reopened stores will be looking for positive proof that these locations are safe, and that shopper journeys have been redesigned to be as “touchless” as possible.

Management 164

Management Loss Prevention ATS Store Operations 164

Retail TouchPoints

FEBRUARY 23, 2021

Digital accounted for 44% of net sales in Q4 2020, and the retailer also highlighted the fact that 25% of its digital sales were fulfilled from its brick-and-mortar stores via curbside pickup and same-day delivery. The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy.

Department Stores 211

Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

APRIL 17, 2023

Additionally, members of the Diamond rewards program can continue accruing and redeeming benefits, and David’s Bridal will honor all gift cards, returns and exchanges. The wedding retailer also expects to file bankruptcy proceedings in Canada and in the UK for its subsidiary there.

Payment Services 306

Payment Services Fulfillment Returns Marketing 306

Retail TouchPoints

MARCH 11, 2021

While digital sales skyrocketed in 2020, the similarly large spike in store-based fulfillment showed that stores are still a vital part of the equation. They wanted to get out and didn’t linger in stores, or walk around aisles or window shop. I think you’re going to have a lot more of that once people return.

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Shopping Outdoor Fulfillment Returns 236

Retail TouchPoints

SEPTEMBER 22, 2022

Ancora cited Kohl’s repeated rejection of acquisition offers, including from Sycamore Partners and Acacia Research in February 2022 and Franchise Group in July 2022, as part of the need for new management. The activist investor expressed concern that Kohl’s will be unable to manage a true turnaround.

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Operating Expenses Fulfillment Management Accounting 228

Retail TouchPoints

FEBRUARY 11, 2021

Traditionally, the brick-and-mortar store delivered a fairly static and conventional experience to the customer. Shoppers will return to some degree after the pandemic, but malls need to reinvent themselves. In addition, mall operators are being asked to convert empty commercial space into mini-fulfillment centers for retail tenants.

Retail Trends 228

Retail Trends Payment Services Supply Chain Management Fulfillment 228

Retail TouchPoints

DECEMBER 8, 2022

Store-Based Fulfillment Keeps Costs in Check. Boisson benefits from the brand equity and engagement that comes with physical spaces, but its stores also help temper the costs and complexities that many online-only DTC brands have been forced to navigate. Personalized marketing and services powered by a first-party data model.

Fulfillment 240

Fulfillment Customer Experience Marketing Consumer 240

Retalon

AUGUST 14, 2023

Nearly 70% of retailers face challenges managing inventory due to relying on legacy processes. Furniture inventory management software offers a smarter solution. This article explores how furniture inventory management software can unlock new levels of efficiency and competitiveness for modern retailers. You’re not alone.

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Inventory Management Management Dead-Stock Inventory Turnover 41

Retail TouchPoints

DECEMBER 14, 2020

Boehme expects delivery and fulfillment to remain the major constraints throughout the winter, and he warned that smaller retailers lacking the clout of their larger peers will have a more difficult time staying fully stocked. “If This same interplay of data will be vital to fulfillment. Now the key challenge is capacity.

Shopping 290

Shopping Merchant Services Fulfillment Returns 290

Retail TouchPoints

FEBRUARY 5, 2021

Additionally, there will be a wave of returns that will need to be properly managed and tracked in a way that promotes profitability and customer satisfaction. Finally, the first half of January brings an additional peak season for retailers as customers make their way online or into stores for gift card redemptions. Next Steps.

Payment Services 170

Payment Services Returns Specialty Retailers Promotions 170

Retail TouchPoints

FEBRUARY 12, 2021

Early adopters have proven that the technology can provide a significant return on investment. Additionally, it boosts sales margins and expedites returns and exchanges, making it a valuable tool for profitably improving the consumer experience. consumer reliance on ecommerce, in-store pickup, and self-checkout.?.

Fulfillment 223

Fulfillment Markdowns Inventory Management Customer Experience 223

Retail TouchPoints

FEBRUARY 15, 2021

Now, as retailers engage in a staggered return to business activity, and as lease renewals approach, tenants and owners are back to the drawing board, considering their strategy for the coming months. The in-store experience remains a crucial part of consumer expectations. The Online-Offline Hybrid.

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Fulfillment Checkout Store Layout Consumer 261

Retail TouchPoints

JANUARY 8, 2024

Some thieves and ORC rings used smash-and-grab methods while other bad actors relied on ecommerce claims fraud and returns abuse. This includes monitoring their employees and ensuring they receive the training they need to manage money and inventory appropriately.

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Loss Prevention Returns Point of Sale Shipping 201

Retail TouchPoints

JULY 7, 2023

Wellful has purchased the well-known weight loss brand Jenny Craig and plans to resume its operations this fall, using a DTC delivery model and the personalized coaching the brand is known for. Although Wellful also owns the Nutrisystem brand, Jenny Craig will be managed separately as an independent brand.

Returns 228

Returns Consumer Location Planning 228

Retail TouchPoints

OCTOBER 24, 2023

Pandemic-driven buying trends led to an explosion of new challenges, from a surge in online returns to the rise of curbside pickup to supply chain delays. Retailers implemented ad hoc backend solutions for responding to increased demand for in-store pickup and home delivery services, but many of those solutions were band-aids.

Store Layout 248

Store Layout Consumer Customer Experience Returns 248

Retail TouchPoints

FEBRUARY 25, 2022

With more brands and manufacturers applying RFID tags to their goods to meet retailer mandates, technology companies and some retailers are trying to create a path for a return on investment for those suppliers. .” The retailer provided recommendations for three providers: FineLine Technologies , Avery Dennison and PAX Tag and Label.

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Drop-Shipping Jewelry Shipping Inventory Management 250

Retail TouchPoints

JUNE 19, 2020

For several years, retailers have grappled with the challenge of operating physical stores while scaling their e-Commerce businesses. At the same time, they have started to embrace sustainability in their operations while satisfying consumer demand for hyper-personalization, flexible fulfilment options and other innovations.

Fulfillment 199

Fulfillment Planning Management Consumer 199

Retail TouchPoints

MAY 18, 2021

Jill Standish, Senior Managing Director and Global Head of Retail at Accenture, discussed the survey results as well as several of the consumer and industry trends that are rapidly reshaping retail. They could be dark stores serving as micro-fulfillment centers, cutting down on shipping and delivery costs.

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Fulfillment Consumer Returns Shipping 173

Retail TouchPoints

JANUARY 4, 2024

The retailer has been testing the reusable model in multiple markets since 2021 and expanded the program to stores in 12 Northern California locations in August 2023 , and it’s now available nationwide and in Canada. “As Bringing your own cup to stores is a critical step toward reducing single-use packaging waste.

Location 148

Location Returns Planning Management 148

Retail TouchPoints

NOVEMBER 20, 2023

But rather than going solo right away, True Classic partnered with retail services company Leap to operate five stores in Los Angeles, Chicago, Washington, D.C. Once they purchase True Classic, more often than not, the customer returns with a repeat purchase and also buys into other categories. and San Jose, Calif.,

Apparel 171

Apparel Marketing Returns Advertising 171

Retail TouchPoints

JULY 29, 2020

Similarly, brands and retailers also are getting savvy about how they leverage in-store concession spaces; for example, launching new items on selected days to test market response or entice consumers to return time and again. Michael Cabra is Senior Product Manager, Global and Emerging Markets, Cybera.

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Payment Services Fulfillment Location Checkout 183

Retail TouchPoints

APRIL 26, 2021

But not every brick-and-mortar grocery store is destined to become a micro-fulfillment center. Bill Beyea is Senior Manager, Promotion Intelligence Advisory Services for Inmar Intelligence. That number has since more than doubled, with 17% of recently surveyed shoppers reporting they are “online-only” grocery shoppers.

Promotions 270

Promotions Shopping Consumer Fulfillment 270

Retail TouchPoints

JANUARY 24, 2023

Profitability is the Name of the Game Retailers will be looking for strong returns on investment throughout the enterprise, which means potentially putting projects with a longer-term payback — like the metaverse — on the back burner. If the store team understands why they’re doing what they’re doing, they will feel more engaged.

Home Furnishings 259

Home Furnishings Advertising Consumer Customer Experience 259

Mass Relators

FEBRUARY 26, 2024

Over the course of the last decade, the company that began as a general merchandise discount store operator has entered several new fields, including financial services, technology development and health care clinics, to name just a few. store managers. He added that turnover among managers has stabilized since 2022.

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Discount Store Planning Management Fulfillment 52

Inside Retail

SEPTEMBER 15, 2021

Trax is enabling its retailer customers to leverage and thereby optimise their in-store execution strategy and product availability. “We With Trax data and insights, customers gain granular, SKU-level visibility to changing store conditions and this is enabled by our technology platform based on computer vision and machine learning.

Inventory Management 130

Inventory Management Promotions Consumer Supermarket 130

Retail TouchPoints

OCTOBER 23, 2020

Now may be the perfect time for more DTC brands to explore physical retail — in a post-COVID-19 landscape with prime real estate more affordable than ever, and shoppers seeking social interaction as they become comfortable visiting retail stores again. They expect convenience and the ability to fulfill their shopping needs immediately.

Shopping 202

Shopping Returns Location Consumer 202

Retail TouchPoints

OCTOBER 4, 2023

Many retailers are needlessly accepting shockingly low conversion rates when stronger ecommerce strategies could be driving much higher returns, without the need to invest more into campaigns or advertising. One BigCommerce merchant saw conversion rates jump from 52.9% after deploying both of these tactics.

Merchant Services 245

Merchant Services Social Commerce Checkout Payment Services 245

Retalon

SEPTEMBER 22, 2021

Instead of only shipping to customers’ homes, retailers let online customers shop from their local and online store’s inventory and pick up their orders from their closest brick-and-mortar location the same day. A retail fulfillment process that is known as BOPIS — Buy Online, Pickup In-Store. What is BOPIS? How does BOPIS work?

Fulfillment 41

Fulfillment Payment Services Inventory Management Shipping 41

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

Brands and retailers are connecting with consumers in-store through e-commerce, social media, mobile apps, seasonal kiosks, third-party marketplaces, and more. Consumers are looking for faster and more convenient fulfillment options, as well as personalized assortment and promotions, which is now the norm. Improve Customer Experience.

Customer Retention 85

Customer Retention Inventory Management Customer Experience Kiosk 85

Retail TouchPoints

AUGUST 5, 2020

In South Korea, the situation with COVID-19 is under control and life is returning back to normal. Germany: Germans are returning to work on a staggered schedule to help maintain social distancing. Retail sales are setting month after month increases as more stores open and people return to shopping.

Supermarket 248

Supermarket Returns Shopping Department Stores 248

Retail TouchPoints

JULY 28, 2020

Consumers have had their options severely limited — and the idea of returning to typical social behavior like retail shopping is now fraught with risk. That’s all great — there have been drastic improvements in product fulfillment and delivery. However, now all eyes are on the front of the house. It’s all that matters.

Inventory Management 192

Inventory Management Fulfillment Payment Services Consumer 192

Retail TouchPoints

OCTOBER 4, 2023

In general, this strategy enables companies to enter a new market where they didn’t have a presence, meeting consumers where they are to make buying online, in-store shopping and returns easier.

Consumer 236

Consumer ATS Location Apparel 236

Retail TouchPoints

NOVEMBER 14, 2023

Say you wanted to remove all toxic materials from anything in your store — but the supply of these [non-toxic] fixtures might come from much further away, [adding to your carbon footprint]. One of the things we’re most excited about is a return to U.S. But it’s much harder to manage that [process] on the other side of the world.

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Planning Shipping Visual Merchandising Apparel 233