Remove Finance Remove Returns Remove Shipping
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3 Hidden Traps for Retailers this Holiday Season

Retail TouchPoints

More importantly, retailers need to bring their finance teams in early to keep updating the numbers and reworking them throughout the season as needed. For example, the dockworker strike ended quickly, but still caused shipping backlogs. And don’t forget: after the holidays comes the deluge of returns.

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2022 Predictions: Shipping Experience Will be the Key to Retail and Ecommerce Success

Retail TouchPoints

The pandemic has brought about long-term changes for both business operations and consumer expectations, and 2021 taught us how far removed we are from ever returning to the old “normal.” Shipping and delivery will continue to play a major role in how retailers, both small and large, perform and provide effective customer experiences.

Shipping 305
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Serial Returners and Refund Fraudsters: How Brands are Fighting Back With Data Insight

Retail TouchPoints

Online return fraud cost U.S. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. While it is possible for shoppers to commit return fraud innocently simply by mis-reading the returns policy, a significant number of returns are the result of premeditation and malicious intent.

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Alibaba Debuts Global B2B Sourcing Service Designed for SMBs

Retail TouchPoints

Alibaba Guaranteed will offer products at fixed prices, with shipping fees included, as well as promised dispatch of goods within 72 hours and guaranteed delivery by expected dates. In addition to fulfillment by Alibaba.com, the platform handles finance tasks such as escrow and payment terms.

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It’s Official – Amazon is an Ecommerce Enabler First and a Retailer Second

Retail TouchPoints

With new services like Supply Chain by Amazon and Amazon Shipping joining existing offerings such as FBA and Amazon Lending, Amazon is firmly positioning itself more and more as a tech-powered service company and less and less as a retailer.

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Revolve SVP’s playbook for going global and the importance of localisation

Inside Retail

That involves operations, customer service, logistics, warehousing, currency and finance. In 2008 and 2009 we had a lot of customers from around the world knocking on our door wanting to purchase from us, however, we didn’t ship to [every] country. KL: The biggest challenge we had in Australia was to build a returns program.

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How CarMax Digitized, and Personalized, the Car-Buying Experience

Retail TouchPoints

Now, every step of buying or selling a car at CarMax can be done online or in-person — including many processes that most other retailers never had to worry about digitizing such as buying back products and financing purchases. The second major challenge is that every consumer is a snowflake too when it comes to auto financing.