Remove Finance Remove Fulfillment Remove Returns
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Returns Fraud: Identifying and Addressing a Growing Threat

Retail TouchPoints

With the holiday season out of the way, next to come is a wave of returns that will stretch into the new year. The value of merchandise being fraudulently returned to retailers hit an all-time-high in 2024 at over $100 billion , up four-fold compared to just four years ago, according to industry sources.

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The Secret to Solving Retail’s $743 Billion Returns Problem: Intelligent Customer Support

Retail TouchPoints

With returns siphoning off a staggering $743 billion from retailers bottom lines in 2023, its clear that the industrys approach needs an overhaul. But instead of leaning on rigid policies that risk driving customers away, retailers can use this as an opportunity to rethink returns.

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Coldwater Creek Acquires Soft Surroundings, Adopts New Returns Solution

Retail TouchPoints

The newly combined retailer has selected the Chief Returns Officer solution from Newmine , which has a predictive analytics functionality that will help the retailer quickly analyze and take corrective actions on why customers return merchandise.

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Serial Returners and Refund Fraudsters: How Brands are Fighting Back With Data Insight

Retail TouchPoints

Online return fraud cost U.S. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. While it is possible for shoppers to commit return fraud innocently simply by mis-reading the returns policy, a significant number of returns are the result of premeditation and malicious intent.

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3 Hidden Traps for Retailers this Holiday Season

Retail TouchPoints

More importantly, retailers need to bring their finance teams in early to keep updating the numbers and reworking them throughout the season as needed. And don’t forget: after the holidays comes the deluge of returns. However, what retailers must do now is respond as quickly as possible to shifts in consumer and competitor behavior.

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Alibaba Debuts Global B2B Sourcing Service Designed for SMBs

Retail TouchPoints

SMB buyers also can use the after-sales services that are part of Alibaba Guaranteed, including quick money back for order issues and free local returns for defects. In addition to fulfillment by Alibaba.com, the platform handles finance tasks such as escrow and payment terms.

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It’s Official – Amazon is an Ecommerce Enabler First and a Retailer Second

Retail TouchPoints

Perhaps most importantly, “a decade ago, very few of you were using things like Amazon Advertising, Amazon Lending and Fulfillment by Amazon (FBA), and things like Brand Registry, Seller-Fulfilled Prime, Seller University and even Amazon Accelerate didn’t exist,” said Mehta at the event.