Retail Focus

FEBRUARY 17, 2023

Few retailers need to be convinced about the power quality data can have in making informed business decisions. Yet, a recent global survey by Forrester Consulting and WNS found that, while 63% of business leaders recognise that data and analytics are strategic enablers , just 37% have prioritised investments in these capabilities. The issue is especially acute within the retail and CPG sectors, where 73% of brands with strong data maturity have achieved quantifiable business value as a result

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Wiser

FEBRUARY 13, 2023

Picture this: you’re scrolling on your phone, and you come across an ad for a pair of headphones that says, “Was $100, now only $75!” Sounds like a pretty good deal, right? Well, that’s a price anchoring strategy. Instead of just listing prices at a flat rate, companies will offer shoppers a discounted deal so they perceive the item as more valuable.

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Inside Retail

FEBRUARY 14, 2023

In 2021, an IGA store in Australia was publicly called out for racial profiling. The store, in Melbourne’s west, had posted a sign on the cash register mentioning the need for “extra assistance” if an African customer were to walk into the store. A photo of the racist sign went viral on social media and was picked up by news outlets like SBS. For Black, Brown and Indigenous People of Colour, this was not new news , but something that has been a perpetual issue and conversation in their communit

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Retail TouchPoints

FEBRUARY 16, 2023

British online fashion and beauty retailer ASOS has appointed its second interim CFO in four months as current interim CFO Katy Mecklenburgh plans to leave in May 2023 for another role. Sean Glithero has been named as the company’s new interim CFO until a permanent CFO is appointed. He will formally take over the role in May 2023 but has already joined to company to “allow for a thorough handover,” ASOS said in a statement.

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In the B2B space, digital expectations are higher than ever. Consumer platforms have made online experiences incredibly user-friendly and efficient, adding pressure for businesses to follow suit to meet the expectations of the modern B2B buyer. Take inspiration from B2C commerce strategies and adapt them for B2B digital interactions. Learn to create engaging and well-crafted consumer shopping experiences with insights and tools from Orium’s report, A Blueprint to B2B Commerce.

Shopping

Retail Focus

FEBRUARY 13, 2023

Battersea Power Station announced today that global training brand, NOBULL , will open its first permanent concept store in Europe in the newly restored Grade II* listed Power Station , which opened its doors to the public on 14 th October 2022 alongside Electric Boulevard, a new pedestrianised high street for London. Founded in Boston in 2015, NOBULL is a footwear, apparel and accessory brand with a strong global community.

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Retail Wire

FEBRUARY 14, 2023

Amazon.com CEO Andy Jassy said that the retail and technology giant will “go big” on brick and mortar grocery stores despite the fact that the company recently hit pause on its expansion efforts. “We have a history of doing a lot of experimentation and doing it quickly. And then, when we find something that we like, doubling down on it, which is what we intend to do,” he said.

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Retail TouchPoints

FEBRUARY 17, 2023

The RealReal will cut operating costs through layoffs and store closures, with plans to eliminate 230 positions, or 7% of its workforce, according to a filing with the Securities and Exchange Commission. The resale company also will shutter two flagship stores, in San Francisco and Chicago, two neighborhood stores, in Atlanta and Austin, Texas, and two consignment offices in Miami and Washington, D.C.

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Retail Focus

FEBRUARY 13, 2023

Touchwood Shopping Centre in Solihull has continued to expand its leading offer with the arrival of Spanish fashion retailer Mango. Mango has taken a 5,250 sq ft ground floor unit on a new ten-year lease. The arrival of Mango is in line with the wider strategy- developed and implemented by Touchwood owner The Ardent Companies UK (“Ardent UK”) alongside asset manager Sovereign Centros – to diversify the scheme’s offer and attract premium brands to the scheme.

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Tokinomo

FEBRUARY 14, 2023

Campaign Corner Super Bowl Numbers. In preparation for this year's Super Bowl LVII, Heinz Ketchup is highlighting the confusion caused by the use of Roman numerals in the advertising of big games. The food company is pointing out that "LVII represents 57" and encouraging consumers to cast their vote against the use of Roman numerals for a chance to win a rare ketchup bottle.

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Inside Retail

FEBRUARY 14, 2023

Wesfarmers has reported a 14 per cent increase in interim profit, with its Kmart arm sales up by 114 per cent. However, the company says its retail business will soon face headwinds due to ongoing inflation and interest rate hikes. The retail business of Wesfarmers comprises Bunnings, Officeworks, and the Kmart Group – which includes Kmart, Target and Catch.

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Speaker: Shaunna Bruton and Kailey Holmes

Unlock the potential of customer data to create personalized retail experiences that resonate with your audience. This webinar will explore the critical role of customer data in modern retail, providing you with strategies to collect, analyze, and apply data to enhance personalization. Learn from leading retailers, like Harry Rosen, and experts on how to turn data into actionable insights that drive customer satisfaction and loyalty.

Shopping

Retail TouchPoints

FEBRUARY 14, 2023

In a move that will put its products in more than 5,000 brick-and-mortar stores, later this month Grove will launch its flagship home care brand, Grove Co., on Amazon and at select Walmart stores and on Walmart.com. Since 2021, Grove has been selling its plastic-free personal care brand Peach not Plastic and vegan skincare brand Superbloom on Amazon, where these items have racked up $1 million in sales.

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Retail Focus

FEBRUARY 17, 2023

Samsung Electronics’ Galaxy S23 smartphones have hit the market and are now available worldwide. The product has received impressive pre-order results, with last year’s Galaxy S22 series more than doubling the pre-orders of the Galaxy S21 series in the first week. This year’s pre-order results are even more significant, with 60% of customers choosing the premium Galaxy S23 Ultra.

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Tokinomo

FEBRUARY 15, 2023

Retail merchandising is a critical aspect of the grocery industry that can greatly impact the success of a store. The way products are displayed, organized, and promoted can influence customer behavior and drive sales. In this article, we will explore the best practices for retail merchandising in the grocery industry to help you improve your store’s performance.

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Inside Retail

FEBRUARY 16, 2023

Specialty baby goods retailer Baby Bunting has reported a dramatic slump in its interim profits as consumers return to pre-pandemic shopping behaviours. As the company released its half-year trading results, the company announced CEO and MD Matt Spencer would stand down later this year after 11 years with the business. For the six months to December 26, sales grew 6.6 per cent to $254.9 million while tax-paid profit fell 67 per cent to $2.7 million.

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Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.

ATS

Retail TouchPoints

FEBRUARY 13, 2023

Bed Bath & Beyond Canada (BBB Canada) will wind down its operations, according to a filing with the Ontario Superior Court of Justice. The filing noted that Bed Bath & Beyond’s U.S. business has “determined that it is no longer in a position to provide financial and operational support to BBB Canada,” and it will therefore close all 54 Bed Bath & Beyond stores and 11 BuyBuy Baby stores in the country.

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Retail Wire

FEBRUARY 17, 2023

The Arizona Attorney General will investigate the proposed merger between Kroger and Albertsons over concerns that it could result in higher grocery prices for consumers. Kroger operates Fry’s Food & Drug Stores and Smith’s Food & Drug Stores in the state. Albertsons’ stores include its namesake chain and Safeway.

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Retail Focus

FEBRUARY 16, 2023

Rado, the high-end Swiss watch brand, has launched its first UK boutique in Merry Hill, adjacent to the existing Ernest Jones store. The opening of the boutique is the result of a longstanding and successful partnership between Rado and Ernest Jones, and the 32.5 square foot space allows Rado to offer customers the full 360-degree experience. Inside the boutique, customers will be able to enjoy a serene atmosphere surrounded by opulent materials, providing a truly unique shopping experience.

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Inside Retail

FEBRUARY 15, 2023

Chemist Warehouse is entering a new retail category, launching its first Optometrist Warehouse in Malvern, Victoria. Through a partnership with Chemist Warehouse the new chain will “revolutionise the optical sector” the company said, bringing consumers high-quality, easily accessible, and reasonably-priced eye care. “Optometrist Warehouse is focused on broad-based patient health as well as eye wellness, working hand-in-hand with our pharmacy colleagues, in each community we ser

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Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Retail TouchPoints

FEBRUARY 17, 2023

Over the course of her expansive career in marketing, Kristen D’Arcy has worked for household names like American Eagle , PacSun , Ralph Lauren and Oscar de la Renta. Recognized as a 40 Under 40 by Advertising Age and one of the Top 50 Women in Brand Marketing by Brand Innovators, D’Arcy specializes in developing integrated, strategic marketing campaigns that drive ROI.

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Retail Wire

FEBRUARY 17, 2023

Instacart is preparing to launch a version of its site tailored for small business customers as the delivery service looks to grab market share and increase revenues. The service, which is still under development, is focused on helping Instacart expand beyond its core grocery business customers and will put it in direct competition with Amazon.com and Walmart.

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Retail Dive

FEBRUARY 17, 2023

Twelve of the locations are already up for auction, and the total number of closures could change as the retailer continues to evaluate its footprint.

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Inside Retail

FEBRUARY 16, 2023

Fashion label Alice McCall is to be wound up after the company failed to restructure debt and reduce its store footprint during the Covid crisis. Matthew Kucianski of Worrells was appointed as liquidator of the 20-year-old brand today. The business was placed in administration in 2020 and has been trying to trade out of it since. At the time, founder McCall said she had to make the decision to edit down the business “with the objective of building a more sustainable business model for the

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Retail TouchPoints

FEBRUARY 15, 2023

Every retailer has customers with varying degrees of knowledge of their products, and for legendary guitar-maker Gibson those customers range from curious amateurs to seasoned professionals. This has resulted in a customer base with incredibly varied experience and expectations for the brand’s instruments, requiring a smart approach that can meet each customer at their own stage of their personal musical journey.

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Retail Wire

FEBRUARY 17, 2023

DoorDash reported a 40 percent year-over-year gain in revenues during the fourth quarter of 2022 and ended the year with a record 32 million monthly users. The company reported that the number of people with DashPass subscriptions rose to 15 million, up from 10 million a year earlier.

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Hyken

FEBRUARY 14, 2023

Do you remember being asked, “What do you want to be when you grow up?” When you’re a child, the typical answers are aspirational, such as being a doctor, a fireman, a superhero, an athlete, and more. I have a grown-up version of this question. It’s not about what you want to be. It’s not even about you. It s about your company. You may be grown up, but your company should always be developing and evolving, so the question is now about your company’s aspirations.

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Inside Retail

FEBRUARY 13, 2023

Following nine consecutive interest rate increases in Australia – with more likely to come – retailers are having to navigate a challenging economic environment, as consumers are looking to cut back their spending across a range of categories. This was arguably felt in December 2022, which saw a 3.9 per cent drop in consumer spending. Industry experts are also predicting challenging months ahead, with weaker-than-usual results expected ahead of key calendar events.

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Speaker: Jason Cottrell and Brian Walker

The era of all-in-one platforms is over. Now, retail success depends on integrating a blend of diverse technologies to thrive. As customers and stakeholders expect agility and innovation, how can you meet these expectations efficiently without stumbling into complexity? Explore a customer-centric approach to navigating digital transformation in retail.

Customer Experience

Retail TouchPoints

FEBRUARY 15, 2023

Google Cloud and Accenture are expanding their strategic partnership with a series of new initiatives to help retailers modernize their businesses and transform store operations. Accenture’s AI.Retail platform — which helps retailers better utilize data and artificial intelligence to optimize common operations such as customer acquisition, pricing and promotions, assortment and supply chain — can now be deployed on Google Cloud.

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Retail Wire

FEBRUARY 16, 2023

The Senate Health, Education, Labor and Pensions Committee may issue a subpoena to compel Starbucks’ interim CEO Howard Schultz to testify about allegations of unfair labor practices intended to squash union organizing activity at the coffee giant’s stores. Sen. Bernie Sanders, who chairs the committee, said, “One way or another, he will be there.

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Dezeen

FEBRUARY 15, 2023

Architecture studio Gonzalez Haase AAS has completed a store on London 's Regent Street for Icelandic clothing brand 66º North, featuring curved walls and freestanding plinths made from rammed earth. The Berlin-based studio headed by Pierre Jorge Gonzalez and Judith Haase set out to create a holistic concept for the store that represents Iceland in an original way, rather than relying on stereotypes.

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Inside Retail

FEBRUARY 12, 2023

Hotel and liquor retailer Endeavour Group has delivered strong first-half sales of $6.5 billion, 2.5 per cent higher than last year. EBIT increased by 15.8 per cent to $461 million, which the company attributes to the hotel operations’ return to full swing after the pandemic. On a three-year comparative basis, hotel and retail sales are trading at 4.7 per cent and 4.5 per cent cumulative annual growth rates, respectively.

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Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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