Retail Dive

NOVEMBER 8, 2023

Spending is expected to reach “record levels,” but the growth rate is slower compared to the past three years, according to the organization.

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Retail TouchPoints

NOVEMBER 6, 2023

Malls have been gathering places for moviegoers, mall walkers and of course shoppers for decades. As consumers turned to ecommerce during the pandemic (in droves), the “death of the mall” was widely reported. The pandemic did change shopper behavior, with many sticking with buying goods online and impacting physical stores once it subsided. However, there is some good news for brick-and-mortar retail and malls: Coresight Research recently reported that foot traffic at top-tier malls was up 12% o

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Shopping Consumer Customer Experience Marketing 312

Hyken

NOVEMBER 6, 2023

Top Takeaways: Customer feedback is crucial for businesses of all industries. By actively seeking and analyzing feedback, businesses can identify areas of improvement, make informed decisions, and ultimately enhance their overall customer experience. Technology, such as feedback kiosks and tablets, provides a simple and non-intrusive way for customers to provide feedback.

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Inside Retail

NOVEMBER 6, 2023

A shock Melbourne Cup Day rise in the official cash rate has drawn scorn from retailers and commentators. The Reserve Bank today raised the rate by another quarter of a per cent to 4.35 per cent, the highest level since 2011, which mainstream media analysts calculate will add another $78 to monthly mortgage repayments on a typical $500,000, 25-year home loan.

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In the B2B space, digital expectations are higher than ever. Consumer platforms have made online experiences incredibly user-friendly and efficient, adding pressure for businesses to follow suit to meet the expectations of the modern B2B buyer. Take inspiration from B2C commerce strategies and adapt them for B2B digital interactions. Learn to create engaging and well-crafted consumer shopping experiences with insights and tools from Orium’s report, A Blueprint to B2B Commerce.

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Retail Gazette

NOVEMBER 6, 2023

Promises made by Boohoo to produce its clothes fairly and ethically at its new Thurmaston Lane plant in Leicester have been broken, according to BBC’s Panorama. An undercover reporter at the fast fashion retailer’s Manchester HQ saw evidence of staff pressuring suppliers to drive prices down, even after deals had been agreed. It comes after the business pledged to overhaul its practices in 2020 as it promised to change the way it operated, launching its “Agenda for Change”

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Fast Fashion Fashion ATS 110

Retail Wire

NOVEMBER 8, 2023

Walmart has reiterated a commitment to inclusivity through a significant step aimed at creating a more accommodating shopping experience for those with

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Shopping Returns ATS 265

Retail Dive

NOVEMBER 7, 2023

The specialty retailer is landing record sales, enticing adult shoppers and sporting a plethora of store formats. It’s even made a holiday movie.

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Specialty Retailers 120

Inside Retail

NOVEMBER 6, 2023

Nike has filed lawsuits against Skechers and New Balance, alleging that some of the rival brands’ sneakers violated its patent rights. The lawsuits target New Balance’s Fresh Foam, FuelCell and other shoe models, as well as Skechers’ Ultra Flex and Glide Step among other models. Nike claims these sneakers misuse its patented Flyknit technology for running, soccer and basketball shoes.

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Retail TouchPoints

NOVEMBER 10, 2023

As consumer spending dips, retailers and ecommerce businesses are facing a perfect storm that is impacting their digital advertising ROI. They are being challenged with growing ad fraud in digital campaigns and a slowing economy. The result is a growing need to optimise digital campaigns to ensure they are reaching the right consumers and delivering legitimate traffic to their websites.

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Retail Wire

NOVEMBER 10, 2023

Premier Kings Inc., a substantial franchisee of the multinational fast-food chain Burger King Corp., has officially filed for Chapter 11 bankruptcy.

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Speaker: Shaunna Bruton and Kailey Holmes

Unlock the potential of customer data to create personalized retail experiences that resonate with your audience. This webinar will explore the critical role of customer data in modern retail, providing you with strategies to collect, analyze, and apply data to enhance personalization. Learn from leading retailers, like Harry Rosen, and experts on how to turn data into actionable insights that drive customer satisfaction and loyalty.

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Tokinomo

NOVEMBER 6, 2023

Campaign corner Pantalones. Matthew McConaughey and his spouse, Camila, introduced their latest collection of alcoholic beverages, Pantalones Tequila. The inaugural advertisement for Pantalones Tequila showcases the married couple embarking on a pants-free motorcycle ride across a scenic agave plant field. Another visual in the promotional campaign presents the pair in relaxed attire, standing before a Pantalones Tequila-branded crimson backdrop.

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Advertising Promotions Marketing 258

Inside Retail

NOVEMBER 6, 2023

In an era when customers are demanding more personalised interaction and service from retail staff, there is no longer any room for inefficiencies in in-store execution. As Zebra Technologies’ downloadable e-book Lift Productivity and Improve Execution for the Next-Gen Workforce explains, today’s customers want retailers’ workforces to pick their goods, pack them, ship them, deliver them and return them – all without diminishing in-store service.

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Retail TouchPoints

NOVEMBER 9, 2023

The holiday season presents a lucrative opportunity for online retailers to finish the year on a high note; however, various factors pose threats to online businesses. According to the IBM Cost of a Data Breach report , the global average cost of a data breach was $4.45 million, which is a 15% increase since 2020. In response, 51% of organizations plan to increase cybersecurity spending this year.

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Accounting Shopping Planning Management 303

Retail Wire

NOVEMBER 10, 2023

Apple has agreed to a $25 million settlement following an accusation of unfair bias against U.S. job seekers in its hiring procedures.

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Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.

ATS

Retail Focus

NOVEMBER 8, 2023

Beauty and personal care retailer, Pinalli , has digitally improved its customer experience and in-store operations using a solution from Pricer , the world’s most reliable provider of ESLs (Electronic Shelf Labels). Founded in Emilia, Italy in 1984, Pinalli is a luxury beauty chain, renowned for its excellence in service, advice, price and quality.

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Store Operations Returns Customer Experience Location 173

Inside Retail

NOVEMBER 7, 2023

Fast-food restaurant chain McDonald’s has collaborated with casual footwear label Crocs in Australia to release the first-ever McDonald’s x Crocs collection. Available across the country from Wednesday (November 7), the collection includes the Grimace x Crocs Cozzy Sandal, Birdie x Crocs Classic Clog, Hamburglar x Crocs Classic Clog, and McDonald’s x Crocs Classic Clog.

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Retail TouchPoints

NOVEMBER 9, 2023

As its power and reach have grown, countless companies have tried to take on Amazon , but few have succeeded. It wouldn’t be precisely accurate to count Bookshop.org among the successful conquerors, since its 1% market share of print book sales is dwarfed by Amazon’s approximately 50% (by some estimates, it’s even more). But for many in the book industry, the platform’s very existence is a victory.

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Retail Wire

NOVEMBER 7, 2023

Meta has announced a significant policy change regarding the use of generative artificial intelligence (AI) in political advertising.

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Advertising 262

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail Focus

NOVEMBER 9, 2023

The Sloane Stanley Estate has announced that the luxury womenswear brand, Chinti & Parker, has opened its first permanent store on the King’s Road following a raft of collaborative and successful pop-ups over the last two years, as well as a new pop-up for ethical and sustainable fashion label, Aspiga. Chinti & Parker has opened its debut store at 322 King’s Road, nearby to retailers such as Birdie Fortescue and Love My Human Townhouse.

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Boutique Fashion Location Accessories 147

Inside Retail

NOVEMBER 9, 2023

Shopping mall operator Scentre Group has reported a 7.4 per cent increase in customer visitations to 410 million in the first nine months of 2023. CEO Elliott Rusanow said the group’s strategy to attract more people to its Westfield malls has driven “strong operating performance” for the business. Total business partner sales for the first nine months were $19.7 billion, up 7.3 per cent year over year.

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Specialty Store Department Stores Shopping ATS 277

Retail TouchPoints

NOVEMBER 10, 2023

For several years now the term “retail media” has been buzzing around both retail and media circles. Whether you’re looking for a deeper understanding of the implications and applications of retail media or need a down-and-dirty explainer on what retail media actually is, you’ve landed in the right place. This special Retail TouchPoints resource hub will be regularly updated with the latest news, stats, trends and developments in retail media.

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Retail Wire

NOVEMBER 9, 2023

Wendy's is giving away free nuggets, honoring veterans with a special offer, and bringing back the Peppermint Frosty.

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Retail Gazette

NOVEMBER 7, 2023

Poundland has brought its family fashion offer to 560 stores across the UK and Ireland, including 56 former Wilko sites. The expansion, “powered by” parent company Pepco Group, means Poundland and Irish Dealz shops will stock new ranges from lifestyle and athleisure brands such as Cardio Bunny and Bekkin. The retailer said that moving to a range powered by Pepco has enabled it to reduce average selling prices by 10% as it takes advantage of the scale of Pepco Group’s buying power for

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Inside Retail

NOVEMBER 7, 2023

Not-for-profit store operator Community Enterprise Queensland (CEQ) is the sole grocery and retail provider for many remote communities located across northern Queensland and the Torres Strait Islands. Serving communities as far north as Saibai Island and Boigu Island – located a few kilometres from Papua New Guinea – CEQ is tasked with providing food security and essential services for these communities.

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Kiosk ATS Supermarket Location 277

Retail TouchPoints

NOVEMBER 9, 2023

Gap Inc. ’s Athleta is kicking off a new experiential fitness series next week in New York City that will then travel to cities across North America into 2024, including Los Angeles, Miami, Boston and San Francisco. Move with Athleta events invite women to sweat, connect and celebrate the “Power of She,” reflecting the brand’s mission to nurture a community of confident women and girls.

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Shopping ATS Marketing 288

Retail Wire

NOVEMBER 7, 2023

WeWork, a trailblazer in the flexible co-working space that was once valued at $47 billion, has filed for bankruptcy

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ATS 265

Speaker: Jason Cottrell and Brian Walker

The era of all-in-one platforms is over. Now, retail success depends on integrating a blend of diverse technologies to thrive. As customers and stakeholders expect agility and innovation, how can you meet these expectations efficiently without stumbling into complexity? Explore a customer-centric approach to navigating digital transformation in retail.

Customer Experience

Retail Gazette

NOVEMBER 5, 2023

Selfridges could be put up for sale as co-owner Signa Group faces a cash crunch. Signa, which jointly bought Selfridges with Thai conglomerate Central Group for £4bn last year, has called in restructuring experts to help it raise money as it finds itself engulfed in a financial crisis. It is thought that its stake in the department store could be auctioned with fellow co-owner Central seen as the most likely buyer, according to The Sunday Times.

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Department Stores Planning ATS 128

Inside Retail

NOVEMBER 5, 2023

When it comes to homegrown Australian brands succeeding overseas, toiletries brand Who Gives A Crap has been a standout. After enjoying massive growth during the Covid-19 pandemic thanks to the panic-buying-induced toilet paper shortage seen in many countries, the business has expanded significantly: focusing on the US market, and launching a new brand, Good Time , which brings its sustainable focus to the personal care industry.

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Marketing Consumer Planning Management 274

Retail TouchPoints

NOVEMBER 8, 2023

Getir has purchased fellow grocery delivery service FreshDirect , a division of Ahold Delhaize , in a deal that is expected to close by Nov. 30, 2023. No financial details of the transaction were disclosed. Founded in 2002 and currently employing 3,200 people, the Bronx-based FreshDirect is a pioneer in New York City grocery delivery. Grocery conglomerate Ahold Delhaize acquired FreshDirect in November 2020.

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Marketing Customer Experience Fulfillment 288

Retail Wire

NOVEMBER 6, 2023

Uber and Lyft drivers have reached their destination with the settling of this lawsuit.

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Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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