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Across the retail industry, the blending of physical and digital experiences, often referred to as ‘phygital’, has moved beyond experimentation and into strategic implementation. This convergence isn’t just about installing screens or building apps, it’s about rethinking how retail environments function to meet modern consumer expectations. From personalised fitting rooms to responsive store floors and immersive experiences for next-gen consumers, the keys to success will be spaces redesigned to
It is no secret that the retail industry needs to become more sustainable. While we have already seen significant movement in this area with the introduction of schemes such as paper-based bags and in-store clothing recycling, the onus is on retailers to do more to reduce their impact on the environment. Some often cite cost as the primary barrier when it comes to sustainability, with certain schemes requiring significant spend.
Starting a product brand in the bustling world of retail is no small feat. With giants dominating the market and the fast pace of consumer trends, how do you make your mark? For startups aiming to boost brand awareness, the challenge often lies in standing out and connecting with the right audience. This blog post is tailored to guide budding product brands through proven strategies to thrive in the competitive retail landscape.
Key Takeaways Market Understanding: Grasp the dynamics of the clothing industry by conducting thorough market research and identifying consumer trends to tailor your offerings. Niche Identification: Find your specific niche within the clothing market to differentiate your brand and enhance customer acquisition by focusing on unique selling propositions (USPs).
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Cart abandonment is often blamed on user behavior such as distractions, hesitation, or second thoughts. But my experience working with high-load ecommerce enterprises shows that’s only half the story. It’s not always customers who abandon carts. Sometimes the system abandons them. Technical gaps, such as a misfiring promotion or a vanished cart, can quietly turn a ready-to-buy customer into a lost one.
Currys today announces the rollout of a new crime reporting tool to all its UK&I stores to enhance store safety, following a successful trial. Currys conducted a 12-week trial, across two different regions. It identified 10 repeat offenders and resulted in three arrests. Furthermore, the tool prevented stock loss, saving over £20k worth of product.
Beyond uses in loss prevention and checkout optimization, AI is poised to play larger roles from enhancing inventory management to improving workplace safety, refining store layouts and supporting more dynamic pricing and promotion strategies.
Beyond uses in loss prevention and checkout optimization, AI is poised to play larger roles from enhancing inventory management to improving workplace safety, refining store layouts and supporting more dynamic pricing and promotion strategies.
Foundation AI's Cerberus is a 24/7 guard for the AI supply chain, analyzing models as they enter HuggingFace and sharing results to Cisco Security products.
The retail sector was solidly represented in Time magazine’s latest roster of the 100 most influential companies. The list consists of businesses in five different categories: innovators, disrupters, leaders, titans and pioneers. Here’s how Time says the companies were chosen: “Our editors, requested suggestions and applications from across sectors, surveyed our contributors and correspondents around the world, and sought advice from outside experts.
Independent retailer LA Foods Group, which operates several Nisa Local stores, has donated £5,000 to BEfriend London through Co-op Wholesale’s Making a Difference Locally (MADL) charity.
For years, Sam’s Club sat quietly in the shadow of Walmart’s larger operations in China with six oversized stores, modest profits and little fanfare. It wasn’t failing. But it certainly wasn’t leading. Then came a quiet revolution. Under Andrew Miles’ leadership, Sam’s Club China transformed from a marginal business into one of the country’s leading omnichannel membership retailers, with more than 50 warehouse clubs, more than 500 local “cloud” delivery hubs and a reputation for exceptional prod
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
A new generation is quietly but steadily beginning to influence the future of retail, yet many merchants have yet to take notice. Born from 2010 onward, Gen Alpha has grown up surrounded by smartphones, voice assistants and digital wallets. As they move closer to adulthood and gain spending power, their expectations around payments will be higher, faster and more digitally integrated than anything retailers have encountered before.
Retail inventory optimization is the process of managing stock levels to meet customer demand efficiently. It’s crucial for reducing costs and minimizing waste during ensuring product availability. For instance, by accurately forecasting demand , retailers can avoid both overstock and stockouts, which can harm sales and customer satisfaction. Comprehending its significance can help you streamline operations and boost profitability.
Lidl is introducing a new self scanning function within its Lidl Plus loyalty app, marking a further step in the retailer’s ongoing efforts to enhance the in store customer experience through digital innovation. The feature will be trialled from September in four selected stores through a friends and family test phase, with a broader phased rollout planned for next year.
There have been multiple examples recently of the Australian Competition and Consumer Commission (ACCC) levying fines at retailers for misleading promotions. In June, Michael Hill, Hairhouse and Global Retail Brands, the company behind the retail chains House and Robins Kitchen, paid fines related to promotions or events during Black Friday or the post-Christmas period last year that the ACCC found had “misrepresented the size and scope of discounts being offered to consumers.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Even in our increasingly digital world, where almost everything is measurable, it can be hard to quantify the effectiveness of a TV ad spot. But with both brands’ and consumers’ wallets tightening in response to current economic turbulence, a high-quality TV spot that helps a company stand out from the noise can be invaluable. And so, as media fragmentation grows and performance pressure intensifies, TV measurement platform EDO has ranked the most effective TV ads from the first half of 2025.
We all know that good customer service is critical to the success of your business, but did you know that only 10% of unhappy customers will take the time to complain? These complainers are a gift because they like you enough to let you know when you mess up. After that it’s up to you to decide how to save the sale, and the customer. Saving the sale is instant gratification because you end up with money in your cash register, But if you do not save the customer too their business may be lost for
Key Takeaways Expand Your Reach: Selling on Walmart Marketplace opens doors to millions of monthly shoppers, significantly increasing your business’s visibility. Utilize Established Trust: Leverage Walmart’s credible brand reputation to enhance your storefront’s appeal and attract potential buyers. Access Essential Tools: Benefit from Walmart’s promotional features, analytics, and advertising options to optimize your listings and drive sales.
Golden ABC (GABC) began not with a market analysis or venture capital, but with debt. In the 1970s, Alice Liu’s family stepped in to guarantee a loan for a struggling garment factory in Manila. When the business faltered, they didn’t walk away. They took over operations, partly out of a sense of duty to the workers whose jobs were on the line. “In hindsight, this became the foundation that set the stage for finding our purpose through the work we do and giving back to those who need help.
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
In today’s competitive retail ecommerce landscape, where consumer expectations are shaped by experiences from major retailers and marketplaces, brands must go beyond attractive design to deliver experiences that truly convert and retain customers. Success lies in designing digital journeys that do more than look good. They must guide users effortlessly from discovery to checkout, while fostering trust, loyalty and long-term engagement along the way.
Tesco has unveiled plans to build a new multimillion-pound distribution hub at the DP World London Gateway shopping terminal, forecast to launch in 2029. Tesco noted that its investment represented its commitment to making sure its distribution network remained “fit for the future” so that it could keep meeting the demands of its increasing store network.
Key Takeaways Create an Inviting Atmosphere: An effective retail store design focuses on crafting an engaging environment that resonates with your target audience, boosting customer satisfaction and loyalty. Optimize Store Layout: Implement an open floor plan with organized aisles and designated focal points to encourage smooth navigation and product exploration, increasing conversion rates.
Woolworths is expanding its Scan&Go Trolleys, Australia’s first digital trolley, to 25 more stores across NSW, Queensland, Victoria following a successful trial. The technology, which was first introduced last August at 10 NSW stores, allows customers to use their Everyday Rewards card to unlock a tablet-style device from the charging wall at the store and attach it to their trolleys.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Step into a time machine and travel back 15 years, to the debut of (then) digital pure-play eyewear retailer Warby Parker. In 2010, the idea of selling prescription eyewear online seemed risky if not positively foolhardy, but the retailer didn’t just persist — it thrived. Sandy Gilsenan By 2013 Warby Parker was ready to open its first brick-and-mortar store, in NYC’s SoHo neighborhood.
Currys has confirmed the nationwide implementation of Auror crime reporting platform across all its United Kingdom and Ireland stores, following a successful twelve week trial in two regions. The announcement highlights the retailer’s commitment to bolstering store safety and preventing criminal activity. During the trial period, twenty stores deployed the platform and recorded notable outcomes.
Key Takeaways Ecommerce Growth: Global retail ecommerce sales reached approximately $6 trillion in 2023, with projections to hit $8 trillion by 2026, highlighting significant market opportunities for small businesses. Mobile Commerce Importance: Over 50% of online transactions are made via mobile devices, emphasizing the need for responsive website design and mobile-friendly shopping experiences to enhance customer satisfaction and conversion rates.
Personalisation is now a core expectation in Australian retail, with major players setting benchmarks that demand attention from all businesses. Woolworths, via its ubiquitous Everyday Rewards program, stands out as an Australian leader in harnessing extensive customer data to deliver highly personalised shopping experiences. Beyond simply delighting customers, this focus on retention makes sound business sense.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Top luxury brands burnish their images by opening stimulating and inventive in-person settings for high-end shopping corridors like New York’s Madison Avenue, Beverly Hills’ Rodeo Drive and Miami’s Design District. While it is essential to be located in these popular districts frequented by guests of all kinds, major labels often make a bigger statement when they establish venues in the tonier outlying communities that ring those major cities, often in freestanding, purpose-built retail structur
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Inventory control is crucial for your business’s success. It helps you maintain ideal stock levels, ensuring you meet customer demand without overstocking. For instance, effective inventory management can reduce waste from spoilage, which directly impacts your profitability. Furthermore, it supports cash flow by minimizing holding costs. Comprehending the importance of inventory control can lead to better decision-making and improved customer satisfaction , but what specific methods can yo
The Australian luxury department store, Harrolds, has been brought back to life by two former managers, Arasch Enayat and Gino Pagano, who completely self-funded the business’s renaissance. Founded in 1985, Harrolds started as a luxury menswear retailer and was responsible for introducing the likes of Bottega Veneta, Saint Laurent and Balenciaga to Australian shoppers.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
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