Inside Retail

JULY 24, 2024

If you’ve seen an episode of Friends , Seinfeld or How I Met Your Mother , you’ll notice most scenes occur in a space other than the main characters’ homes or workplaces. In cafés, bars and diners, friendships are made and bonds strengthened as the most impactful memories of the characters’ lives unfold in this so-called ‘third place’. It’s a concept sociologist Ray Oldenburg identified in 1989 and it speaks to a physical location where people can belong – outside of home, school or work.

Apparel 264

Apparel Supermarket Location Returns 264

Tokinomo

JULY 25, 2024

Interactive displays have become an indispensable tool for businesses and organizations seeking to engage their audiences in a dynamic and immersive manner. With the right placement and management strategies, these displays can effectively captivate, inform, and entertain. This article explores the best practices for placing and managing interactive displays, providing valuable insights into the potential of this technology.

Management 130

Management Customer Experience 130

Retail TouchPoints

JULY 23, 2024

Once the purview of science fiction, artificial intelligence (AI) has now permeated our everyday lives — from the home devices that recommend songs for our playlists, to the apps we use to monitor commuter traffic, to the chatbots that pop up to ask if we need any help. Unbeknownst to many consumers, AI has become a powerful force steering online searches — serving up search results that, ideally, match exactly what we’re looking for.

Consumer 278

Consumer Promotions Customer Experience Marketing 278

Retail Wire

JULY 22, 2024

Panera Bread is trying to sell the two brands.

297

297

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

ATS

Inside Retail

JULY 23, 2024

Last month, I attended eTail London, an e-commerce and omnichannel conference for European retailers. Hundreds of retailers descended on London for two days of insights and innovation ideas. Panellists discussed digital innovations ranging from leveraging new technologies and tailoring digital marketing solutions to optimising supply chains. The content was highly relevant for the Australian retail industry as it grapples with similar challenges.

Social Commerce 288

Social Commerce Returns Consumer Shopping 288

Retail TouchPoints

JULY 25, 2024

Everyone’s been there — you try your mightiest to get the machine on the other end of the phone to understand what you need, until you give in to frustration and just begin to scream “representative.” Generative AI was supposed to change all that — with this magical new technology, automated voice agents were going to be smarter, more responsive and, most importantly, more accurate.

Customer Retention 338

Customer Retention Consumer Returns Customer Experience 338

Retail Wire

JULY 26, 2024

McDonald's customers have been begging for the return of this item, and they just might get it.

Returns 290

Returns 290

Inside Retail

JULY 26, 2024

Supermarket chain Aldi has dropped its plan to expand into online shopping believing it might affect its ability to continue providing low-cost products for customers. The company dismantled its online team late last year following serious consideration, according to Jordan Lack, Aldi MD of buying. “The greater concern is the impact on cost structure as fundamentally keeping our costs low has a direct impact on the prices we can offer our customers,” he told the Australian Financial Review.

Planning 278

Planning Shopping Supermarket Consumer 278

Retail Focus

JULY 24, 2024

Ghalia BOUSTANI. Expert Manager at Univers Retail | Published author | Visiting lecturer. Pop-up retail has emerged as a dynamic and innovative approach to marketing and brand engagement in recent years. This unique concept involves the creation of temporary, highly experiential marketing environments that serve a multitude of objectives for brands.

Visual Merchandising 147

Visual Merchandising Boutique Consumer Location 147

Advertisement

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

Retail TouchPoints

JULY 23, 2024

After more than four years of efforts to deprecate third-party cookies on its Chrome browser, Google has essentially given up the fight. In a July 22 blog , the VP of Google’s Privacy Sandbox Anthony Chavez acknowledged the pushback Google has received from publishers, brands and regulators as it sought to remove the online trackers. “In light of this, we are proposing an updated approach that elevates user choice,” Chavez wrote.

Advertising 294

Advertising Marketing Location Planning 294

Retail Wire

JULY 23, 2024

Dunkin has announced its National Drive-Thru Day offerings, and they range from free doughnuts to free Padres tickets.

290

290

Inside Retail

JULY 25, 2024

Finnish lifestyle and design company Marimekko is renowned for its original prints and colours, but double denim is a new direction the brand has taken. Marimekko creative director Rebekka Bay was the driving force behind this collection. Here, she shares the inspiration behind the collection, what sets it apart from other leading denim brands and how the business stays relevant in the fast-changing fashion industry.

Fashion 279

Fashion Marketing Planning ATS 279

Retail Focus

JULY 22, 2024

After a close-fought judging process the shortlisted entries have been named. At a crucial time for the industry, The Creative Retail Awards is the ultimate celebration of innovation and excellence in retail, leisure and hospitality design. It allows retailers and creatives from around the world to compete for glory in a range of categories, culminating in a glittering awards presentation in London, a global hub for the creative industries.

ATS 147

ATS 147

Advertisement

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

Management

Retail TouchPoints

JULY 23, 2024

Amazon and the Better Business Bureau (BBB) have jointly filed a lawsuit seeking to shut down ReviewServiceUSA.com, a site that allegedly attempted to sell fake positive reviews for Amazon product listing pages or BBB business profiles. The suit, filed in King County Superior Court, is the latest effort by Amazon to stem the tide of fake reviews. On its own, Amazon blocked more than 250 million suspected fake reviews on its ecommerce site in 2023.

Accounting 290

Accounting Consumer Customer Experience ATS 290

Retail Wire

JULY 22, 2024

In-N-Out Burger has been the subject of a viral TikTok trend, and the owner of the popular fast-food restaurant has had enough of the monkeying around.

290

290

Inside Retail

JULY 23, 2024

Since Apple launched the Apple Vision Pro headset in Mainland China, Singapore, Hong Kong, and Japan at the end of June, retail brands have started exploring more ways to offer interactive retail experiences using augmented reality (AR) to capture tech-savvy customers. However, given the humble sales of Apple Vision Pro since it first became available in the US in February, the question is: is it the right time for retailers to invest further in this space?

Fashion 278

Fashion Shopping Retailing Pricing Returns 278

Retail Gazette

JULY 22, 2024

Asda employees at its Wisbech store are set to walk out for the second time in a dispute over working conditions. GMB Union confirmed that over 150 workers at the superstore in Cambridgeshire will walk out of the store from 3am to 10pm on 2 August. It said the employees were angry over cuts in hours, poor quality training, bullying management, fire safety breaches, as well as health and safety issues not being addressed.

Management 133

Management Returns ATS 133

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

Finance

Retail TouchPoints

JULY 23, 2024

Not too long ago, if you wanted to get a package somewhere there were three primary choices — FedEx , UPS and USPS. But times have changed — both customers and merchants can now choose from a range of same-day delivery offerings in addition to traditional mail carriers. Not to mention that many retailers ( Amazon , Walmart , Target and American Eagle Outfitters , to name a few) have cut out the middle man and are handling the last mile themselves.

Merchant Services 289

Merchant Services Returns Shipping Fulfillment 289

Retail Wire

JULY 23, 2024

Krispy Kreme sold off its majority ownership of Insomnia Cookies.

289

289

Inside Retail

JULY 23, 2024

Aesop will return to David Jones next month as part of the department store chain’s strategy to boost its luxury beauty offerings. Aesop’s full product range of skincare, body care, fragrance and home essentials will be available on David Jones’s website starting August. The brand will later launch at Chadstone Shopping Centre and Bourke Street Mall as part of the stores’ $15 million beauty hall redevelopment.

Returns 278

Returns Department Stores Shopping ATS 278

Retail Dive

JULY 25, 2024

The HBC-owned business is prepping for its takeover of rival Neiman Marcus Group, which includes Bergdorf Goodman, a spokesperson said Wednesday.

131

131

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Marketing

Retail TouchPoints

JULY 26, 2024

Nordstrom is expanding its shop-in-shop partnership with custom apparel brand Indochino by adding five new locations, bringing the total number of Indochino shops in Nordstrom stores to 32. The partners opened their first shop-in-shops in 2021. Indochino specializes in made-to-measure suits, shirts, chinos and outerwear for men and women. Customers visiting Indochino shops at Nordstrom will receive a personalized shopping experience guided by the brand’s Style Guides, who help customers pi

Shopping 278

Shopping Apparel Shipping Fashion 278

Retail Wire

JULY 26, 2024

Rite Aid continues closing underperforming locations.

Location 288

Location 288

Inside Retail

JULY 23, 2024

Fashion label Ixiah has decided to temporarily close the business, citing economic challenges. “This decision was not made lightly, as we have explored every possible avenue to continue our operations and serve our clients,” said the company. “However, despite our best efforts, we have determined that taking a temporary pause is the most prudent course of action given the current economic climate.” The sustainability-committed company said it hand-picked over 20,000 onlin

Fashion 278

Fashion Accessories 278

Retail Dive

JULY 24, 2024

The video rental chain’s last-standing franchise location in Bend, Oregon, has both loyal customers and nostalgic fans.

Location 131

Location 131

Advertisement

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

Fulfillment

Retail TouchPoints

JULY 25, 2024

As the retail landscape has become increasingly digital, gamification has evolved from a cool trend to a proven strategy. In fact, a 2023 report estimated the size of the gamification market as more than $10 billion, with the retail industry accounting for nearly a third of that market. It’s clear: Gamification is redefining how retailers engage with customers by making every interaction fun and rewarding.

Merchant Services 278

Merchant Services Consumer Accounting Promotions 278

Retail Wire

JULY 24, 2024

A federal judge signed off on the order against Walmart.

288

288

Inside Retail

JULY 25, 2024

Out-of-the-box thinking and camaraderie were the hot topics on day two of the Online Retailer conference in Sydney which had the attention of the industry’s leading suppliers and retailers. The keynotes on day two of the Online Retailer conference centred on innovation to optimise customer service, sustainability and business operations within the retail industry.

Accounting 277

Accounting Promotions Customer Experience Marketing 277