Retail TouchPoints

FEBRUARY 22, 2023

The shopping mall’s identity crisis has been an oft-discussed topic in the retail industry. Even beforethe pandemic, the narrative focused on how malls were navigating the rise in online shopping and the associated fall in foot traffic. During the pandemic, focus shifted to ways shopping malls were attempting to make shopping faster, easier and safer for consumers with curbside services offerings and other omnichannel capabilities.

Consumer 302

Consumer Department Stores Shopping Clienteling 302

Retail Dive

FEBRUARY 22, 2023

The retailer will add more than six new sortation facilities as it builds out its stores-as-hubs strategy.

Planning 122

Planning 122

Wiser

FEBRUARY 21, 2023

The prices you set can affect the number of sales you get, your profits, and even your brand perception. That’s why it’s so important to make the right pricing decisions for your business. Two popular choices when forming your pricing strategies are rebates and discounts. Both are incentives for shoppers to make purchases. But they aren’t the same thing.

Payment Services 158

Payment Services Returns Promotions Marketing 158

Inside Retail

FEBRUARY 21, 2023

Following its store launch in Sydney earlier this year, Hong Kong-based tech accessories brand Casetify is planning to expand across Australia, as part of a larger goal of reaching 100 stores globally by 2025. Casetify Studio, which is currently located in Sydney Arcade alongside Pitt Street Mall, sells a range of products, including customisable phone cases, AirPod cases, phone straps, water bottles and lifestyle accessories.

Planning 246

Planning Accessories Location Consumer 246

Advertisement

In the B2B space, digital expectations are higher than ever. Consumer platforms have made online experiences incredibly user-friendly and efficient, adding pressure for businesses to follow suit to meet the expectations of the modern B2B buyer. Take inspiration from B2C commerce strategies and adapt them for B2B digital interactions. Learn to create engaging and well-crafted consumer shopping experiences with insights and tools from Orium’s report, A Blueprint to B2B Commerce.

Shopping

Tokinomo

FEBRUARY 22, 2023

One of the most important goals for any grocer is to increase sales. In this article, we’ve asked 4 world-renowned retail experts a simple, yet challenging question: How to increase sales in grocery stores?

Grocer 207

Grocer Promotions Retail Trends 207

Retail TouchPoints

FEBRUARY 24, 2023

Ikea ’s marine-focused Blåvingad toy line is the inspiration behind a new interactive AR experience — Lilla Äventyret (The Little Adventure) — that launched in 21 Ikea stores across Sweden on Feb. 13, 2023. Designed to make children’s time in the store more enjoyable and get more people to care about keeping our oceans clean, the game was developed in partnership with Meta and Stockholm-based immersive tech company Warpin Reality using Meta’s Spark AR technology.

Customer Experience 280

Customer Experience Marketing Management Shopping 280

Inside Retail

FEBRUARY 20, 2023

Leah Weckert has been appointed as Coles’ new MD and CEO, effective May 1. Outgoing CEO Steven Cain has announced his retirement and will remain with the company for an interim period to facilitate an easy transition of executive responsibilities. “I would like to thank the Coles board, team and our many partners for their support, insights and resilience – particularly during Covid, bushfires and floods.

Supermarket 279

Supermarket Management 279

Tokinomo

FEBRUARY 20, 2023

Campaign Corner Try it for yourself. Actor-turned-surgeon, Steve Martin, puts on quite a show during Super Bowl LVII in an ad for Pepsi Zero Sugar , pretending to perform a nose job on a dog. But he assures viewers that it's all just acting, and his job is to make the performance seem believable. Whether he's showing frustration while waiting in line or pretending to enjoy a bland dinner, everything he does is part of a big act.

Advertising 231

Advertising Marketing 231

Retail TouchPoints

FEBRUARY 22, 2023

Walmart CEO Doug McMillon wants the retailer to do its part in fighting inflation by keeping prices on its private label products down, according to CNBC. McMillon told Jim Cramer, host of the business channel’s Mad Money , that the company is “not participating in a recession if there is one.” Additionally, McMillon would like Walmart’s brand partners and suppliers to “step forward” and lower prices on their own, but whether they do or don’t he wants “to play a role in helping get prices down.

Marketing 276

Marketing ATS Consumer 276

Retail Wire

FEBRUARY 22, 2023

Amazon.com has acquired One Medical primary care clinics in more than 20 U.S. markets after the Federal Trade Commission said it would not challenge the deal. Amazon said that it would discount One Medical’s annual membership to $144 from $199 for new customers, whether or not they are Prime members.

Marketing 147

Marketing 147

Speaker: Shaunna Bruton and Kailey Holmes

Unlock the potential of customer data to create personalized retail experiences that resonate with your audience. This webinar will explore the critical role of customer data in modern retail, providing you with strategies to collect, analyze, and apply data to enhance personalization. Learn from leading retailers, like Harry Rosen, and experts on how to turn data into actionable insights that drive customer satisfaction and loyalty.

Shopping

Inside Retail

FEBRUARY 23, 2023

Identifying a niche in the market for bright, colourful and mismatched socks, founder Tanja Filipovska established Madmia with a silent partner in 2016, after noticing that her friends were losing socks in a pair, and were sometimes bored of wearing two of the same socks. Originally operating from her garage and kitchen table, the business has exploded in popularity, having expanded overseas and collaborated with brands including Nickelodeon, Mattel and MGA Entertainment.

Wholesale 246

Wholesale Fashion Marketing Management 246

Intelligence Node

FEBRUARY 22, 2023

2020 and 2021 saw a whirlwind of changes in retail spending habits amongst shoppers. In 2020, consumers took time to adapt to the changes brought about by the pandemic, slowing. The post How Consumers are Responding to Inflation in 2023 appeared first on Blog.

Consumer 104

Consumer 104

Retail TouchPoints

FEBRUARY 23, 2023

Aldi has entered a partnership with DoorDash to offer on-demand grocery delivery from nearly all 2,278Aldi locations across 38 states. Customers can shop for fresh produce, meat, seafood, dairy, bread, household essentials and even home goods through the ALDI Finds collection. Shoppers can place their orders through the DoorDash app or website. All participating Aldi stores will be available on DashPass, DoorDash’s membership program, which will offer subscribers free delivery on orders of $35 o

Shopping 269

Shopping Location Planning ATS 269

Retail Wire

FEBRUARY 24, 2023

Loblaw expects its profits to grow more quickly this year than sales as Canadian consumers continue to deal with rising costs. The company, which owns its namesake grocery business and Shoppers Drug Mart, reported a gross margin of 30.6 percent in the latest quarter, down from 30.9 percent a year ago and up from 29.78 in January 2020.

Consumer 130

Consumer 130

Advertisement

Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.

ATS

Inside Retail

FEBRUARY 23, 2023

Last December, Levi’s unveiled its largest store in Southeast Asia with the opening of its flagship store in Singapore’s Ion Orchard shopping complex. Nuholt Huisamen, Levi’s managing director and senior vice president for APAC, said the store was a major milestone for the global denim label, which marks the 150th anniversary of its iconic 501 fit jeans and 170th anniversary of its brand this year.

Inventory Management 246

Inventory Management Apparel Management Consumer 246

Indigo 9 Digital

FEBRUARY 24, 2023

By Tricia McKinnon Innovation comes in all forms and for Wendy’s it can put its Twitter strategy on a pedestal for others to emulate. Wendy’s has always prided itself on being different with its square patties and Frosties instead of milkshakes. Its Twitter strategy is also a point of differentiation. Wendy’s is internet famous for trolling its competitors, roasting enemies as well as friends and giving away food to deserving customers.

Accounting 124

Accounting Retail Trends Promotions Customer Experience 124

Retail TouchPoints

FEBRUARY 23, 2023

The AI revolution is here, and customers already expect to benefit from the convenience it promises to deliver. Widespread interest in and acceptance of AI in all of its forms — particularly among younger shoppers — means that it’s not a matter of when customers will accept the technology but how retailers should react to it. Even though 45% of consumers expressed a lack of understanding of how AI technology is being implemented, 75% believe there is potential for AI to have an impact on custome

Customer Experience 262

Customer Experience Consumer Shopping Marketing 262

Retail Wire

FEBRUARY 24, 2023

A federal judge, who previously ruled that Starbucks must refrain from firing U.S. workers over labor activity, said that he made a mistake and limited the directive to one store in Ann Arbor, MI, where the coffee giant was found to have acted illegally by the National Labor Relations Board.

130

130

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Inside Retail

FEBRUARY 23, 2023

The Good Guys has reached out to 1.85 million members of its Concierge loyalty program advising them of a data breach via a former third-party partner, Pegasus Group, now known as My Rewards. An unauthorised user gained access to the My Rewards database back in August 2021, accessing information about Concierge members such as the encrypted password and in some cases their date of birth.

Accounting 246

Accounting 246

Retail Times

FEBRUARY 20, 2023

Waitrose has welcomed an extra early asparagus season which is due to arrive in shops from 21st February, nine weeks earlier than normal. Traditionally, the British asparagus season is from St George’s Day (23rd April), so Waitrose customers will be able to enjoy British Asparagus for even longer this year.

Shopping 124

Shopping 124

Retail TouchPoints

FEBRUARY 24, 2023

Glossier will launch its products at 600 Sephora stores in the U.S. and Canada as well as online and on the Sephora app. The partnership was first announced in July 2022 as part of Glossier’s expansion into brick-and-mortar under CEO Kyle Leahy, who was appointed in May 2022. Glossier displays at Sephora stores will include Glossier’s iconic pink hue, standing out against Sephora’s black and white aesthetic, as well as the wavy tray tester system found at flagship Glossier stores.

ATS 261

ATS Shopping Location Planning 261

Retail Wire

FEBRUARY 24, 2023

The Food and Drug Administration said that almond, oat, rice and soy beverages can keep milk in their names, despite objections from the dairy industry. The FDA posited that most consumers know that beverages are made from plants. The agency also ruled that plant-based drinks should be clear about their nutritional differences with cow’s milk, including lower vitamin D or calcium levels.

Consumer 130

Consumer 130

Advertisement

Inside Retail

FEBRUARY 22, 2023

Discount retailer The Reject Shop says consumers are gravitating towards low-priced consumables due to inflation. During the company’s trading first half, sales grew 3.5 per cent to $439.7 million while comparable store sales were up 2.4 per cent compared to the previous period. Tax-paid profit grew 6.2 per cent to $16.3 million while EBIT reached $26.8 million, up 7.8 per cent.

Consumer 246

Consumer Shopping Location Management 246

A1 Retail

FEBRUARY 21, 2023

Toolstation raised over £750,000 for its designated charity partner, Macmillan Cancer Support, in 2022. Since launching the charity partnership in 2020, Toolstation has raised over £1,500,000 for Macmillan, to help fund vital physical, financial, and emotional support for the millions of people living with cancer across the UK. With the £750,000 donation, Macmillan could pay for 12 Macmillan Nurses for a whole year, helping people living with cancer and their families receive essential medical,

Checkout 119

Checkout Management Consumer ATS 119

Retail TouchPoints

FEBRUARY 23, 2023

Newmine aims to help retailers analyze sales and returns through its Chief Returns Officer platform in order to become better informed about customer actions. The AI- and natural language processing-powered software was designed to determine the root cause of returns upstream, from planning, design and marketing to customer delivery. Chief Returns Officer scrutinizes every sale and return, then delivers the actionable and beneficial remedies for the problem and measure improvements.

Returns 258

Returns Loss Prevention Planning Marketing 258

Retail Wire

FEBRUARY 24, 2023

Wayfair lost five million customers in 2022, bringing the number back to where it was before the pandemic hit in early 2020. The online furniture retailer has laid off about 10 percent of its global workforce to align costs with its top-line results. In a letter to investors, company co-founders Niraj Shah and Steve Conine said they want to “return to our roots as a thrifty organization.

Returns 130

Returns 130

Speaker: Jason Cottrell and Brian Walker

The era of all-in-one platforms is over. Now, retail success depends on integrating a blend of diverse technologies to thrive. As customers and stakeholders expect agility and innovation, how can you meet these expectations efficiently without stumbling into complexity? Explore a customer-centric approach to navigating digital transformation in retail.

Customer Experience

Inside Retail

FEBRUARY 21, 2023

Australian gelato chain Gelatissimo has opened five new stores – including in Thailand and Singapore – taking its international store network to 70. One store has opened in Sunny Laguna in Phuket, Thailand, another in Hawaii’s Royal Hawaiian Center at Waikiki and a third at Jewel Changi Airport in Singapore. In Australia, the company opened stores in Rhodes, NSW, and Highpoint, Victoria.

Location 246

Location Planning ATS 246

Retail Dive

FEBRUARY 23, 2023

Under a new CEO and amid a tussle with an activist investor, the retailer has hired outside advisers to find ways to expand margins and boost earnings.

121

121

Retail TouchPoints

FEBRUARY 21, 2023

BP Products North America , a subsidiary of BP plc, will purchase the TravelCenters of America chain of approximately 280 fuel, convenience and QSR sites for $1.3 billion. The petroleum retailer wants to complement its more than 8,000 off-highway locations to offer a seamless experience to transportation fleets. Additionally, the purchase, which is subject to regulatory and TravelCenters shareholder approval, will provide options for expanding and developing a range of fuel offerings.

Returns 258

Returns Location Planning Store Operations 258

Retail Wire

FEBRUARY 23, 2023

Adidas and Major League Soccer have agreed to a multiyear deal valued at $830 million. The athletic wear manufacturer will continue to supply the league with its apparel, footwear, training gear and official match ball.

Apparel 130

Apparel ATS 130

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

Shopping