Inside Retail
JUNE 27, 2023
Burger brand Grill’d has opened its first drive-thru location in Brisbane’s Mt Ommaney area, marking the brand’s 165th local location. Customers can get a Simon Says, Simply Grill’d, or Big Queenslander from their cars from today onwards. Grill’d says it plans to build a drive-thru network, offering Aussies quick convenience food on the go with healthy options.
Retail TouchPoints
JUNE 27, 2023
There’s a lot of talk about artificial intelligence these days, with countless posts about how it’s changing consumer expectations , influencing operations and transforming entire industries. But is there anything your retail business can do to profit from AI? When it comes to ecommerce, the answer is a resounding “yes.” And early adopters stand to benefit significantly.
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Retail Wire
JUNE 27, 2023
Shein has faced criticism for forced labor and poor working conditions at the Chinese factories that make the cheap goods it sells to American consumers. The company pushed back against that narrative by arranging for social media influencers to tour its facilities in Guangzhou, China. The influencers came away singing Shein’s praises.
Inside Retail
JUNE 27, 2023
After pushing Australian businesses to consider environmental and social issues for over a decade with no apparent results, consumers now find it difficult to believe brands’ claims that they’re going green, according to a recent report by strategy firm Possible. The report, which was based on a survey of more than 2000 people, found 85 per cent of Australians are sceptical of the social and environmental claims being made by companies, and 80 per cent have been dubious for the past ten years.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Retail TouchPoints
JUNE 27, 2023
Claire’s has named Claudia Lima-Guinehut as EVP and Chief Merchandising Officer, reporting to CEO Ryan Vero. She will lead the retailer’s global merchandising, sourcing and design strategy as well as the brand’s piercing business. Lima-Guinehut brings more than 20 years of omnichannel experience to the role. Her most recent job was as SVP of Global Merchandising and Strategic Partnerships at The Children’s Place , where she was responsible for creating and delivering product st
Inside Retail
JUNE 27, 2023
Therese Frangie has been named Mad Mex’s CEO as founder and former chief Clovis Young moves on to become MD. Frangie, the former COO of the business, will now look after the day-to-day operations of the company and focus on growing the brand into more stores. Of her appointment, Frangie said she will be “laser-focused” on delivering sustainable growth and expansion while not wavering from operational excellence.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Inside Retail
JUNE 27, 2023
Collins Foods, the ASX-listed operator of KFC and Taco Bell chains in Australia, and KFC in Europe – broke the US$1 billion sales threshold in its home market last year. For the year to April 30, revenue from continuing operations rose by 14.2 per cent to $1.35 billion with growth across all business units. KFC Australia’s revenue grew 10 per cent to $1.05 billion when compared to the prior corresponding period while same-store sale growth was up 5.8 per cent, driven by significant e-comme
Retail TouchPoints
JUNE 27, 2023
In its ongoing bid to appeal to small business owners, Amazon is making business accounts free for sole operators who already have a personal Prime membership. Amazon Business Prime Duo — the lowest tier of Amazon Business account, designed specifically as an add-on to normal Prime membership for customers that also run their own company — previously cost $69 a year but will now be free.
Retail Wire
JUNE 27, 2023
People throwing Fourth of July cookouts for family and friends can expect to spend a little less this year than they did in 2022, according to a survey from the American Farm Bureau Federation. The cost to feed a party of 10 will be $67.
Retail TouchPoints
JUNE 27, 2023
Spirit Halloween is planning to open 1,500 temporary locations this fall across the U.S. and Canada — the most ever in the company’s 40-year history — and has begun the process of hiring the thousands of employees it will need to run them. The 40,000 associate and store manager positions now available also represent Spirit Halloween’s largest seasonal workforce ever.
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
Inside Retail
JUNE 27, 2023
One of New Zealand’s oldest retailers, Southland department store chain H&J Smith, is to close its doors after 123 years. In a statement published on its website, H&J Smith confirmed the decision “to call time” on its department-store business, a decision that will result in the loss of 220 jobs. “Please understand when communicating with our team that they may not wish to discuss this with you,” the message read.
Retail TouchPoints
JUNE 27, 2023
Earlier this month, Walmart opened 70 HIV-focused Specialty Pharmacies of the Community (SPOC) in locations across the country and the retailer plans to bring the total to 80 locations in 10 states by the end of 2023. The first wave of openings were in Colorado, North Carolina, Texas, Virginia and Florida and were accompanied by free HIV testing events.
Inside Retail
JUNE 27, 2023
‘Be like water making its way through cracks. Do not be assertive, but adjust to the object, and you shall find a way around or through it. If nothing within you stays rigid, outward things will disclose themselves. Empty your mind, be formless. Shapeless, like water. If you put water into a cup, it becomes the cup. You put water into a bottle, it becomes the bottle.
Retail Wire
JUNE 27, 2023
Thirty-seven percent of consumers with student loans said they will need to reduce spending elsewhere to be able to repay their debt beginning in October when the pause of payments ends, according to a survey of 2,000 people by Morgan Stanley.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Inside Retail
JUNE 27, 2023
Marquee Retail Group, the parent company of Colette by Colette Hayman (CBCH) and The Daily Edited (TDE), is aiming to expand its market share through acquisitions and expansions. The company’s chairman, former Myer CEO Bernie Brookes, believes that the current macroeconomic challenges, such as rising inflation, interest rates, and the high cost of living, provide a strong setting for the group to acquire struggling businesses and add to its brand portfolio.
Retail Wire
JUNE 27, 2023
Walgreens has lowered its annual forecast after seeing demand for COVID-19 tests and vaccines fall off in recent months. “Our revised guidance takes an appropriately cautious forward view in light of consumer spending uncertainty,” said Walgreens Boots Alliance CEO Rosalind Brewer. Walgreens reported a 0.2 percent decline in the third quarter, below the 2.
Retail Gazette
JUNE 27, 2023
// Revolution execs Bob Holt, Elizabeth Lake and Derek Zissman were fired and rehired in chaotic AGM // The online beauty retailer’s largest shareholder Boohoo attempted a rebellion at yesterday’s meeting Revolution Beauty had a disorderly annual general meeting on Tuesday, as its largest shareholder Boohoo staged a rebellion, leading to the firing and re-hiring of chief executive Bob Holt, finance boss Elizabeth Lake, and chairman Derek Zissman.
Retail Wire
JUNE 27, 2023
Starbucks intends to provide “clearer” guidelines for visual displays in stores after baristas at unionized locations said the company banned some Pride-themed decorations this month. Sara Tilling, president of Starbucks North America, said in a memo that the chain’s guidelines “will continue to represent inclusivity and our brand.
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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
Retail Gazette
JUNE 27, 2023
// Boohoo Group asks suppliers for 10% discount on all outstanding orders for the second time in two months // The online retailer is in the process of cutting costs across the business following weaker sales Boohoo Group has asked for a 10% discount on orders from some of its suppliers, for the second time in two months , Drapers reports. In an email sent to some suppliers, Boohoo blamed “significant decreases in freight, cotton and polyester prices year on year” for rebasing its c
Retail Wire
JUNE 27, 2023
Taco John’s and Gregory’s Restaurant & Bar are fighting back against Taco Bell’s attempt to strip them of their “Taco Tuesdays” trademark. Taco Bell asserts that Taco Tuesdays is a common phrase and should no longer be trademarked.
Retail Gazette
JUNE 27, 2023
// Frasers lifts stake in AO World to 22.2% and Currys to 10.4% // It comes as the group looks to build its presence in the electricals industry Frasers has upped its stake in AO World and Currys as it continues its acquisition spree. The Mike Ashley owned group raised its holdings in the Bolton-based online electrical retailer for the third time this month to 22.2% from 21.3%.
Retail Wire
JUNE 27, 2023
Amazon.com has begun adding Proteus industrial robots that carry packages in plastic bins to trucks on loading docks. The robots can distinguish between humans and inanimate objects as they navigate Amazon’s cavernous warehouses. Amazon is introducing Proteus and other smart robots onto its fulfillment center floors to automate its processes.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Retail Gazette
JUNE 27, 2023
// Cult Beauty bans airbrushed photos from of all its products // The move is part of a new campaign from the retailer to promote healthier beauty standards Cult Beauty has banned retouched photos from its website as it looks to promote healthier attitudes towards beauty standards. The move is part of the retailer’s new campaign CAN’T (Re)TOUCH THIS to tackle the negative effects of airbrushed beauty on people’s mental health.
Retail Wire
JUNE 27, 2023
Starbucks violated federal law when it penalized a barista for responding to a subpoena ordering him to appear before a National Labor Relations Board hearing.
Dezeen
JUNE 27, 2023
Fashion brand Loewe has opened a store in Osaka that, for the first time, is specifically dedicated to the repair and preservation of its leather goods. The opening of Loewe ReCraft continues the "obsessive focus" that the brand has had on leather since 1846, when it initially launched as a leather-making collective. The store is set inside luxury department store Hankyu Umeda, and – thanks to the presence of an in-house artisan – is able to offer maintenance services ranging from re-painting a
Hyken
JUNE 27, 2023
Simplify the Customer Experience I love good barbeque. I live in St. Louis, which is famous for some of the best BBQs in the world! Really! We have a number of restaurants that have competed in worldwide competitions and come back with the first-place trophy. My friend Norman Beck loves BBQ, too. Living in Texas, he’s also exposed to some of the best BBQ in the world, although I’ll argue it’s second to St.
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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.
Retail Gazette
JUNE 27, 2023
Boots is to close 300 UK stores over the next 12 months as it looks to “consolidate” the business. The retailer, which is owned by US giant Walgreens, said it will “consolidate a number of stores in close proximity to each other”. Its store portfolio is set to reduce from 2,200 UK stores to 1,900 after the move. According to the BBC , there will be no redundancies and staff at the impacted stores will be offered work at nearby branches.
Retail Dive
JUNE 27, 2023
The Inform Act went into effect Tuesday. It holds online marketplaces accountable for transparency regarding third-party sellers.
Retail Gazette
JUNE 27, 2023
// Asics is set to scale back retail supply deals as it reassesses its customer relationships // The sporting retailer is following similar moves made by Nike and Adidas who have both looked to direct-to-consumer sales to boost profits Asics will be ending its supply agreements with hundreds of small UK retailers from next year, in a similar move to Nike and Adidas who have ditched smaller outlets in favor of big chains and selling direct online in recent months.
Cisco Retail
JUNE 27, 2023
A pandemic, geopolitical turmoil, and economic uncertainty in the past three years have challenged even the strongest organizations and put a premium on agility.
Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach
More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio
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