Fri.Jun 09, 2023

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Cooler Screens Sues Walgreens for Ending Smart Door Agreement

Retail TouchPoints

In-store digital media startup Cooler Screens is suing Walgreens , previously one of the highest-profile adopters of its technology, which integrates smart screens onto cooler doors to power in-store advertising. Cooler Screens is seeking $200 million for breach of contract and is seeking to prevent the retailer from removing the screen technology from its stores.

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UPS strike 2023 vote for drivers air-conditioned trucks as part of new labor deal

Retail Wire

UPS trucks do not have air conditioning and temperatures in the back of trucks can reach 140 degrees, according to the Teamsters. The union is calling on UPS to air-condition its fleet of trucks and to provide drivers with more water and ice.

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Visual Merchandising and Tech Converge for Experience Activation at #RICE23

Retail TouchPoints

Retail TouchPoints’ 2023 Store Design & Experience Survey found that store design teams are laser-focused on implementing more creative visual merchandising methods ( 90% ) and using technology more thoughtfully to support in-store engagement ( 63% ). To illustrate how these two objectives effectively converge, CS Hudson and Glass-Media will unveil an immersive activation on the show floor during the Retail Innovation Conference & Expo , taking place June 13-15 in Chicago.

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UPS drivers want air-conditioned trucks as part of new labor deal

Retail Wire

UPS trucks do not have air conditioning and temperatures in the back of trucks can reach 140 degrees, according to the Teamsters. The union is calling on UPS to air-condition its fleet of trucks and to provide drivers with more water and ice.

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Insider: Starbucks Opening San Francisco Ghost Kitchen to Expand Last Mile Options

Retail TouchPoints

Starbucks is reportedly partnering with CloudKitchens , a ghost kitchen led by Uber founder Travis Kalanick, to expand its last mile capabilities, according to Insider. CloudKitchens rents small kitchen bays that can be used as pickup-only facilities for delivery drivers. Starbucks is planning to utilize a CloudKitchens location in San Francisco starting August 22, 2023, according to city permits seen by Business Insider.

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Hasbro toy targets the preschool market to dominate sales

Retail Wire

Hasbro says the toy manufacturer is focused on leading in five categories: action figures, arts and crafts, games, outdoor and sports, preschool and toys. “Preschool is the only area where we’re not number one. We’re a fast-growing number four globally. In a lot of ways, our preschool business is just action figures for smaller hands.

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Dyson expands it’s physical retail offering

Retail Focus

The UK’s fourth Dyson Demo store opens at Bluewater Shopping Centre, Kent, making this the first store in the Greater London area. Since 2022, Dyson will have opened three new Demo Stores in the UK. Bluewater has been home to Dyson technology for seven years, previously being home to a successful Demo Zone which the new immersive store has replaced.

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VF Opens its Largest Distribution Center in Southern California

Retail TouchPoints

VF Corp. has launched operations at the largest of its 46 global distribution centers, a new 1.2 million-square-foot facility in Ontario, Calif. The DC is capable of shipping 76 million units annually and will employ approximately 550 people during peak periods. Initially, the DC will service the Vans and The North Face brands, with the capability to add more VF banners in the future.

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Hasbro targets the preschool market to grow sales

Retail Wire

Hasbro says the toy manufacturer is focused on leading in five categories: action figures, arts and crafts, games, outdoor and sports, preschool and toys. “Preschool is the only area where we’re not number one. We’re a fast-growing number four globally. In a lot of ways, our preschool business is just action figures for smaller hands.

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Ad Exec: What Really Went Wrong at Bed Bath & Beyond

Retail TouchPoints

When a retailer fails, it’s often tempting to blame the most recent set of executives and the actions they took, or didn’t take, that hastened the company’s demise. What went wrong? Why couldn’t they fix it? Of course, it’s never quite as simple as identifying some short-sighted decisions made when the Titanic had already hit the iceberg. In many instances, declines occur because consumer shopping patterns shift over time.

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Businesses charge as much as customers will pay

Retail Wire

More than 82 percent of American businesses say that customer demand for their products is the primary factor in the prices they charge for goods and services, according to a New York Federal Reserve Bank survey of 700 businesses in Atlanta, Cleveland and New York.

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Innovation Labs Showcase Tech That’s Ready for Tomorrow’s Challenges

Retail TouchPoints

By necessity, retailers are most concerned with the present day: they have to make sales and engage customers in the moment, no matter what channel they’re operating in. But retail executives also need to prepare for the future (no mean feat in an era of rapid and unexpected change). The 22 participants in the 2023 Innovation Labs at the Retail Innovation Conference & Expo in Chicago will provide attendees with that crucial forward-looking view.

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Energy drink brands increase sales while reducing sugar and adding caffeine

Retail Wire

Low-calorie and sugar-free beverages are driving sales in the energy drink category. Caffeine levels in the drinks have also increased significantly as sales in the category grew to $19 billion from $12 billion over the past five years, according to Circana.

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Data-Driven Sustainability: How Supply Chain Efficiency and Clienteling Drive More Sustainable Operations and Customer Choices

Retail TouchPoints

Luxury retail brands are making sustainability a priority more than ever before. From choosing more eco-friendly materials to incorporating energy-saving technologies, these companies have seen the importance of creating better environmental practices and have acted accordingly. As luxury retail continues to move with the times, increasing sustainability is sure to become an even bigger part of their strategies for success going forward.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Amazon delivery delays and Target pick up trapped due to polluted air

Retail Wire

Amazon.com cut delivery routes and provided N-95 masks to drivers working as smoke from Canada’s wildfires covered the Northeast this week. Target switched Drive Up orders to in-store pickup to protect associates bringing purchases to cars.

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The best freebies on offer this summer

Retail Focus

Everybody loves a freebie. But be honest. You always look for the catch, don’t you? Well, sometimes there isn’t a catch and things really just free. Here are some of the best freebies on offer this summer: A free shop at M&S Not everyone who shops at M&S is going to get their shopping free. But anybody who scans their Sparks Card at the checkout is in with the chance of getting their goods gratis.

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Amazon and Target take steps to protect workers from polluted air

Retail Wire

Amazon.com cut delivery routes and provided N-95 masks to drivers working as smoke from Canada’s wildfires covered the Northeast this week. Target switched Drive Up orders to in-store pickup to protect associates bringing purchases to cars.

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How Gymshark uses digital technology to enhance user experience in flagship London store

Retail Focus

Modern shopping is a blend of digital and in-person experiences – from online stores and social media to in-person events and bricks-and-mortar high streets. Combining the two in one place for a multi- or omni-channel retail strategy could create an entirely new experience for consumers – and, with rapid developments in modern technology, it opens the door to a multitude of opportunities in the future.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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J. Crew Virtual Beach House Adds 40th Anniversary Inspiring Energy to Jcrew con

Retail Wire

J. Crew is celebrating its fortieth anniversary by opening a virtual beach house with the brand’s merchandise on the Obsess e-commerce platform.

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ICSC: 85% of Gen Z says social media impacts purchase decisions

Retail Dive

Though research suggests this generation is spending more, economic instability is taking its toll, the trade association found.

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Energy drink sales grow as brands cut sugar and add caffeine

Retail Wire

Low-calorie and sugar-free beverages are driving sales in the energy drink category. Caffeine levels in the drinks have also increased significantly as sales in the category grew to $19 billion from $12 billion over the past five years, according to Circana.

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Macy’s remains committed to tech investments after sluggish quarter

Retail Dive

The slowdown in sales comes as the company plans to invest $1 billion in 2023 and up to $3 billion over the next three years, primarily focused on digital and technology projects.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Teens get summer jobs

Retail Wire

Teenagers are expected to make up 18 percent of all people hired for summer jobs, with many employed in retail stores and restaurants. Wages for teens are up 11.5 percent from last year, according to data from the Atlanta Federal Bank.

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What Is ABC Analysis? Benefits and How To (2023)

Shopify

ABC analysis is a data analysis technique you can use to identify your best and worst performing inventory over a certain period of time. Read this guide to learn how to use ABC analysis to manage and optimize your inventory.

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J. Crew opens virtual beach house

Retail Wire

J. Crew is celebrating its fortieth anniversary by opening a virtual beach house with the brand’s merchandise on the Obsess e-commerce platform.

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Nike will return to DSW stores, website this fall

Retail Dive

The news comes just a week after Macy’s CEO Jeff Gennette announced the athletics brand would return to key locations in October.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Expert reveals tips to thrive in retail as privacy laws tighten

365 Retail

The world of retail has undergone a seismic shift in recent years, and the impact is being felt across the industry. For decades, the biggest advertising budget guaranteed the greatest reach, but those days are long gone. The rise of social media has given small indie brands a platform to compete and collaborate with influencers, leaving the big players struggling to keep up.

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Inventory Turnover Ratio: Calculation + How to Improve (2023)

Shopify

What is inventory turnover and how can you calculate it? Learn everything you need to know about inventory turnover ratios in this article.

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Announcing Cisco ISE 3.3

Cisco Retail

If you were at Cisco Live in Las Vegas earlier this week you surely saw that Cisco had a lot of new products to announce.

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DTC candle brand Otherland acquired by Curio

Retail Dive

The luxury candle company joins Curio Brands' portfolio, which includes fragrance lines Capri Blue and Thymes.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio