Mon.Jun 23, 2025

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Retail is Finally Conversational, but Most Brands Aren’t Ready

Retail TouchPoints

For years, ecommerce has been stuck in a transactional rut. Shoppers type in a keyword, scroll through product grids, maybe filter a few options, and if the stars align — convert. It’s a model built to manage massive product catalogs efficiently — and for a long time, that was enough. Or perhaps simply the most a shopper could hope for. But today’s shoppers expect more than efficiency; they want experiences that understand their context, preferences and intent in the moment.

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A new model: Think like a brand, act like a retailer, publish like a media house

Inside Retail

For retail brands to survive in the current climate, they need to position themselves in a way that customers want to engage with them, trust, and return – not just in person, but across platforms, formats and channels. The new retail model demands more than operational efficiency. It demands emotional relevance. Measurable creativity. Brand behaviour.

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The Evolution of Journeys Under New President Andy Gray

Retail TouchPoints

This article first appeared in our sister publication Shop Eat Surf Outdoor (SESO). Journeys , one of the largest footwear retailers in the country with over 1,000 stores in North America, has been one of the most important large wholesale accounts for footwear brands for decade. However, leaders of several large industry footwear brands have expressed frustrations with the retailer over the years because they believed Journeys wasn’t evolving, even though good people and good merchants worke

Apparel 162
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Decoding a Neologism: LUXENTAINMENT

Retail Focus

Ghalia Boustani- Ephemeral Retailing Specialist | Published Author | Podcast Host In the ever-evolving lexicon of retail and brand culture, LUXENTAINMENT emerges as a telling synthesis—a fusion of luxury and entertainment. It’s more than a clever portmanteau; it is a cultural signal, capturing a pivotal transformation in how luxury is imagined, staged, and consumed today.

Boutique 147
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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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C&S Wholesale Grocers Buys SpartanNash in $1.77 Billion Deal

Retail TouchPoints

Grocery industry wholesale supplier and retailer C&S Wholesale Grocers will purchase the nearly 200 -store SpartanNash chain for $1.77 billion , including assumed net SpartanNash debt. The deal, expected to close later in 2025, represents a purchase price of $26.90 per share of SpartanNash common stock, a 42% premium over the stock’s 30 -day volume-weighted average stock price as of June 20, 2025.

Grocer 147
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Collins Arcade set to transform Collins Street’s iconic retail heart

Inside Retail

In a bold move poised to reshape Melbourne’s CBD retail experience, the long-anticipated transformation of 260 Collins Street is entering its final stages. Reopening this coming spring as Collins Arcade, the project signals not just a facelift, but a retail revival with purpose – capping off the final piece of Collins Street’s retail ecosystem. With over 80 per cent of the precinct now leased, Collins Arcade is more than just a retail refresh, it’s a statement.

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Live shopping is on the rise. Here’s how Oz Hair & Beauty, Big W are tapping in

Inside Retail

As live shopping emerges as retail’s most interactive frontier, brands are racing to meet consumers in the moment on screens, in real time and ready to engage. This new wave of commerce fuses entertainment with instant buying power, reshaping how Australians discover and shop for products online. Globally, live shopping is already reshaping how brands sell.

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Effective Local Marketing Ideas for the Holidays to Boost Sales

Small Biz Trends

Key Takeaways Leverage Online Platforms: Optimize your Google My Business profile and utilize social media to enhance visibility and engagement during the holiday season. Host Local Events: Organize community-focused holiday events to attract customers and foster a sense of community connection. Create Targeted Promotions: Develop localized holiday promotions, such as discounts and bundled offers, to attract and retain customers.

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How TikTok’s demographic shift could reshape Australian retail spaces

Inside Retail

Australia’s TikTok landscape is undergoing a demographic transformation with implications extending far beyond social media into commercial property markets. With 8.5 million active users spending 1.5 hours daily on the platform (more time than any other social media app), the Australian market is positioned to follow the demographic maturation patterns already evident in the US, where TikTok’s user base has fundamentally shifted from teen-dominated to multi-generational.

Returns 130
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Amazon touts AI upgrades for forecasting, deliveries and robotics

Retail Dive

Skip to main content CONTINUE TO SITE ➞ Dont miss tomorrows retail industry news Let Retail Dives free newsletter keep you informed, straight from your inbox. Daily Dive M-F DTC Weekly Every Tuesday Marketing Weekly Every Wednesday Tech Weekly Every Thursday Operations Weekly Every Monday By signing up to receive our newsletter, you agree to our Terms of Use and Privacy Policy.

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AI In The Aisles: The Executives Guide To Better In-Store Experiences

Speaker: Steve Worthy, MBA

The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.

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Four key pricing strategies to optimise trade plans

Inside Retail

Price responsiveness (elasticity) forms the foundation of understanding and improving your trade strategy. The more elastic a product is, the more it responds to price changes, which is critical to building your pricing strategies and deciding how best to allocate your trade spend. Use econometric modelling to determine both base (shelf price) and promotional elasticities, which together help identify the price management strategy that best suits each item in your portfolio.

Planning 130
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C&S Wholesale to Buy SpartanNash

VMS

C&S Wholesale Grocers LLC (Keene, N.H.) said it plans to acquire SpartanNash Co. (Grand Rapids, Mich.) for $26.90 per share of SpartanNash common stock in cash, which translates to $1.77 billion, including assumed net debt. The companies say the merger will enable them to more efficiently serve customers and communities across the United States and is expected to make groceries more affordable.

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Data: Women near half of retail boards but ethnic diversity drops, says BRC

Retail Gazette

Women now represent 47% of boardroom positions in UK retail, up from 32% five years ago, according to a new report from the British Retail Consortium (BRC) and the MBS Group. Representation of leaders from minority ethnic backgrounds fell to 8% this year, down from 12% in 2024. Meanwhile, progress remains slow for people with disabilities and those from lower socioeconomic backgrounds, with the “employee inclusion index” showing low feelings of belonging for these groups, as well as for individu

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Supreme Court Ruling Empowers Small Businesses to Fight Regulatory Overreach

Small Biz Trends

The recent ruling by the U.S. Supreme Court is a significant win for small businesses across the country, affirming their right to challenge government regulations they deem excessively harmful. In a decision handed down on June 20, 2025, the Court reversed a controversial ruling from the D.C. Circuit Court that had imposed stricter standing requirements for indirectly regulated entities when contesting federal actions.

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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Westfield Southland refresh brings more food and entertainment to Bayside area

Inside Retail

Victoria’s Westfield Southland has launched its revitalised dining and entertainment precinct, designed to reflect the coastal lifestyle of the Bayside area. It includes a new Timezone & Zone Bowling, Little Amigo’s Kids cafe, new restaurants including Kinn Thai Restaurant, Zeus Street Greek, Yo-Chi, and retailers including Toymate and Macpac. “We’re delighted to be sharing this news and all-new experiences with Westfield Southland customers, who we know have been watching on in

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Unlocking Success: Reasons to Use Instagram for Business Growth

Small Biz Trends

Key Takeaways High Engagement Rates: Instagram generates significantly higher engagement compared to other social platforms, making it a vital channel for connecting with your audience and driving interaction. Effective Targeted Advertising: Utilize Instagram’s advanced targeting features for precise audience marketing, ensuring your campaigns reach potential customers effectively.

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From salon to shelf: Kylie Elms on scaling a beauty brand for global growth

Inside Retail

Kylie Elms isn’t new to the beauty game. As the founder of BrowCo, a brow and lash bar with 11 locations nationwide, she’s spent more than a decade building a loyal following in salons across Australia. Now, with her latest venture One V Salon, Elms is bringing the same professional-grade experience into the at-home beauty market, offering products designed to deliver salon-worthy results from the home.

Consumer 130
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Walmart agrees to pay $10M to settle FTC wire-transfer allegations

Retail Dive

Skip to main content CONTINUE TO SITE ➞ Dont miss tomorrows retail industry news Let Retail Dives free newsletter keep you informed, straight from your inbox. Daily Dive M-F DTC Weekly Every Tuesday Marketing Weekly Every Wednesday Tech Weekly Every Thursday Operations Weekly Every Monday By signing up to receive our newsletter, you agree to our Terms of Use and Privacy Policy.

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Breaking The Commerce Bottleneck: Your SAP Exit Plan Starts Now

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Inspiring Kidpreneur Creates Sweet Treats and Changes the Baking Game

Small Biz Trends

Key Takeaways Empowering Young Entrepreneurs: Kidpreneurship fosters creativity and business skills in children, allowing them to pursue their passions while gaining valuable experiences in baking and entrepreneurship. Business Planning Essentials: Young bakers learn to create comprehensive business plans, addressing goals, market research, target audiences, and unique selling propositions to effectively position their sweet treats.

Finance 104
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Asos’ NYC pop-up is just the beginning of its US expansion strategy

Inside Retail

This month, British online fashion giant Asos marked its physical retail debut in the US with a pop-up shop in New York City’s fashion-savvy neighbourhood of Soho. The pop-up, dubbed “Summer, Styled by Asos”, was located at 120 Wooster Street and ran from June 13-22. Walking into the shop, customers encountered an environment that echoed Asos’ online shopping experience.

Fashion 130
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Rituals to open new store in Outlet Shopping at The O2

A1 Retail

Beauty and wellbeing brand Rituals is set to open a new store at Outlet Shopping at The O2 on 3rd July 2025. The exciting new 210 sqm store will introduce Rituals’ renowned collection of luxurious bath, body, and home products to one of London’s most iconic retail and entertainment destinations, inviting visitors to embrace everyday moments of self-care and mindfulness.

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How to Sell Amazon Products on Instagram Effectively and Easily

Small Biz Trends

Key Takeaways Harness Instagram’s Visual Appeal: Utilize high-quality images and engaging video content to capture attention and promote your Amazon products effectively. Optimize Your Profile: Create a business account, use a relevant profile picture, and craft a concise bio with your Amazon store link to enhance discoverability. Engage Your Audience: Foster relationships by responding to comments, sharing user-generated content, and creating interactive posts like polls and Q&As.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Perfect brands get ignored; flawed brands get felt

Inside Retail

Riddle me this: If your brand were a person, would you want them to be universally loved or unashamedly themselves? That was rhetorical. It’s the second one. And this is especially true when we think about the world of retail. I’d like to put forward an idea. It’s a bit radical. But bear with me. Stop trying to be perfect Embrace the parts of your brand that are a bit off.

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Aldi to recruit 1,000 new store staff before 2026 as expansion ramps up

Retail Gazette

Aldi is creating 1,000 new store roles across the UK as the discounter pushes ahead with its store opening programme for the rest of the year. The UK’s fourth-largest grocer, which already operates more than 1,050 stores and employs over 45,000 people, is hiring for positions ranging from store assistants and cleaners to store apprentices and management roles.

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Hanley Investment Group Arranges $25 Million Sale of 11 Single-Tenant Retail Properties

Shopping Center

Corona Del Mar, Calif. — Corona Del Mar-based Hanley Investment Group Real Estate Advisors has arranged the $25 million sale of 11 newly constructed single-tenant retail properties tenanted by Strickland… The post Hanley Investment Group Arranges $25 Million Sale of 11 Single-Tenant Retail Properties appeared first on Shopping Center Business.

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Why your retail displays need expert maintenance (and why CJ Retail Solutions can help)

CJ Retail Solutions

Retail displays are much more than just being pleasing to the eye and making your retail outlet look aesthetically pleasing. They help to attract customers and boost your sales. However without maintenance your retail displays can lose there functionality and not be as attractive to your potential customers. Here we will look at the factors involved in retail display maintenance and why your displays need expert maintenance from CJ Retail.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Enhancing Customer Communications Management for Better Engagement

Small Biz Trends

Key Takeaways Importance of CCM: Customer communications management (CCM) is essential for fostering strong relationships, improving brand loyalty, and enhancing customer satisfaction through consistent messaging. Key Components: Successful CCM includes personalization, an omni-channel approach, automation tools, data analytics, cloud-based solutions, and security measures to streamline communications.

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Okanui opens flagship store in Bondi 

Inside Retail

Australian lifestyle brand Okanui has opened its new flagship store in Bondi, marking a key milestone in the company’s expansion. Located at 178 Campbell Parade, Bondi Beach, the store is designed to reflect the brand’s coastal aesthetic. The store offers a modern, beach-inspired environment and showcases Okanui’s latest collections. “We’re thrilled to open our doors in Bondi; this location has always been close to our brand’s DNA,” said Wendy, director at Okanui.

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How ditching Pride now could hurt brands later

Retail Dive

Skip to main content CONTINUE TO SITE ➞ Dont miss tomorrows retail industry news Let Retail Dives free newsletter keep you informed, straight from your inbox. Daily Dive M-F DTC Weekly Every Tuesday Marketing Weekly Every Wednesday Tech Weekly Every Thursday Operations Weekly Every Monday By signing up to receive our newsletter, you agree to our Terms of Use and Privacy Policy.

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Updated advice on risk of glycerol in slush drinks to kids as temperatures soar

Talking Retail

During the hottest week of the year so far, the FSA Board called on industry to work with the regulator to help protect children from the effects of glycerol in slush ice drinks, based on an assessment showing a risk to children under the age… This story continues at Updated advice on risk of glycerol in slush drinks to kids as temperatures soar Or just read more coverage at Talking Retail

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.