Thu.Sep 14, 2023

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Meta Rolls Out New AI-Powered Ad Tools

Retail TouchPoints

Meta has introduced a slate of new advertising tools ahead of what the Facebook parent company is referring to as “the first AI-powered holiday season.” Meta advertisers now have access to tools providing new ways to optimize budgets for seasonal demand, the ability to target distinct audiences within the AI-powered Advantage+ shopping campaigns and expanded access to tools that help drive purchases directly on Facebook and Instagram.

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Why retail staff are facing mental health crisis, and what needs to change

Inside Retail

Given the numerous and complex challenges that retail staff have confronted in recent years – such as rampant underpayments , retail crime, customer aggression, the Covid-19 pandemic and wages not keeping up with the cost of living pressures – it might come as no surprise that burnout, turnover and absenteeism remain high. However, recent findings from a survey conducted by the Australian Retailers Association (ARA) are alarming.

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The Key to Keeping Customers Engaged and Combating the Paradox of Choice — Personalization

Retail TouchPoints

Shopping online can feel completely overwhelming for consumers when options feel infinite. The paradox of choice can even deter sales, which is why e-tailers need to be strategic when expanding their inventory and building their shopping experience. Choice paralysis can occur when consumers are presented with too many options that are difficult to compare, which can result in the shopper becoming overwhelmed and avoiding making a choice altogether.

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Target Strikes Deal With Jeweler Kendra Scott as It Gets Ready for Holiday Season

Retail Wire

Target has announced a long-term strategic partnership with jewelry designer Kendra Scott, introducing exclusive collections of earrings, bracelets, and more in preparation for the holiday season. The colorful jewelry, with most items priced below $40, will be available online and in around 150 Target stores starting on October 22. This move is part of Target’s.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Want to Cut the Cost of Fast Fulfillment? It All Starts with Inventory Placement

Retail TouchPoints

Until someone invents a Star Trek -style replicator (“Tea. Earl Grey. Hot.”) that delivers pretty much any item to a consumer with science fiction-style immediacy, retailers remain bound by 21 st -century delivery methods. The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees.

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FDA Warns CVS, Others Against Selling Unapproved Eye Products

Retail Wire

The U.S. Food and Drug Administration (FDA) has issued warnings to eight companies, including CVS Health Corp and Walgreens Boots Alliance, for producing or marketing unapproved eye products. These products, falsely claimed to treat conditions like conjunctivitis, cataracts, and glaucoma, pose heightened risks as they can bypass natural bodily defenses.

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New ways of earning more consumer trust through advertising

Retail Focus

Retailers and brands need to evolve their channel-mix for consumer engagement in an age where trust is harder to earn and keep, says Bernd Bude, CEO of ADvendio. Loyalty is made up of several attributes, but chief among them is trust. And earning that trust is a lot harder than it used to be due to two main reasons. The first is that people are less trusting than they used to be, particularly in governments, institutions and the media, particularly since the pandemic when the public was at its

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Pinterest Debuts New Ad Formats and ‘Collages’ Feature for Users

Retail TouchPoints

Pinterest unveiled a suite of new features for its users as well as new advertising formats at its Pinterest Presents event Sept. 13, all designed to make the platform even more interactive, personalized and, most important, shoppable. “We are innovating faster than ever before with a robust slate of relevant, personalized products to reach consumers with intent, and we’re building with the goal to be the industry’s best full-funnel solution ,” said Bill Watkins, Chief Revenue Officer at P

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Joann undergoes restructuring, layoffs

Retail Dive

The craft retailer, which is still operating without a permanent CEO, said it’s “exploring every opportunity” to drive growth and operate more efficiently.

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Aspire Debuts Dashboard to Improve Influencer Campaign Analysis

Retail TouchPoints

Aspire has introduced its Impact Dashboard, designed to provide brands with a quick, digestible snapshot of campaign performance. Historically, marketers have had to dig through analytics and sales tracking to evaluate influencer campaign results, making it difficult to accurately measure ROI and understand the full-funnel impact of these programs. Via the dashboard, brands can: Access basic notifications such as a disconnected Instagram account; View social metrics like reach, impressions and e

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Inditex sees higher sales, profit across all brands

Inside Retail

Inditex, the company behind Zara, saw its sales and profit jump in the first half of FY23 on the back of higher sales across all its brands in the online space and all geographical areas. The fast-fashion giant’s sales grew 13.5 per cent to A$27.8 billion during the six months to July 31, with earnings before interest, taxes, depreciation and amortisation (EBITDA) rising 15.7 per cent to $7.7 billion and net income swelling 40.1 per cent to $4.1 billion.

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Pacsun Taps External Partner to Streamline U.S. Fulfillment

Retail TouchPoints

Like many retailers, Pacsun is focusing on efficiency — and that means getting products to customers as quickly and easily as possible. The youth fashion and lifestyle brand is tapping Cart.com ’s logistics expertise and order and inventory management capabilities to support all its U.S. fulfillment operations. By handing operations off to Cart.com, Pacsun will be able to tap into the company’s “scale, proprietary technologies and operational expertise” to “enhance our efficiency and incre

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New premium outlet centre M?nawa Bay looks skywards for renewable energy

Inside Retail

Auckland Airport’s modern retail outlet centre, Mānawa Bay, which is currently under construction, is set to have the largest rooftop solar system in New Zealand, on top of the 35,000sqm building. At 2.3-megawatts, the solar array is expected to generate the equivalent of 80 per cent of the 100-store centre’s power usage when it opens in the second half of 2024.

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Nordstrom shuffles leadership, again

Retail Dive

Among a flurry of appointments, the retailer announced a new chief merchant, Rack president and president of Nordstrom stores.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Two new Polo Ralph Lauren stores planned for Australia

Inside Retail

Ralph Lauren is expanding its footprint in Australia with the addition of two new Polo Ralph Lauren stores. Both stores, which will debut next month in Victoria’s Highpoint Shopping Centre and Queensland’s Westfield Chermside Mall, will feature the latest items from the Polo Ralph Lauren Spring Summer 2023 collections as well as different capsule collection pieces for both men and women.

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Lidl swings to £76m annual loss despite sales soaring

Retail Gazette

Lidl’s UK business swung to a £75.9m loss in the last year despite sales soaring. The loss came against a £41.1m profit the year before. On an EBIT level, profits plunged from £79m to £28.5m in the year to 28 February. Over the year, sales rose nearly 19% to £9.3bn at the discount grocer as its market share rise from 6.1% to 7.1%, marking its fastest growth in the past five years.

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From tech to travel: How Maison de Sabré has chartered a new course

Inside Retail

Australian luxury house Maison de Sabré has made significant strides since its launch in 2017. Originally, the business, founded by Omar Sabré, was focused almost exclusively on making quality leather tech accessories. But times have changed, and this week Maison de Sabré has launched a luxury travel range, charting a new course for the future of the business.

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Investors call for Nike to pay $2.2M in owed wages to supply chain workers

Retail Dive

Nike denied the allegations and said it is "deeply committed to ethical and responsible manufacturing.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

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Global luxury brands find safer passage into India’s premium retail market

Inside Retail

In the midst of India’s festive season, an influx of luxury is on the horizon. Swiss purveyor of luxury chocolates, Laderach; renowned French retailer, Galeries Lafayette; the Spanish fashion powerhouse, Balenciaga; the Swiss emporium for multi-brand watches and jewellery, TimeVallee; and the Dutch haircare salon brand, Keune, are amongst the esteemed names set to establish their presence in India in the months ahead.

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Holiday sales predicted to rise by 3.5%: Deloitte

Retail Dive

That’s slower than last year, as the research firm expects inflation’s impact to moderate and shoppers to have fewer pandemic-era savings.

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What other retailers can learn from The Iconic’s approach to warehouse tech

Inside Retail

When the economy has periods of slowdown and uncertainty, it’s natural for retailers to tighten their belts and cut costs. When volumes are down, it might have seemed counterintuitive to bolster supply chain operations in the past, but business attitudes are shifting to where leaders view a strong supply chain as necessary for short-term survival as well as long-term growth.

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Walmart CEO talks consumer spending, inflation predictions

Retail Dive

Inflation is on course to continue declining, but food prices are unlikely to return to their levels from two years ago, Doug McMillon said at an investor conference Tuesday.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Seeing the world through coffee: How % Arabica founder built a global brand

Inside Retail

It took an earthquake, a disenchanted expatriate and a healthy injection of Japanese philosophy and culture to build the story of % Arabica – now one of the world’s fastest-growing high-end coffee chains. Despite its distinctively Japanese style, design and attitude – and its rapidly-growing worldwide following – % Arabica seems a little less known in the country whose culture inspired its global growth.

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How grocers can overcome operational hurdles of kiosks

Retail Customer Experience

Self-service kiosks are taking the grocery industry by storm, but that’s only when stores prepare their teams and budget.

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Retail Media Awards: Celebrating excellence and innovation in retail media

Inside Retail

Retail media, an arena marked by its innovation, rapid evolution, and undeniable economic significance in the marketing landscape, is now being celebrated like never before. Unmade is excited to announce the launch of the REmade Retail Media Awards and conference program, set to become a cornerstone in championing the brightest and best in Australia’s retail media sector.

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Nespresso Launches Its First Paper-Based Compostable Capsules

Retail Wire

Nespresso has launched its first range of home-compostable coffee pods, a milestone in the brand’s sustainability efforts. After three years of research, the company released these paper-based pods in France and Switzerland, with plans to gather customer feedback before wider distribution. This move comes in response to increased competition in the coffee pod segment and.

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Create SEO-Friendly Content to Boost Traffic & Engagement

Creating SEO-friendly content is key to improving your website’s visibility and attracting more visitors. This guide walks you through best practices for writing optimized content, including keyword placement, proper formatting, and engaging writing techniques. Whether you’re crafting blog posts, landing pages, or product descriptions, these proven SEO strategies will help your content rank higher and keep readers engaged.

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Amazon boosts pay, education and child care benefits for delivery drivers

Retail Dive

The investment in drivers comes at the same time as other logistics companies are upping wages through contract negotiations, and drivers, including at Amazon, are looking to unionize.

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Nike to open second UK ‘Rise’ concept store in Birmingham

Retail Gazette

Nike is set to open its second UK ‘Nike Rise’ concept store Birmingham’s Bullring & Grand Central shopping centre. The new opening later this year follows the sporting giant’s Rise concept’s success across Asia, the US and a debut UK store in London which opened last summer. Covering 13,000 sq ft, the shop will feature several data-driven elements that are specifically tailored to be unique to its location.

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Ten competitive strategies for retail success

I Vend

iVend works with a host of different retailers around the world, of all types and sizes, which gives us a unique insight into what successful businesses are doing to set themselves apart. We have used that knowledge to pinpoint ten key competitive strategies for success in retail. I wrote about the first five of these in ‘Ten competitive strategies of successful retailers – Part 1’.

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M&S bolsters home offering with Swoon collaboration

Retail Gazette

M&S has bolstered its home offering by joining forces with furniture brand Swoon to release two exclusive collections. The ranges, which feature sofas, coffee tables and sideboards, will be available in-store and online from 21 September. The first collection, Odette, consists of “playful shapes and decadent detail, fusing classic elegance with vibrant contemporary design” Subscribe to Retail Gazette for free Sign up here to g et the latest news straight into your inbox each mo

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.