Thu.Sep 14, 2023

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Why retail staff are facing mental health crisis, and what needs to change

Inside Retail

Given the numerous and complex challenges that retail staff have confronted in recent years – such as rampant underpayments , retail crime, customer aggression, the Covid-19 pandemic and wages not keeping up with the cost of living pressures – it might come as no surprise that burnout, turnover and absenteeism remain high. However, recent findings from a survey conducted by the Australian Retailers Association (ARA) are alarming.

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The Key to Keeping Customers Engaged and Combating the Paradox of Choice — Personalization

Retail TouchPoints

Shopping online can feel completely overwhelming for consumers when options feel infinite. The paradox of choice can even deter sales, which is why e-tailers need to be strategic when expanding their inventory and building their shopping experience. Choice paralysis can occur when consumers are presented with too many options that are difficult to compare, which can result in the shopper becoming overwhelmed and avoiding making a choice altogether.

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Target Strikes Deal With Jeweler Kendra Scott as It Gets Ready for Holiday Season

Retail Wire

Target has announced a long-term strategic partnership with jewelry designer Kendra Scott, introducing exclusive collections of earrings, bracelets, and more in preparation for the holiday season. The colorful jewelry, with most items priced below $40, will be available online and in around 150 Target stores starting on October 22. This move is part of Target’s.

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Want to Cut the Cost of Fast Fulfillment? It All Starts with Inventory Placement

Retail TouchPoints

Until someone invents a Star Trek -style replicator (“Tea. Earl Grey. Hot.”) that delivers pretty much any item to a consumer with science fiction-style immediacy, retailers remain bound by 21 st -century delivery methods. The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees.

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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FDA Warns CVS, Others Against Selling Unapproved Eye Products

Retail Wire

The U.S. Food and Drug Administration (FDA) has issued warnings to eight companies, including CVS Health Corp and Walgreens Boots Alliance, for producing or marketing unapproved eye products. These products, falsely claimed to treat conditions like conjunctivitis, cataracts, and glaucoma, pose heightened risks as they can bypass natural bodily defenses.

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Geek Squad Home Health Program Cuts Remote Monitoring Tech Setup Time by 50%

Retail TouchPoints

A program pairing Best Buy ’s Geek Squad and health care company Geisinger has cut the time needed to set up remote monitoring for chronic conditions in half , from an average of 96 hours down to 48 hours. This and other positive results from Geisinger’s chronic care management platform have encouraged the companies to expand their partnership to additional patients in the Geisinger network, as well as work together to design a comprehensive package of technology and services for chronic care ma

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Aspire Debuts Dashboard to Improve Influencer Campaign Analysis

Retail TouchPoints

Aspire has introduced its Impact Dashboard, designed to provide brands with a quick, digestible snapshot of campaign performance. Historically, marketers have had to dig through analytics and sales tracking to evaluate influencer campaign results, making it difficult to accurately measure ROI and understand the full-funnel impact of these programs. Via the dashboard, brands can: Access basic notifications such as a disconnected Instagram account; View social metrics like reach, impressions and e

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Joann undergoes restructuring, layoffs

Retail Dive

The craft retailer, which is still operating without a permanent CEO, said it’s “exploring every opportunity” to drive growth and operate more efficiently.

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Pacsun Taps External Partner to Streamline U.S. Fulfillment

Retail TouchPoints

Like many retailers, Pacsun is focusing on efficiency — and that means getting products to customers as quickly and easily as possible. The youth fashion and lifestyle brand is tapping Cart.com ’s logistics expertise and order and inventory management capabilities to support all its U.S. fulfillment operations. By handing operations off to Cart.com, Pacsun will be able to tap into the company’s “scale, proprietary technologies and operational expertise” to “enhance our efficiency and incre

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Inditex sees higher sales, profit across all brands

Inside Retail

Inditex, the company behind Zara, saw its sales and profit jump in the first half of FY23 on the back of higher sales across all its brands in the online space and all geographical areas. The fast-fashion giant’s sales grew 13.5 per cent to A$27.8 billion during the six months to July 31, with earnings before interest, taxes, depreciation and amortisation (EBITDA) rising 15.7 per cent to $7.7 billion and net income swelling 40.1 per cent to $4.1 billion.

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Future-Proofing Enterprise Commerce: Why Extensibility Wins with Shopify

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.

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Nordstrom shuffles leadership, again

Retail Dive

Among a flurry of appointments, the retailer announced a new chief merchant, Rack president and president of Nordstrom stores.

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New premium outlet centre M?nawa Bay looks skywards for renewable energy

Inside Retail

Auckland Airport’s modern retail outlet centre, Mānawa Bay, which is currently under construction, is set to have the largest rooftop solar system in New Zealand, on top of the 35,000sqm building. At 2.3-megawatts, the solar array is expected to generate the equivalent of 80 per cent of the 100-store centre’s power usage when it opens in the second half of 2024.

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Lidl swings to £76m annual loss despite sales soaring

Retail Gazette

Lidl’s UK business swung to a £75.9m loss in the last year despite sales soaring. The loss came against a £41.1m profit the year before. On an EBIT level, profits plunged from £79m to £28.5m in the year to 28 February. Over the year, sales rose nearly 19% to £9.3bn at the discount grocer as its market share rise from 6.1% to 7.1%, marking its fastest growth in the past five years.

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Two new Polo Ralph Lauren stores planned for Australia

Inside Retail

Ralph Lauren is expanding its footprint in Australia with the addition of two new Polo Ralph Lauren stores. Both stores, which will debut next month in Victoria’s Highpoint Shopping Centre and Queensland’s Westfield Chermside Mall, will feature the latest items from the Polo Ralph Lauren Spring Summer 2023 collections as well as different capsule collection pieces for both men and women.

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🚀Future-Proof Your Salesforce B2C Commerce: Modernization Strategies Inside!

Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.

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Investors call for Nike to pay $2.2M in owed wages to supply chain workers

Retail Dive

Nike denied the allegations and said it is "deeply committed to ethical and responsible manufacturing.

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From tech to travel: How Maison de Sabré has chartered a new course

Inside Retail

Australian luxury house Maison de Sabré has made significant strides since its launch in 2017. Originally, the business, founded by Omar Sabré, was focused almost exclusively on making quality leather tech accessories. But times have changed, and this week Maison de Sabré has launched a luxury travel range, charting a new course for the future of the business.

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Holiday sales predicted to rise by 3.5%: Deloitte

Retail Dive

That’s slower than last year, as the research firm expects inflation’s impact to moderate and shoppers to have fewer pandemic-era savings.

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Global luxury brands find safer passage into India’s premium retail market

Inside Retail

In the midst of India’s festive season, an influx of luxury is on the horizon. Swiss purveyor of luxury chocolates, Laderach; renowned French retailer, Galeries Lafayette; the Spanish fashion powerhouse, Balenciaga; the Swiss emporium for multi-brand watches and jewellery, TimeVallee; and the Dutch haircare salon brand, Keune, are amongst the esteemed names set to establish their presence in India in the months ahead.

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Protect Your Businesss Online Reputation with These Expert Tips

In today's digital world, your online reputation can make or break your business. Protecting it requires proactive strategies, from monitoring customer reviews and social media mentions to responding professionally and showcasing positive feedback. This guide will help you establish a strong online presence, address negative comments effectively, and leverage SEO to highlight your best qualities.

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Walmart CEO talks consumer spending, inflation predictions

Retail Dive

Inflation is on course to continue declining, but food prices are unlikely to return to their levels from two years ago, Doug McMillon said at an investor conference Tuesday.

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What other retailers can learn from The Iconic’s approach to warehouse tech

Inside Retail

When the economy has periods of slowdown and uncertainty, it’s natural for retailers to tighten their belts and cut costs. When volumes are down, it might have seemed counterintuitive to bolster supply chain operations in the past, but business attitudes are shifting to where leaders view a strong supply chain as necessary for short-term survival as well as long-term growth.

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How grocers can overcome operational hurdles of kiosks

Retail Customer Experience

Self-service kiosks are taking the grocery industry by storm, but that’s only when stores prepare their teams and budget.

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Retail Media Awards: Celebrating excellence and innovation in retail media

Inside Retail

Retail media, an arena marked by its innovation, rapid evolution, and undeniable economic significance in the marketing landscape, is now being celebrated like never before. Unmade is excited to announce the launch of the REmade Retail Media Awards and conference program, set to become a cornerstone in championing the brightest and best in Australia’s retail media sector.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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Nespresso Launches Its First Paper-Based Compostable Capsules

Retail Wire

Nespresso has launched its first range of home-compostable coffee pods, a milestone in the brand’s sustainability efforts. After three years of research, the company released these paper-based pods in France and Switzerland, with plans to gather customer feedback before wider distribution. This move comes in response to increased competition in the coffee pod segment and.

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Amazon boosts pay, education and child care benefits for delivery drivers

Retail Dive

The investment in drivers comes at the same time as other logistics companies are upping wages through contract negotiations, and drivers, including at Amazon, are looking to unionize.

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Nike to open second UK ‘Rise’ concept store in Birmingham

Retail Gazette

Nike is set to open its second UK ‘Nike Rise’ concept store Birmingham’s Bullring & Grand Central shopping centre. The new opening later this year follows the sporting giant’s Rise concept’s success across Asia, the US and a debut UK store in London which opened last summer. Covering 13,000 sq ft, the shop will feature several data-driven elements that are specifically tailored to be unique to its location.

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Does Globalization Need a Revamp?

LS Retail

©iStock/metamorworks Does globalization need a revamp? Find out via a video from Robin Niblett, Distinguished Fellow, Chatham House – published by World Economic Forum.

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5 Tips to Build a Strong Web Presence for Your Small Business

Creating a solid web presence is crucial for small business success in today's digital world. This blog covers five essential tips to help you build and strengthen your online presence. Learn how to create a professional website, optimize it for search engines, and leverage social media to engage with your audience. We'll also guide you on the importance of local listings and how to maintain a consistent brand across all platforms.

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M&S bolsters home offering with Swoon collaboration

Retail Gazette

M&S has bolstered its home offering by joining forces with furniture brand Swoon to release two exclusive collections. The ranges, which feature sofas, coffee tables and sideboards, will be available in-store and online from 21 September. The first collection, Odette, consists of “playful shapes and decadent detail, fusing classic elegance with vibrant contemporary design” Subscribe to Retail Gazette for free Sign up here to g et the latest news straight into your inbox each mo

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Ten competitive strategies for retail success

I Vend

iVend works with a host of different retailers around the world, of all types and sizes, which gives us a unique insight into what successful businesses are doing to set themselves apart. We have used that knowledge to pinpoint ten key competitive strategies for success in retail. I wrote about the first five of these in ‘Ten competitive strategies of successful retailers – Part 1’.

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In pictures: Argos unveils its ‘top toys’ set to dominate Christmas

Retail Gazette

Argos has unveiled its list of toys set to dominate Christmas lists this festive season, with “innovative” toys front and centre. The retail company revealed never-seen-before toys like Furby Purple Interactive Plush, as well as toys from iconic brands including the Nerf Elite Double Punch Blaster and LEGO Lamborghini Huracan Tecnica. Toys from popular TV shows came out on top, including Gabby’s Dollhouse Cruise Ship, while the Barbie film led to Argos’ exclusive Barbie Estat

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From Chaos to Control: Streamlining Bookkeeping and Tax Processes

Retail Smart Guys

For many business owners and entrepreneurs, bookkeeping and tax management can feel like a never-ending battle. The mountains of receipts, confusing spreadsheets, and the looming tax deadlines can create a sense of chaos. However, with the right strategies and tools, you can transform this chaos into control. In this blog, we’ll explore how to streamline your bookkeeping and tax processes, helping you regain control of your finances and reduce stress. 1.

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10 Ways to Leverage Buyer Signals and Drive Revenue

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.