Inside Retail

MARCH 19, 2024

Selling online in the US can be lucrative, as many Australian retailers and brands are discovering. But there is a fine line between success and failure. Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business.

Planning 290

Planning Shipping Returns Customer Retention 290

Retail Wire

MARCH 19, 2024

Supermarket retailer Kroger recently made a move to sell its specialty pharmacy business to CarelonRx, a subsidiary of Elevance Health. This decision comes amidst discussions of a $24.6 billion merger with Albertsons, a grocery store chain.

Supermarket 264

Supermarket 264

Inside Retail

MARCH 19, 2024

Godfreys will be closed down after its administrators failed to seal a favourable acquisition proposal for the collapsed vacuum retailer. PWC received 55 expressions of interest and six indicative offers during the sale process. However, some of the interested parties withdrew while the others did not provide a sufficient offer to secure the business in the long term.

Returns 290

Returns 290

Retail TouchPoints

MARCH 19, 2024

Ulta Beauty and Pact have expanded their Beauty Dropoff recycling initiative chainwide, providing drop-off bins for clean, empty packaging from any beauty brand or retailer at all 1,350+ stores. The companies initially piloted the program last year in 90 Ulta Beauty stores, according to Glossy. Customers need to ensure there’s no liquid left in the packages and that they are small enough (generally no bigger than a fist) for the Beauty Dropoff program; larger packages can often be placed in curb

ATS 268

ATS Store Operations Customer Experience Fulfillment 268

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Inside Retail

MARCH 19, 2024

American Apparel is relaunching in Australia and expanding into New Zealand, releasing its new season range online online. “We are thrilled to be increasing access to American Apparel for shoppers in Australia and New Zealand, who can now buy this iconic brand with just the click of a button,” said Chuck Ward, president of sales, marketing, and distribution at Gildan Activewear , the company that owns the American Apparel trademark. “We will also be bringing our newest collecti

Apparel 273

Apparel Wholesale Returns Marketing 273

Retail TouchPoints

MARCH 19, 2024

Last week, the U.S. House of Representatives approved a bill that would force TikTok owner ByteDance to sell its ownership of the app or face a ban in the U.S. Despite (or perhaps because of) this political pressure, TikTok is pushing forward on some big commerce ambitions — and the popular platform is putting success metrics at the center of its efforts.

Merchant Services 258

Merchant Services Advertising Shopping Promotions 258

Retail TouchPoints

MARCH 19, 2024

If Newton’s third law (“For every action there is an equal and opposite reaction”) holds true in marketing in 2024, we’re going to see some incredible creativity. Why? Well, 2023 wasn’t the year of storytelling or branding; it was the year of AI. ChatGPT, other GPT tools, Bard, AI-powered measurement tools and marketing automation all took higher billing and gobbled more headlines than clever or resonant marketing campaigns.

Marketing 250

Marketing Advertising ATS 250

Inside Retail

MARCH 19, 2024

Founded in Melbourne in 1948, men’s tailoring business Peter Jackson has entered a new phase of growth with three new stores opened so far this year and six more confirmed to open by the end of 2024, as well as a digital relaunch that is already underway. Under the leadership of the brand’s marketing director Nick Jackson, the third generation of the family to run the business, Peter Jackson has rolled out a new e-commerce platform, which supports a seamless omnichannel experience for customers

Customer Experience 243

Customer Experience Boutique Marketing Shipping 243

Retail Wire

MARCH 19, 2024

MrBeast, the popular American YouTuber, has struck a deal with Amazon MGM studios worth possibly $100 million for his first streaming series.

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Retail TouchPoints

MARCH 19, 2024

Since implementing a product information management (PIM) solution from Akeneo in January, Zenni Optical has reduced data inconsistency issues across teams by approximately 60% and cut the time needed to manage product data by over 70%. The online eyewear retailer, which sells in both B2B and B2C channels and is working with brick-and-mortar retailer U.S.Vision , has categorized approximately 3,000 SKUs since adopting the PIM solution, with more in the pipeline.

Management 240

Management ATS 240

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail Wire

MARCH 19, 2024

Solo Brands has secured a notable position on Fast Company's list of the World's Most Innovative Companies of 2024, ranking at No. 2 in the Consumer Goods category.

Consumer 203

Consumer ATS 203

Retail TouchPoints

MARCH 19, 2024

Kohl’s has increased its assortment of home décor items by 40% , adding new categories and elevating its mainstay bedding and bath products with more modern aesthetics and frequent pattern and color injections. The retailer also is positioning itself as a seasonal décor destination, promising 60% newness in home and holiday décor seasonally as a strategy to boost customer retention.

Customer Retention 232

Customer Retention Consumer Marketing Visual Merchandising 232

Retail Focus

MARCH 19, 2024

Menswear brand Moss, previously known as Moss Bros, recently announced its return to the Scottish market, with the opening of a new store under its successful rebranding. The 2,372 sq foot Scottish flagship is the latest addition to the brand’s retail expansion and showcases a new store concept that combines modern design with timeless elegance. It’s new location is in the capital’s St James Quarter , which opened in 2021 and is now a landmark destination offering the largest retail and leisure

Location 147

Location Returns Shopping Marketing 147

Retail TouchPoints

MARCH 19, 2024

TRP , a cannabis retail, cultivation and distribution platform, has opened the doors to Cookies Chicago , the inaugural Windy City dispensary from the popular cannabis company Cookies. The West Loop location on N. Clinton Ave. offers a large selection of top-shelf Cookies products and a fresh menu for the Illinois market, featuring cultivars, vape cartridges, edibles and concentrates.

Customer Experience 211

Customer Experience Location Marketing Store Operations 211

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

MARCH 19, 2024

No Ordinary Designer Label, trading as Ted Baker, has filed a notice of intention to appoint Teneo Financial Advisory as administrator. The notice came after NODL parent Authentic Brands Group terminated its agreement with AARC due to the latter’s failures to meet its financial obligations. “Despite our tireless efforts, the damage done during a period under AARC in which NODL built up a significant level of arrears was too much to overcome,” Authentic Brands Group chief strate

Accessories 130

Accessories Fashion 130

Retail Wire

MARCH 19, 2024

Hertz, the car rental car company, is in the midst of significant upheaval. Having already announced plans to sell off a substantial portion of its electric vehicle (EV) fleet, troubles are continuing to escalate.

Planning 130

Planning 130

Inside Retail

MARCH 19, 2024

“As long as the product speaks to the customer, and there’s a story behind it, then they’re into it,” said Douglas Low, CEO of clothing and accessories retailer Incu. He makes the comparison of a high-end bakery, selling expensive bread, and then an inexpensive shop selling Vietnamese pork rolls. Incu’s customers would go to both because the stories behind those shops resonate with the buyer.

Accessories 130

Accessories Shopping Returns Management 130

Retail Wire

MARCH 19, 2024

Unilever has revealed plans to split off its ice cream unit, which includes Ben & Jerry’s and Magnum. This move is part of a wider restructuring effort that will affect 7,500 jobs.

Planning 130

Planning 130

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

MARCH 19, 2024

Shopback’s decision to terminate its buy now pay later (BNPL) service in Malaysia and Singapore has sparked discussions and raised pertinent questions about the future of digital payment solutions in the region. Another BNPL player, Pace, also exited the game in Singapore after a voluntary wind-down of its business last August. According to a statutory declaration, Pace was unable to continue business operations “by reason of its liabilities”.

Merchant Services 130

Merchant Services Payment Services Finance Apparel 130

Retail Wire

MARCH 19, 2024

BMW Motorrad, a renowned motorcycle manufacturer, has recently announced a recall for specific 2024 models in the United States.

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130

Retail Gazette

MARCH 19, 2024

Ted Baker’s owner has filed a notice to appoint administrators, putting hundreds of jobs at risk. According to Sky News, No Ordinary Designer Label – which is owned by Authentic Brands Group (ABG) – has filed a notice to appoint Teneo Financial Advisory to lead an insolvency process of its UK operations. The move, which is expected to lead to store closures and job losses, comes around 18 months after ABG bought the fashion chain for £211m.

Fashion 125

Fashion ATS 125

Retail Wire

MARCH 19, 2024

Tesla CEO Elon Musk defended using Ketamine in a new interview with Don Lemon. He believes it's good for business.

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Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Dive

MARCH 19, 2024

Tony Spring, who took the helm just last month, remains confident that the department store still holds an important role in consumers’ lives.

Department Stores 126

Department Stores Consumer 126

Retail Wire

MARCH 19, 2024

The chain store finds itself recalling yet another product from its shelves.

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Retail Gazette

MARCH 19, 2024

Tesco has lost a High Court appeal against a ruling that it infringed Lidl’s trademark over the use of a yellow circle on a square blue background. It follows the High Court ruling in 2023 that Britain’s biggest retailer had taken “unfair advantage” of the German discount grocer’s distinctive reputation for low prices when it brought in the Clubcard Prices discount scheme.

Grocer 109

Grocer 109

Retail Wire

MARCH 19, 2024

Today marks the first day of spring, and there are two exciting giveaways to kick off the season.

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Gazette

MARCH 19, 2024

DFS has lowered its sales and profit guidance for the full year despite reporting a “resilient profit performance” through the first half. The sofa retailer warned that potential disruptions due to ongoing attacks in the Red Sea could hit future deliveries. “If the Red Sea issues continue through to our year end, potential delivery delays could result in up to £4m of profit being deferred into our following financial year,” it said.

Marketing 109

Marketing 109

Dezeen

MARCH 19, 2024

Bottega Veneta 's creative director Matthieu Blazy has designed the brand's Avenue Montaigne flagship store in Paris , which is dominated by walnut wood fittings and glass bricks , The 800-metre-square shop features industrial, square glass blocks integrated into the floors, ceilings and walls, creating a geometric grid which diffuses light throughout the store.

Fashion 100

Fashion Shopping Planning 100

Retail Gazette

MARCH 19, 2024

Boots has launched a Klarna payments option both online and via its app from today (19 March). The new partnership with the buy now pay later giant will ensure shoppers a “smooth payments experience”. Customers can choose to pay upfront, within 30 days, or split their purchase into three interest-free instalments, Retail Week reports. Subscribe to Retail Gazette for free Sign up here to g et the latest news straight into your inbox each morning Shoppers will also be able to track their Boo

Beauty and Health 106

Beauty and Health Management 106

Retail Wire

MARCH 19, 2024

A Buc-ee's has opened up in Colorado — the first of its kind in the state and the first location west of Texas.

Location 100

Location 100

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience