Retail TouchPoints

OCTOBER 3, 2023

By my recollection, the world of flexible fulfillment hit an inflection point about 15 years ago. It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. It was no longer enough to route orders to a handful of DCs and drop ship vendors. It was time to fold the store fleet into the fulfillment network, dramatically increasingly both the network’s revenue generation potential and the soph

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Inside Retail

OCTOBER 3, 2023

Brisbane-based Brooklyn Donuts is spearheading expansion into New South Wales with its first Sydney store. The outlet at Castle Towers in the Hills district is the first interstate store for the four-year-old business. It has nine stores in Queensland, eight of them franchised, with one franchisee owning two stores. This year Brooklyn Donuts will open in Miranda, Sydney, and in Canberra, with a Liverpool store scheduled for early 2024.

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Retail TouchPoints

OCTOBER 3, 2023

Macy’s Inc. is betting big on going small, with plans to open up to 30 new small-format locations across the country in 2024. The planned expansion is in addition to the nearly 15 small-format stores that the retailer already operates. Macy’s had announced plans in August 2023 to open four small-format stores in the late summer and fall, and the third Bloomie’s small-format store will open in Seattle in November 2023.

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Planning Marketing Location Shopping 256

Inside Retail

OCTOBER 3, 2023

Both the National Retail Association (NRA) and the Australian Retailers Association (ARA) welcomed the Reserve Bank of Australia’s (RBA) decision to leave the cash rate target unchanged at 4.1 per cent. This is the fourth consecutive time the RBA paused raising the benchmark interest rate since June this year. “Pausing interest rates this month will allow consumers to spend more freely during the November/December sales period and allow retailers to better assess their employment needs for

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Returns Consumer ATS 278

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

OCTOBER 3, 2023

Discount Tire has purchased the retail tire and automotive maintenance operations of Dunn Tire , which provides parts and installations for brakes, lube and oil services, front-end repairs and state vehicle inspections at 25 locations in western and central New York and Pennsylvania. Financial details of the transaction, which closed Sept. 30, 2023, were not disclosed.

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Location Wholesale Accessories Accounting 224

Inside Retail

OCTOBER 3, 2023

In the leadup to its 40th anniversary, Australian mattress and bedding retailer Forty Winks has rolled out a major rebrand in an effort to build meaningful relationships with the next generation of customers. While improving customers’ sleep has always been at the heart of Forty Winks’ mission, the retailer wasn’t necessarily communicating that to customers.

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Advertising Consumer Marketing Returns 246

Tokinomo

OCTOBER 3, 2023

Shrinkflation is a real problem and consumers are getting worried. Actually, recent studies show that 64% of customers are concerned about this “trend”. In this article, we are going to focus on shrinkflation. You will discover what it is, its impact, and how retailers should be fighting against it.

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Consumer Customer Experience Retail Trends 203

Retail Focus

OCTOBER 3, 2023

Dr. Martens plc is pleased to announce the opening of its 100 th EMEA (Europe, Middle East and Africa region) store on London’s iconic Oxford Street. The new location, at 184 – 190 Oxford St, will open on 10 th November 2023. The 100 th store is testament to Dr. Martens’ strong and increasing physical, owned retail (‘DTC’, or ‘Direct to Consumer’) presence in EMEA, with the newest addition in line with the Company’s strategy to continue inspiring and engaging customers in-store with the range of

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Location Consumer Shopping ATS 147

Retail TouchPoints

OCTOBER 3, 2023

Alcohol ecommerce solution DRINKS has sold the Wine Insiders brand, which it acquired in 2014, to the new brand management firm Full Glass Wine Co. Financial details of the transaction were not disclosed. Full Glass was founded earlier this year by alcohol industry veteran Louis Amoroso and entrepreneur Neha Kumar. Amoroso previously served as President of DTC at DRINKS.

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Inside Retail

OCTOBER 3, 2023

In Singapore’s bustling landscape, suburban malls are undergoing a vibrant transformation, becoming more than just shopping destinations. Spearheading this change is Jaylyn Ong, the general manager of Straits Retail Property Management Services, who manages a portfolio of malls under Cuscaden Peak Investments, namely Paragon, The Clementi Mall, The Rail Mall, The Seletar Mall and The Woodleigh Mall.

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Grocer Shopping Supermarket Management 130

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Wiser

OCTOBER 3, 2023

Effectively monitoring and executing promotional strategies is critical to your bottom line. Understanding how your promotions perform in real time can provide a wealth of insights, allowing you to optimize your strategies and gain a competitive edge. This goes beyond simply tracking sales data; it’s about comprehending the entire promotional ecosystem, with factors including competitor activities, market trends, and customer behavior.

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Promotions Marketing Planning Returns 144

Inside Retail

OCTOBER 3, 2023

Just in time for Halloween, New South Wales-based party supply retailer The Party People is taking buying costumes to a whole new level by trialing an augmented reality mirror store this month, which allows customers to try on, and then buy, costumes in seconds. Augmented reality mirrors, or smart mirrors, save shoppers from taking clothes to the nearest changeroom to physically try the items on.

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Retail Wire

OCTOBER 3, 2023

Despite a recent 10% drop in McCormick’s stock value, Jim Cramer sees an attractive investment opportunity in the spice maker, citing its return to pre-Covid levels as a sign of potential value. While the company’s third-quarter results showed a 2% decline in volumes, Cramer believes the business is fundamentally strong, with an adjusted full-year earnings.

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Returns 113

Inside Retail

OCTOBER 3, 2023

Anna Carrabs, who stepped down as CEO of King Living last year, is now a co-founder of Ecovital Group, a startup that sells healthcare products and eco-friendly alternatives. Carrabs co-founded Ecovital Group with Stuart Munro, a chief investment officer at print production company Presfast. “This transition marks a pivotal moment in my career, allowing me to channel my passion for innovation and environmental impact into a fresh endeavour,” said Carrabs. “Ecovital Group is a v

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ATS 130

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Wire

OCTOBER 3, 2023

After more than four years, U.S. retailers and other delivery customers are gaining the upper hand in negotiations with UPS and FedEx, securing discounts, a reversal from 2021 and the first half of 2022. Demand shrinkage has led both companies to fight for business, resulting in opportunities for customers to reduce shipping costs. While these.

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Shrinkage Shipping 113

Inside Retail

OCTOBER 3, 2023

Rebel and Adidas will raise funds for non-profit organisation Lifeline with the launch of a six-piece capsule collection designed by Australian artist Joel Moore, more popularly known as Mulga. The collection will include a t-shirt, drink bottle, cap, soccer ball, high bounce ball and tote bag and feature Mulga’s drawings of surfing, sunshine, native animals and sport — elements that help improve his mental health.

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ATS 130

Hyken

OCTOBER 3, 2023

Whoever said “the customer is always right” didn’t hear this about this story. Fox News just posted an update to a 2021 story about a man arrested for pointing an AK-47 at an employee at a pizza shop in Knoxville, Tennessee. The short version of the story is this. A customer walked into a Little Caesars restaurant and became angry when he was told he would have to wait a few minutes for a pizza.

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Customer Experience Returns Management Shopping 127

Retail Wire

OCTOBER 3, 2023

Dollar General has extended its reach to all 48 contiguous U.S. states with the opening of a new store in Columbia Falls, Montana. Despite reducing its new store opening goal for 2023, the discount retailer continues to grow rapidly, now boasting about 19,000 stores across the nation. However, reports from both current and former employees.

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Dive

OCTOBER 3, 2023

Nearly half of young shoppers said they'll do their holiday shopping at malls as consumers plan to spend $530 on gifts, down from $612 last year.

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Planning Consumer Shopping ATS 137

Retail Wire

OCTOBER 3, 2023

H&M is ramping up security measures in its U.S. stores due to the increasing issue of shoplifting, a problem affecting the entire industry. The fast-fashion retailer is focusing on developing fresh strategies to tackle the rising problem. This move comes as other major retailers like Target, Walmart, and Home Depot have also been grappling with.

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Fast Fashion Fashion 100

Retail Dive

OCTOBER 3, 2023

In an increasingly politicized environment, the retailer is relying on a three-part litmus test to assess climate, labor and social issues, Kathleen McLaughlin said at a Goldman Sachs event.

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ATS 126

Retail Wire

OCTOBER 3, 2023

Alimentation Couche-Tard Inc. is aiming to sell 68 U.S. Circle K convenience stores, ranging from fee-owned to leased properties, located across 21 states. This marks the third collaboration with NRC Realty & Capital Advisors in three years for such sales.

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Location 100

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Gazette

OCTOBER 3, 2023

Poundland will unveil its next set of stores inside former Wilko outlets this weekend, almost a week after they closed their doors. The discount chain will open 10 newly converted shops in Melton Mowbray, Matlock, Chepstow, Nottingham, Worcester, Ellesmere Port, Brigg, Redruth, Ferndown and Pontypool on Saturday (7 October). It comes after the retailer agreed to take on 71 of Wilko’s store leases from administrators PwC earlier this month.

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Shopping Management ATS 118

Retail Wire

OCTOBER 3, 2023

Amazon’s decision to introduce ads within Prime Video in early 2024 could yield up to $7 billion in ad revenue, as estimated by Wall Street analysts. UBS predicts that Prime Video ads could contribute $6.2 billion in incremental revenue to Amazon’s U.S. ad business and $1 billion internationally, with an anticipated 115 million monthly users.

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Retail Dive

OCTOBER 3, 2023

The e-commerce giant and others skeptical of the commission’s antitrust claims say the FTC has an uphill court battle, in part because Amazon’s behavior is just old-fashioned retail.

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Fashion 127

Retail Wire

OCTOBER 3, 2023

Chipotle Mexican Grill is testing automation technology from startup Hyphen to assemble burrito bowls and salads for digital orders. This move marks Chipotle’s second venture into automation after its robot “Chippy” started making tortilla chips a year ago. While many restaurants are investing in automation to enhance order consistency and speed, it may take years.

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

365 Retail

OCTOBER 3, 2023

On Wednesday 27 September, Lidl GB welcomed over 600 attendees to its brand new 1.2 million square foot Regional Distribution Centre (RDC) in Luton as part of its first ever supplier event in Great Britain. Lidl GB CEO, Ryan McDonnell, kicked off the day by welcoming guests, followed by addresses from other Board Directors and senior colleagues including the Supply Chain Director, Logistics Director and Customer Director.

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Planning Management Marketing ATS 112

Retail Gazette

OCTOBER 3, 2023

Fenwick has unveiled plans to upgrade the façade belonging to its Newcastle flagship, including creating a new central entrance. The renovation forms part of the upmarket department store’s £40m investment programme aimed creating the “next generation” store. The planning application, which has been submitted to Newcastle city council, includes opening up the ground floor windows, as well constructing a modern new canopy and grand central entrance on Northumberland Street.

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Planning Department Stores 109

365 Retail

OCTOBER 3, 2023

ZigZag Global , a leading provider of technology-driven retail returns solutions, is announcing a strategic partnership with Royal Mail, the universal service provider that delivers a ‘one-price-goes-anywhere’ service to 32 million addresses across Britain. This collaboration will enable ZigZag’s retailers to offer their customers a convenient home collection service operated by one of the UK’s most trusted carrier services.

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Payment Services Returns Consumer ATS 112

Retail Gazette

OCTOBER 3, 2023

Dr Martens is set to open its 100 th EMEA (Europe, Middle Easte and Africa) store on London’s Oxford Street next month. The new shop at 184-190 Oxford Street will open its doors on 10 November and will have the second largest trading space on one floor, after its Camden flagship. It will be the footwear retailer’s second location along the capital’s busiest shopping road, as it currently occupies a 1,100sq ft unit at 386 Oxford Street.

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Location Shopping Marketing ATS 109

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience