Inside Retail

APRIL 10, 2024

More than half of Australian brands say that connecting customer data across channels, sources and platforms remains their biggest challenge. According to a survey by Twilio, 51 per cent of brands admitted they struggle, while 46 per cent said they are having difficulty turning data into customer insights. Twilio’s research showed that 86 per cent of businesses claim they provide ‘good’ or ‘excellent’ customer engagement but only 54 per cent of consumers agree.

Consumer 283

Consumer ATS 283

Retail TouchPoints

APRIL 10, 2024

Businesses across the spectrum have benefited hugely from the rise of the “ surveillance economy ” — the business of gathering and using data about consumer behavior for profit — but the impact to consumers is much less straightforward. Yes, consumers now have access to never-before-seen levels of personal technology and convenience, but the idiom “there’s no such thing as a free lunch” also has never been more true.

Consumer 278

Consumer Finance Marketing Accounting 278

Inside Retail

APRIL 10, 2024

German sportswear brand Puma is using this year’s Olympic Games and its partnership with sprint champions Jamaica to focus on speed as it jostles with Adidas and Nike to carve out space in an increasingly competitive running and lifestyle market. Puma CEO Arne Freundt aims to boost sales of “performance” products like running shoes and soccer cleats, and has revamped Puma’s “Forever Faster” message in its first brand campaign in a decade on Wednesday in Paris,

Sporting Goods 264

Sporting Goods Marketing Planning Consumer 264

Retail Wire

APRIL 10, 2024

Rolex took a step back at the 2024 Watches and Wonders trade show in Geneva. After the frenzy of "hype watches" in 2023, its new releases signal a return to normalcy in the luxury watch market.

Returns 264

Returns Marketing ATS 264

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Inside Retail

APRIL 10, 2024

Retail margins are under pressure from the continued cost-of-living crisis and subsequent decline in discretionary spending, driving many businesses to look for ways to reduce their costs. But while labour and marketing budgets are typically the first to be put on the chopping block, retailers may be overlooking opportunities to reduce costs in the back end by automating everyday finance functions, such as accounts payable and accounts receivable.

Payment Services 264

Payment Services Finance Accounting Management 264

Retail TouchPoints

APRIL 10, 2024

As part of an agreement with activist investor Arkhouse Management , Macy’s Inc. has named Arkhouse candidates, Richard (Ric) Clark and Richard (Rick) L. Markee, as independent members of its board of directors. Arkhouse has withdrawn its other director nominations as part of the deal, and Clark and Markee will join the board’s finance committee, which will evaluate the acquisition proposal from Arkhouse and Brigade Capital Management that began in December 2023 with a $5.8 billion buyout bid.

Finance 264

Finance Management Planning Store Operations 264

Retail TouchPoints

APRIL 10, 2024

Since 2020, the global economy has sat on pins and needles as the fallout from COVID-19 rippled through 2021, 2022 and 2023. But the resilience of the American consumer prevented an all-out economic disaster. Time and time again, consumers kept the economy chugging along despite the bleak forecasts from leading economists. Early on, they were powered by pandemic relief checks from the U.S.

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Payment Services Consumer Operating Expenses Promotions 264

Inside Retail

APRIL 10, 2024

Cost-of-living has gone from crunch to crisis and with this new economic reality has come new consumer behaviours. Industry analysts have identified purchase trends that will have short-term and long-term consequences for manufacturers, brands and retailers alike. New data reveals that 53 per cent of Australians do not expect their purchasing power to improve in 2024 – and many expect to reduce their discretionary purchases of beauty products by 46 per cent, clothing by 50 per cent, electronics

Promotions 246

Promotions Consumer Checkout Shopping 246

Retail TouchPoints

APRIL 10, 2024

Pet Valu will deploy solutions from Relex to enhance pricing and promotions planning processes in its 780+ retail locations across Canada as well as its digital channels. Pet Valu’s implementation partner Logic will provide program management, change management and data integration services. “As we commence the transformation of our merchandising systems, we believe there is an opportunity to enhance the way we design, execute and measure the effectiveness of pricing and promotions,” said Kendal

Promotions 259

Promotions Planning Management Location 259

Retail Wire

APRIL 10, 2024

Consumer Reports has made a bold move, petitioning the USDA to yank Lunchables from school cafeterias due to high sodium levels. The watchdog group found that these school versions of the popular snack kit contain even more sodium than those found in grocery stores.

Consumer 203

Consumer 203

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

APRIL 10, 2024

Ebay has launched Shop the Look, a new AI-powered curation tool for fashion shoppers. U.S. and UK shoppers using iOS devices who have viewed at least 10 fashion items in the past 180 days will now find the feature both on the Ebay homepage and the fashion landing page. A version for Android will arrive later this year, and the company also said it is exploring expanding the tool to other categories beyond fashion.

Fashion 255

Fashion Shopping Management ATS 255

Retail Focus

APRIL 10, 2024

This Autumn, Sephora is continuing its northern expansion in full force with the opening of not one, but TWO new stores in Newcastle. With the recent announcement of Manchester opening earlier this year, Sephora has listened again to the overwhelming demand from their engaged community, making Newcastle the next North East location for Sephora UK. The city’s key retail destinations Eldon Square and the MetroCentre will be the new homes of Sephora UK, bringing in a massive influx of beauty obsess

Shopping 147

Shopping Location Management ATS 147

Retail TouchPoints

APRIL 10, 2024

Asian fast-casual restaurant chain Wow Bao is continuing its Web3 push with a new Roblox experience that is integrated with its Hot Buns Club rewards program. Since launching in 2003 in Chicago, Wow Bao has expanded to nearly 700 locations across the U.S. as well as to 6,000 grocery stores, and now Roblox. Roblox players who enter the Wow Bao Dim Sum Palace are greeted by a DJ and dance floor.

Grocer 165

Grocer Accessories Accounting Location 165

Retail Wire

APRIL 10, 2024

In a recent interview with a controversial figure on TikTok, Planet Fitness Founder and ex-CEO Mike Grondahl dropped bombshell allegations about the company's troubled history.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

APRIL 10, 2024

Papier is a British online stationery brand founded in 2015 that has since taken the world by storm. It has raised over US$65 million in funding and has an omnichannel presence in the UK, US and Australian markets. Here, we speak with the founder and CEO about the business’ origin story and what it has in store for the year ahead. Inside Retail : How did the idea for Papier come about?

Consumer 130

Consumer Marketing Planning Returns 130

Retail Wire

APRIL 10, 2024

Both Amazon and Walmart use excessive surveillance in their warehouses and the "concerning" implementation poses a serious risk to employees' health and well-being, according to a recent report by Oxfam.

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Inside Retail

APRIL 10, 2024

In an era marked by escalating living expenses and an ever-growing environmental consciousness, consumers worldwide are reshaping their purchasing behaviours, with potentially significant impacts on the retail industry. A recent report by Euromonitor International shed light on the normalisation of secondhand shopping and the revival of repair culture, finding that the trend is particularly pronounced in the Asia-Pacific region, where consumers exhibit a strong inclination towards repairing and

Marketing 130

Marketing Consumer Department Stores Fashion 130

Retail Wire

APRIL 10, 2024

Since introducing gold bars to its inventory last year, the shiny metal has become a significant revenue stream for Costco.

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196

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

APRIL 10, 2024

Lisa Gorman is best known for founding the Australian fashion label Gorman Clothing. Launched in 1999, she was the brand’s creative director until December 2021. Late last year, after exploring a few other creative ventures, Gorman became the general manager and creative director of Swedish-inspired Australian stationary brand Kikki.K. Before starting her career in design, Gorman worked as a nurse in the blood collection department on the kidney transplant unit at the Royal Melbourne Hospital.

Accessories 130

Accessories Fashion Management ATS 130

Retail Wire

APRIL 10, 2024

Grubhub is launching a special meal, the Nuka-Blast Burger Meal, to coincide with the premiere of the "Fallout" series on Prime Video. This unique dining experience will transport fans into the post-apocalyptic world of "Fallout," offering a taste of the show's iconic cuisine.

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Retail Gazette

APRIL 10, 2024

Tesco said price pressures on supermarkets continue to ease as it reported its profits had more than doubled over the past year. Chief executive Ken Murphy said inflationary pressures had “lessened substantially” but noted that “things are still difficult for many customers”. He said the supermarket had “worked hard” to reduce prices, including “doubling down” on its Aldi Price Match offer and Clubcard Prices promotion, which is available on around 8,000 products each week.

Supermarket 135

Supermarket Promotions Returns Marketing 135

Retail Wire

APRIL 10, 2024

In the latest collaboration between Snap and Snowflake, the two tech companies are teaming up to integrate clean rooms with Snap's conversions API for improved data management and privacy measures.

Management 130

Management 130

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Gazette

APRIL 10, 2024

Tesco CEO Ken Murphy has defended the supermarket as the union Unite accused it of “raking in mountains of cash” after its profits more than doubled in its last financial year. Murphy insisted that it was doing what it could to support customers amid the had “never been more competitive on price” “We’re consistently the cheapest full-line grocer and have been for 16 consecutive months now,” he added. “We’ve never been cheaper than Asda in our

Grocer 115

Grocer Supermarket Employee Engagement Returns 115

Retail Wire

APRIL 10, 2024

Honest Company founder Jessica Alba is stepping down as the chief creative officer of the company she helped found in 2012.

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Retail Gazette

APRIL 10, 2024

M&S has been caught using a bottle of wine from Aldi to promote garden furniture on its website. The discounter, which has been sued twice by M&S over its copycat products , took to x – formerly Twitter – to poke fun at the fashion and home retailer for placing its £7.49 bottle of Specially Selected Côtes De Provence Blanc in a product photo.

Advertising 111

Advertising Promotions Fashion ATS 111

Retail Wire

APRIL 10, 2024

Can the restauranter really trademark a condiment that is a staple in Chinese cooking?

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

365 Retail

APRIL 10, 2024

London’s Business Design Centre is gearing up to host the Visual Merchandising and Display Show 2024 from the 16th to 17th of April, marking a key gathering for professionals in the realms of retail display and visual merchandising. The event promises an extensive lineup of exhibitors, state-of-the-art features, and a comprehensive schedule of conferences and workshops, all curated to inspire and educate participants.

Visual Merchandising 111

Visual Merchandising Consumer Marketing ATS 111

Retail Dive

APRIL 10, 2024

Stores can automate more tasks than ever, including pricing, inventory management and checkout. But for theft prevention, customer service and brand engagement, they need humans.

Inventory Management 114

Inventory Management Checkout Management 114

365 Retail

APRIL 10, 2024

Maya Capital LLP , a pan-European investment firm, has finalised the purchase of a retail and showroom property located at 137-167 Fulham Road, London. This property, covering approximately 24,228 square feet, marks a notable expansion of Maya Capital’s portfolio in one of London’s most prestigious areas. Fulham Road, situated in the Royal Borough of Kensington and Chelsea, is recognised for its wealth and luxury, hosting a variety of high-end tenants such as Chanel , Acne , and Carolina H

Location 110

Location Management Marketing ATS 110

Retail Gazette

APRIL 10, 2024

Pret A Manger’s subscribers are encountering difficulties claiming their free coffees due to issues with the chain’s app. Some of the sandwich specialist’s loyal users are considering alternatives for their caffeine fix amid the trouble, The Telegraph reports. The Club Pret membership offers the perk of ordering up to five barista-made drinks daily for a monthly fee of £30.

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Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience