Inside Retail

FEBRUARY 28, 2024

Matthew Horn, – group GM, customer and digital, with Country Road Group – tops the rankings of Inside Retail’s 2024 Top 50 People in E-Commerce , sponsored by CouriersPlease. A self-described “accidental digital native” Horn left a career in corporate law to join the early leadership teams at The Iconic and Uber Australia. Now at Country Road Group, he is one of the key leaders driving the company’s digital and technological transformation efforts.

Fulfillment 279

Fulfillment Fashion Customer Experience Management 279

Retail TouchPoints

FEBRUARY 28, 2024

Out-of-home (OOH) advertising has played an integral role in the media mix for decades due to its influence and impact. The vast majority ( 88% ) of U.S. adults have noticed an OOH ad within a one-month period and 78% of these consumers took some sort of action after, according to research from Morning Consult and the Out of Home Advertising Association of America (OAAA).

Advertising 291

Advertising Promotions Consumer Marketing 291

Inside Retail

FEBRUARY 28, 2024

Australian retail sales inched higher in January, with food-related spending leading the growth. Australian Bureau of Statistics data showed that January retail sales rose 1.1 per cent on a year-on-year and month-on-month basis. “The rebound in January follows a sharp fall in December when consumers pulled back on spending after taking advantage of Black Friday sales in November.

Department Stores 278

Department Stores Accessories Consumer ATS 278

Retail Wire

FEBRUARY 28, 2024

Family Dollar has been fined a staggering $41 million over a rat-infested warehouse in West Memphis, Arkansas. This warehouse distributes food, cosmetics, and medical devices to more than 400 stores across the South.

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Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Inside Retail

FEBRUARY 28, 2024

Mosaic Brands has appointed Erica Berchtold, former The Iconic CEO and Rebel Sport MD, as its new CEO. Berchtold succeeds Scott Evans who is retiring after serving the company for nearly a decade. “As we accelerate our big box and digital strategy, Erica not only has the right skillset to drive the future direction of the group but also a strong understanding of our customers as a former GM of of two of our brands,” said Mosaic Brands chairman Richard Facioni.

Net Profit 264

Net Profit Fashion Consumer Marketing 264

Retail TouchPoints

FEBRUARY 28, 2024

Starbucks and the Workers United union have agreed on a framework for collective bargaining discussions for the nearly 400 stores represented by the union. They also have aligned on how to resolve litigation between the union and the company and are seeking to establish a fair process for workers to organize. As a sign of good faith, the coffee giant has agreed to provide workers who are union members with access to credit card tipping as well as the benefits provided to non-union Starbucks work

ATS 253

ATS Store Operations 253

Retail TouchPoints

FEBRUARY 28, 2024

After a tumultuous few years, Rent the Runway is seeking a fresh perspective to drive its marketing and advertising efforts to drum up demand. Natalie McGrath, who has 20 years of experience, will join the company as Chief Marketing Officer (CMO), effective March 4, 2024. She will be the first person to take on the role since 2020 and will report directly to Co-founder, CEO and President Jennifer Hyman.

Customer Experience 250

Customer Experience Advertising Marketing Fashion 250

Retail Wire

FEBRUARY 28, 2024

Walmart is facing legal scrutiny after allegations arose that the company had been overcharging customers for groceries sold by weight.

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Retail TouchPoints

FEBRUARY 28, 2024

In 1978, LEGO introduced a brand new line of construction sets branded LEGO Space. The sets in the series included parts and features built for science fiction adventure and were among the first to include the now-iconic LEGO minifigure. Winning toy of the year in Germany and the UK in 1979, LEGO Space helped drive a 50% increase in sales for LEGO that year.

Inventory Turnover 226

Inventory Turnover Supply Chain Management Store Layout Marketing 226

Inside Retail

FEBRUARY 28, 2024

The benefits of global e-commerce expansion are obvious: market diversification, new revenue streams, 24/7 business operations and increased brand awareness. While it’s tempting to go full steam ahead, it’s important to be strategic. Building a detailed plan will help minimise risk and focus you on those areas that will make the biggest impact for your business.

Payment Services 147

Payment Services Shipping Returns Marketing 147

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Management

Retail TouchPoints

FEBRUARY 28, 2024

Authentic , formerly known as Authentic Brands Group, has partnered with Fast Simon to help enhance merchandising, personalization and search capabilities across its extensive portfolio of brands. Authentic brands including Juicy Couture, Frederick’s of Hollywood and the newly launched Authentic.com already use the solution provider’s AI-powered technology, but now Fast Simon has become a preferred partner for other Authentic-owned brands such as DC Shoes and Reebok.

Visual Merchandising 223

Visual Merchandising Shopping Management Consumer 223

Retail Focus

FEBRUARY 28, 2024

Globally renowned lifestyle retailer, MINISO has announced the opening of its newest store at Westfield Stratford City. Nestled in the heart of Westfield shopping centre, on the lower ground floor near McDonald’s, MINISO will be opening its doors to the public at 12 pm on Friday, 1 March. Spanning just over 2000 sqft, the new store will feature exclusive beauty collections, such as Mad Beauty and the renowned K-Beauty brand TONYMOLY.

Accessories 147

Accessories Location Shopping ATS 147

Inside Retail

FEBRUARY 28, 2024

Booktopia Group ’s revenue plummeted in the first half of FY24, which the retailer attributed to issues related to the transition to its new fulfilment centre. For the half ended December 31, revenue was down 22 per cent year-on-year to $86.3 million, with units shipped also down 21 per cent to 3.1 million. The decline was attributable to operational disruption from the transition to the company’s new Customer Fulfilment Centre.

Fulfillment 130

Fulfillment Shipping Consumer Marketing 130

Retail Focus

FEBRUARY 28, 2024

atria Watford, one of the UK’s most popular retail and leisure destinations, owned by property company SGS and asset managed by Global Mutual in conjunction with Savills as property managers, is pleased to announce that ZARA’s upsized store has opened at atria Watford. The newly opened ZARA store is located in a prime position in Charter Place and stocks the brand’s much-loved fashion ranges for women, men and kids.

ATS 147

ATS Fashion Management Location 147

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

FEBRUARY 28, 2024

Acclaimed Indian skincare brand Minimalist recently announced its strategic expansion into three dynamic markets: Singapore, Vietnam, and Australia. With a commitment to science-backed formulations and transparency, Minimalist is aiming to redefine skincare standards worldwide. At the helm is Mohit Yadav. With a rich background spanning finance, entrepreneurship, and brand development, Yadav embodies the brand’s ethos of innovation and consumer-centricity.

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Consumer Finance Marketing Promotions 130

Retail Wire

FEBRUARY 28, 2024

Google has found itself in a legal tussle as 32 media conglomerates, including Axel Springer and Schibsted, collectively filed a hefty 2.1-billion-euro ($2.3 billion) lawsuit against the company.

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Inside Retail

FEBRUARY 28, 2024

Harvey Norman’s net profit fell amid lower revenue in the fiscal first half as large format retail property yields softened and franchise fees declined. The furniture and electronics retailer’s attributable net profit plunged 45.3 per cent to $200.01 million as revenue slid 8.2 per cent to $2.15 billion. Franchising operations segment revenue fell 14 per cent to $511.81 million while overseas company-operated retail segment revenue went up 0.9 per cent to $1.4 billion.

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Net Profit Location Planning ATS 130

Retail Wire

FEBRUARY 28, 2024

Warner Bros. Discovery has decided to halt discussions regarding the potential acquisition of Paramount Global, bringing an end to several months of speculation, according to sources familiar with the matter.

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

FEBRUARY 28, 2024

Australia Post has developed its own-label retail product brand called JoyUp with an initial 50 items on sale. Available at more than 400 Post Offices, JoyUp includes various lifestyle products such as toys, back-to-school stationery, appliances, and accessories. More products will be released in stores over the coming months. Kayla Le Cornu, GM of retail product and supply chain, said the new line is part of Australia Post’s commitment to providing consumers with high-quality, low-cost i

Accessories 130

Accessories Consumer ATS 130

Retail Wire

FEBRUARY 28, 2024

Starbucks workers in unionized cafes are set to receive pay increases mirroring those of their nonunion counterparts from May 2022. This development comes as the coffee giant and the Workers United union took a step forward in resolving their bargaining deadlock.

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Retail Gazette

FEBRUARY 28, 2024

The private equity owner of Asda has snapped up a majority stake in pet retailer Jollyes. The deal with TDR Capital will enable the pet specialist to invest in lower prices and accelerate its store opening programme to compete with rival Pets at Home. Details of the transaction were not disclosed, but the group’s current owner Kester Capital said the sale delivered a 4.2x return on its initial investment into the business in 2018.

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Returns Planning ATS Management 113

Retail Wire

FEBRUARY 28, 2024

Wendy’s has clarified its digital menu board plans amidst controversy over possible "surge pricing." CEO Kirk Tanner assured analysts that while new digital boards will enable dynamic pricing, surge pricing, akin to Uber's model, won’t be implemented.

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Planning 130

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Gazette

FEBRUARY 28, 2024

Morrisons has unveiled a host of management changes as CEO Rami Baitiéh begins shaping up his senior team for the supermarket’s next chapter. Former Coles liquor chief executive Darren Blackhurst will take the reins from Rachel Eyre as interim chief customer and marketing officer while she is away on maternity leave. Blackhurst returns to Morrisons from 18 March, having previously worked for the grocer between 2015 to 2019 primarily as group commercial director.

Grocer 113

Grocer Supermarket Wholesale Promotions 113

Retail Wire

FEBRUARY 28, 2024

The Walt Disney Company has forged a partnership with India’s Reliance Industries, marking a departure from its solitary efforts to penetrate the Indian market.

Marketing 130

Marketing 130

Retail Times

FEBRUARY 28, 2024

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Kester Capital, a leading UK lower mid-market private equity firm, today announced that it has signed an agreement to sell its portfolio business, Jollyes Retail Group Limited (“Jollyes”), to TDR Capital. Jollyes is the second largest and best value pet retailer in the UK.

Returns 111

Returns Marketing 111

Retail Wire

FEBRUARY 28, 2024

TikTok has announced that it would be getting a new leader for its global trust and safety unit.

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Gazette

FEBRUARY 28, 2024

Frasers Group chief marketing officer Beckie Stanion has left her post and 20 jobs have been placed at risk as the company restructures its marketing team. The retail empire has launched a consultation period for the employees impacted by its move to “improve operational efficiency and delivery across all areas of marketing functions”, Drapers reported.

Marketing 109

Marketing ATS Fashion 109

Retail Wire

FEBRUARY 28, 2024

American fashion retailer J.Crew is providing a better option for those who have swimsuits they no longer want through its fiber-to-fiber (F2F) recycling program.

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Fashion 100

Retail Gazette

FEBRUARY 28, 2024

John Lewis Partnership’s operations director has said the business is creating “better quality jobs”, despite plans to reduce its headcount by 11,000 in the next five years. Naomi Simcock said the retailer’s investment into driving efficiencies across certain areas of the business had allowed it to create more purposeful roles. Speaking at the Smart Retail Tech Expo this week, she said: “I was in one of our supply chain depots where we’re rolling out robots at the moment, and the picking robots

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Shrinkage Customer Experience Planning Department Stores 109

365 Retail

FEBRUARY 28, 2024

It’s no secret that staff turnover in retail is high – higher than most other industries. The average turnover rate was 50.8 per cent in the first quarter of 2023 , with turnover highest with store workers (46 per cent), low in warehouse and distribution (3.3 per cent) and lowest in head office roles at 1.5 per cent. Of the total retail job vacancies, store vacancies accounted for a huge 87 per cent.

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Kiosk Employee Engagement Management Accounting 106

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience