Retail Customer Experience

AUGUST 15, 2023

Technology can add excitement to displays but also support efficient execution.

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Inside Retail

AUGUST 15, 2023

The exponential growth of e-commerce on a global scale has been revolutionising retail since the pandemic, meeting consumers’ demands for convenience, personalisation and diverse buying opportunities. However, when it comes to the art of gift-giving, retailers have been challenged to provide a meaningful and timely solution – especially for last-minute shoppers.

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Shipping Consumer Accounting Marketing 246

Retail TouchPoints

AUGUST 15, 2023

Michaels is marking a half century in operation with an updated brand identity and tagline, “Everything to Create Anything.” The new brand strategy is designed to spotlight the many kinds of creativity represented in the craft retailer’s assortment, using bold colors, playful fonts and highly textured macro imagery while keeping the same iconic red logo.

Marketing 224

Marketing Visual Merchandising ATS 224

Inside Retail

AUGUST 15, 2023

Online furniture and homewares retailer Temple & Webster has partially recovered from the significant losses that occurred during the first half of the 2023 financial year, and is focusing on its private labels, AI technology and value proposition to drive growth and market share over the next three to five years. Temple & Webster recorded $396 million in revenue in FY23, down from $426.3 million in the year prior.

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Planning Drop-Shipping Net Profit Returns 246

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

AUGUST 15, 2023

Rise Dispensaries , a cannabis retail chain owned by Green Thumb Industries Inc. , has revitalized its brand identify and refreshed retail stores across 14 markets. The new branding, developed in partnership with design firms Turner Duckworth and Brand Bureau , aims to better establish Rise’s awareness and positioning in the U.S. — especially as cannabis enters the mainstream.

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Location Returns Visual Merchandising Marketing 215

Inside Retail

AUGUST 15, 2023

Fashion brand Farage has launched a five-story concept store in Sydney, as it marks its 25th year in the industry. The gallery-like store, housed in a heritage building, is set to “redefine the shopping experience for fashion enthusiasts and design aficionados alike”, delivering to consumers a range of high-tech performance garments and ready-to-wear staples alongside the tailored suiting.

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Fashion Clienteling Boutique Location 246

Inside Retail

AUGUST 15, 2023

Australian retailers Harris Scarfe and Best & Less Group are facing a probe along with legal action for underpaying employees. An investigation by the Shop, Distributive and Allied Employees Association (SDA) found that Harris Scarfe did not correctly compensate several employees who were working more than 38 hours a week. “Being paid for all time worked at the correct rate of pay isn’t optional, it’s the law,” said SDA national secretary Gerard Dwyer. “The SDA has recently

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Payment Services Shopping Department Stores ATS 243

Retail TouchPoints

AUGUST 15, 2023

There’s an important distinction between the terms “branding” and “visual identity.” A brand covers the whole ethos, philosophy and purpose of the brand, including things like the brand story, the mission of the brand and the personality or “tone of voice.” The visual identity is just the superficial visual representation of all that — it’s one part of a business’ branding.

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Fashion Marketing ATS Customer Experience 193

Retail Wire

AUGUST 15, 2023

Redditors in Los Angeles are collaborating to create a list of restaurants in the city that impose additional fees on diners’ checks. The Google Sheets document contains over 200 entries, highlighting various extra charges such as service fees, card fees, and administrative fees. While some fees are optional, others are mandatory, and many restaurants explain.

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Retail TouchPoints

AUGUST 15, 2023

Executive teams have historically looked at the customer journey as a funnel, aiming to bring consumers from an initial point of engagement through to a purchase. But leaders are increasingly reframing this journey and looking at it more as a circular loop. After all, the goal is to get your customers to buy from you over and over again, right? That’s why brands and retailers are looking at the post-purchase experience as a new way for them to differentiate.

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Merchant Services Customer Experience Consumer Planning 187

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Management

Inside Retail

AUGUST 15, 2023

Restaurant chain Slim’s Quality Burger is set to expand into Queensland with the opening of two new stores in September. The eatery takes inspiration from vintage American-style diners and sells made-to-order American-style beef, chicken and vegetarian burgers along with fresh-cut fries, milkshakes and chicken tenders. The Queensland stores – located in Kippa-Ring and Slacks Creek – will serve an expanded breakfast menu along with the classics in a new drive-in setting.

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Location 130

Retail TouchPoints

AUGUST 15, 2023

PayPal Holdings has named long-time Intuit executive Alex Chriss as its new President and CEO, effective Sept. 27, 2023. The appointment follows a search process conducted over the past several months with the mandate to find a next-generation leader with extensive global payments, product and technology experience capable of driving growth across the PayPal platform.

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Payment Services Management 187

Inside Retail

AUGUST 15, 2023

Vicinity Centres has posted a lower statutory net profit after tax of $271.5 million for the year ended June 30. Net profit after tax fell from last year’s $1.2152 billion, largely driven by a non-cash reduction in asset valuations. The company reported funds from operations of $684.8 million, up 15 per cent over the previous year. Net property income increased 12.1 per cent to pre-Covid levels at $900.2 million, driven by improved cash collections, positive rental growth, percentage rent uplift

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Net Profit Management Shopping ATS 130

Retail TouchPoints

AUGUST 15, 2023

Prime Visa and Amazon Visa cardmembers can now make equal monthly payments for items they purchase on tens of thousands of participating online retail sites when they use Amazon Pay. Consumers will be able to split payments across six or 12 months at 0% APR on purchases of $50 or more. Eligible Prime Visa and Amazon Visa cardmembers will now be able to check out and pay over time, the same way they do with buy now, pay later (BNPL) services, in only a few steps using the Amazon Pay button.

Merchant Services 182

Merchant Services Payment Services Marketing Consumer 182

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Focus

AUGUST 15, 2023

Nketiah joins Under Armour’s rapidly growing roster of football athletes that includes Trent Alexander- Arnold and Antonio Rüdiger, amongst others. The rising Arsenal goal scorer will wear Under Armour’s Shadow Pro boots on the pitch and Under Armour’s latest performance and sport style products off it. The Oxford Street location is the latest in a series of successful Brand House openings following Westfield Stratford, Battersea Power Station and Liverpool ONE earlier in 2023.

Apparel 130

Apparel Location Management ATS 130

Retail TouchPoints

AUGUST 15, 2023

Women-owned intimates company Ariela & Associates International (AAi) has agreed to acquire DTC disrupter Parade. Parade will join the other brands in AAi’s portfolio, which includes Fruit of the Loom (master licensee for bras), affordable intimates brand Smart&Sexy and plus-size intimates brand Curvy Couture. Financial details of the deal were not disclosed.

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Fast Fashion Apparel Fashion Marketing 182

Retail Focus

AUGUST 15, 2023

2023 sees a newly reborn THAYERS. With over 175 years of experience, the brand has undergone a full brand remix asking the question – WTF IS A TONER?! To unveil this new look, THAYERS are taking over two London locations with an all-red pop-up! THAYERS did a deep dive into who their consumers were. The non-alcoholic Witch Hazel formula is clinically proven to reduce the look of pores in as little as one week as well as provide 8-hour hydration whilst being gentle and non-drying or stripping.

Consumer 130

Consumer Location Marketing ATS 130

Retail TouchPoints

AUGUST 15, 2023

In 2017, Polywood had a great product sustainability story (its outdoor furniture is made from 100% recycled plastic and comes with a 20-year guarantee) and a solid launching pad for direct-to-consumer sales (a 27 -year history of selling through big box, home improvement and specialty patio stores). What it didn’t have at that point was a streamlined, intuitive online checkout process — and that quickly became a major hindrance to the company’s DTC expansion plans.

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Checkout Merchant Services Payment Services Customer Experience 179

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Focus

AUGUST 15, 2023

After months of anticipation, Marks & Spencer has today (Tuesday 15 August) officially opened its latest new store on Liverpool ONE’s South John Street. The new store covers 70,000 sq ft of trading space and offers local shoppers a fresh market-style Foodhall, stylish and spacious new Clothing, Home & Beauty departments, and the first ever, new-look M&S Coffee Shop.

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ATS Shopping Management Marketing 130

Inside Retail

AUGUST 15, 2023

Australian retailers admit to passing on higher cost-of-doing business to their consumers, says research by Shopify. The Shopify Australian Retail report – conducted in partnership with YouGov – studied 200 medium retailers and 1000 customers and found 58 per cent of retailers were passing on a “majority” of business costs to consumers. The biggest strain on company budgets was higher costs of wages (45 per cent) followed by the increased cost of service debt (43 per cent) and surging operationa

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Customer Experience Consumer ATS 130

Retail Wire

AUGUST 15, 2023

San Francisco-based startup Afresh Technologies is using artificial intelligence (AI) to help grocery stores reduce food waste, estimated to cost $28 billion annually. The company’s AI software helps retailers forecast demand for perishable items and place more accurate orders, reducing the amount of fresh food that ends up being thrown away. Afresh has implemented its.

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Grocer 100

Retail Gazette

AUGUST 15, 2023

Asda has unveiled a new food-to-go trial as part of its plan to become the UK’s number two supermarket. The Asda Food Hub will first be trialled throughout the grocer’s Leicester and Dagenham stores, and could be rolled out to further UK supermarkets if it performs well. The concept will include a concession at the front of store serving coffee as well as other grab-and-go products.

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Grocer Supermarket Planning ATS 98

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Wire

AUGUST 15, 2023

Kraft Heinz has appointed Carlos Abrams-Rivera, the company’s North American president, as its new CEO effective on January 1, 2024, succeeding Miguel Patricio. Patricio took over as CEO in 2019 amidst slumping sales, brand write-downs, and investor scrutiny. Despite efforts to revive iconic brands and expand the away-from-home business, the company has faced falling demand.

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Cisco Retail

AUGUST 15, 2023

For the past several years, I’ve tried to give at least one Terraform-centric session at Cisco Live. That’s because they’re fun and make for awesome demos. What’s a technical talk without a demo?

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ATS 98

Retail Wire

AUGUST 15, 2023

DoorDash has introduced a “tip nudge” feature that reminds customers to tip their delivery drivers, allowing them to increase a tip up to 30 days after the delivery is completed. This move is part of a trend among food delivery platforms to encourage customers to tip more to help drivers earn better income. While some.

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Retail Gazette

AUGUST 15, 2023

The billionaire owners of Asda and petrol forecourt giant EG Group have sold dozens of convenience stores in the US in a bid to combat its piling debt. The Issa brothers have offloaded 63 sites in Kentucky and Tennessee to US-listed Casey’s General Stores. They said that the new owner is expected to retain the impacted employees at each store, which trade under the Minit Mart and Certified Oil banners.

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Accounting Planning ATS 98

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Retail Wire

AUGUST 15, 2023

Walmart, the world’s largest retailer, has its own unique set of slang terms that employees use on the job. These terms include “dance floor” for the area where delivery trucks unload products, “plugging” for stocking items in the wrong spot due to overstock or deliberate efforts to make shelves look fuller, “Action Alley” for the.

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Retail Gazette

AUGUST 15, 2023

Marks & Spencer has opened the doors to its newly-relocated 70,000 sq ft Liverpool store after relocating its Church Street location, creating over 70 new jobs. The two floor store on South John Street is the former Debenhams retail unit which closed in May 2021 after entering administration in December 2020. It’s about 70% smaller than the retail giant’s 250,000 sq ft of space it traded from in Church Street.

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Department Stores Location Management 98

Retail Wire

AUGUST 15, 2023

Canadian retail brand Aritzia has been criticized for its mirrorless fitting rooms, where customers must step out into a communal space to view their outfits in a mirror. This setup has led to online backlash, with some shoppers feeling uncomfortable and stressed about trying on clothes in front of others. However, experts suggest that Aritzia’s.

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Retail Gazette

AUGUST 15, 2023

M&S is set to re-enter the FTSE 100 after its shares soared to a 19-month high following its trading update on Tuesday. The retailer expects to deliver increased profits this year, having originally anticipated a small decline. It said its half-year results will “show a significant improvement against previous expectations”. M&S shares jumped as much as 9% on Tuesday, putting it on course to be promoted into the FTSE 100 index in the next reshuffle, after its market capitalisation topped

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Returns Promotions Marketing Department Stores 98

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience