Retail TouchPoints
JANUARY 30, 2024
Generative AI (Gen AI) has brought about a seismic shift that’s reshaping customer interactions and business operations. As retailers ride the AI wave, it’s important to simultaneously address both the opportunities and responsibilities it brings. Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations.
Inside Retail
JANUARY 30, 2024
Four-wheel drive and camping accessory retailer Outdoor Supacentre (trading as 4WD Supacentre) has been fined $302,500 for sending more than 83,000 spam texts. Between December 2022 and May 2023, the company sent 81,698 text messages to recipients without their consent and a further 1575 to customers who had previously unsubscribed, according to the Australian Communications and Media Authority (ACMA).
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Retail TouchPoints
JANUARY 30, 2024
Walmart will raise its U.S. store managers’ base pay from an average of $117,000 per year to $128,000 and has redesigned its bonus program to include a store’s profits, not just its sales. Bonuses could now amount to 200% of a manager’s base salary. Additionally, Walmart will offer stock grants of up to $20,000 annually for managers of Walmart Supercenters, with grants of $10,000 or $15,000 to those managing smaller-format Walmart stores.
Inside Retail
JANUARY 30, 2024
Pandora has shifted to using recycled silver and gold for all of its jewellery, a move it said will avoid significant greenhouse gas emissions. The new strategy aims to reduce 58,000 tons of carbon dioxide every year. According to the company, the carbon footprint of recycled silver is one-third compared to mined silver, while recycling gold emits less than 1 per cent of the carbon emissions from mining new gold.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Retail TouchPoints
JANUARY 30, 2024
Online electronics and appliance marketplace Newegg is making a big push into resale with the debut of Newegg Refreshed , a refurbishment program for pre-owned products. Among the product categories now available in refurbished condition on Newegg are Apple products (iPhone, iPad and MacBook) and Advanced Battlestations (ABS) gaming desktop PC systems, as well as other brands of computer monitors , laptops , tablets , mobile phones and robotic vacuums.
Inside Retail
JANUARY 30, 2024
Since the advent of paid ads on social media, performance marketing has reigned supreme, offering brands direct access to consumers and the ability to convert sales. However, as the marketing landscape for the retail industry has become unpredictable and increasingly expensive, brands are finding it challenging to cash in on performance marketing alone.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail Wire
JANUARY 30, 2024
KFC is enhancing its selection with the addition of the new Smash'd Potato Bowls.
Retail TouchPoints
JANUARY 30, 2024
For some people (including me!), gift-giving is as anxiety-inducing as speaking in public, but Etsy has a present for us. The marketplace’s new Gift Mode is an interactive hub, powered by AI and human curation, that’s designed to provide a one-stop experience for any gift-giving occasion. “Gift Mode helps solve two of the most vexing problems for givers,” wrote Etsy CEO Josh Silverman in a blog post.
Inside Retail
JANUARY 30, 2024
Retailers worldwide may be facing challenging times right now, but the evolution of technology – including the deployment of AI – is opening the way to dramatic improvements in productivity at all stages of the retail business model. As an example, during the past five years, Zebra Technologies has invested US$1 billion in strategic acquisitions of technology companies specialising in both hardware and software.
Retail Wire
JANUARY 30, 2024
Over the weekend, the world's largest cruise ship, Royal Caribbean's "Icon of the Seas," started a seven-day tropical island adventure. Its maiden voyage set off from Miami, Florida, and was marked with significant public interest.
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
Retail Focus
JANUARY 30, 2024
AV technology pioneer Peerless-AV ® will be showcasing a host of new in stock and coming soon products on a bigger and new booth location in Hall 3 (#R300) at Integrated Systems Europe (ISE) 2024 , 30January – 2 February, Grand Fira, Barcelona. Peerless-AV® Red Carpet dvLED A showstopper on the booth will be an impressive, custom curved and overhanging dvLED video wall structure using a SEAMLESS Bespoke Series dvLED precision infrastructure Mounting System.
Retail Wire
JANUARY 30, 2024
A significant "Do Not Drive" advisory has been issued, and it encompasses several models from one of the world's most prominent automobile manufacturers: Toyota.
Retail Focus
JANUARY 30, 2024
Scheduled for April 16th-17th, 2024 at London’s Business Design Centre, the Visual Merchandising and Display Show is not just an event; it’s a pivotal gathering for any industry aiming to enhance its physical spaces. This free-entry event extends its reach far beyond the retail world, offering invaluable resources, insights, and networking opportunities for sectors including hospitality, leisure, and more.
Retail Wire
JANUARY 30, 2024
Super Micro Computer, a server selling company, saw an impressive surge in its stock of nearly 10%, setting a new record high in after-hours trading on Monday.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Inside Retail
JANUARY 30, 2024
Tea has traditionally been marketed with images of classic sets of teapots and cups or cozy vignettes involving couches and knit cardigans. However, the drink, and the way we think about it, has been changing in recent years, as a new generation of brands connect with a younger and wider fanbase around the world. According to data collected by market research firm The Brainy Insights , the global tea market was valued at US$52 billion in 2022, and is expected to grow at a compound annual growth
Retail Wire
JANUARY 30, 2024
A Pennsylvania landscaper has won a record payout from Bayer. He maintained that the company's weed killer Roundup caused his blood cancer, and for that, he was awarded $2.25 billion.
Inside Retail
JANUARY 30, 2024
Chinese e-commerce giant JD.com’s recent announcement of a strategic partnership with Evri, the UK’s largest dedicated parcel delivery company, is poised to reshape the landscape of cross-continental commerce. The partnership leverages JD.com’s robust e-commerce capabilities in China, with Evri’s extensive delivery network across Europe.
Retail Wire
JANUARY 30, 2024
According to Mark Gurman, chief correspondent at Bloomberg, the iPhone's latest update iOS 18 could be "one of the biggest iOS updates — if not the biggest — in the company's history.
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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
Inside Retail
JANUARY 30, 2024
Australian lifestyle brand Country Road has celebrated its 50th anniversary with a new ad campaign and a suite of new logos. In honour of the brand’s golden jubilee, the latest campaign features Australian photographer Graham Shearer and other familiar faces including Gemma Ward, Billie-Jean Hamlet, Alex Libby, and Ollie Edwards. It was filmed in Broken Hill in Wilyakali and Barkindji Country.
Retail Wire
JANUARY 30, 2024
Elon Musk has made another groundbreaking announcement. The pioneer behind Tesla and SpaceX has now achieved a significant first in the world of neural technology — the initial implantation of a Neuralink device in a human subject.
Retail Gazette
JANUARY 30, 2024
Morrisons has sold 337 of its petrol forecourts to MFG in a £2.5bn deal, as it takes a minority stake in the petrol station giant. The deal forms “ a new strategic partnership” between the two companies, which are both owned by private equity firm CD&R, and will see Morrisons take around a 20% stake in MFG and enter into commercial and supply agreements with the business.
Retail Wire
JANUARY 30, 2024
As Apple gears up for the well-anticipated launch of the Vision Pro this Friday, Zoom announced on Monday that its upcoming visionOS app will be released on the same day.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Retail Gazette
JANUARY 30, 2024
Freemans reported a strong Christmas as sales edged up over the golden quarter thanks to its ongoing digital transformation strategy. Sales for the online department store rose 5% in the eight weeks to 31 December, boosted by a 29% surge in festive decorations and 14% jump in homewares and electricals. Freemans said that over 60% of the products featured within its ‘Made You Look’ Christmas TV ad campaign which include perfumes, bedding and a red Smeg kettle had all sold out.
Retail Wire
JANUARY 30, 2024
Nestlé has announced a significant streamlining of its operations. Notably, 216 workers at its Solon, Ohio, factory will be laid off.
Retail Gazette
JANUARY 30, 2024
John Lewis chair Dame Sharon White has claimed the business will return to profit this year, as it gears up to slash up to 11,000 jobs under its turnaround plan. The businesswoman told workers John Lewis would “more than break-even” after it made a £234m loss last year. Speaking in a video message, White said staff should prepare for “quite big changes and quite bold changes” The announcement follows news that the retailer was considering cutting at least 10% of its staff
Retail Wire
JANUARY 30, 2024
Starbucks has brought a controversial new drink to its chain stores nationwide. Oleato beverages are infused with olive oil and are available beginning today.
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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.
RIS News
JANUARY 30, 2024
Customer satisfaction in retail is making a comeback. See which seven retailers are consistently meeting customer expectations in this annual customer satisfaction ranking based on more than 40,000 customer responses.
Mass Relators
JANUARY 30, 2024
WEST DES MOINES, Iowa — Hy-Vee Inc. has become a joint owner of the medical clinic operator Exemplar Care as it works to bring more affordable primary care and urgent care services to Iowa patients and employers. Under the agreement, Exemplar Care medical clinics will be renamed as Hy-Vee Health Exemplar Care, offering direct primary care and 24/7 urgent care (where available).
Cisco Retail
JANUARY 30, 2024
Augmented reality (AR) has the potential to unlock a new level of interaction with the world around us. The Cisco Store has harnessed this technology by creating the Cisco Store Xplorer AR app.
Retail Dive
JANUARY 30, 2024
The online clothing-box retailer may have an opportunity to undo its mistakes and take advantage of weakness at rivals, analysts say.
Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach
More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio
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