Inside Retail

NOVEMBER 14, 2023

When apparel brand Helly Hansen was looking to increase the efficiency of its distribution centre packaging processes and reduce its environmental footprint, the company turned to Ranpak, a global name in environmentally sustainable, paper-based packaging solutions for e-commerce and industrial supply chains. Helly Hansen is a world leader in specialist skiing, sailing, outdoor clothing and workwear – and as such has a loyal customer base to whom environmental and sustainability concerns are nev

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Retail Wire

NOVEMBER 14, 2023

McDonald's and Crocs have collaborated to create a series of four shoes dedicated to some of the most iconic characters in the history of the fast-food chain.

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Inside Retail

NOVEMBER 14, 2023

Australian consumers are becoming more conscious of the social, environmental, and economic implications of their purchasing choices. However, ongoing cost-of-living pressures remain a significant barrier to translating these values into action. A recent report by Baptist World Aid, based on responses from over 2000 Australians surveyed by research firm McCrindle in September, revealed an increased awareness of the impact of consumer choices.

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Retail TouchPoints

NOVEMBER 14, 2023

Sustainability goals are all well and good, but too often they remain just that — goals rather than actual, measurable achievements. Sometimes this is due to deliberate greenwashing, but more often it’s a problem of planning and execution, according to Christian Davies, Principal at Bergmeyer+ , the new sustainability-focused division of retail design firm Bergmeyer , operating in partnership with SMS Collaborative.

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Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Inside Retail

NOVEMBER 14, 2023

Recycling has had a rough few years in Australia. While many businesses are doing their part to move away from plastic and use more sustainable and recyclable materials , it’s still proving difficult to keep non-biodegradable materials out of landfill. And, with the collapse of soft-plastic recycling provider RedCycle in 2022 , many brands have been left with few places to turn.

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Retail TouchPoints

NOVEMBER 14, 2023

J.Crew has launched a virtual experience that combines digital commerce, AI and gaming to make holiday shopping a bit more entertaining. The experience, designed in partnership with Obsess , is built around a user’s journey through a winter wonderland. Visitors (virtually) drive through a magical snowscape to a festive lodge and ski chalet where they can explore various holiday-friendly items.

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Retail TouchPoints

NOVEMBER 14, 2023

Bal Harbour Shops , the Miami Beach-based luxury shopping destination, is bringing a curated pop-up experience to Raleigh, N.C., later this month. This is the first stop of a multi-city tour that also will include stops in Greenville, S.C. and various cities across Northwest and Southwest Florida. The Bal Harbour Shops Access Pop-up is a 17,000-square-foot “alfresco space” designed by LOT-EK that will house a selection of high-end fashion, jewelry and lifestyle brands, including Balmain and Tiff

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Inside Retail

NOVEMBER 14, 2023

Fragrance retailer Flâner will open its first flagship store in Melbourne this month, after launching its first pop-up in Victoria in August. Located on Fitzroy’s Gertrude St, the location has been transformed from a barber shop untouched for 60 years. The palette designed by local architect Chris Thompson Studio is used throughout the space, and the rhythmic ceiling grid was kept, improved, and used as a highlight.

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Retail TouchPoints

NOVEMBER 14, 2023

Circuit City has launched a Series A funding round along with plans for alliances with national companies, though it did not identify which companies will be involved. These “Powered by Circuit City” partnerships will be centered on store-in-store concepts designed to seamlessly integrate the retailer’s electronics expertise and global brand awareness with other retail platforms, both online and in-store.

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Inside Retail

NOVEMBER 14, 2023

Beauty brand The Body Shop has been acquired by pan-European alternative investment firm Aurelius from Natura & Co for £207 million (US$258.69 million). The Body Shop has over 900 company-owned stores across 20 countries and has partnerships with franchisees operating 1600 stores in additional 69 geographies. “We are deeply grateful to Natura & Co for their unwavering support and I’m looking forward to working hand in hand with Aurelius as we adapt and flourish in new global

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Tokinomo

NOVEMBER 14, 2023

Ready to deep dive into the world of POS (point-of-sale) displays? In our comprehensive article, we’ll share everything you need to know about POS displays. From the basics to real-life examples of POS campaigns, you will find out more about these displays.

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Inside Retail

NOVEMBER 14, 2023

Bath & Body Works’ leap into the men’s grooming category has been showing great success. Over the past three years, Bath & Body Works has grown its men’s category, dubbed The Men’s Shop, by nearly 50 per cent, with a lineup that includes more than 200 grooming products across hair, beard, and skincare. Taking ‘The Men’s Shop’ on the road This month, the fragrance and self-care brand announced a new promotional campaign that will see professional athletes promoting

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Retail TouchPoints

NOVEMBER 14, 2023

Temu is taking its fight against impostors and “cybersquatters” to the courts. The retailer, known for its ultra-low prices and treasure hunt customer experience, plans to file a lawsuit on Nov. 16, 2023 in the U.S. District Court for the Northern District of Illinois alleging trademark infringement against 20 website domains, saying they created fake coupon codes and promotions in an effort to mislead consumers into believing they were engaging with genuine Temu offerings.

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Retail Wire

NOVEMBER 14, 2023

Arby's and the film "Good Burger 2" have collaborated on a meal and merch inspired by the original 1997 movie.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail TouchPoints

NOVEMBER 14, 2023

Natura &Co will sell The Body Shop to Aurelius for £207 million ( $257.8 million ) in a transaction expected to close by Dec. 31, 2023, subject to customary regulatory approvals. Aurelius has retail experience through investments in Footasylum , a UK-based fashion streetwear retailer, and global catering group LSG Sky Chefs. The private equity group is seeking to enhance ESG aspects in its portfolio and is committed to maintaining The Body Shop’s distinctive values, instilled by its founder,

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Retail Wire

NOVEMBER 14, 2023

Zelle is now prioritizing robust protection measures for its users against imposter scams.

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Retail Focus

NOVEMBER 14, 2023

Sovereign Centros has announced that premium womenswear brands, Phase Eight and Hobbs, have opened at Merry Hill, one of the UK’s top ten retail and leisure destinations. Having relocated from separate units, the sister brands have been brought together into an upsized 6,000 sq ft space on the Upper Mall, reaffirming their commitment to the destination.

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Retail Wire

NOVEMBER 14, 2023

Hyundai has joined Honda and Toyota to increase its factory workers' wages.

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Focus

NOVEMBER 14, 2023

Join Shoplight Ltd for an illuminating journey towards a more sustainable future in retail lighting. Their upcoming webinar explores how innovative bioplastics can revolutionise retail lighting, reduce carbon emissions, and drive sustainability in the retail construction sector. Don’t miss this chance to be part of the change. Be part of a stimulating discussion with Shoplight Managing Director, Mark Shortland, where you’ll learn the thinking behind their circular economy lighting solution

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Inside Retail

NOVEMBER 14, 2023

Romance book lovers and sisters Leah and Bea Koch have long been fans of the oft-misunderstood book genre and wanted to open a bookstore for the diverse audience of readers who love these novels. In 2015, the sisters started a fundraising campaign on Kickstarter to open their dream bookstore, eventually raising US$91,187 of their US$90,000 goal. In the spring of 2016, the two opened the first location of The Ripped Bodice, one of the first and only romance-focused bookstores in the US, in Culv

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Retail Wire

NOVEMBER 14, 2023

Starbucks Workers United has announced an upcoming strike on Red Cup Day later this week.

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Inside Retail

NOVEMBER 14, 2023

The Thai economy has a fit of the wobbles and the government wants to do something to get consumers up and spending. But in the annals of retail spending stimulus programs, the digital currency handout scheme that the new national government has in the works is just a little bit weird. On the surface of it, the proposal is pretty standard fare although it looks like there is going to be more than just tinkering around the edges of the scheme as it was originally proposed in August.

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Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Dive

NOVEMBER 14, 2023

The brand had long been marketed to workmen and outdoorsmen. But with the help of a group of influencers, the company unlocked the power of women selling to women.

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Inside Retail

NOVEMBER 14, 2023

As consumers constantly chase ‘the next best thing’ brands and retailers are realising more than ever the importance of accurately predicting demand and getting new products to market in as short a time as possible. But many companies are using spreadsheets or are saddled with outdated legacy systems – often custom-made and almost impossible to integrate with other solutions and platforms used within the business.

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Hyken

NOVEMBER 14, 2023

Last week, I introduced you to The Customer Hierarchy of Needs based on Maslow’s Hierarchy of Needs. This week, we focus on our employees. Before you can have a strong customer experience, you must have a good employee experience. So, here are the five levels of the pyramid that make up The Employee Hierarchy of Needs. The Paycheck: At the base of the pyramid is an employee’s primary need: money.

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Inside Retail

NOVEMBER 14, 2023

As the year-end shopping season kicks off, Zalora , one of Asia’s leading online fashion retailers, and part of Global Fashion Group (GFG), is ramping up its marketing to capture consumers’ attention. The e-commerce player recently launched The Terminal by ZALORA, a real-world pop-up, which ran from November 2nd to November 13th. Here, customers could experience a personalised, integrated, and immersive shopping adventure, all while addressing the growing demand for quality and authentic

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Gazette

NOVEMBER 14, 2023

B&Q and Screwfix owner Kingfisher has launched the first AI-powered assistant in the home improvement sector, using generative AI to support customers at home with their DIY projects. The AI assistant has initially launched in Castorama France, with plans to roll out to other retail banners across the Kingfisher Group as it answers customers’ DIY queries and provides step-by-step advice on a range of home improvement projects, as well as tailored product recommendations.

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Inside Retail

NOVEMBER 14, 2023

Kitchen Warehouse has acquired online kitchenware stores Everten Love to Cook and Kitchenware Australia, which serve customers in both Australia and New Zealand. The two kitchenware stores fulfilled 25,000 orders per month at peak during the pandemic. Everten Group founder said they decided to exit the business after developing an in-house solution named Profit Peak that enabled the company to boost profitability to address a declining top line revenue.

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Retail Gazette

NOVEMBER 14, 2023

The Body Shop has been snapped up by private equity investor Aurelius Group for £207m, just a fifth of the price that Brazilian cosmetics giant Natura paid for it in 2017. The sale, which is expected to complete next month, is far below the £500m price tag that Natura was understood to be targetting. After posting six consecutive quarters of losses, executives at Natura revealed in September that The Body Shop was weighing on the its bottom line as consumers had shifted spending following the pa

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Inside Retail

NOVEMBER 14, 2023

New Zealand clothing retailer Glassons is to join the tenant lineup at Westfield Knox’s new fashion and lifestyle precinct scheduled to open on November 23. Glassons will join Uniqlo, JD Sports, General Pants Co, and Glue Store, which will be part of the last stage of the $355 million redevelopment of the Victorian shopping centre. “We know the Knox community will enjoy shopping our range of trending and must-have pieces, wardrobe staples and everything in between, and we are thrille

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Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience