Sun.Sep 10, 2023

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Australian label Princess Polly opens its first physical store in the US

Inside Retail

Australian fast-fashion brand Princess Polly has expanded in the US opening a flagship store in Los Angeles. Established in 2005 by husband-and-wife team Wez and Eirin Bryett, the Gold Coast brand sells on-trend women’s clothing for predominantly Gen Z consumers. Since its entry online in 2019, the company says US sales have made up the majority of its revenue.

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Morrisons in talks to sell £2.5bn petrol forecourts business

Retail Gazette

Morrisons is in talks to sell its petrol forecourts business to Motor Fuel Group (MFG), which is also owned by private equity firm CD&R. A deal could come in the next month or two for Morrisons’ 340 forecourts, which Sky News reported could be worth around £2.5bn. CD&R had flagged the “potential opportunity for a commercial operational partnership between Morrisons and MFG” two years ago.

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Nobody Denim’s downsizing highlights the challenges of local manufacturing

Inside Retail

Australian fashion and premium jeans label Nobody Denim is renowned for its dedication to local production and manufacturing. Its founder John Condilis has also been a champion of supply chain innovation and transparency over the years. So a recent report that the business had laid off 40 garment workers was seen as a blow to fashion brands that view local production as a sustainable and profitable enterprise.

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Asda signs up Michael Bublé to star in Taika Waititi directed Christmas ad

Retail Gazette

Asda has signed up singer Michael Bublé to star in its Christmas advert. The Sun reports that Bublé will appear as a checkout worker in a series of ads directed by Taika Waititi, who directed JoJo Rabbit and Thor: Ragnarok. Bublé is inextricably linked with the festive period and his Christmas album is one of the best-selling albums of the 21st century.

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Can you rebuild trust with your customers in time for Christmas?

Inside Retail

According to PwC, trust has declined in the past year with only 30 per cent of people saying they have trust in consumer markets compared to 32 per cent the year prior. With Covid-19 fresh in our minds and a cost-of-living crisis still unfolding, there are plenty of reasons for consumer trust to have eroded, from increased prices at the cash register to lingering supply chain issues and delivery snafus.

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John Lewis Partnership half-year losses set to narrow 

Retail Gazette

John Lewis Partnership is set to report another loss this week at its half-year results, its first under the helm of new chief executive Nish Kankiwala. However, losses are expected to come in lower than the £99m shortfall posted a year previously, according to The Mail on Sunday. It is not unusual for John Lewis to make a loss in its first half – it has in three out of the last four years – as it does not cover the critical Christmas trading period.

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Co-op recruits undercover guards to combat shoplifting rise

Retail Gazette

Co-op has hired undercover guards to patrol its shop floors as it looks to combat the rise in shoplifting. The supermarket chain said it had increased the use of “covert” security staff to catch theives in stores, The Telegraph reported. The security employees are supplied by contractor Mitie and have been trained to confront and hold thieves until the police arrive on the scene.

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Zambrero opens new-look Kings Cross flagship restaurant

Inside Retail

Mexican quick-service restaurant group Zambrero has opened a new flagship restaurant in Sydney’s Kings Cross. The new location showcases the brand’s new, refreshed visual identity, and boosts its footprint to 14 outlets across the Sydney metro. The QSR chain has partnered with full creative agency Today the Brave to redesign the customer experience and rapidly grow the brand.

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John Lewis boss calls for government reform as high streets turn into ‘looting grounds’

Retail Gazette

John Lewis boss Sharon White has branded UK high streets as “looting grounds” for criminal gangs as she calls on the government to review the current state of town centres. In a letter to The Telegraph, the chairwoman said local high streets were being destroyed by the rise in shoplifting and antisocial behaviour, encouraged by years of shop closures that have left many town centres littered with “seemingly endless” rows of charity shops and boarded up storefronts.

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Why a major rent reset didn’t occur following the Covid-19 pandemic

Inside Retail

For a while, it was looking like a meaningful downward rent reset at shopping centres was a real possibility. By ‘reset’ we mean a substantial correction, not just the kind of fleeting, across-the-board compression of leasing spreads that you can expect in a normal economic contraction. We truly believed that this time it was going to be different, that landlords and tenants would engage in more meaningful risk-sharing: mainstream media was trumpeting it, governments were shaming landlords into

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Waitrose slashes prices for third time this year

Retail Gazette

Waitrose is slashing prices on 250 of its popular autumn products on Wednesday, the supermarket has revealed. The move will cut prices by 10% on average, across items including pasta, whole chickens, sausages and potatoes. The change makes it the third time Waitrose has lowered the costs of hundreds of products this year, under an £100m investment in lowering prices.

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7 Proven Ways to Increase Retail Customer Lifetime Value

Shopify

A common misconception for consumer brands is that the marketing process ends at the point of purchase. Explore the 7 proven strategies to maximize retail customer lifetime value. Learn how to boost loyalty, increase sales, and drive long-term growth.

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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

Hyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed.

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Star Micronics Joins BlueStar’s VARTECH 2023 as a Proud Gold Sponsor

Star Miconics

Star to unveil its latest advancements in POS technology, featuring the multi-media mC-Label3 printer and Star-branded high-resolution barcode scanners. San Antonio, TX – September 10, 2023 – Star Micronics , a global leader in mobile, point-of-sale (POS), and customer engagement technologies, is pleased to announce its participation as a gold sponsor in VARTECH 2023 , hosted by BlueStar.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Cisco Welcomes Nicole Isaac as Vice President of Global Public Policy

Cisco Retail

Today, Cisco announced Nicole Isaac has joined the company’s Government Affairs organization as Vice President of Global Public Policy.

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The four essential functions of a retail POS system

I Vend

A retail point of sale system is an essential in retail. Every retailer needs one, and pretty much all retailers have one. A retail point of sale system is about enabling and recording sales transactions – but it’s also so much more than that. Chosen well, a retail point of sale system can be the enabler that drives business growth and retail success.