Inside Retail

OCTOBER 26, 2023

The appeal of in-store shopping in a thriving e-commerce era is not diminishing – but it is evolving, according to new research commissioned by technology company Lightspeed and Inside Retail. “It is undeniable,” stresses Andrea Quinn, Apac senior director of sales at Lightspeed (pictured above). “Our survey reflected that consumers are drawn to physical stores for the tactile experience – with 56 per cent of consumers visiting stores to view products in real life and 46 per cent of consumers v

Shopping 246

Shopping Payment Services Dead-Stock Kiosk 246

Retail TouchPoints

OCTOBER 26, 2023

Global lifestyle brand True Religion has launched its first holiday campaign as part of its ongoing growth efforts in the U.S. Called “Style is a Gift,” the campaign features rapper and recording artist Quavo alongside influencer, TV personality and entrepreneur India Love. The goal is to position True Religion as the ultimate gifting destination for apparel and accessories, especially among Gen Zers who are increasingly gravitating toward Y2K-nostalgia style.

Accounting 249

Accounting Accessories Apparel Fashion 249

Inside Retail

OCTOBER 26, 2023

Westfield Knox in Victoria has opened its redefined food court on level one, which forms part of the shopping centre’s $355 million redevelopment. The food court features several stores including Mad Mex, KFC, Chatime, Roll’d, Subway, Soul Origin, A+HK Café, Bonbons Bakery, New Era Dumplings, and Royal Donuts. “Today marks another milestone in the transformation for our customers, bringing us closer to our next launch where we’ll see large-format fashion retailers open in our n

Fashion 264

Fashion Shopping Management ATS 264

Retail TouchPoints

OCTOBER 26, 2023

Photo courtesy Home Depot Home Depot is the self-proclaimed home of “the doers.” And that mentality of empowering people’s entrepreneurial drive extends inside the organization as well, where Home Depot has built a robust retail media operation that began long before “retail media” was a commonplace term. It started in 2018 when pioneering marketing executive Melanie Babcock saw an opportunity to let the Home Depot’s suppliers bid for retargeting traffic.

Planning 246

Planning Advertising Marketing Returns 246

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Inside Retail

OCTOBER 26, 2023

Footwear brand Skechers saw record sales of US$2.02 billion in the third quarter of FY23, up 7.8 per cent year on year. The company said sales grew in all its regions, including the Americas, which it attributed to the strength of its direct-to-consumer channel. Net earnings surged 69.3 per cent to $145.4 million while gross margin rose to 52.9 per cent. “Our record third-quarter sales were the result of our continued innovation and determination to deliver comfort, style and quality in ev

Consumer 264

Consumer Marketing Accessories Fashion 264

Retail TouchPoints

OCTOBER 26, 2023

UPS has agreed to acquire reverse-logistics solution Happy Returns from PayPal for an undisclosed amount. The deal is expected to close in the fourth quarter of this year. Happy Returns offers box-free, label-free returns for more than 800 merchant partners at over 10,000 locations across the U.S. including Petco , Hibbett , Ulta Beauty and Staples.

Returns 223

Returns Merchant Services Payment Services Location 223

Retail TouchPoints

OCTOBER 26, 2023

Claire’s is adding to its growing retail presence through a new partnership with Kohl’s that will see an assortment of the brand’s jewelry, accessories and cosmetics featured in Kohl’s stores nationwide in time for the holiday season. Claire’s activation at Kohl’s began rolling out in early October and will be live at 700 Kohl’s across the country by the end of the month, according to a company representative.

Jewelry 208

Jewelry Accessories Checkout Advertising 208

Inside Retail

OCTOBER 26, 2023

Cult Australian footwear label Twoobs has expanded its presence by opening its first physical store in Byron Bay. The store’s design incorporates sustainability elements, diverting 891kg of plastic waste from landfills. Founded in 2016 by Australian sisters and fashion personalities Jess and Stef Dadon, Twoobs focuses on producing eco-friendly and comfortable footwear.

Fashion 246

Fashion Consumer Accessories 246

Retail TouchPoints

OCTOBER 26, 2023

For customers, many aspects of a shopping trip impact whether they view it as a success. From the customer service of store associates to the quality of the products for sale, every store visit has its own unique factors that play into a customer’s overall satisfaction — factors that become irrelevant if the product a shopper is looking for isn’t available.

Checkout 205

Checkout Supermarket Fulfillment Consumer 205

Inside Retail

OCTOBER 26, 2023

Can an old dog learn new tricks? Macy’s has been stepping up to the plate with a series of new moves, from the expansion of its smaller-footprint stores, to a new digital fashion platform targeting younger shoppers. In October, the department store retailer announced plans to open 30 more “mini stores” in strip centers across the US over the next two years, as it veers outside of the shopping mall.

Department Stores 245

Department Stores Fashion Grocer Location 245

Advertisement

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail Focus

OCTOBER 26, 2023

Today, after much excitement, the LEGO Group opened the doors to its brand-new LEGO® Store in Blanchardstown Shopping Centre, Dublin. The new store is the brand’s latest location in Ireland, following the successful opening of the first ever Irish LEGO Store on Grafton Street in August 2022. Located in the well-known Dublin shopping centre, the LEGO Store Blanchardstown is already delighting fans of all ages, with an exciting collection of sets and experiences.

Shopping 147

Shopping Location Accessories Marketing 147

Inside Retail

OCTOBER 26, 2023

Target Australia has collaborated with Cungelella Art, an Australian art collective led by four Indigenous sisters, to launch a limited-edition clothing line. The range features family sleepwear, children’s swimwear and swim accessories. The family sleepwear is inspired by sisters’ children when they spent the night out in the country under the stars, with the hues echoing both the earthy tones and sky that surrounds them, which couple to provide a peaceful atmosphere ideal for bedtime.

Accessories 147

Accessories Fashion Marketing 147

Retail Gazette

OCTOBER 26, 2023

Standalone Wilko stores are set to return to the high street and retail parks before the end of the year as its new owner prepares for an aggressive roll-out. The Range owner SDS Superstores, which acquired the discount chain’s brand and intellectual property in a £5m deal after it collapsed into administration, said it was preparing a national roll-out of stores across England, Scotland, Wales and for the first time, Northern Ireland.

Returns 127

Returns Location Planning Shopping 127

Inside Retail

OCTOBER 26, 2023

Furniture and homewares brand Koskela recently outlined its agenda, aiming to achieve a fully circular business model by 2027, zero carbon emissions by 2035, and ensure that 90 percent of its manufactured products use recycled and recyclable materials by 2026 Here, CEO and co-founder Sasha Titchkosky talks to Inside Retail about how Koskela plans to achieve these objectives, and address Australia’s significant fast-furniture issue, which generates 30,0000 tonnes of commercial furniture wa

Planning 130

Planning Accounting Consumer ATS 130

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Wire

OCTOBER 26, 2023

Michelin's plant reaches the end of its tread life.

162

162

Inside Retail

OCTOBER 26, 2023

Digital retail media offers huge opportunities for incremental income, but many retailers have yet to take advantage of this new revenue stream. A leader in the field of digital retail media is global tech company PubMatic, whose Sydney-based director of commerce media, Apac, Brandon Lee, spoke with Inside Retail. Digital retail media refers to the advertising space and audience data that retailers can make available to brands to run digital advertising campaigns.

Advertising 130

Advertising Promotions Returns Management 130

Retail Gazette

OCTOBER 26, 2023

Tesco has hired former Aldi boss Matthew Barnes as its new UK chief executive as Jason Tarry steps down from the business after 33 years. Tarry, who has spent the last six years at the supermarket’s helm, will leave the grocer in March 2024. He is credited with leading Tesco through its turnaround and rebuilding the supermarket’s competitiveness in the UK market, against the backdrop of the pandemic.

Supermarket 113

Supermarket Grocer Promotions Marketing 113

Inside Retail

OCTOBER 26, 2023

As national retail manager at Godiva Australia, Haley Koo is involved in almost every touchpoint of the business, including new store openings, product development and packaging transformation. It’s the perfect role for someone who is energised both by working with customers and her colleagues. As one of this year’s Rising Stars of Retail , Koo takes a look back at the proudest moments of her career, her biggest role models, and what she loves about working in retail.

Finance 130

Finance Management Consumer ATS 130

Advertisement

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Wire

OCTOBER 26, 2023

Starbucks celebrates Yay Day in its own way.

147

147

Inside Retail

OCTOBER 26, 2023

Amazon.com on Thursday said growth in its cloud business is stabilizing as it signed new deals, but warned that consumers remained wary about spending going into the holiday quarter. The company predicted a rise in revenue over the key holiday season that could still miss Wall Street expectations, as it reported strong third quarter results buoyed by a recent marketing blitz and faster delivery.

Beauty and Health 130

Beauty and Health Fulfillment Promotions Consumer 130

Retail Times

OCTOBER 26, 2023

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Not On The High Street, the UK’s home of small creative businesses, has today rolled out billboards highlighting the landfill issue caused by bad Christmas gifting. Research by the brand revealed a startling 3,088,345 bad Christmas gifts were thrown away this year and ended up in landfill, and this yuletide, Not on The High Street are […] If you wa

105

105

Retail Wire

OCTOBER 26, 2023

Ready to not get intoxicated by Surely alcohol free wine?

130

130

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Dive

OCTOBER 26, 2023

As it courts high-end shoppers, the department store will also host in-store experiences like White Elephant parties and breakfast with Santa events.

Department Stores 107

Department Stores 107

Retail Customer Experience

OCTOBER 26, 2023

The ability to personalize customer responses, to allow more productivity elsewhere in the workforce and to respond 24/7 are all benefits of using ChatGPT in the customer service sector.

96

96

Retail Dive

OCTOBER 26, 2023

Private equity firm Nexus Capital Management will acquire the brand, though Unilever will keep a minority shareholder stake.

Management 117

Management 117

Retail Wire

OCTOBER 26, 2023

It's a beautiful Sephora sale.

130

130

Advertisement

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Dive

OCTOBER 26, 2023

The company — which rebranded as Bed Bath & Beyond earlier this year — wants to sell clearance products through its old name.

Planning 108

Planning 108

Cisco Retail

OCTOBER 26, 2023

What does it take to be greater together? Find out at this year’s highly anticipated Cisco Partner Summit 2023 , November 6-9th !

Customer Experience 96

Customer Experience ATS 96

Retail Dive

OCTOBER 26, 2023

Matthew Shay said inventory-to-sales ratios' return to pre-pandemic levels and his conversations with retail executives suggest the period of inflated stock levels are over.

Returns 91

Returns 91

Cisco Retail

OCTOBER 26, 2023

Part 4 of the six-part series – The 2023 Global Networking Trends Report series The next generation of enterprise architecture has arrived.

92

92

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience