Tue.Jan 31, 2023

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Where to Next for the Experience Economy?

Retail TouchPoints

Almost a quarter of a century ago, a groundbreaking article in Harvard Business Review heralded the dawn of the “fourth stage economy” — one in which the spotlight would be shone directly on consumers’ expectations of immersive brand experiences. This was the birth of the experience economy, a new era of business projecting beyond the simple exchange of money for goods and services.

Consumer 305
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World-first ARA program teaches retailers how to transition to net-zero

Inside Retail

To help retailers in their transition to net-zero emissions, the Australian Retailers Association (ARA) has developed what it hails as a world-first training program featuring leading sustainability experts. The ARA Net-Zero Accelerator is a two-day intensive workshop with guest expert speakers guiding retailers to build an initial strategic roadmap to take climate action.

Consumer 296
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Dunnhumby Survey: H-E-B Regains Title of America’s Top Grocer as Club Stores Move Up the Ranks

Retail TouchPoints

Three years after the pandemic upturned the grocery industry, omnichannel chain H-E-B has regained its leadership position as the top U.S. grocery retailer from Amazon , with Costco following closely behind in second place, according to the sixth annual Dunnhumby Retailer Preference Index (RPI). Amazon fell to third, while Wegmans took the fourth spot for the third year in a row.

Grocer 298
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Lark London Selects Woking’s Victoria Place for First Location Outside London

Retail Focus

Woking’s Victoria Place is set to welcome Lark London, an independent lifestyle boutique, in a move that marks the brand’s first store outside the capital. The multi award-winning retailer will open at 7 Commercial Way in a 1,558 sq ft space, showcasing its eclectic selection of lifestyle and homeware products from over 300 brands. Lark London, one of the first ‘Lifestyle Boutiques’ in London and run by Dominic and Priya Aurora-Crowe, takes a family-oriented and personal approach, rejecting th

Location 264
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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Destination XL Names New COO as it Looks to ‘Transform and Grow’

Retail TouchPoints

Destination XL Group (DXL) — which encompasses the DXL Big + Tall and Casual Male XL chains — has hired Dara Pauker as its new Chief Operating Officer. Pauker brings more than 20 years of strategy and leadership experience, with a particular emphasis on growth initiatives, and has been working with the company on a long-range strategic growth plan as a consultant since December 2021.

Apparel 277
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Liverpool One Launches Into 2023 With New Hollister Location and Gilly Hicks Entry

Retail Focus

Grosvenor announces a strong start to the year at Liverpool ONE with the forthcoming relocation of Hollister Co., the global teen retailer division of Abercrombie & Fitch Co. (A&F Co.), alongside Hollister sub-brand, Gilly Hicks. This latest commitment by the international retailers, showcases a strong vote of confidence in the destination, following successful 2022 results.

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Tom Sellers Selects Seven Dials’ Neal’s Yard for New Venture, Story Cellar

Retail Focus

Shaftesbury has announced that two Michelin Star chef, Tom Sellers, is set to unveil his new restaurant, Story Cellar, at Seven Dials this March. The 1700 sq ft unit will be a Parisian inspired rotisserie style restaurant, located in the iconic Neal’s Yard, and will feature counter dining and rotisserie chicken alongside a menu of house cured charcuterie and classic dishes, interpreted by Tom.

Boutique 261
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Tiffany & Co collaborates with Nike on ‘Legendary’ kicks

Inside Retail

Tiffany & Co has collaborated with Nike to release the Nike x Tiffany & Co Air Force 1 1837 sneakers and a limited-edition sterling silver accessories range. The sneakers, which will be available on March 7, are made of premium black suede, have a Tiffany Blue-coloured Swoosh, and co-branded silver elements over each heel. The Nike x Tiffany & Co Air Force 1 1837 will be available in women’s and men’s sizes, with a retail price of $356.98.

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Scan-and-go checkout, NRF Show, and Consumer behavior - Weekly Snacks #40

Tokinomo

Campaign scoop M&M Lovin’. In this commercial , Maya Rudolph, a big fan of M&M's, shared that many people, including her, love her. To highlight this, she presented a pie chart displaying the majority of people love her. As a result of this commonality, she announced that her face will be printed on all M&M's packaging. She expressed her delight in eating candy bearing her own likeness and conveyed her love for it.

Checkout 213
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CEOs exit: The Reject Shop, Best & Less leaders step down

Inside Retail

The CEOs of two discount retail chains — The Reject Shop and Best & Less Group — have stepped down with immediate effect today citing personal reasons. Phil Bishop, the CEO of The Reject Shop, will leave the business after just six months in the role , while Best & Less Group CEO Rodney Orrock has stepped down to continue his recovery from cancer.

Shopping 246
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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Vera Bradley Creates 2 New Leadership Roles, Cuts 3 Existing Positions in Executive Shakeup

Retail TouchPoints

Vera Bradley has reconfigured its leadership team with the appointment of Alison Hiatt to the newly-created job of Chief Marketing Officer and the removal of three high-level roles. Brand President Daren Hull, Chief Creative Officer Beatrice Mac Cabe and Chief Revenue Officer Mary Beth Trypus have all left the company following the elimination of their positions.

Marketing 173
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The Reject Shop sales increase, positive momentum in January

Inside Retail

Discount retailer The Reject Shop says it is pleased with the ongoing “positive momentum” in sales following a strong Christmas trading period. In a trading update citing preliminary unaudited accounts for its December half, sales are expected to be up 3.5 per cent to $439.7 million while comparable store sales improved by 2.4 per cent compared to the previous period.

Shopping 243
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The search for a better frozen pizza continues

Retail Wire

Brands continue on their quest to create a frozen pizza that provides the type of quality that Americans expect from their local pizzerias. Sales of frozen pizza have surged since the pandemic began, and several upscale brands have been rolled out in recent years looking to carve out a niche among Americans who want a better frozen pie.

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Why LVMH outperformed H&M amid a cost-of-living crisis

Inside Retail

H&M and LVMH target very different sectors of the fashion industry. The former, a fast fashion giant based in Sweden, saw a slump in fourth quarter earnings, with its operating profits falling by 87 per cent year on year, and its net profit declining by about 68 per cent. Meanwhile, multinational, luxury goods chain LVMH saw significant growth in sales and earnings.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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The global economic outlook improves

Retail Wire

The International Monetary Fund expects the global economy to improve as China relaxes its COVID-19 restrictions and the European and U.S. economies perform better than previously expected. “The outlook is less gloomy than in our October forecast,” said Pierre-Olivier Gourinchas, chief economist for the IMF. “We are not seeing a global recession right now.

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BWS launches Double Shot drive-thru coffee concept

Inside Retail

Liquor retailer BWS is opening its first drive-thru coffee concept at one of its biggest stores at Gateway Drive in Davenport, Tasmania. At this drive-thru, customers can find a Double Shot coffee cart that serves a range of fresh coffee and locally baked treats. The concept is a collaboration between the BWS owner Endeavour Group and Double Shot Coffee (a division of Oasis Griffiths Group).

Location 130
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Whole Foods wants vendors to cut prices

Retail Wire

Whole Foods is asking vendors to lower prices to reflect lower inflation rates. The grocery chain is seeking to improve the price perceptions that consumers hold for the chain. Foot traffic to Whole Foods’ stores fell eight percent in the fourth quarter, according to Placer.ai.

Consumer 130
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Battle of the sportswear brands: Why Chinese consumers are going local

Inside Retail

Late last year brought a symbolic event in the athletic footwear business in China: it was the return of the Shanghai Marathon, scratched in 2021, which attracted a record 18,000 runners and was won, both in the men’s and women’s divisions, by Chinese athletes. It was a high-profile signal that with the easing of Covid-related outdoor movement restrictions, the market for athletic footwear and apparel in China is set to get a huge shot in the arm.

Consumer 130
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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Sign and Digital UK 2023 is back for a Celebration of Signage

Retail Focus

Sign & Digital UK (SDUK) returns to the NEC Birmingham from 21 st to 23 rd March 2023. The floor plan is growing fast, with some of the biggest names in the industry, such as Roland DG, Epson UK, Premier, Hexis UK, Vivid Laminating Technologies and swissQprint, signed up. There will also be a host of familiar, and maybe not so familiar, exhibitors ready and waiting to welcome visitors from across the sign and large-format digital printing world.

Returns 130
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Modular sneakers and unsexy beauty: a look at what’s coming in 2023

Inside Retail

Global trend forecasting company WGSN recently released a report on the top fashion, beauty and consumer technology trends that are set to take off this year, including the rise of solar energy, modular sneakers and fantasy fitness to name a few. We asked Jess Tang, a senior consultant in the APAC region at WGSN, to share the most relevant insights and observations for retail in Asia.

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Sara McLaughlin spoofs SPCA commercials in Bud Light’s Super Bowl spot

Retail Wire

Sarah McLaughlin appears in a Bud Light commercial that will run during the Super Bowl broadcast. The new spot spoofs the singer’s well-known commercials for the Society to Prevent Cruelty to Animals that use her song “Angel” as the soundtrack.

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In data as in clothing, fashion needs the right measurements

Inside Retail

The digitisation of commerce and the plethora of new channels and touchpoints have resulted in huge opportunities for fashion brands. At the same time, they have created confusion and a struggle to accurately measure and identify the effectiveness of digital promotion campaigns. While there is a vast quantity of valuable data available, from web browsing and shopping behaviour to mobile payment data, many brands are struggling to analyse this information and draw actionable insights from it.

Fashion 130
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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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McD’s sees uptick in traffic and comps in the U.S.

Retail Wire

Traffic to McDonald’s U.S. locations increased in the fourth quarter. The fast-food giant, which reported a 10.3 percent gain in same-store sales during the period, reported earnings per share of $2.59, above the $2.45 that Wall Street expected.

Location 100
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Fashion Week 2023 program revealed, consumer shows added

Inside Retail

IMG has revealed this year’s Afterpay Australian Fashion Week (AAFW) program schedule, adding new consumer shows and panels with industry leaders and artists. This year, fashion fans will have exclusive access to designer shows and events on the official AAFW schedule to experience the event in person. Natalie Xenita, VP and MD of IMG fashion events and properties for Asia-Pacific, said the five-day program features Australian designers showcasing their creativity on a global stage.

Fashion 130
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Bed Bath & Beyond expected to declare bankruptcy this week

Retail Wire

Bed Bath & Beyond is working with liquidators to close stores as it holds out hope that a white knight buyer will make it possible to avoid bankruptcy. That scenario is seen as unlikely, which means that the retailer will likely file for bankruptcy protection before the week is out.

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Upgrade Your Customer Service to a First-Class Experience

Hyken

Many years ago, a friend shared some advice with me: It doesn’t cost much more to enjoy a first-class experience. He was referring to spending just a little more in certain situations to get much more out of the experience. It could be a nicer hotel, a better seat in a theater, a better cut of meat at the grocery store, and more. He found that it often doesn’t cost much more to upgrade.

Returns 115
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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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NLRB says Apple is interfering with workers’ right to organize

Retail Wire

The National Labor Relations Board (NLRB) has found that Apple’s work, handbook and confidentiality rules “tend to interfere with, restrain or coerce employees” from engaging in union organizing activity. The NLRB has laid out a pattern of activity that it claims proves its case. Apple disputes the assertions.

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E-commerce sales exceeded $1 trillion in 2022: report

Retail Dive

Total digital retail commerce hit a record in Q4 last year, reaching $332.2 billion, according to Comscore.

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Saks Fifth Avenue pursues menswear’s upside

Retail Wire

Saks Fifth Avenue’s flagship store in Manhattan held a party this week featuring James Harden of the Philadelphia 76ers as part of its renewed commitment to menswear. The luxury department store retailer opened its newly renovated section on the seventh floor. “While we remain focused on expanding our online offering and creating an unparalleled assortment of men’s fashion and accessories on Saks.com, our stores remain a crucial part of the Saks Fifth Avenue ecosystem,” said Tracy Margolie

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7-Eleven delivery robots hit the streets

Retail Dive

Customers ordering from the 7Now app in West Hollywood, California, may get the option to have their order sent via a Serve Robotics delivery bot.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.