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As the retail landscape becomes increasingly competitive, ensuring that pricing feels fair and transparent has never been more vital. In an age when shoppers are armed with more information and higher expectations, understanding how pricing is perceived isnt just helpful – its critical. HappyOrNots October 2024 report, Retails Biggest CX Trends in 2024 , sheds light on a growing issue for retailers: customer dissatisfaction with pricing.
Pandora’s ANZ GM Travis Liddle will step down from the role at the end of this month after 4.5 years with the company. Initially sales director within the Pacific Greater Asia cluster, he assumed the GM role in September 2023. Leaving Pandora and this incredible team has not been an easy decision,” he said in a statement. “Im proud of what weve achieved and excited to see the Pandora ANZ cluster thrive under new leadership.
When building a house, you start with a blueprint. Similarly, creating a meaningful customer experience begins with a map a tool to visualize the entire journey, from initial awareness to post-purchase interactions. Customer journey mapping (CJM) is widely used in retail to analyze and plan touch points before, during and after purchase. It provides a detailed view of the customers shopping process, helping retailers understand how customers interact with their brand at every stage.
When I worked in the luxury sector, it was synonymous with exclusivity and the unattainable, but in recent times, it has been undergoing a clear and fundamental shift. As it becomes harder to navigate uncertain markets and the ever-evolving consumer sentiment, Burberrys recent turnaround offers valuable lessons for those seeking good sustainable success in 2025 and beyond.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Nearly 60% of store design teams say their top challenge is adapting store experiences to new shopper expectations, according to Retail TouchPoints research. But retail organizations are gathering more data about their customers their behaviors, preferences and expectations than ever before, which can help guide retailers as they seek to improve the customer journey.
Indian retail conglomerate Reliance Retail has introduced an app in India to sell Sheins fashion products through a licensing agreement, marking the Chinese brand’s return after a five-year ban due to diplomatic tensions. The app, launched quietly by billionaire Mukesh Ambani’s Reliance on Saturday, represents a strategic shift from the company’s usual practice of integrating brands into its Ajio platform.
In what is likely a first for a U.S. retailer, Walmart has purchased a shopping mall the Monroeville Mall and Annex in Monroeville, Pa. Walmart paid developer CBL Properties $34 million in an all-cash deal for the site, located approximately 12 miles east of Pittsburgh. In a statement provided to CNBC , Walmart said it is very interested in being part of any future redevelopment of this site, but declined to provide further details about its plans or timelines for the property.
In what is likely a first for a U.S. retailer, Walmart has purchased a shopping mall the Monroeville Mall and Annex in Monroeville, Pa. Walmart paid developer CBL Properties $34 million in an all-cash deal for the site, located approximately 12 miles east of Pittsburgh. In a statement provided to CNBC , Walmart said it is very interested in being part of any future redevelopment of this site, but declined to provide further details about its plans or timelines for the property.
Open floor plans have become synonymous with modern living, offering a spacious, airy feel that many homeowners desire. However, this openness can also lead to a lack of privacy and structure. How do you maintain a sense of individuality in different areas of the home without compromising that open, communal atmosphere? The answer lies in using walls strategically to create distinct zones within your open plan.
Starbucks has joined the U.S. Food Waste Pact , a national voluntary agreement focused on using precompetitive collaboration and data sharing to cut waste in the U.S. food system. Starbucks is the second quick service restaurant (QSR) to join the Pact, joining Chick-fil-A and supermarket chains including Ahold Delhaize USA, Aldi U.S., Amazon Fresh, Raleys, Walmart and Whole Foods Market.
Capri Holdings reported a loss for the third fiscal quarter amid a double-digit sales decline. The companys revenue for the quarter ended December 28 fell 11.6 per cent to $1.26 billion. It swung to an operating loss of $590 million and net loss of $547 million. Chairman and CEO John D Idol said the results were disappointing, citing that the overall business remained challenged.
Foot Locker has opened its first standalone Kids Foot Locker Reimagined store at the Bay Plaza Shopping Center in the heart of the Bronx in New York City. The new store follows on the opening of four full-line Reimagined locations in 2024, which feature a refreshed design concept focused on immersive experiences and brand storytelling. Image courtesy Foot Locker Spanning more than 3,300 square feet , the Bronx store is 60% larger than the average Kids Foot Locker and is designed to immerse young
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Thirteen Lune is an e-commerce platform that sells beauty products from primarily Black-owned brands. Co-founded by longtime friends Nyakio Grieco and Patrick Herning, the CEO of plus-sized fashion brand 11 Honor, the idea for the business came about during the height of the 2020 Black Lives Matter movement. During that time, there were a lot of listicles going around celebrating Black-owned business to shop and follow, and I found myself and my previously-owned brand Nyakio Beauty (acquired by
Childrenswear brand Janie and Jack is launching a third-party marketplace, in partnership with Mirakl , to expand its online offerings beyond fashion and into home furnishings and dcor, toys, health and wellness products, and kids and baby gear. The brand is actively seeking 100 brand partners to join its marketplace as it looks to provide an enhanced experience for its loyal customers and ultimately position itself as a one-stop destination for families and premier gifting.
At the end of last year, David Jones announced the launch of a new mobile app as part of its $65 million digital transformation project. Like many legacy retailers, the Australian department store chain founded in 1838 faces the challenge of its updating backend systems to create a seamless experience for its customers. The app is just one of the ways David Jones aims to bridge the gap between online and in-store transactions.
Bargain Hunt , which bills itself as The Greatest Extreme Savings Store on Earth!, will be offering even steeper discounts during going-out-of-business sales at all 92 of its stores. The Nashville-based retailer, which operates across 10 states in the Midwest and Southeast, declared bankruptcy earlier this week and plans to shutter its store fleet by the end of February.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Asda has introduced its first automated free sample vending machine at its Pilsworth store in Bury, calling it a first to market innovation that will “revolutionise in-store sampling” Shoppers at the branch can access free samples through the Asda Rewards app, with Mller offering Frijj as the first product. The machine is supported by Asda’s retail media LS Eleven Media Services, which helps brands engage customers with dynamic content and product trials, The Grocer reported.
One of the best-known names in hospitality leasing, Ted Schama, has launched a new 360 0 advisory business, One Voice Hospitality. The firm has been conceived in response to the integrated decision-making becoming prevalent in the F&B and leisure sectors. One Voice Hospitality will use its extensive network and experience to bring together operators, landlords and corporate finance to work collaboratively to realise opportunities.
Total till sales at UK supermarkets grew by 5.3% in the four weeks to 27 January, according to the latest data from NielsenIQ (NIQ). This marks an increase from the 3.6% growth recorded in December, although underlying sales growth was more modest at 3%, as unit growth plateaued in recent weeks. With food inflation easing to 1.6%, compared to 6.4% last year, there was notable unit growth across all major supermarket chains.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Financial services firm Moody’s has warned Asda’s credit rating is under threat if it does not turn around its performance. The company stressed that chair Allan Leighton urgently needed to resolve the grocer’s operational issues. It cautioned the supermarket could fall behind Morrisons. Despite the northern rival being issued a weaker B1 rating, it recently saw full-year profit rise and its “strongest” quarter since 2021.
iStock/MoleskoStudio Say farewell to the Year of the Wood Dragon because the Year of the Wood Snake is upon us, officially beginning when the new moon enters Aquarius at 4:36 a.m. PT on Jan. 29, 2025. While every Lunar New Year prompts joyous gatherings and festivities, this year marks an especially exciting year to celebrate since the last time it was a Wood Snake year was in 1965.
Haribo has confirmed the opening date for its new Bluewater shopping centre store. The confectionary giant’s 11th retail site will open on 12 February at 10am, with its first 50 customers to be given free goodie bags upon visiting. Shoppers will be joined by Haribo’s Goldbear mascot for its opening celebration, who will lead the official ribbon cutting of the store.
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Interior design practice Studio Shoo has completed a store in Yerevan, Armenia, blending sculptural elements, chrome furniture and bright accents. The Milan -based studio transformed the retail space into a calm store for Estil.io , which was consistent with the brand's identity. Blue upholstered seats provide seating for customers The 144-square-metre (1550-square-foot) retail space, selling homeware, coffee table books and art objects, was designed to feel comfortable and inviting, providing s
The Metrocentre Partnership is celebrating a fast start to 2025, following a record-breaking 2024 for both sales and footfall. Proactive asset management, with nearly 300,000 sq ft of deals completed in the last 12 months, has helped to drive a 9.2% year-on-year footfall uplift year to date. The January visitation growth comes as Metrocentre announces 2024 figures, having welcomed 15.8 million visitors, a 10% increase on 2023.
Sephora UK is set to continue its rapid retail expansion in 2025 with the announcement of a new store opening at Meadowhall, Sheffield. Scheduled to launch in summer 2025, the Meadowhall location will be the first Sephora store in Yorkshire, further strengthening the brands presence across the UK. This announcement follows the news of Sephoras upcoming Liverpool ONE store opening in spring, making Meadowhall the ninth addition to the retailers growing portfolio.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
The automotive industry is undergoing a profound transformation, driven by the integration of financial technology (FinTech) into car finance options. This shift not only enhances the purchasing experience for consumers but also streamlines processes for dealerships and financial institutions. As traditional financing methods evolve, FinTech emerges as a pivotal force in reshaping how individuals approach car finance.
Cisco IOS XE offers advanced programmability and automation capabilities that simplify network management and reduce complexity. By utilizing open standards-based APIs such as NETCONF, RESTCONF, and gNMI, network administrators can efficiently provision and configure devices, minimizing manual errors.
Diptyque has announced the opening of its first Canary Wharf boutique in February 2025, marking a significant expansion into one of Londons busiest business and retail districts. The 48-square-metre space has been designed to reflect the brands architectural evolution, drawing inspiration from the recently opened Maison Diptyque London on New Bond Street, as well as its boutiques in Covent Garden and Marylebone High Street.
Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
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