Retail TouchPoints

FEBRUARY 5, 2025

As the retail landscape becomes increasingly competitive, ensuring that pricing feels fair and transparent has never been more vital. In an age when shoppers are armed with more information and higher expectations, understanding how pricing is perceived isnt just helpful – its critical. HappyOrNots October 2024 report, Retails Biggest CX Trends in 2024 , sheds light on a growing issue for retailers: customer dissatisfaction with pricing.

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Inside Retail

FEBRUARY 5, 2025

Pandora’s ANZ GM Travis Liddle will step down from the role at the end of this month after 4.5 years with the company. Initially sales director within the Pacific Greater Asia cluster, he assumed the GM role in September 2023. Leaving Pandora and this incredible team has not been an easy decision,” he said in a statement. “Im proud of what weve achieved and excited to see the Pandora ANZ cluster thrive under new leadership.

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Retail TouchPoints

FEBRUARY 5, 2025

When building a house, you start with a blueprint. Similarly, creating a meaningful customer experience begins with a map a tool to visualize the entire journey, from initial awareness to post-purchase interactions. Customer journey mapping (CJM) is widely used in retail to analyze and plan touch points before, during and after purchase. It provides a detailed view of the customers shopping process, helping retailers understand how customers interact with their brand at every stage.

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Customer Experience Promotions Checkout Planning 270

Inside Retail

FEBRUARY 5, 2025

When I worked in the luxury sector, it was synonymous with exclusivity and the unattainable, but in recent times, it has been undergoing a clear and fundamental shift. As it becomes harder to navigate uncertain markets and the ever-evolving consumer sentiment, Burberrys recent turnaround offers valuable lessons for those seeking good sustainable success in 2025 and beyond.

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Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Marketing

Retail TouchPoints

FEBRUARY 5, 2025

In what is likely a first for a U.S. retailer, Walmart has purchased a shopping mall the Monroeville Mall and Annex in Monroeville, Pa. Walmart paid developer CBL Properties $34 million in an all-cash deal for the site, located approximately 12 miles east of Pittsburgh. In a statement provided to CNBC , Walmart said it is very interested in being part of any future redevelopment of this site, but declined to provide further details about its plans or timelines for the property.

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Inside Retail

FEBRUARY 5, 2025

Indian retail conglomerate Reliance Retail has introduced an app in India to sell Sheins fashion products through a licensing agreement, marking the Chinese brand’s return after a five-year ban due to diplomatic tensions. The app, launched quietly by billionaire Mukesh Ambani’s Reliance on Saturday, represents a strategic shift from the company’s usual practice of integrating brands into its Ajio platform.

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Retail Focus

FEBRUARY 5, 2025

Open floor plans have become synonymous with modern living, offering a spacious, airy feel that many homeowners desire. However, this openness can also lead to a lack of privacy and structure. How do you maintain a sense of individuality in different areas of the home without compromising that open, communal atmosphere? The answer lies in using walls strategically to create distinct zones within your open plan.

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Retail TouchPoints

FEBRUARY 5, 2025

Childrenswear brand Janie and Jack is launching a third-party marketplace, in partnership with Mirakl , to expand its online offerings beyond fashion and into home furnishings and dcor, toys, health and wellness products, and kids and baby gear. The brand is actively seeking 100 brand partners to join its marketplace as it looks to provide an enhanced experience for its loyal customers and ultimately position itself as a one-stop destination for families and premier gifting.

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Inside Retail

FEBRUARY 5, 2025

Capri Holdings reported a loss for the third fiscal quarter amid a double-digit sales decline. The companys revenue for the quarter ended December 28 fell 11.6 per cent to $1.26 billion. It swung to an operating loss of $590 million and net loss of $547 million. Chairman and CEO John D Idol said the results were disappointing, citing that the overall business remained challenged.

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Retail TouchPoints

FEBRUARY 5, 2025

Bargain Hunt , which bills itself as The Greatest Extreme Savings Store on Earth!, will be offering even steeper discounts during going-out-of-business sales at all 92 of its stores. The Nashville-based retailer, which operates across 10 states in the Midwest and Southeast, declared bankruptcy earlier this week and plans to shutter its store fleet by the end of February.

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Apparel Consumer Planning Management 191

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When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

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Inside Retail

FEBRUARY 5, 2025

Thirteen Lune is an e-commerce platform that sells beauty products from primarily Black-owned brands. Co-founded by longtime friends Nyakio Grieco and Patrick Herning, the CEO of plus-sized fashion brand 11 Honor, the idea for the business came about during the height of the 2020 Black Lives Matter movement. During that time, there were a lot of listicles going around celebrating Black-owned business to shop and follow, and I found myself and my previously-owned brand Nyakio Beauty (acquired by

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Retail Wire

FEBRUARY 5, 2025

The broccoli recall affects products sold in 20 states.

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Inside Retail

FEBRUARY 5, 2025

At the end of last year, David Jones announced the launch of a new mobile app as part of its $65 million digital transformation project. Like many legacy retailers, the Australian department store chain founded in 1838 faces the challenge of its updating backend systems to create a seamless experience for its customers. The app is just one of the ways David Jones aims to bridge the gap between online and in-store transactions.

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Retail Wire

FEBRUARY 5, 2025

Target is continuing to feel the fallout of its diversity rollback.

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Advertiser: ZoomInfo

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

Marketing

Inside Retail

FEBRUARY 5, 2025

In late November, Vietnams biggest mall operator, Vincom, marked its 20th anniversary with special events across its nearly 90-strong portfolio of retail projects. Celebrities were trotted in for a big concert at K-Town Square, near Hanoi, to juice up the hoopla. The company was also feted widely in the countrys business media for its retail nation-building.

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Retail Gazette

FEBRUARY 5, 2025

Asda has introduced its first automated free sample vending machine at its Pilsworth store in Bury, calling it a first to market innovation that will “revolutionise in-store sampling” Shoppers at the branch can access free samples through the Asda Rewards app, with Mller offering Frijj as the first product. The machine is supported by Asda’s retail media LS Eleven Media Services, which helps brands engage customers with dynamic content and product trials, The Grocer reported.

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A1 Retail

FEBRUARY 5, 2025

One of the best-known names in hospitality leasing, Ted Schama, has launched a new 360 0 advisory business, One Voice Hospitality. The firm has been conceived in response to the integrated decision-making becoming prevalent in the F&B and leisure sectors. One Voice Hospitality will use its extensive network and experience to bring together operators, landlords and corporate finance to work collaboratively to realise opportunities.

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Retail Gazette

FEBRUARY 5, 2025

Total till sales at UK supermarkets grew by 5.3% in the four weeks to 27 January, according to the latest data from NielsenIQ (NIQ). This marks an increase from the 3.6% growth recorded in December, although underlying sales growth was more modest at 3%, as unit growth plateaued in recent weeks. With food inflation easing to 1.6%, compared to 6.4% last year, there was notable unit growth across all major supermarket chains.

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Supermarket Consumer Shopping Marketing 85

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Creating SEO-friendly content is key to improving your website’s visibility and attracting more visitors. This guide walks you through best practices for writing optimized content, including keyword placement, proper formatting, and engaging writing techniques. Whether you’re crafting blog posts, landing pages, or product descriptions, these proven SEO strategies will help your content rank higher and keep readers engaged.

Retail Wire

FEBRUARY 5, 2025

One hundred thousand eggs were stolen from the rear of a distribution trailer.

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Retail Gazette

FEBRUARY 5, 2025

Financial services firm Moody’s has warned Asda’s credit rating is under threat if it does not turn around its performance. The company stressed that chair Allan Leighton urgently needed to resolve the grocer’s operational issues. It cautioned the supermarket could fall behind Morrisons. Despite the northern rival being issued a weaker B1 rating, it recently saw full-year profit rise and its “strongest” quarter since 2021.

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Grocer Supermarket Customer Experience Marketing 85

A1 Retail

FEBRUARY 5, 2025

The Metrocentre Partnership is celebrating a fast start to 2025, following a record-breaking 2024 for both sales and footfall. Proactive asset management, with nearly 300,000 sq ft of deals completed in the last 12 months, has helped to drive a 9.2% year-on-year footfall uplift year to date. The January visitation growth comes as Metrocentre announces 2024 figures, having welcomed 15.8 million visitors, a 10% increase on 2023.

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Beauty and Health Outdoor Fashion Management 66

Retail Gazette

FEBRUARY 5, 2025

Haribo has confirmed the opening date for its new Bluewater shopping centre store. The confectionary giant’s 11th retail site will open on 12 February at 10am, with its first 50 customers to be given free goodie bags upon visiting. Shoppers will be joined by Haribo’s Goldbear mascot for its opening celebration, who will lead the official ribbon cutting of the store.

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Shopping ATS 82

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AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

Retail Wire

FEBRUARY 5, 2025

Chick-fil-A uses drones to improve its drive-thru experience.

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Dezeen

FEBRUARY 5, 2025

Interior design practice Studio Shoo has completed a store in Yerevan, Armenia, blending sculptural elements, chrome furniture and bright accents. The Milan -based studio transformed the retail space into a calm store for Estil.io , which was consistent with the brand's identity. Blue upholstered seats provide seating for customers The 144-square-metre (1550-square-foot) retail space, selling homeware, coffee table books and art objects, was designed to feel comfortable and inviting, providing s

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LS Retail

FEBRUARY 5, 2025

iStock/MoleskoStudio Say farewell to the Year of the Wood Dragon because the Year of the Wood Snake is upon us, officially beginning when the new moon enters Aquarius at 4:36 a.m. PT on Jan. 29, 2025. While every Lunar New Year prompts joyous gatherings and festivities, this year marks an especially exciting year to celebrate since the last time it was a Wood Snake year was in 1965.

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ATS 79

365 Retail

FEBRUARY 5, 2025

Sephora UK is set to continue its rapid retail expansion in 2025 with the announcement of a new store opening at Meadowhall, Sheffield. Scheduled to launch in summer 2025, the Meadowhall location will be the first Sephora store in Yorkshire, further strengthening the brands presence across the UK. This announcement follows the news of Sephoras upcoming Liverpool ONE store opening in spring, making Meadowhall the ninth addition to the retailers growing portfolio.

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A well-crafted SEO strategy is essential for boosting your website’s visibility and attracting the right audience. In this guide, we break down the key elements of effective SEO, including keyword research, content optimization, technical SEO, and link-building strategies. Whether you're new to SEO or looking to refine your approach, these actionable insights will help you climb search rankings and drive more traffic.

Retail Wire

FEBRUARY 5, 2025

Disney's solid financial performance was helped by a strong showing for "Moana 2" in the last quarter.

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365 Retail

FEBRUARY 5, 2025

The automotive industry is undergoing a profound transformation, driven by the integration of financial technology (FinTech) into car finance options. This shift not only enhances the purchasing experience for consumers but also streamlines processes for dealerships and financial institutions. As traditional financing methods evolve, FinTech emerges as a pivotal force in reshaping how individuals approach car finance.

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Finance Payment Services Consumer Management 59

Cisco Retail

FEBRUARY 5, 2025

Cisco IOS XE offers advanced programmability and automation capabilities that simplify network management and reduce complexity. By utilizing open standards-based APIs such as NETCONF, RESTCONF, and gNMI, network administrators can efficiently provision and configure devices, minimizing manual errors.

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ATS Management 64

365 Retail

FEBRUARY 5, 2025

Diptyque has announced the opening of its first Canary Wharf boutique in February 2025, marking a significant expansion into one of Londons busiest business and retail districts. The 48-square-metre space has been designed to reflect the brands architectural evolution, drawing inspiration from the recently opened Maison Diptyque London on New Bond Street, as well as its boutiques in Covent Garden and Marylebone High Street.

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Boutique Location Shopping Beauty and Health 59

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

ATS