Wed.Mar 06, 2024

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White paper: Re-Telling Retail

Retail Focus

The dynamics of storytelling in the volatile retail landscape have fundamentally changed and will shape our perception of the future. In this report in partnership with Retail Focus, James Breaks, Associate Director of Design at rpa: group , takes a close look into the past, present and future of our relationship with brands, and how we engage with them.

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QIC’s Robina Town Centre reaches $1 billion in sales

Inside Retail

QIC’s Robina Town Centre has reached a $1 billion in annual sales milestone after raising its customer footfall to more than 13 million per year. “Our long-term leasing strategy has seen several retailers significantly expand their footprint, with brands such as Apple and Mecca tripling their floorspace in the past five years,” said QIC leasing manager Byron Hayes. “Not only does this signal a desire for these brands to deepen their in-person connection with the Robina au

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Warby Parker Boosts Revenue 12% in 2023, Plans 40 New Stores this Year

Retail TouchPoints

In only its second full year as a public company, Warby Parker generated net revenue of $71.7 million in 2023, 12% higher than the $669.8 million generated in 2022. Additionally, the eyewear retailer increased average revenue per customer 9.3% in 2023, to $287 , and boosted its number of active customers 2.5% , to 2.33 million. Warby Parker, which began life as a pure-play DTC retailer, opened 40 stores in 2023 for a total of 237 and plans to open another 40 stores this year.

Planning 245
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ATO, police seize illegal sales suppression technology

Inside Retail

The Australian Taxation Office (ATO) has coordinated with police to conduct multiple raids on businesses suspected of using and manufacturing electronic sales suppression tools (ESSTs) to avoid tax. In the last two weeks, the ATO has raided 17 premises associated with three businesses suspected of supplying or manufacturing ESSTs and eight businesses suspected of using the tools in Sydney, NSW.

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Harnessing the Potential of Returnless Refunds to Improve Profitability and Customer Experience

Retail TouchPoints

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online. According to a report released in December by the National Retail Federation and Appriss Retail, for every $1 billion in sales, the average retailer incurs $145 mil

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ExxonMobil Blames Public for Climate Crisis

Retail Wire

ExxonMobil's CEO, Darren Woods, claims the public is to blame for the world's failure to meet climate goals, stirring up controversy among climate experts.

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Flying-Car Startup Backed by SpaceX Has Almost 3,000 Preorders

Retail Wire

A $300,000 flying car, called the Model A, is currently being developed by Alef Aeronautics, a Silicon Valley startup backed by SpaceX as well as Tim Draper, who has also invested in Elon Musk’s SpaceX and Tesla.

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Three Regional Grocers Tap Instacart to Power Ecommerce Sites

Retail TouchPoints

Canseco’s Market , Harps Foods and Price Chopper have joined the 600+ retail banners using Instacart Storefront to support their ecommerce sites. The solution features built-in catalog services and automated marketing campaigns as well as flexible fulfillment solutions that allow retailers to choose the model that works best for their stores. “We’ve come a long way in our digital journey by launching our app and website powered by Instacart Storefront,” said Alexis Canseco, Manager of Operations

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Blockchain and Luxury Retail

Retail Focus

Ghalia BOUSTANI. Expert Manager at Univers Retail | Published author | Visiting lecturer. In the digital age, luxury retail is facing unprecedented challenges, including the proliferation of counterfeit goods and the increasing shift to online shopping. To address these issues, luxury brands are seeking innovative solutions, with blockchain technology emerging as a promising tool to safeguard authenticity and enhance the customer experience.

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Athleta Looks to Recycled Textiles to Advance Circularity Efforts

Retail TouchPoints

Gap Inc. has partnered with Ambercycle to leverage recycled textiles in products for its Athleta brand beginning in 2026. Ambercycle uses proprietary molecular regeneration technology to turn discarded polyester into Cycora. This is a high-performance material designed to reproduce the quality of virgin-grade polyester while reducing industry greenhouse gas emissions and the need to landfill or incinerate end-of-life textiles.

Fashion 186
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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Vestiaire Collective’s Fanny Moizant on the importance of the US market

Inside Retail

In an era where fashion is often synonymous with fast-paced trends and disposable consumption, Vestiaire Collective has been spearheading a movement towards a more sustainable future. The renowned global platform for pre-loved luxury fashion recently unveiled its latest endeavour, a celebrity closet sale featuring Academy Award winner Jessica Chastain and esteemed stylist Elizabeth Stewart.

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American Express Alert: Potential Data Breach

Retail Wire

American Express Co. has recently notified a select group of its cardholders regarding a possible breach of their account details. This breach took place at a merchant processor, although the precise number of affected customers has not been disclosed.

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How To Look For Sales While Buying Mushroom Gummies?

Retail Focus

In the world of Mushroom Gummies , finding the best deals can be akin to discovering hidden treasures in a forest. With an ever-expanding market and many brands vying for attention, savvy shoppers understand the importance of hunting down sales to maximize savings without compromising quality. Whether you’re a seasoned enthusiast or a curious newcomer, learning how to navigate the landscape of sales and promotions is essential for snagging your favorite mushroom-infused treats at wallet-fr

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Fed Chair Expects Rate Cuts and Bank Rule Overhaul

Retail Wire

Federal Reserve Chair Jerome Powell delivered a detailed testimony to House lawmakers on Wednesday, indicating the potential for interest rate cuts in 2024. He expressed openness to significant changes in a controversial banking regulation proposal.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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7 Reasons To Invest In A High-Quality CBD Vape

Retail Focus

In the ever-evolving landscape of CBD products, one item stands out as a must-have investment for enthusiasts and newcomers alike: the high-quality CBD vape pens by CBDfx. Investing in a premium vape can elevate your experience by offering many benefits beyond traditional consumption methods. From enhanced flavour Image by nomz from Pixabay profiles to advanced technology, there are seven compelling reasons why discerning consumers should consider adding a top-notch vape to their collection.

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Foot Locker Shares Plummet on Profit Projection Disappointment

Retail Wire

Foot Locker's shares plummeted by approximately 27% on Wednesday following the retailer's announcement of lower-than-expected profit projections for 2024. The significant drop was driven by plans for increased investments across its operations aimed at stimulating demand.

Planning 130
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Asda faces second store strike amid slashed hours and alleged ‘bullying’ culture

Retail Gazette

Asda is set to face a second strike after GMB members at its Wisbech store voted to strike over claims of reduced hours and a rise in “bullying management” culture. According to the trade union, the ballot, which saw more than 97% voting to walk out with a turnout of 87%, was also sparked over claims that workers are unhappy over what it describes as “poor” levels of training and support for their job roles, as well as health and safety issues being “ignored”.

Grocer 135
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Cookie Monster Complains About Shrinkflation, Sparking White House Response

Retail Wire

Cookie Monster from Sesame Street recently took to X to express his frustration with the troubling trend of "shrinkflation" affecting consumer goods in the U.S. economy.

Consumer 130
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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Shein breaches UK company law after failing to disclose human owner

Retail Gazette

Shein’s UK arm has breached company law after failing to disclose its ownership, a move which could disrupt the fast-fashion giant’s plans to consider a London floatation. Under company law, businesses are legally required to declare their ultimate human beneficial owner – also known as their “person with significant control” (PSC). Filings on Companies House show Shein Distribution UK Ltd has listed Singapore-based Roadget Business Pte Ltd as its PSC and not an individual.

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Gas Power Returns to Dodge Charger for 2025

Retail Wire

Just when you thought electric was the way forward, the Dodge Charger throws a curveball. They're bringing back the internal combustion engine to the Charger for 2025.

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“There are many Barbies”: Mattel exec talks doll diversity as brand turns 65

Inside Retail

At 65 years of age, Barbie shows no signs of retiring from her 250 different jobs as a plastic and fantastic doll whose small feet have left a big cultural mark on the human world. The original Mattel Barbie with her iconic blonde hair, black and white bathing suit and eyes angled to the side, was inspired by creator Ruth Handler’s daughter, Barbara, in 1959.

Fashion 100
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Why the World’s Most Pricey Handbags Keep Getting More Expensive

Retail Wire

Designers are marking up the price of their signature bags to preserve exclusivity as the industry grows.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Boots staff told to return to office five days a week

Retail Gazette

Boots has told all head office employees that it is reverting back to working in the office five days a week from 1 September. The health and beauty retailer said it wanted to make its offices in Nottingham, London and Weybridge a “normal place of work” for its employees. Managing director Seb James said in an email to staff this week: “In line with a majority of UK businesses, I want to start a thoughtful plan that gets us back to the office – whether Nottingham, London

Returns 120
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Warner Bros. Discovery’s Max to Crack Down on Password Sharing

Retail Wire

The streaming service will soon end password sharing, and users will have to get their own accounts.

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Co-op gives store staff 10% pay rise in its ‘biggest ever investment into pay’

Retail Gazette

Co-op is giving store colleagues a pay increase to at least £12 an hour as it brings hourly rates in line with the Real Living Wage. The convenience chain said the move represents its biggest ever investment into pay having bumped up rates for shop staff by over 20% in the last two years. From 1 April, Co-op Customer Team Members outside of London will receive a 10.1% increase in pay to £12.00 per hour and employees in London will see their hourly rate increase from £12.25 to £13.15.

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Mega Millions Jackpot Rises to Over $687M

Retail Wire

No winner was recorded for the Tuesday, March 5 drawing of the Mega Millions jackpot.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Asos eyes India expansion under Reliance Retail partnership

Retail Gazette

Asos is thought to be in talks with Indian retail company Reliance Retail to bring the British fashion giant to the Indian market, reports have revealed. Sources said discussions between the two businesses have “been on for a while,” although an agreement has not yet been reached, according to India Retailing. India’s largest retailer is expected to offer Asos products via its department store arm, Centro, and online at fashion and lifestyle brand Ajio, one source reported.

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Using the Power of Artificial Intelligence to Augment Network Automation

Cisco Retail

Talking to your Network Embarking on my journey as a network engineer nearly two decades ago, I was among the early adopters who recognized the transformative potential of network automation.

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Aldi launches own-brand paper wine bottles in UK supermarket first

Retail Gazette

Aldi is launching two own-brand wines held in recyclable paper bottles, in partnership with sustainable packaging business Frugalpac. The Cambalala South African Shiraz and South African Sauvignon Blanc bottles will arrive in stores on Global Recycling Day, March 18, with the move believed to be a first for a UK supermarket. The bottles, which cost £7.99 each, are made from 94% recycled cardboard and lined with a food-grade pouch, making them roughly five times lighter than a normal glass wine b

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Diageo’s New Global Breakthrough Innovation Team Brings Spatial Computing to Don Julio Campaign

RIS News

The effort is being led by Sophie Kelly, global category director of Tequila for Diageo, and the company’s new Global Breakthrough Innovation Team, a subsidiary within its current Innovation function that launched early this year, with the goal to sh

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio