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When you make a high-consideration purchase: a luxury mattress, custom flooring, high-end appliances, you’re not just buying a product. You’re buying confidence. You’re trusting that someone, somewhere, will know what customer service is and have your back if something goes wrong.
Supermarket shelves look calm, yet the prices behind every carton of milk or bag of rice can shift overnight. Weather, geopolitics, energy costs, even a ship stuck in a canal can nudge a commodity upward and squeeze retail margins. If the past few years have taught purchasing teams anything, it is this: price risk is no longer a distant finance issue.
From barcode comparisons to instant resale authentication and artificial intelligence (AI) models guiding purchasing behaviour, the next evolution of artificial intelligence in retail isn’t happening in the cloud but on the shop floor. As AI reshapes both digital and physical experiences, the store is emerging as a high-stakes frontier, where value, trust and speed must collide in real time.
Major resellers including Etsy, Poshmark, Ebay and Depop , along with industry group American Circular Textiles , are expressing their support for the newly launched Recommerce Caucus, a bipartisan coalition championing the fast-growing circular economy, which is projected to reach as high as $1.04 trillion by 2035. The caucus, led by Rep. Sydney Kamlager-Dove (CA-37) and Nicole Malliotakis (NY-11), is committed to advancing forward-looking policies that support small businesses, expand access t
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Woolworths will be closing MyDeal, its online marketplace website, in September to refocus on Everyday Market and Big W’s marketplace. The company estimates the cash cost of the closure to be between $90 and $100 million, with non-cash expenses relating to the impairment of MyDeal’s assets to be around $45 million. This includes a payout for the remaining 19.8 per cent stake in the business still held by its original founders and management team.
Ecommerce brands today face a critical junction. Rapid shifts in consumer behavior, combined with accelerating technological innovation, require retailers to prioritize mobile site excellence more urgently than ever. This isn’t just about minor incremental improvements or ticking boxes on performance checklists – it’s about survival and relevance in a fundamentally transforming retail landscape.
American eyewear brand Moscot has entered the Australian market, opening its first store in South Yarra, Melbourne. The new space marks the brand’s 34th global location and it was designed to reflect Melbourne’s blend of heritage architecture, vibrant arts scene, and premium fashion. Spanning 98sqm, the flagship draws inspiration from Moscot’s original shop in Manhattan’s Lower East Side, featuring tin ceilings, vintage tchotchkes, historical artifacts, and New York-themed decor.
American eyewear brand Moscot has entered the Australian market, opening its first store in South Yarra, Melbourne. The new space marks the brand’s 34th global location and it was designed to reflect Melbourne’s blend of heritage architecture, vibrant arts scene, and premium fashion. Spanning 98sqm, the flagship draws inspiration from Moscot’s original shop in Manhattan’s Lower East Side, featuring tin ceilings, vintage tchotchkes, historical artifacts, and New York-themed decor.
Last year, 650 million people across 30 countries visited an Ikea store, and the company’s website attracted more than 4 billion visitors. Those are staggering numbers that would make any retailer crow, but when an organization of that size decides it needs to streamline processes, those numbers suddenly become daunting. That is, however, exactly what Ikea decided needed to happen, and to do it the company turned to…more numbers.
Four new stores opened last quarter are pushing the boundaries of design, technology, and brand storytelling. From Aesop’s algae-powered sanctuary in Hainan to Zara’s hyper-digital flagship in Nanjing, Hoka’s cloud-like pop-up in Hong Kong, and J Lindeberg’s five-floor golf-inspired Seoul experience, these openings demonstrate how global brands are rewriting the rules of in-store engagement.
J.Jill has named Courtney O’Connor as its SVP and Chief Merchandising Officer, effective June 30, 2025. O’Connor will succeed Shelley Liebsch, who will be leaving the apparel retailer to pursue other opportunities. O’Connor brings 20 years of retail experience to the position, most recently as Chief Merchandising Officer at Club Monaco , where she successfully supported the launch of new initiatives and the optimization of the company’s production cycle.
In the crowded world of celebrity beauty brands, few break through the noise. Rhode, the minimalist skincare label co-founded by Hailey Bieber, did more than just launch well. It moved quickly, scaled smart and has become a benchmark for modern brand-building. But behind the gloss and glazed doughnut skin is a blueprint that female founders should study closely.
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Staples Canada and Allstate Protection Plans have introduced Staples Trade-in by Allstate, allowing Canadians to exchange unwanted electronics for Staples e-gift cards. The program’s launch is timed to the start of the back-to-school season and is designed to help families and students by save money while reducing e-waste. Customers seeking to trade in smartphones, laptops and tablets must answer a few questions online to receive an instant quote.
After unveiling a concept store in its Cotton On Kids Highpoint location, brand director Nicky Moulder shared that the elevated retail space is more than a new design—its a movement and a community. Cotton On Kids is Australia’s only global children’s fashion brand, with stores across Australia, USA, South Africa, Malaysia, New Zealand and Singapore, dedicated to delivering an unrivalled retail experience for parents and children.
Glossier CEO Kyle Leahy will step down at the end of the year, and the search for her replacement is underway. Leahy will remain on the Glossier board through the transition. Leahy took over as CEO from Glossier Founder Emily Weiss in 2022 after joining the brand the prior year as Chief Commercial Officer. Prior to that, Leahy had spent nine years at Cole Haan in a variety of leadership roles.
Unsafe products in online marketplaces will face a tougher crackdown as the Australian Competition and Consumer Commission (ACCC) makes it a key priority during the 2025-26 period. The regulator will focus on issues such as misleading or deceptive advertising within influencer marketing, online reviews, in-app purchases and unsafe consumer products.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Your favourite vintage treasure trove just got even better. Beyond Retro is introducing a brand-new Weekly Colour Tag Deal System across all stores — offering customers 50% to 75% off specially marked vintage items every week. How does it work? It’s simple: each week, a new colour sticker will mark the discounted pieces in store. Shoppers just need to follow the colour of the week to uncover standout vintage finds at unbeatable prices.
Franchisors Cash Converters and Mobile Travel Agents (MTA) have each paid a $16,500 penalty after allegedly breaching the franchising code of conduct. The ACCC alleged that the two companies failed to annually update or confirm information on the Franchise Disclosure Register, a requirement of the Franchisor Code of Conduct. The register aims to provide information regarding franchises to prospective franchise buyers, current franchisees and professional advisers.
Danish homewares retailer Søstrene Grene is gearing up for further European growth with plans to enter Italy and Poland in 2026, as it aims to reach 500 stores by 2027. The expansion follows strong trading across the UK and wider European markets, with the company anticipating record revenue and profit for its latest financial year. “Despite ongoing economic headwinds, we continue to see strong footfall and engagement across our stores,” said Group CEO and co-owner Mikkel Grene.
Former employees of failed fashion retailer Jeanswest will receive 100 per cent of the more than $4 million they were owed, but the company’s unsecured creditors will only be paid 2 per cent. Jeanswest’s parent company Harbour Guidance will present a Deed of Company Arrangement (DOCA) at the second creditors’ meeting this Friday. The firm entered voluntary administration in March and appointed Pitcher Partners Melbourne as administrator.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
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Mattel has opened the Malibu Barbie Cafe in Melbourne, marking the pop-up concept’s first international appearance outside the US. Following successful activations in New York, Chicago, Miami, and other US cities, the two-storey venue will be located at Chadstone’s Social Quarter, running from now through summer next year. Paul Faulkner, SVP and MD of Mattel Asia Pacific, described the Malibu Barbie Cafe as a combined themed dining, entertainment, and retail experience in one immersive setting.
As we step into the second half of the decade, the UK property market continues to evolve, shaped by economic shifts, technological innovation, and changing lifestyle needs. Whether you’re a homeowner looking to sell, a first-time buyer, or a tenant navigating the rental landscape, keeping an eye on emerging trends can help you make informed decisions.
Skip to main content CONTINUE TO SITE ➞ Dont miss tomorrows retail industry news Let Retail Dives free newsletter keep you informed, straight from your inbox. Daily Dive M-F DTC Weekly Every Tuesday Marketing Weekly Every Wednesday Tech Weekly Every Thursday Operations Weekly Every Monday By signing up to receive our newsletter, you agree to our Terms of Use and Privacy Policy.
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Key Takeaways Understand Your Market: Analyze customer demographics and preferences to tailor offerings and optimize inventory based on local demand. Enhance Store Layout and Design: Create an inviting atmosphere with thoughtful product placement to improve customer experience and encourage impulse buying. Implement Effective Inventory Management: Use stock control techniques and technology to streamline inventory tracking, minimizing waste while meeting customer demands.
Fashion sales in April rose by an impressive 6.7% year-on-year The fashion category is firmly in focus at Eldon Square, Newcastle’s premier shopping and leisure destination, as the sector records a remarkable period of growth. The Office for National Statistics reported that UK clothing and footwear retail was down 1.8% YoY in April 2025 but despite economic pressures and evolving consumer habits, fashion at Eldon Square is not only holding steady, but thriving.
Two e-retailers are expanding their physical footprints – and both coincidentally chose to do so almost directly across the street from each other on New York’s Elizabeth Street. They are: • Perfumer Dossier (New York), which has opened its first flagship boutique at 242 Elizabeth St. in the Nolita neighborhood. The space, which offers the brand’s three major lines, was designed by architecture firm Malherbe Paris (Paris) in conjunction with Rekon Retail (New York).
CDS Superstores, the owner of The Range and Wilko, is accelerating plans for nationwide expansion and has issued a fresh call to landlords and property owners as it seeks new sites to support its next wave of store openings. Following rapid growth over the past six months — including the opening of 55 The Range superstores and hundreds of in-store concessions under Garden Centres by Homebase, Kitchens by Homebase and Bathrooms by Bathstore — the group is now actively sourcing retail units across
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
A pioneering partnership between charity Who Cares? Scotland and the John Lewis Partnership has helped one of the best-known retailers unlock a motivated, loyal talent pool, supporting people who’ve experienced the care system into work. Creating a workplace which supports people who have experience of the care system presents a real opportunity for the retail sector, according to charity Who Cares?
Lego has defied a global slump in toy sales, with its UK arm posting record revenue of over £500m last year. The Berkshire-based business reported a 12% rise in revenue to £502m in the year to 31 December 2024 according to The Times , despite what it described as “economic challenges” including inflation and a softening toy market. Pre-tax profit jumped to £43,m up from £24.2m the year before, while net profit hit £35.5m.
Canada-based c-store giant Alimentation Couche-Tard Inc. Laval, Que.) put out a news release on June 25 about its fourth quarter and fiscal year 2025 results. The release has just over 10,000 words, but made zero references to the biggest event in that period – AC-T’s proposal last August to buy industry leader 7-Eleven of Japan. The reason for the silence, C-Store Dive reports : both parties signed a non-disclosure agreement on May 1.
Small business owners in Pennsylvania are facing increasing pressures from the legal system, particularly regarding noneconomic damages in court cases. The National Federation of Independent Business (NFIB) recently filed an amicus brief in the case Paul Gill and Diane Gill v. Shell Oil Company , highlighting the urgent need for clarity and consistency in assessing these types of damages.
Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
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