Retail TouchPoints

MARCH 3, 2023

Nordstrom will shutter its six full-line department stores and seven Nordstrom Rack stores in Canada, along with its Canadian website , in a move that is expected to save the retailer $35 million in EBIT in fiscal 2023 compared to fiscal 2022. Nordstrom’s Canadian operations employ approximately 2,500 people. “We

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Department Stores Customer Experience Planning Store Operations 290

Retail TouchPoints

OCTOBER 18, 2021

Activist investor Jana Partners has taken an undisclosed stake in Macy’s and is prodding the department store chain to separate its ecommerce business from its brick-and-mortar operations. The online Saks business is valued at $6 billion , with an initial public offering planned for the first half of 2022.

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Department Stores Store Operations Planning Location 250

Retail TouchPoints

MAY 5, 2023

Macy’s will expand its off-mall presence by opening additional Market by Macy’s and Bloomie’s shops — smaller versions of the Macy’s and Bloomingdale’s department stores, respectively — even as it shutters full-size stores.

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Department Stores Checkout Location Planning 278

Retail TouchPoints

JANUARY 26, 2021

Belk is reportedly nearing a deal to file for bankruptcy, with plans for Sycamore Partners to hand ownership of the retailer to its lenders, people familiar with the matter told Bloomberg. The move would mark a reversal of Belk and Sycamore’s earlier plan , which would have helped the struggling department store avoid bankruptcy altogether.

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Department Stores Planning Store Operations 279

Inside Retail

JUNE 30, 2021

From using non-toxic paint in stores to digitising documents to avoid paper waste, more businesses are taking steps to make their physical operations more sustainable. That includes the Japanese department store chain Takashimaya. Takashimaya opened its first store in Kyoto, Japan, in 1831, selling gofuku (formal kimono).

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Department Stores Beauty and Health Accounting Promotions 246

Retail TouchPoints

NOVEMBER 18, 2022

million people plan to shop between Thanksgiving Day and Cyber Monday in 2022, representing 69% of all holiday shoppers, according to a survey conducted by the National Retail Federation (NRF) and Prosper Analytics. million people , 69% of those planning to shop across Thanksgiving weekend, heading out for deals. An estimated 166.3

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Shopping Department Stores Planning Accounting 288

Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., 2, 2023, Gass will lead the Levi’s brand and the company’s global digital and commercial operations, at which time she also is expected to join the company’s board of directors. Beginning Jan.

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Department Stores Planning Returns ATS 233

Retail TouchPoints

DECEMBER 14, 2022

Sears Hometown Stores , an offshoot of the original department store, has filed for Chapter 11 bankruptcy in Delaware. The “original” Sears reached a $175 million settlement with former CEO Eddie Lampert in August 2022 to clear the way for a long-delayed bankruptcy plan. billion.

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Department Stores Planning Store Operations 279

Retail TouchPoints

FEBRUARY 9, 2023

During his career, Nick’s been the Chief Merchant for one of the UK’s biggest retailers, led multiple categories for department store Marks & Spencer , and was a key leader in the category and international expansion of the multi-billion-dollar George brand.”

Department Stores 278

Department Stores ATS Planning Marketing 278

Retail TouchPoints

MAY 29, 2020

Q1 2020 financial results for Costco , Nordstrom and Abercrombie & Fitch encapsulate how three retail verticals — club, department and specialty apparel — are weathering the COVID-19 pandemic. Costco reported a successful quarter, while Nordstrom and Abercrombie discussed plans to handle the fallout. Costco posted a 7.3%

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Department Stores Operating Expenses Store Operations Apparel 164

Retail TouchPoints

FEBRUARY 7, 2023

American Dream’s newest tenant will be The ADdress, a 55,000-square-foot multi-brand store in a space that previously had been leased by Century 21 , according to Glossy. The concept was developer by Triple Five Group and is billed as the “first-ever modest clothing department store” (i.e.

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Payment Services Department Stores Checkout Finance 273

Retail TouchPoints

JUNE 1, 2022

Regional department store retailer Belk will host shops featuring products and services sold by Conn’s HomePlus in 10 to 20 locations as part of a pilot program that will kick off over the next few months.

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Shopping Department Stores Location Planning 279

Retail TouchPoints

SEPTEMBER 23, 2022

19 investor day, Ralph Lauren revealed that its growth plans through 2025, which will include opening 250 stores globally. The brand has exited two-thirds of its department store presence in the U.S. and reduced off-price exposure by 26% , but it has also opened 450 new global standalone stores and concessions.

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Department Stores Consumer Planning Store Operations 278

Retail TouchPoints

JANUARY 9, 2023

The closures are part of the retailer’s Polaris growth strategy , which aims to stabilize the department store as it pursues a return to growth. The Polaris strategy, which involves a combination of customer, operations and store footprint-based initiatives, has had mixed success.

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Department Stores Location Fashion Returns 266

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. 22 Macy’s announced plans to close 45 stores by mid-2021, according to CNBC , part of a previously announced plan to close 125 locations by 2023.

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Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

DECEMBER 20, 2021

Sears is planning for the sale or redevelopment of its Hoffman Estates, Ill. Sears has been downsizing its operations for several years and, like many companies, has been working with a mix of in-person and remote work during the pandemic. corporate headquarters, according to The Chicago Tribune and CNBC.

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Department Stores Planning Store Operations ATS 264

Retail TouchPoints

SEPTEMBER 28, 2020

Retailers hope to “flatten the curve” of holiday sales spikes by spreading their deals out over the course of the season, preventing the queues and crowds that have traditionally descended on stores on big “deal” days such as Black Friday. The pandemic has negatively impacted the department stores’ businesses.

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Fulfillment Department Stores Shipping Planning 306

Retail TouchPoints

JANUARY 26, 2021

Storied British department store chain Debenhams , which entered administration for the second time in April 2020, will live on online following the acquisition of its brand and websites by U.K.-based based digital fashion retailer Boohoo Group.

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Department Stores Fashion Location Planning 264

Retail TouchPoints

APRIL 6, 2022

Mall operator Unibail-Rodamco-Westfield SE (URW) is reportedly looking to divest most of its U.S. The plan, which was first announced in February 2021, may end up seeing a loss on the $14 billion it spent four years ago to acquire some of the country’s top-performing malls. URW valued its U.S. portfolio at $13.2 malls as prime targets.

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Payment Services Department Stores Advertising Planning 278

Retail TouchPoints

JULY 26, 2021

Former Bluemercury CEO and Co-Founder Marla Beck initially announced her plans to leave in 2019 alongside the departure of her husband, COO and Co-Founder Barry Beck. The retailer peaked at 187 stores in 2019, but has since downsized to 160 locations as Macy’s works to right-size its footprint.

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Beauty and Health Department Stores Location Planning 264

Retail TouchPoints

MAY 19, 2022

Poor Q1 results and the departure of two senior executives could further ramp up pressure for the department store retailer to sell itself. Gass noted in a statement that the retailer is “pleased with the number of parties who recognize the value of our business and plan”. Kohl’s reported a 5.2%

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Department Stores Location Marketing Planning 277

Retail TouchPoints

MARCH 13, 2024

The trend of a cautious yet resilient consumer has continued into the early stages of 2024, with high-ticket luxury and department store industries underperforming sectors that sell necessities — online retail, discount/club, automotive and grocery. Full-service restaurants are trailing their limited-service peers.

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Payment Services Consumer Customer Retention Marketing 264

Retail TouchPoints

MARCH 20, 2024

” Constantly Test and Iterate Design Concepts Retailers like Macy’s have made headlines for their moves to right-size their store fleet and invest in new, much smaller , store formats and experiences. “When they go shopping, they want to be treated specially.

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Specialty Retailers Department Stores Consumer Advertising 278

Inside Retail

MARCH 30, 2023

Tony Spring to succeed Jeff Gennette as Macy’s CEO By Aron Lewin Macy’s CEO Jeff Gennette has announced his retirement after working for the department store for over four decades. Gennette, who started at Macy’s in 1983, said that he was retiring because it was the right time for him and his family.

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Department Stores Finance Returns Supermarket 130

Retail TouchPoints

SEPTEMBER 3, 2020

When stores began to reopen, there was a fear that consumers would storm return desks. Indeed, one-third of consumers responding to a survey by Optoro said they had kept one or more purchases that they planned to return when stores reopened. However, apparel and department stores are elevated.

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Returns Merchant Services Department Stores Shipping 334

Retail TouchPoints

JANUARY 25, 2023

Forrester and Shopify found that more than half (54.5%) of holiday 2022 shoppers planned to visit brick-and-mortar stores for this reason. A positive experience in the store can lead to a purchase during the visit or online after the visit, while an underwhelming experience represents a missed opportunity.

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Store Layout Sporting Goods Consumer Department Stores 230

Retail TouchPoints

JULY 16, 2020

Shoppers have slowly begun to accept brick-and-mortar’s return: 22% have increased their willingness to set foot into a grocery store or pharmacy since March, according to data from Resonate. Only 24% planned to increase their online grocery orders in June, while 12% are starting to decrease their online grocery usage.

Returns 290

Returns Apparel Store Layout Specialty Retailers 290

Retail TouchPoints

AUGUST 5, 2020

An often-repeated statement is “all of our digital plans for the next five years will be executed in the next 12 months.” Now, retailers are urgently focused on making their shopping experience digital, contactless and pandemic-proof.

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Supermarket Returns Shopping Department Stores 264

Retail TouchPoints

MAY 21, 2021

That means using these insights to not just draw traffic and market in a cookie-less world , but really to use it for demand planning, to source new designs to determine where you should hold the inventory for those products. ”. Home Depot Benefits from Strong DIY Interest, but Trends Will Shift.

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Apparel Returns Department Stores Fulfillment 262

VMS

DECEMBER 22, 2021

Using Capture Services On-Demand, Matterport Pro2 cameras, or the Matterport Smartphone app, retail customers are creating virtual showrooms, curating shoppable digital experiences with e-commerce integration, and making store operations more efficient. Harrods Uses Matterport Capture Services to Create Virtual Showroom for Consumers.

Consumer 52

Consumer Visual Merchandising Jewelry Department Stores 52

365 Retail

SEPTEMBER 15, 2021

Department store digital pioneer Fiona Lay has been appointed as Digital Director. She has established customer-focused operations at board level to drive business growth throughout her 25 year career. Lucy Malcolm Green has been appointed as Head of Digital Merchandising.

Fashion 65

Fashion Department Stores Finance Customer Experience 65

Wiser

FEBRUARY 13, 2019

Instead, 45 percent plan a date night and 24 percent spend the romantic night at home. The answer was discount stores, such as 5 Below, dollar stores, and others, as 53 percent said they buy here for this holiday. Naturally, free shipping was much lower, likely connected to the preference for brick-and-mortar stores over online.

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Discount Store Department Stores Shipping Store Operations 74

Retail TouchPoints

FEBRUARY 24, 2021

133-year-old department store chain Belk has formally filed for bankruptcy after announcing plans two weeks ago for an expedited “one-day reorganization.” The reorganization plan, approved by a Houston bankruptcy court on Feb.

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Planning Department Stores Marketing Store Operations 182

Retail TouchPoints

OCTOBER 31, 2023

This past September, Target issued a news release about its plans to close nine stores in New York City, the Bay area and the Pacific Northwest “because theft and organized retail crime are threatening the safety of our team and guests, and contributing to unsustainable business performance.”

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Loss Prevention Sporting Goods Customer Experience Store Layout 294

Small Biz Trends

JULY 8, 2021

We have assembled all the numbers you need, including store operations, shopper behaviors, how retailers market their businesses, and much more. If you own a retail store or are considering shop ideas for a new one, take a look at the stats below. Specialty stores are often a part of small retail store businesses.

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Specialty Store Specialty Retailers Social Commerce Advertising 138

Retail Geek

JULY 30, 2021

Um so we’ll see if how that all plays out but I would say if I had one knock on the store. 6:00] Um Extended the the new visual merchandising approach to to the Staffing and store operations yet so maybe a work in progress. It just it doesn’t seem like they’ve. [6:00]

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Visual Merchandising Payment Services Advertising Merchant Services 106

Retail TouchPoints

NOVEMBER 19, 2021

When the first department store opened more than 100 years ago, the goal was to offer a multitude of specialty goods to a large number of people. Today, online stores serve that same purpose, but brick-and-mortar retail remains a powerful mechanism for both buyers and sellers. That said, there have been a few bumps in the road.

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Fulfillment Jewelry Inventory Management Consumer 304