Retail TouchPoints

FEBRUARY 9, 2023

Kohl’s has named Nick Jones as its new Chief Marketing and Digital Officer, effective next month. One of Kohl’s bright spots has been its Sephora at Kohl’s partnership; the retailer announced in August 2022 that it planned to expand the store-in-store initiative chainwide.

Department Stores 253

Department Stores ATS Planning Marketing 253

Retail TouchPoints

JUNE 1, 2022

Regional department store retailer Belk will host shops featuring products and services sold by Conn’s HomePlus in 10 to 20 locations as part of a pilot program that will kick off over the next few months.

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Shopping Department Stores Location Planning 279

Retail TouchPoints

MARCH 13, 2024

The trend of a cautious yet resilient consumer has continued into the early stages of 2024, with high-ticket luxury and department store industries underperforming sectors that sell necessities — online retail, discount/club, automotive and grocery. Full-service restaurants are trailing their limited-service peers.

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Payment Services Consumer Customer Retention Marketing 236

Retail TouchPoints

JANUARY 9, 2023

The closures are part of the retailer’s Polaris growth strategy , which aims to stabilize the department store as it pursues a return to growth. The Polaris strategy, which involves a combination of customer, operations and store footprint-based initiatives, has had mixed success.

Department Stores 218

Department Stores Location Fashion Returns 218

Retail TouchPoints

APRIL 6, 2022

Mall operator Unibail-Rodamco-Westfield SE (URW) is reportedly looking to divest most of its U.S. The plan, which was first announced in February 2021, may end up seeing a loss on the $14 billion it spent four years ago to acquire some of the country’s top-performing malls. URW valued its U.S. portfolio at $13.2 malls as prime targets.

Payment Services 256

Payment Services Department Stores Advertising Planning 256

Retail TouchPoints

SEPTEMBER 28, 2020

Retailers hope to “flatten the curve” of holiday sales spikes by spreading their deals out over the course of the season, preventing the queues and crowds that have traditionally descended on stores on big “deal” days such as Black Friday. The pandemic has negatively impacted the department stores’ businesses.

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Fulfillment Department Stores Shipping Planning 302

Retail TouchPoints

SEPTEMBER 23, 2022

19 investor day, Ralph Lauren revealed that its growth plans through 2025, which will include opening 250 stores globally. The brand has exited two-thirds of its department store presence in the U.S. and reduced off-price exposure by 26% , but it has also opened 450 new global standalone stores and concessions.

Department Stores 248

Department Stores Consumer Planning Store Operations 248

Retail TouchPoints

MAY 19, 2022

Poor Q1 results and the departure of two senior executives could further ramp up pressure for the department store retailer to sell itself. Gass noted in a statement that the retailer is “pleased with the number of parties who recognize the value of our business and plan”. Kohl’s reported a 5.2%

Department Stores 243

Department Stores Location Marketing Planning 243

Retail TouchPoints

MARCH 20, 2024

” Constantly Test and Iterate Design Concepts Retailers like Macy’s have made headlines for their moves to right-size their store fleet and invest in new, much smaller , store formats and experiences. Bring Hospitality into the Mix In primary markets such as Los Angeles and New York City, brands are venturing into hospitality.

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Specialty Retailers Department Stores Consumer Advertising 262

Inside Retail

MARCH 30, 2023

Tony Spring to succeed Jeff Gennette as Macy’s CEO By Aron Lewin Macy’s CEO Jeff Gennette has announced his retirement after working for the department store for over four decades. Before joining Metcash, Ramage was with Coles Liquor, where he held several roles across marketing, merchandise, operations and business development.

Department Stores 130

Department Stores Finance Returns Supermarket 130

Retail TouchPoints

SEPTEMBER 3, 2020

When stores began to reopen, there was a fear that consumers would storm return desks. Indeed, one-third of consumers responding to a survey by Optoro said they had kept one or more purchases that they planned to return when stores reopened. However, apparel and department stores are elevated.

Returns 328

Returns Merchant Services Department Stores Shipping 328

Retail TouchPoints

JANUARY 25, 2023

Forrester and Shopify found that more than half (54.5%) of holiday 2022 shoppers planned to visit brick-and-mortar stores for this reason. A positive experience in the store can lead to a purchase during the visit or online after the visit, while an underwhelming experience represents a missed opportunity.

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Store Layout Sporting Goods Consumer Location 218

Retail TouchPoints

AUGUST 5, 2020

An often-repeated statement is “all of our digital plans for the next five years will be executed in the next 12 months.” Following are summaries of the response in key markets around the world. Now, retailers are urgently focused on making their shopping experience digital, contactless and pandemic-proof.

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Supermarket Returns Shopping Department Stores 257

Retail TouchPoints

MAY 21, 2021

That means using these insights to not just draw traffic and market in a cookie-less world , but really to use it for demand planning, to source new designs to determine where you should hold the inventory for those products. ”. Home Depot Benefits from Strong DIY Interest, but Trends Will Shift.

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Apparel Returns Department Stores Fulfillment 229

Small Biz Trends

JULY 8, 2021

We have assembled all the numbers you need, including store operations, shopper behaviors, how retailers market their businesses, and much more. If you own a retail store or are considering shop ideas for a new one, take a look at the stats below. The retail market size is continuously growing. Physical Stores.

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Specialty Store Specialty Retailers Social Commerce Advertising 138

Retail TouchPoints

FEBRUARY 24, 2021

133-year-old department store chain Belk has formally filed for bankruptcy after announcing plans two weeks ago for an expedited “one-day reorganization.” In the court filing, the retailer cited the COVID-19 pandemic and “general market-related challenges” as primary catalysts of its recent decline.

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Planning Department Stores Marketing Store Operations 182

Retail Geek

JULY 30, 2021

Um so we’ll see if how that all plays out but I would say if I had one knock on the store. 6:00] Um Extended the the new visual merchandising approach to to the Staffing and store operations yet so maybe a work in progress. It just it doesn’t seem like they’ve. [6:00]

Visual Merchandising 105

Visual Merchandising Payment Services Advertising Merchant Services 105

Retail TouchPoints

NOVEMBER 19, 2021

When the first department store opened more than 100 years ago, the goal was to offer a multitude of specialty goods to a large number of people. Today, online stores serve that same purpose, but brick-and-mortar retail remains a powerful mechanism for both buyers and sellers. That said, there have been a few bumps in the road.

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Fulfillment Jewelry Inventory Management Consumer 271