Retail TouchPoints

JUNE 20, 2025

When customers feel like a brand truly understands their needs and wants, they are more likely to become returning buyers. Using data intentionally to offer rewards that align with customer desires ensures that every touch point adds value to the customer experience.

Customer Retention 257

Customer Retention Customer Experience Consumer Marketing 257

Inside Retail

MARCH 5, 2025

With delivery reliability significantly impacting customer retention and lifetime value, this must be a key focus for retailers. Reliability is non-negotiable according to Carina Micheal, Group Head of Technology and Digital, who said, ultimately, their customers prioritise optionality and flexibility.

Fulfillment 130

Fulfillment Shipping Customer Retention Inventory Management 130

Small Biz Trends

JULY 23, 2025

Cultivating Customer Loyalty Cultivating customer loyalty is crucial for sustaining growth in today’s competitive market. Loyal customers drive repeat purchases and can considerably boost your revenue. Implement loyalty programs to improve customer retention rates; a 5% increase can lead to profits soaring by 25-95%.

Marketing 71

Marketing Customer Retention Advertising Employee Engagement 71

Small Biz Trends

JUNE 17, 2025

Implement easy checkout processes, flexible payment options, and clear return policies. Enhancing convenience at every stage—from browsing to purchase—helps you capture sales and encourages return visits, solidifying your business’s relevance in the retail space. Why is the customer journey important?

Customer Experience 78

Customer Experience Payment Services Checkout Returns 78

Small Biz Trends

JUNE 12, 2025

Definition and Purpose Gift certificates represent a prepaid amount that customers can use to purchase products or services at a later date. Their primary purpose is to attract new customers while enticing existing ones to return. This approach can improve customer retention while facilitating predictable revenue streams.

Payment Services 68

Payment Services Customer Retention Promotions Returns 68

Inside Retail

MARCH 17, 2025

Without a compelling differentiation strategy beyond brand novelty, long-term customer retention becomes difficult. F&B establishments must also rotate menu offerings to keep customers returning to try new or seasonal dishes. Very few fast-casual restaurants can rely on a static menu and remain competitive.

Marketing 130

Marketing Customer Retention Returns Location 130

M19 Retail

DECEMBER 4, 2024

The Benefits of a Mobile POS for Retail Stores In the fast-evolving retail environment, where customer expectations continue to rise, delivering quick, personalized service is no longer optional; it’s essential for business growth and customer retention.

Payment Services 52

Payment Services Checkout Inventory Management Customer Retention 52

Small Biz Trends

JUNE 15, 2025

Combining Strategies: A blended approach utilizing both online and offline marketing channels can enhance overall customer retention and drive better results. Online Marketing Channels Understanding online marketing channels is crucial for small businesses aiming to enhance their online presence and engage effectively with customers.

Marketing 107

Marketing Advertising Customer Retention Target Market 107

Small Biz Trends

JUNE 18, 2025

Key Components: Optimize store layouts, ensure personalized engagement, invest in staff training, and actively request customer feedback to improve overall satisfaction. Definition and Importance Retail customer experience is the sum of all aspects influencing how a customer feels about your business.

Customer Experience 71

Customer Experience Store Layout Payment Services Supply Chain Management 71

Hyken

MARCH 3, 2025

While it may not be entirely realistic to have zero complaints, the aspiration drives companies to proactively identify and manage issues before they become a point of friction for the customers. It costs more to attract new customers than to retain current ones. Customer retention isn’t just about keeping one customer.

Customer Retention 63

Customer Retention Management Returns Customer Experience 63

Small Biz Trends

JUNE 17, 2025

Enhance Customer Experience: Training staff for efficient returns and providing loyalty programs can improve customer satisfaction and drive repeat business. Utilize Multiple Sales Channels: Expanding sales through e-commerce and local partnerships allows for greater reach and can attract new customer bases.

Inventory Management 103

Inventory Management Promotions Returns Customer Experience 103

Small Biz Trends

JUNE 28, 2025

Engaging with local influencers and employing social media can facilitate meaningful interactions, allowing you to communicate directly with potential customers. These strategies help you foster relationships, improving trust and credibility, essential for customer retention.

Advertising 94

Advertising Promotions Customer Retention Outdoor 94

Small Biz Trends

JULY 20, 2025

Next, build a sales funnel that effectively converts prospects into loyal customers. Focus on increasing customer retention through excellent service and loyalty programs. Build a structured sales funnel to effectively convert prospects into loyal customers and improve engagement through targeted marketing.

Customer Retention 64

Customer Retention Management Target Market Marketing 64

365 Retail

FEBRUARY 9, 2025

Data analytics enables retailers to identify patterns, predict future purchasing decisions, and personalise interactions at every stage of the customer journey. However, failing to act on these insights means missing valuable opportunities to build stronger relationships and enhance long-term customer retention.

Customer Retention 52

Customer Retention Consumer Advertising Marketing 52

365 Retail

MAY 6, 2025

Mobile Loyalty Programs: Modern Rewards That Retain Customer retention continues to outperform acquisition in ROI. One of the most effective ways to build long-term relationships is through mobile loyalty programs retail customers use. Reduced returns due to better product understanding.

Payment Services 52

Payment Services Checkout Customer Retention Consumer 52

RETAIL MANAGEMENT SOFTWARE

JULY 16, 2025

Tip: Use your POS system to sync inventory across all channels and personalize promotions based on customer buying history. Offer Exceptional Customer Service Excellent service doesn’t stop at the register. Make returns easy, respond promptly to customer questions, and reward loyalty. can go a long way.

Inventory Turnover 70

Inventory Turnover Inventory Management Promotions Store Layout 70

Small Biz Trends

JUNE 6, 2025

Build Brand Loyalty: Positive interactions during friendly events can lead to increased customer retention, loyalty, and positive reviews, benefiting your business in the long run. When people feel welcomed and appreciated, they’re more likely to return and spread the word. Why are friendly events important for brand loyalty?

Target Market 64

Target Market Customer Retention Promotions Marketing 64

Small Biz Trends

JULY 20, 2025

Keeping your products reliable ensures customers trust your brand and enhances loyalty. Adhering to ISO standards can elevate perceived product quality and minimize issues like lawsuits, recalls, and returns. Price and Value Price plays a crucial role in customer expectations.

Customer Retention 75

Customer Retention Jewelry Customer Experience Marketing 75

Small Biz Trends

JUNE 10, 2025

Key Takeaways Understanding the Concept: “Paying it forward” means performing acts of kindness without expecting anything in return, creating a ripple effect of goodwill in communities and businesses. In small business settings, this approach can enhance customer loyalty and improve community relations.

Customer Retention 107

Customer Retention Employee Engagement Promotions Returns 107

Retail Focus

MARCH 25, 2025

The more rewards or points customers earn through their purchases, the greater the incentive to return to the brand and make additional purchases. Personalisation and Customer Retention One of the main reasons loyalty programmes are so effective in driving engagement is their ability to offer a personalised experience for customers.

Payment Services 130

Payment Services Customer Retention Returns Customer Experience 130

Small Biz Trends

JUNE 21, 2025

Targeting events that align with your audience ensures effective marketing strategies and maximizes your return on investment. Elevated brand awareness fosters recall, keeping your business top-of-mind for potential customers long after the event concludes. What should businesses consider when planning for event sponsorship?

Customer Retention 112

Customer Retention Target Market Marketing Returns 112

Inside Retail

JULY 10, 2025

That’s why The Customer Show is becoming a key date in the calendar for forward-thinking marketers across Australia. Returning to Melbourne August 13-14, 2025, The Customer Show has built a legacy as a key meeting place for the last three years, dedicated to key conversations on customer experience, loyalty and engagement.

Marketing 130

Marketing Customer Retention Finance Returns 130

Small Biz Trends

JUNE 27, 2025

Customers expect a fair return on their investment, so a solid pricing strategy is crucial for retention. Personalization Enhances Experience: Tailoring services to individual preferences using CRM tools fosters customer engagement and satisfaction, making personalized interactions imperative.

Customer Experience 90

Customer Experience Clienteling Customer Retention Management 90

365 Retail

JANUARY 11, 2025

This reduces errors or miscounts in deliveries and returns without affecting the operation’s efficiency. Properly packaged products guarantee the customer receives their purchase intact, positively impacting customer retention and brand loyalty.

Inventory Management 52

Inventory Management Shipping Customer Retention Customer Experience 52

365 Retail

JANUARY 23, 2025

These developments are sure to increase customer retention and satisfaction, ultimately driving sales and growth. By diversifying rewards and providing memorable experiences, both online casinos and retailers can enhance customer retention and boost long-term engagement.

Retail Marketing 52

Retail Marketing Marketing Customer Retention Customer Experience 52

Small Biz Trends

JUNE 11, 2025

These services build stronger relationships with customers by meeting their specific needs and preferences. When customers feel valued and appreciated, they are more likely to return and recommend the business to others. Companies leveraging technology can significantly improve their value proposition and customer retention.

Customer Experience 81

Customer Experience Telecommunications Customer Retention Marketing 81

365 Retail

APRIL 15, 2025

To prevent this, it is essential to balance customer growth with powerful retention strategies. Research shows that retaining current customers is not only more cost-effective but also increases the likelihood of repeat purchases and higher spending over time. Customer retention begins with understanding your audience.

Consumer 52

Consumer Marketing Clienteling Customer Retention 52

Storis

MAY 27, 2025

STORIS makes warranty sales seamless and automated , allowing retailers to: Track warranty plans in real time , ensuring customers receive proper coverage. Simplify claims processing , leading to faster approvals and improved customer satisfaction.

Finance 52

Finance Shrinkage Customer Retention Planning 52

Small Biz Trends

JULY 13, 2025

Customized email marketing campaigns can yield a staggering 4400% return on investment, highlighting the influence of personalized communication. Companies leveraging both direct and indirect channels see a 47% rise in customer reach. A balanced approach can lead to a 30% increase in overall sales performance.

Marketing 99

Marketing Customer Retention Accounting Target Market 99

Small Biz Trends

JULY 25, 2025

Utilize SEO and digital marketing strategies for increased visibility and customer acquisition. Fashion Subscription Boxes Launch subscription services that deliver trendy outfits or accessories to subscribers each month, fostering long-term customer retention. Monetize via sponsorships and affiliate marketing.

Fashion 60

Fashion Payment Services Boutique Planning 60

365 Retail

MARCH 25, 2025

An analysis done recently by the World Economic Forum has focused on customer service trends as core ingredients for sustaining growth among stiff competition. Customer service plays a critical role in retaining customers. Growth Opportunities Providing superior customer service provides room to upsell or cross-sell products.

Payment Services 52

Payment Services Customer Retention Customer Experience Advertising 52

Small Biz Trends

JULY 19, 2025

Here’s a quick overview of the benefits: Benefit Impact Customer Retention 37% increase Sales Increase 20% increase Brand Awareness Up to 54% increase Conversion Rate Improvement 3 to 5 times higher Engage your customers, and watch your business thrive. Develop a compelling brand story.

Promotions 71

Promotions Customer Experience Customer Retention Consumer 71

Small Biz Trends

JULY 11, 2025

Value selling prioritizes customer needs , encouraging trust and loyalty. When you deliver real business value instead of just products, customer retention improves; satisfied customers are 60% more likely to make repeat purchases. This approach can lead to a significant revenue growth of 2.4

Customer Retention 109

Customer Retention Promotions Customer Experience Marketing 109

Small Biz Trends

JUNE 7, 2025

Customer Loyalty : Subscription services nurture long-term relationships, as customers regularly engage with your business through their ongoing memberships. Cost-Effectiveness : Reducing marketing costs for customer retention becomes feasible, as satisfied subscribers often promote your business through word-of-mouth.

Payment Services 68

Payment Services Inventory Management Management Promotions 68

Small Biz Trends

JULY 22, 2025

Profitability : Focus on the most profitable segments to maximize your return on investment. Implementing these strategies effectively can lead to significant improvements in revenue growth and customer retention, eventually giving you a competitive edge.

Management 64

Management Planning Target Market Marketing 64

Small Biz Trends

JUNE 19, 2025

A prime location may demand a higher investment yet yield significant returns. Regular foot traffic indicates a lively area, increasing the likelihood of walk-in customers. Designate areas for the customer seating, coffee bar, and staff behind-the-scenes operations. Cost : Factor in rental costs along with potential expenses.

Shopping 60

Shopping Location Advertising Planning 60

Small Biz Trends

JULY 20, 2025

Concentrating on core customers who already contribute considerably to your revenue can improve your marketing efforts, yielding higher returns. Remember, it costs five times more to acquire a new customer than to retain an existing one.

Customer Experience 75

Customer Experience Customer Retention Marketing Management 75