Retail TouchPoints

FEBRUARY 2, 2021

To put it simply, WhatsApp vastly improves customer engagement possibilities by providing for all the essentials under one roof, including the ability to integrate AI support bots and promotional campaigns. It’s not enough to blast a generic ad to a massive email database anymore.

Shopping 223

Shopping Customer Retention Promotions Marketing 223

Inside Retail

MAY 16, 2022

Retailers should also consider the differences between new and existing customers and shape retention strategies accordingly. Pillar 2: Product selection, pricing, and promotions. Additionally, many retailers continue to push e-commerce offers and promotions, despite thin profit margins.

Fulfillment 130

Fulfillment Promotions Shipping Returns 130

I Vend

MARCH 14, 2023

As shoppers return to brick and mortar stores in their drovers, they crave the in-store experience. But this isn’t simply a return to 2019 – the post-pandemic shoppers of 2023 have higher expectations and demands. iVend Mobile POS Mobile POS in retail engages and delights shoppers. Talk to iVend about mPOS for your stores.

Shopping 97

Shopping Point of Sale Payment Services Checkout 97

Retail TouchPoints

AUGUST 15, 2022

Customer acquisition costs online have reached unprecedented levels, which means marketing leaders are trying to diversify their toolkits. Consider the immersive 3D billboard Fortnite x Balenciaga launched in key markets to promote their partnership.

Drop-Shipping 195

Drop-Shipping Shipping Outdoor Customer Retention 195

Inside Retail

SEPTEMBER 4, 2022

That sharing leads to a better overall customer journey and stronger customer retention, as shoppers are exposed to content relevant to their preferences and lifestyle – versus offers that don’t fit their needs or wants. .

Customer Retention 147

Customer Retention Checkout Consumer Promotions 147

Retail TouchPoints

JULY 26, 2022

Customers can try products for seven days and return what they don’t like at no charge. Goodlife’s returns are already low — around 8% online (where returns are typically closer to 20% to 30% , especially in apparel) and 2% in stores. “[Try Try Now] allowed us to be arrogant,” said Codispoti. “

Fashion 251

Fashion Wholesale Apparel Returns 251

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments.

Advertising 298

Advertising Consumer Customer Retention Fulfillment 298

Inside Retail

JUNE 22, 2023

When inflation begins to drop and interest rates return to decline – we will likely see a resurgence in discretionary spending habits,” Zahra said. However, it’s more important than ever that claims are reinforced with evidence, with customer retention being critical in this economic environment.

Customer Retention 246

Customer Retention Consumer Accessories Marketing 246

Retail Minded

FEBRUARY 18, 2023

Because of these exorbitant costs of customer acquisition, businesses are shifting their focus on customer retention to drive repeat purchases among customers. On the other hand, Amazon receives repeat purchases from these customers every month which boosts its revenue. Check out the screenshot below.

Customer Retention 52

Customer Retention Promotions Customer Experience Marketing 52

I Vend

JULY 8, 2022

Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. Using image, video and sound to promote offers is highly engaging.

Customer Experience 52

Customer Experience Checkout Customer Retention Promotions 52

Independent Retailer

APRIL 28, 2022

Stores that offer their loyalty program members additional free gift rewards when they purchase less are also more likely to see those shoppers return to treat themselves, replenishing that item in a full size when they feel it is time for a treat. . These returns can be reduced via loyalty programs. Mother’s Day is Recession Proof .

Returns 52

Returns Customer Retention Promotions Consumer 52

V Count

MAY 6, 2024

Poor Customer Service : One significant factor that can lead to a decrease in customer retention is poor customer service. A customer may choose to leave a store and not make a purchase if they feel they are being ignored, not treated respectfully, or if they perceive the customer service to be subpar.

Payment Services 52

Payment Services Checkout Store Layout Returns 52

Small Biz Trends

NOVEMBER 24, 2022

If you’re looking to build customer loyalty and show your appreciation to your customers, the following ideas may help. Some may work specifically for long-time clients, while others can appeal to both new and returning customers. So we wanted to share a special [promotion/update] with you!

Customer Retention 105

Customer Retention Promotions Returns Shopping 105

365 Retail

DECEMBER 8, 2022

Forward-thinking brands can drive customer retention levels by delivering scalable, dependable and tailored customer experiences. Wunderkind research has found that less frequent but more meaningful insight-led interactions is something customers really want from the brands they deal with. Less is more (and better).

Customer Retention 52

Customer Retention Promotions Consumer Customer Experience 52

365 Retail

OCTOBER 19, 2023

From enhancing website speed to employing AI for customer service, technology can significantly improve user experience. High user satisfaction increases customer retention, a vital factor in any long-term growth strategy. Building Customer Relationships Customers are the lifeline of your business.

Customer Retention 52

Customer Retention Inventory Management Promotions Marketing 52

Independent Retailer

JULY 22, 2022

Word-of-mouth marketing, such as these campaigns, has a 37 percent higher customer retention rate than traditional advertising. The main goal of this tactic is to gain exposure and get new customers. If the influencer trusts you, they are likely to continue to want to work with you and promote your products. back to top.

Marketing 52

Marketing Customer Retention Advertising Promotions 52

Storis

FEBRUARY 23, 2020

Understanding the advantages of earning repeat customers is the foundation to grow your company. Before diving into improving your company’s customer retention rate, it is important to understand how it will positively affect your company. Reducing customer defection rate by 5% can increase profitability by 25-125%.

Customer Retention 52

Customer Retention Home Furnishings Payment Services Clienteling 52

V Count

MAY 5, 2021

Optimize prices & marketing promotions. Let’s say you recently launched a marketing campaign, like a window display promotion, to drive more people into your shop. Looking at your foot traffic numbers during the period of your promotion helps you determine whether or not your campaign was successful or not.

Net Profit 52

Net Profit ATV Customer Retention Store Layout 52

Hyken

FEBRUARY 18, 2024

Exploring Customer Loyalty and Retention by Vijay Iyer (Total Retail) Effective customer retention extends beyond product or service quality, emphasizing ongoing customer engagement post-purchase. While subscription models play a role, a crucial strategy involves identifying customer interests.

Customer Experience 51

Customer Experience Customer Retention Consumer Promotions 51

Independent Retailer

OCTOBER 20, 2022

Though collecting customer information and adding phone numbers to a database is easy, it requires finesse and market research to understand how best to utilize SMS to speak your customers’ language. Today’s Customers Respond to Text Messages. 5 Ways to Use SMS for Your Small Business. back to top.

Consumer 76

Consumer Customer Retention Marketing Promotions 76

Rain Pros

AUGUST 18, 2023

It offers unparalleled convenience and customer happiness and fosters a sense of trust and reliability that keeps customers coming back for more, which is essential for business longevity through customer retention. Simplicity – The return policy should be simple and have minimal steps for initiating a return.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Rain Pros

AUGUST 18, 2023

It offers unparalleled convenience and customer happiness and fosters a sense of trust and reliability that keeps customers coming back for more, which is essential for business longevity through customer retention. Simplicity – The return policy should be simple and have minimal steps for initiating a return.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Rangeme

OCTOBER 14, 2021

You will need to make sure that you have a good customer retention strategy in place to attract the consumers who received your products in a subscription box to become returning customers. Here are some best practices to consider when promoting your products to subscription box retailers: Start a conversation.

Drop-Shipping 52

Drop-Shipping Merchant Services Beauty and Health Shipping 52

Retail Minded

JULY 29, 2023

Automation and analytics have made it possible for retailers to identify customer trends quickly and respond in real time. This helps them understand customer needs better and create more targeted marketing campaigns that yield higher returns on investments (ROI). But that’s not all.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail Minded

JULY 29, 2023

Automation and analytics have made it possible for retailers to identify customer trends quickly and respond in real time. This helps them understand customer needs better and create more targeted marketing campaigns that yield higher returns on investments (ROI). But that’s not all.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Storis

MARCH 21, 2023

In fact, research shows that with follow-up or targeted marketing, approximately 20% of originally unsold guests can become converting customers. Likewise, the goal of retailers today shouldn’t be a singular sale, but rather customer retention. Our goal in redoing the living room is to host large family movie nights.

Home Furnishings 52

Home Furnishings Checkout Customer Retention Shopping 52

I Love Fashion

MARCH 29, 2021

Also, if ever questioned by an Fashion eCommerce Marketing store owner to list a number of pain points, three things would be on the top of everyone’s pain list: Products returns. Customer retention. Therefore, if you own an eCommerce store and you’re not leveraging UGC to promote your brand, now is the time to begin.

Fashion 59

Fashion Marketing Jewelry Customer Retention 59

Small Biz Trends

JUNE 29, 2023

Collaborate with the sales team to achieve sales targets and promote upselling opportunities. Stay updated on product knowledge, promotions, and company policies. Resolve customer issues and complaints in a timely and satisfactory manner. Maintain a positive and helpful attitude to create a welcoming atmosphere for customers.

Payment Services 75

Payment Services ATS Accounting Fulfillment 75

Retalon

AUGUST 22, 2023

GMROI – Gross Margin Return on Inventory Investment Definition GMROI measures how efficient and profitable you are at turning your inventory into gross profit. It provides insight into which products generate the highest return on investment. However, a good rule of thumb is CLV should be 3:1 of customer acquisition cost (CAC).

Customer Retention 41

Customer Retention Returns Payment Services Promotions 41

Hyken

SEPTEMBER 27, 2021

CMSWire) The better the experience, the more likely that person will return and give the brand their business. My Comment: This one may be more of a personalized marketing strategy than customer experience, but then again, customer experience and marketing go hand in hand. Find ways to promote your customers on social media.

Customer Experience 16

Customer Experience Customer Retention Location Promotions 16

RETAIL MANAGEMENT SOFTWARE

AUGUST 2, 2022

When a company has multiple stores, it becomes difficult to manage purchases, sales, purchase returns, and sales returns. In addition, RMS has integrated modules for all your vendors, suppliers, and customers while automating the majority of time-consuming processes. It will help you minimize customer complaints.

Management 84

Management Inventory Management Customer Retention Returns 84

Inside Retail

SEPTEMBER 19, 2022

Acoustic is a marketing and analytics software company that specialises in creating personalised, multi-channel engagement through its Acoustic Marketing Cloud service; optimising and analysing the digital experience through Tealeaf by Acoustic; and, using AI, optimising retail price and promotions through its DemandTec by Acoustic service.

Customer Experience 147

Customer Experience Customer Retention Marketing Promotions 147

V Count

OCTOBER 5, 2022

You may want to sell more of these items or promote them more prominently in your store. Focus on customer retention rather than acquisition. In fact, if you feel unsatisfied with the products, even with their customer service, you’ll not go to give that store a go. Are they generating a good return on investment?

Customer Retention 52

Customer Retention Markdowns Bundled Pricing Net Profit 52

V Count

MARCH 28, 2024

However, what is often overlooked in these instances is the direct correlation between highly satisfied customers and increased business loyalty and repeat purchases. They are more likely to return to your business and also recommend your services to others.

Management 52

Management Customer Retention Customer Experience Store Layout 52

V Count

MARCH 28, 2024

However, what is often overlooked in these instances is the direct correlation between highly satisfied customers and increased business loyalty and repeat purchases. They are more likely to return to your business and also recommend your services to others.

Management 52

Management Customer Retention Customer Experience Store Layout 52

I Vend

APRIL 12, 2022

The European Business Review recently reported , for example, on research that put the cost of acquisition at five times higher than retention. When it comes to profitability, the gains are even more compelling: Bain & Co’s research shows that a 5% increase in customer retention can ramp up profits by anything from 25% to a massive 95%.

Payment Services 98

Payment Services Customer Retention Customer Experience Promotions 98

Retalon

AUGUST 5, 2020

How effective are their promotional campaigns? Promotions Uplift Retail KPIs that Answer Questions About Customer Behavior 8. Customer Lifetime Value Which Retail Industry KPI is the Most Important? In particular, effective promotion planning depends on having accurate measurements of In-Stock Percentages.

Inventory Turnover 41

Inventory Turnover Promotions Merchant Services Markdowns 41