Checkout Customer Retention Promotions Returns 
Retail TouchPoints
AUGUST 28, 2023
To maximize both sales and profitability this holiday season, both retailers and brands will need to focus on customer retention and loyalty: “A lot of switching happened over the past few years, and now consumers are looking for value and quality,” said Garf. Shorter return windows generally mean more sales taking place in December.”
Retail TouchPoints
JUNE 29, 2021
This includes adjusting store hours to fit peak shopping times, reallocating inventory to different locations to increase sell-through, and adjusting planograms to remove bottlenecks that lead to longer checkout lines and wait times. Which impulse items are people buying at checkout? What to Expect from AI in Retail Over the Next Year.
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Retail TouchPoints
APRIL 12, 2023
Though many can’t afford to develop a completely autonomous shopping experience, cashless checkouts have made it easier and more convenient for those one-item shoppers to run in and out. Grocers that convince customers to become loyalty card holders, for example, will achieve levels of customer retention that restaurants don’t often see.
I Vend
MARCH 14, 2023
As shoppers return to brick and mortar stores in their drovers, they crave the in-store experience. But this isn’t simply a return to 2019 – the post-pandemic shoppers of 2023 have higher expectations and demands. Checkout – the shopper can avoid queues at the fixed POS, by completing the contactless payments at the mPOS.
V Count
MAY 6, 2024
Poor Customer Service : One significant factor that can lead to a decrease in customer retention is poor customer service. A customer may choose to leave a store and not make a purchase if they feel they are being ignored, not treated respectfully, or if they perceive the customer service to be subpar.
Inside Retail
SEPTEMBER 4, 2022
That sharing leads to a better overall customer journey and stronger customer retention, as shoppers are exposed to content relevant to their preferences and lifestyle – versus offers that don’t fit their needs or wants. .
I Vend
JULY 8, 2022
Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. Using image, video and sound to promote offers is highly engaging.
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