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Revolutionising Retail: refive Showcases Innovative In-Store Touchpoints at London’s Retail Technology Show

365 Retail

As the retail landscape evolves, refive is leading the charge in enhancing revenue and customer retention for brick-and-mortar stores. Join them at the Retail Technology Show at London’s Olympia on April 24 & 25, 2024, where they will demonstrate pioneering solutions designed to transform customer engagement.

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Loyalty strategies set to dominate the retail industry in 2024

Retail Gazette

The growing interest in loyalty programmes is no surprise given that customer retention and digital transformation are company leaders’ top two priorities. Click here to sign up to Retail Gazette‘s free daily email newsletter

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The Value of Repeat Customers

Storis

Understanding the advantages of earning repeat customers is the foundation to grow your company. Before diving into improving your company’s customer retention rate, it is important to understand how it will positively affect your company. Reducing customer defection rate by 5% can increase profitability by 25-125%.

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What does a loyal customer look like?

365 Retail

One of the most effective ways of turning a one-time customer into a repeat buyer that will, generally speaking, choose your brand over a competitor, starts with giving them a reason to hand over their first-party data. The key here is being able to market to a customer on a personal level. This isn’t just theorising: it really works.

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10 Important Areas to Explore During Your Company’s Mid-Year Check-In

Small Biz Trends

Customer-Facing Communication. “One important area that I like to check is our customer-facing communication. I do a thorough check of our social media content, email newsletters and customer support tickets. It also gives me the chance to see how customers respond to our marketing.”

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Customer Experience in the Age of Big Data

Independent Retailer

One way to do that is to focus on deepening that human connection between retailer and customer. If a customer knows your newsletter is always going to be relevant to them, for example, they will make sure it is getting past their AI-powered spam filters. Improving the Experience.

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Interview: How ex-JD man Barry Bown is growing Footasylum’s footprint – and its brand

Retail Gazette

Footasylum has partnered with mobile-first cloud platform New Store to power its omnichannel experience and customers can now order online and pick-up in store, from a store assistant or a click-and-collect locker. It is also working with promotion and loyalty specialist Talon One to help drive brand engagement and customer retention.

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