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How to Deliver a Flawless In-Store Customer Experience

Independent Retailer

With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. Adopting item-level radio-frequency identification (RFID) technology ensures customer service is elevated to new levels in order to remain relevant within a crowded field of competitors.

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5G in Retail: Creating the WOW factor

Retail TouchPoints

Delivery and stocking experiences: 5G can support massive IoT connectivity, which can be used to improve product tracking capabilities. 5G can reduce wasted time and prevent inventory shrinkage, providing retailers with cost savings. A pallet of goods can be tracked from departure at the manufacturing site through transit to the store.

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Smaller Spaces, Bigger Tech and Optimized CX

Retail TouchPoints

Roaming checkout enables employees to take payments from shoppers from anywhere inside the store. To curb shrinkage, self-pay via an app is used to let shoppers and guests purchase items themselves. They simply scan the item or put it in their cart on their phone, pay and walk out with item in tow.

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The Rise of Micro Markets in Airports

Retail TouchPoints

While airports are “public spaces” and micro markets have traditionally been in “closed environments,” the risk of shrinkage outweighs the cost of employee overhead, and since people have already been through security this provides a perception of oversight.

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Inventory management for efficiency and experience

I Vend

iVend Retail Inventory Management Inventory management drives store efficiency and customer experience. They help retailers ensure they have the right goods in the right place at the right time, improving store performance and enhancing customer experience. Why is single view of inventory important?

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Stop out of stocks denting your profits this holiday season

I Vend

Effective inventory management leads to lower overall inventory costs, fewer lost sales due to stock-outs, and greater customer satisfaction – and ultimately more profit. Point of sale store operationscustomers want fast and friction-free checkout, and retailers need to know what has been sold.