Retail TouchPoints

JANUARY 12, 2021

The first day is also jam-packed with discussion around the topics currently dominating retail discourse as the vaccine rollout begins. Google Maps Customer Journeys, Equality Lounge Explores Diversity and Inclusion.

Consumer 205

Consumer Retail Trends Returns Customer Experience 205

Retail TouchPoints

JANUARY 20, 2022

Do they invest in emerging business models such as buying online and picking up in-store, or doorstep delivery, or expedited return programs? Retailers will need to decide where to cut back and where to invest — and those are decisions where procurement, using current technologies, can generate real dividends.

Merchant Services 232

Merchant Services Clienteling Shipping Inventory Management 232

Retail Times

APRIL 6, 2021

Customers today are voting with their wallets and choosing retailers focused on creating an enhanced customer experience. Whether it’s curbside pick up, cause based marketing, or social shopping — the way retailers are doing business is rapidly evolving. Improved inventory tracking.

Consumer 104

Consumer Shopping Customer Experience Payment Services 104

Inside Retail

FEBRUARY 16, 2022

” Soon after lockdowns ended, InStitchu re-opened all its Australian showrooms, boosted its staff levels, and got back into what it does best: helping customers get the perfect fit in clothes made to measure and made to last with sustainable materials. A well-tailored customer experience.

Planning 130

Planning Fashion Fast Fashion Customer Experience 130

Indigo 9 Digital

FEBRUARY 24, 2023

By Tricia McKinnon Long before it became trendy Starbucks focused on the customer experience. For anyone who has tried to create a compelling experience for their customers, one that makes them continually come back for more, they know it’s not easy. Even Warren Buffett would be impressed with those returns.

Customer Experience 105

Customer Experience Returns Location Retail Trends 105

Inside Retail

FEBRUARY 13, 2022

“Our edge is our passion for the sector and focus on the shopper, supported by innovative technology,” Mittoni says about the return of Toys ‘R’ Us to the UK. “The previous Toys ‘R’ Us businesses in Australia and the UK achieved revenues of almost $900 million across nearly 150 stores. .”

Customer Experience 130

Customer Experience Fulfillment Marketing Consumer 130

Small Biz Trends

JULY 8, 2021

It allows companies to operate faster, more efficiently, encourages collaboration, and in return creates growth. However, human interaction is still key in creating a positive customer experience. Personalization and customization are key in targeting a customer base and to make sure a business is serving their specific needs.

Customer Experience 141

Customer Experience Returns Accounting Consumer 141

Retail TouchPoints

FEBRUARY 11, 2021

Now the store is viewed as a flexible asset, capable of fulfilling a variety of needs: Distribution center supplying inventory to other locations Ecommerce fulfillment Amazon return hub Curbside pickup Private bubble/pod shopping location Retooled for more buying, less shopping Emphasis on health and safety, contactless shopping.

Retail Trends 228

Retail Trends Payment Services Supply Chain Management Fulfillment 228

Indigo 9 Digital

SEPTEMBER 7, 2022

Commissions typically range from 25%-33% depending on whether in addition to providing eCommerce functionality Farfetch manages shipping, returns or other services. Under this model brands have more control over merchandising, pricing and the customer experience.

Boutique 98

Boutique Fashion Customer Experience Markdowns 98

Small Biz Trends

JULY 8, 2021

The same Retail Dive survey also notes that 49% of customers like to buy from physical stores because they want to buy now and fast. That said, improving the in-store customer experience can delight your customers and increase sales. 62% of customers buy more than what initially intended during in-store shopping.

Specialty Store 138

Specialty Store Specialty Retailers Social Commerce Advertising 138

Retail TouchPoints

NOVEMBER 12, 2020

In keeping with a global retail trend , consider starting your holiday music earlier this year. The ecommerce giant, like big box retailers, understands people will not be waiting for Black Friday sales to start their shopping. There is a reason why Amazon moved Prime Day to Oct.13-14.

Consumer 238

Consumer Shipping Retail Trends Shopping 238

Indigo 9 Digital

MAY 31, 2022

Nordstrom also entered into a partnership in 2019 where it began accepting returns of online orders from competitors such as Kohl’s and Macy’s. This was Nordstrom’s way of thinking more holistically about its customers’ needs and in return customers often shop while dropping off a return. Do you like this content?

Department Stores 98

Department Stores Returns Beauty and Health Shopping 98

I Vend

APRIL 9, 2024

In today’s modern retail stores, the point of sale no longer has to be a fixed counter – it could be anywhere in the store. Associates can resolve customer queries faster, with information literally at their fingertips on the screen. Shoppers are more engaged and have a better customer experience in the store.

Payment Services 52

Payment Services Point of Sale Inventory Management Checkout 52

Indigo 9 Digital

MAY 19, 2023

A study by the Capgemini Institute found that on average retailers charge their customers just 80% of the cost of delivering goods. Not having eCommerce also means that Primark does not have to subsidize the cost of returns and the return rate for clothing bought online is quite high. Returns made in store are also free.

Fast Fashion 52

Fast Fashion Advertising Returns Fashion 52

Wiser

SEPTEMBER 28, 2017

Mark de Bruijn writes on the Future of Customer Engagement and Commerce that not even one-fifth (17 percent) of “retailers indicate that their current omnichannel selection provides seamless integration for an optimal customer experience.” In-Store Returns . Ship from Store .

Drop-Shipping 189

Drop-Shipping Shipping Returns Boutique 189

I Vend

MARCH 20, 2024

In today’s modern retail stores, the point of sale no longer has to be a fixed counter – it could be anywhere in the store. Associates can resolve customer queries faster, with information literally at their fingertips on the screen. Shoppers are more engaged and have a better customer experience in the store.

Payment Services 52

Payment Services Point of Sale Inventory Management Checkout 52

Indigo 9 Digital

DECEMBER 7, 2022

What often makes eCommerce difficult is returns. Then, there is the issue of sizing which is not standardized across retailers. While retailers are frustrated by the volume of returns they receive there is a genuine level of friction in the online shopping process. billion of those returns were claimed to be fraudulent.

Returns 98

Returns Management Shipping Consumer 98

Retail Adventures

AUGUST 8, 2023

Try our “How Did It Feel” exercise : Assign various associates the task of visiting the competition, posing as typical customers, going through all of the steps outlined in this article. When the associates return, have them to document their visits, breaking down everything they experienced in each area of the store.

Shopping 52

Shopping Merchant Services Visual Merchandising Markdowns 52

Rangeme

NOVEMBER 22, 2022

With stores forced to close, the popularity of e-commerce accelerated and many retailers wondered if in-store shopping would ever return. foot traffic has continued to rise, and retailers are expected to open more than 75 million square feet of new space. However, this is not simply a return to pre-pandemic normality.

Customer Experience 52

Customer Experience Supermarket Returns Department Stores 52

Retail Adventures

JUNE 6, 2021

We discussed the customer experience in the post-COVID era. Here we share our expert opinion on the vital components of customer experience, retail trends, and crucial transformations happening in the industry. They want no-hassle returns and fair return policies. Let's dive in!

Visual Merchandising 52

Visual Merchandising Payment Services Customer Experience Consumer 52

V Count

DECEMBER 3, 2021

In addition to the winter holidays, here are additional high-traffic holiday periods to plan for in retail: . Identify Holiday Retail Trends & Optimize Storage. Understanding your retail trends regarding your most sold products during peak seasons and holidays allows you to optimize the store layout and storage accordingly.

Store Layout 52

Store Layout Sporting Goods Shopping Retail Trends 52

Retail Prophet

AUGUST 11, 2023

The remaining 80 percent is divided between our echoic or sound memory, our olfactory memory, our gustatory or taste memory, our haptic memory to process what we feel and our cerebellum, which processes the emotions conjured by the experience as a whole. In doing so, they negate 80 percent of their brand’s opportunity to be remembered.

Consumer 52

Consumer Customer Experience Promotions Advertising 52

Indigo 9 Digital

MAY 4, 2023

Dollar General and Dollar Tree both have a relatively modest eCommerce offering preferring to have its customers shop at their stores. If you do subscribe to our retail trends newsletter to get the latest retail insights & trends delivered to your inbox 4. Isn’t a sleek customer experience the way to go?

Location 96

Location Shopping Consumer Planning 96

Rangeme

JANUARY 11, 2022

Leading American businesses across sectors, including retail, have put their return to the office on indefinite hold. Return-To-Office Plans Are Doomed To Fail As Omicron Spreads And The Demand For Remote Work Persists. Unilever workers will never return to desks full-time, says boss. 1 Evans, Pete. December 17, 2021. ,

Beauty and Health 52

Beauty and Health Consumer Returns Grocer 52

Rangeme

AUGUST 1, 2022

When looking for a 3PL, you can choose one that caters to the needs of your business and brand, ensuring a seamless customer experience and ability to focus on growing your business. If your product requires returns, specialty storage, or is an unusual item, be sure to ask about these requirements early in the conversation.

Fulfillment 52

Fulfillment Shipping Wholesale Planning 52

Independent Retailer

APRIL 1, 2021

Retail experts are expecting a huge boom in brick-and-mortar sales come the spring and summer months since the vaccine rollouts are making consumers more comfortable to shop in person. Now is the time to get ready to fully reopen and for brick-and-mortar retail to come back to life. Post-Pandemic Retail Trends.

Outdoor 98

Outdoor Consumer Store Layout Shopping 98

Indigo 9 Digital

MARCH 16, 2022

Your employees have a tremendous impact on whether or not a customer returns to your store for another visit. Do your employees smile at each and every customer? Do they go out of their way to ensure your customers are happy? When was the last time you had a “wow” customer experience?

Promotions 64

Promotions Location Store Layout Shopping 64

Indigo 9 Digital

APRIL 11, 2022

It’s all of the small things it does along the way that together form a great customer experience. A small detail like this can make a customer laugh creating a positive experience enticing them to spend more and return again next time in search of a shopping experience that simply feels better than others.

Grocer 98

Grocer Shopping Checkout Finance 98

I Vend

AUGUST 13, 2023

Retail is one of the most highly competitive sectors in the business world* – it’s a tough environment, with constant industry changes. Retail trends show that every year increasing numbers of retailers shut their doors for the last time**, impacting hundreds of stores and thousands of employees.

Payment Services 98

Payment Services Point of Sale Inventory Management Supply Chain Management 98

Indigo 9 Digital

MARCH 17, 2022

If you do subscribe to our retail trends newsletter to get the latest retail insights & trends delivered to your inbox. If you are starting out and trying to acquire new customers for the first time its often best to market your products and services to people you know. Do you like this content?

Beauty and Health 90

Beauty and Health Promotions Marketing Shopping 90

I Vend

JANUARY 9, 2022

A new year is a time to look forward and think about what will shape the future, and in this, my first article of the year, I’ll be exploring the top five trends in retail technology for 2022. iVend Retail Management Suite iVend’s retail technology is delivering innovation in retail.

Payment Services 98

Payment Services Returns Checkout Inventory Management 98

Retalon

FEBRUARY 15, 2024

The integration of artificial intelligence (AI) and machine learning into retail operations is revolutionizing how businesses predict demand, personalize customer experiences, and make informed decisions regarding product allocations.

Inventory Management 41

Inventory Management Management Marketing Inventory Turnover 41

Retail TouchPoints

AUGUST 25, 2020

With retailers continuing to reopen their doors to the public, the question remains — what COVID-19-necessitated retailing strategies will make their way into go-forward plans, and which of those will be forgotten? This applies not just to consumers but to workers returning to retail stores as well.

Payment Services 285

Payment Services Fulfillment Store Operations Consumer 285

Indigo 9 Digital

FEBRUARY 9, 2023

A Chick-fil-A employee in Texas held onto three dollars in change after a customer accidentally left it at the restaurant. For the next month the employee, Marcus Henderson, brought the money with him on every shift until one day the customer returned to the store and the employee gave him his money. Do you like this content?

Location 52

Location Retail Trends Management Returns 52

Indigo 9 Digital

MAY 10, 2023

While McDonald’s may seem like a traditional brand it has made great strides in modernizing its customer experience. From adding digital ordering kiosks in restaurants to creating one of the most widely used mobile apps in the retail sector many companies are taking cues from McDonald’s. More personalized customer interactions.

Kiosk 52

Kiosk Payment Services Promotions Marketing 52

Rangeme

JULY 12, 2022

consumer packaged goods (CPG) suppliers and retailers need to know about selling to Canadians? Let’s examine Canada’s demographics and retail trends to see why more U.S. Ongoing supply chain disruption has led more retailers and CPG suppliers to strengthen their regional trade networks to reduce logistics delays and costs.

Marketing 52

Marketing Beauty and Health Consumer Grocer 52

Indigo 9 Digital

MARCH 15, 2022

If you are confident you have a great product but are struggling to get customers to make repeat purchases have you taken a look at your service? Poor customer service is often a silent killer. After interacting with a sales associate who is unkind or indifferent customers often decide it’s not worth it to return.

Consumer 52

Consumer Management Returns Marketing 52