Customer Experience Retail Trends Returns Shipping 
Inside Retail
JULY 6, 2021
The global pandemic accelerated digital change that was already on the horizon, though its artificial nature will slowly (but surely) cause some rebound of physical experiences once life returns to normal. Twenty-twenty changed the retail industry forever. Meanwhile, online shopping will continue to grow and remain the norm.
Wiser
SEPTEMBER 18, 2023
Lastly, eCommerce platforms have made strides in their services, offering fast shipping, hassle-free returns, and competitive prices, further cementing online shopping as an attractive option as consumers plan their back-to-school preparations. What Back-to-School Items Are a Must for Most Students?
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Independent Retailer
JANUARY 20, 2022
Here are the five key trends that businesses should take seriously as they plan for the coming year: . Customers Care About Return Policies. During the pandemic-driven surge in online shopping, product returns became a major pain point for consumers. In fact, according to Forrester, over a third of U.S.
Retail TouchPoints
JANUARY 20, 2022
In addition to difficulty in securing new merchandise for sale, broken supply chains had many retailers scrambling for alternative sources of equipment, materials, and services. Do they invest in emerging business models such as buying online and picking up in-store, or doorstep delivery, or expedited return programs?
Retail TouchPoints
AUGUST 23, 2023
Retailers need to make sure their in-store and online spaces can meet those demands. With more people returning to in-store shopping as the pandemic has eased, brands are leaning into the phygital trend by designing physical stores that reflect popular elements of the online experience.
Wiser
SEPTEMBER 28, 2017
Mark de Bruijn writes on the Future of Customer Engagement and Commerce that not even one-fifth (17 percent) of “retailers indicate that their current omnichannel selection provides seamless integration for an optimal customer experience.” Or, that associate can have it shipped to them instead.
Rangeme
AUGUST 1, 2022
Fulfillment is a broad term that encompasses every aspect of storing, packing, and shipping your goods. As your business gains traction, you may struggle to find the time to pack and ship your orders. Perhaps you run out of storage space, or will run out of space if you take that large order from a retailer or wholesale partner.
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