Wiser
SEPTEMBER 18, 2023
Lastly, eCommerce platforms have made strides in their services, offering fast shipping, hassle-free returns, and competitive prices, further cementing online shopping as an attractive option as consumers plan their back-to-school preparations. What Back-to-School Items Are a Must for Most Students?
Inside Retail
JULY 6, 2021
Twenty-twenty changed the retail industry forever. Year-long exposure to early promotions, free shipping, and contactless commerce has given customers higher expectations for personalisation, service, and omnichannel transactions. Altogether, this shift means that personalisation will take precedence in retail strategy.
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Retail TouchPoints
JULY 27, 2020
But crucially, that’s not the exclusive role of online experiences. Almost half of the survey respondents also cited in-person customer experiences as a top focus for personalization. Retailers are already responding. Retailers should leverage technology across all channels to smooth road bumps in the customer journey.
Independent Retailer
JANUARY 20, 2022
That means that as customers return to stores, retailers have a chance to differentiate themselves with low-cost, low-hassle return policies. Shoppers are hungry for positive, meaningful, and emotional touchpoints, so businesses should aim to go beyond mere transactions and offer comfort and care as part of their customer experiences.
Retail TouchPoints
JANUARY 20, 2022
In addition to difficulty in securing new merchandise for sale, broken supply chains had many retailers scrambling for alternative sources of equipment, materials, and services. They’re the essential expenses that effectively set the table for conducting any retail business.
Retail TouchPoints
AUGUST 23, 2023
Customers can try on and test apparel under these simulated conditions (no sales inventory is available on-site), and then purchases are shipped directly to their homes. Personalization is also a key retail trend, and phygital approaches provide opportunities for a new level of tailored experiences.
Inside Retail
MAY 8, 2022
Shoes are also very bulky so shipping costs and storage can also have challenges unlike with apparel, jewellery, eyewear, beauty, etc. IR: What are some of your favourite local and international retailers and why? IR: Billini has invested in physical retail recently, despite the rise in e-commerce.
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