Inside Retail

FEBRUARY 7, 2023

Marketers used to rely on Facebook and Google to get good traffic volume from one source at a reasonable return,” says Michael Tutek, Preezie’s co-founder and CEO. Over time, that’s seen the return on investment come down significantly. But with Covid, brands started pushing more online, creating more competition and higher prices.

Advertising 246

Advertising Returns Promotions Checkout 246

Retail TouchPoints

MARCH 14, 2023

Returns are, like it or not, as much a part of retail operations as the sales themselves. The exact return rate varies among different verticals and individual retailers, but online sales consistently generate higher levels of returns compared to brick-and-mortar. That means you’re out of business.

Returns 261

Returns Markdowns Fulfillment Consumer 261

Retail Focus

APRIL 24, 2023

The 11 th year of the CX Retail Exchange , 11-12 July 2023, will invite senior customer experience leaders in retail to the Hilton, Syon Park, to explore the biggest challenges and solutions in the industry. 5 stars!” To secure your place at the CX Retail Exchange 2023, request an invitation or visit our site.

Customer Experience 162

Customer Experience Social Commerce Checkout Returns 162

Retail TouchPoints

MARCH 8, 2024

has named four executives with extensive retail experience to top posts, including naming Frank Kerr as the company’s first-ever Chief Customer Officer. Kerr is returning for a second stint at Lidl U.S., Discount supermarket retailer Lidl U.S.

Supermarket 278

Supermarket Customer Experience Promotions Marketing 278

Wiser

AUGUST 21, 2023

No matter how revolutionary your product or service may be, it’s the promotion strategy that can make or break its journey in the market. The product promotion process can seem daunting, of course. This involves not only making potential customers aware of the product but also persuading them to take action and purchase.

Promotions 146

Promotions Advertising Consumer Marketing 146

Retail TouchPoints

SEPTEMBER 1, 2022

The effects are massive for the retail industry at large, especially when you consider that $761 billion in merchandise will be returned this year [approximately 16.6% A lot of those returned products end up in landfills, so this is horrible for consumers, retailers and the planet — and it’s all coming from people misguiding consumers.

Consumer 321

Consumer Promotions Returns Marketing 321

Retail TouchPoints

APRIL 18, 2023

During the month of April, EMS will accept shoppers’ used, clean socks (of all brands) that will then be recycled into new products via a partnership with Material Return. Timed to coincide with Earth Day, Eastern Mountain Sports (EMS) is once again participating in the Smartwool Second Cut project.

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Promotions Returns Location Store Operations 271

I Vend

MARCH 17, 2023

Ask any retailer and they’ll tell you that an enhanced customer experience is at the top of their ‘must do’ list. Improving customer experience is the key to winning new customers, keeping existing ones happy and bumping up revenue and profit. iVend helps retailers analyse data for an enhanced customer experience.

Customer Experience 98

Customer Experience Checkout Planning Promotions 98

365 Retail

DECEMBER 1, 2022

As consumers increasingly turn to online methods of shopping, the physical retail space also needs to be able to adapt to these challenges and keep up with the pace of transformation – meaning customer service and the customer experience must be engaging and worthwhile for in-store shoppers. Empowering store associates .

Customer Experience 86

Customer Experience Checkout Fulfillment Consumer 86

Retail TouchPoints

JULY 8, 2021

has entered a multi-year national partnership with buy now, pay later solution Afterpay to support retailers in offering flexible payment solutions to returning shoppers. Unibail-Rodamco-Westfield (URW), owner of Westfield shopping centers in the U.S.,

Promotions 264

Promotions Advertising Returns Customer Experience 264

Retail TouchPoints

OCTOBER 6, 2023

To succeed in the holiday peak season and ensure seamless fulfillment, deliveries, and returns, it’s essential for these partners to monitor key metrics, analyze operational data and maintain communication. In the retail world, swift order processing is the hallmark of efficient logistics operations and exceptional customer service.

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Fulfillment Returns Shipping Promotions 309

I Vend

JULY 8, 2022

Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. Retailers need engaging customer experiences to win back this jaded audience.

Customer Experience 52

Customer Experience Checkout Customer Retention Promotions 52

I Vend

DECEMBER 13, 2022

Promotions are an essential part of any retailer’s marketing toolkit, and never more so than during the holiday season. They increase sales, build loyalty, and delight customers. iVend for Digital Passes iVend helps retailers get the most from holiday promotions. Increase customer satisfaction by up to 20%.

Promotions 85

Promotions Employee Engagement Checkout Returns 85

Independent Retailer

AUGUST 2, 2022

This is a staggering figure, but retailers can rise to the digital challenge with the right web partner, innovative ecommerce solutions, and customer engagement strategies. To do so, business owners should start by asking themselves and their web teams the following questions: What is the customer experience standard for your vertical?

Customer Experience 65

Customer Experience Kiosk Promotions Shopping 65

Retail TouchPoints

APRIL 24, 2024

“We’re thrilled to unveil a format that encourages discovery, delivers elevated brand storytelling and promotes greater connectivity within the sneaker community.”

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Store Layout Accessories Location Promotions 264

Retail Smart Guys

DECEMBER 6, 2023

In the ever-evolving world of retail, one thing remains constant – the power of promotions to captivate shoppers and boost sales. Whether it’s the allure of clearance sales, the excitement of flash sales, or the intrigue of buy-one-get-one deals, retail promotions are an essential tool in any retailer’s arsenal.

Promotions 52

Promotions Inventory Management Returns Marketing 52

Wiser

DECEMBER 13, 2019

These are the four key elements driving superior customer experience in-store, according to Wiser CEO Andy Ballard. Here’s a sneak peek at what you can read in “ 4 Key Elements Driving Superior Customer Experience In-Store.”. See what else Andy had to say about crafting a superior customer experience over at Total Retail.

Customer Experience 78

Customer Experience Checkout Promotions Returns 78

Retail TouchPoints

NOVEMBER 30, 2022

For example, if a customer is interested in a particular style or size we don’t have in stock, our store stylists are trained to assist in ordering and shipping a style directly to their home , as well as accepting returns of online purchases.

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Boutique Promotions Shipping Location 278

RETAIL MANAGEMENT SOFTWARE

JANUARY 7, 2022

Retail Businesses and brands will have to work hard to meet ever-evolving customer experience requirements in order to succeed and stay relevant. Did you know that returning customers spend 67 percent more than first-time customers? Explain special deals and promotions, but be honest.

Customer Experience 77

Customer Experience Promotions Returns Store Operations 77

Inside Retail

MARCH 3, 2024

An alternative approach is to focus on delivering an overall Customer Experience (CX) specifically designed to drive consistent and co-ordinated interactions across all touchpoints along the shopper journey. Many loyalty programs are ineffective and their returns are unknown at best, and margin erosive at worst.

Marketing 290

Marketing Customer Retention Returns Promotions 290

Retail TouchPoints

MAY 2, 2024

Additionally, you need not just the mechanisms and data tracking to show a clear monetization benefit to the business, but also [the means to gather] the data that allows you to track customer behavior and their stickiness with the loyalty program. The third element is the capabilities beneath the program itself.

Payment Services 153

Payment Services Consumer Promotions Customer Experience 153

Retail TouchPoints

OCTOBER 25, 2023

. “The holiday season is a stressful season — it’s more, more, more — including customers shopping for more product categories simultaneously,” said Jackie Walker, Head of Retail Experience Strategy for North America at Publicis Sapient in an interview with Retail TouchPoints.

Customer Experience 317

Customer Experience Returns Checkout Shopping 317

Retail TouchPoints

MARCH 5, 2024

Cardmembers will earn an extra 5% off every day on top of other loyalty program deals and will be eligible for no-rush returns (an extra 30 days to return items) and free two -day shipping on hundreds of thousands of items on Target.com.

Checkout 212

Checkout Returns Shipping Promotions 212

Retail TouchPoints

APRIL 1, 2022

The program rewards customers with perks such as receipt-free returns and a birthday discount along with enhanced personalization and experiences including exclusive product and event access, priority shopping and an annual Insider Savings Day.

Returns 264

Returns Customer Experience Promotions Shopping 264

365 Retail

JUNE 1, 2023

This innovation includes the likes of M&S introducing self-service checkouts for clothing, brands offering pre-paid returns, and the introduction of in-store stock check machines, making shopping quicker and easier. Smart Shelves AI can also enhance the customer experience from behind the scenes.

Customer Experience 52

Customer Experience Payment Services Checkout Shopping 52

Inside Retail

FEBRUARY 8, 2024

It’s no secret that consumer-facing retail has had a tough year trying to stay price-competitive for customers. Like many retailers, we have had to contend with inflationary pressures and greater promotional cadence, which has had an impact on profits,” said King.

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Department Stores Inventory Management Planning Returns 264

I Vend

MAY 11, 2022

When it comes to a retail strategy to boost business, promotions are a sure-fire winner. Promotions offer customers extra value – essentially either in the form of a lower price, or by getting more goods for the same price. . iVend POS iVend’s Retailer POS includes a sophisticated promotions engine.

Promotions 52

Promotions Point of Sale Customer Experience Marketing 52

Retail TouchPoints

OCTOBER 28, 2021

These sensors are programmed to know when a product gets picked off a shelf, when it is returned or when it leaves the store. Hitachi’s automated shop technology uses lidar (light detection and ranging) sensors instead of relying on cameras and video. Using lidar allows for installations that are both compact and unobtrusive.

Checkout 262

Checkout Target Market Promotions Returns 262

Retail TouchPoints

JULY 16, 2021

Return rates for items bought online are 3X higher than in-store purchases, and lack of context into fit is a big reason why. Together, these efforts “enhance the customer experience by removing friction and driving personalization through product offerings,” Zrebiec said in an interview with Retail TouchPoints. education ?page

Returns 264

Returns Customer Experience Apparel Consumer 264

Retail Gazette

APRIL 3, 2024

The private equity-owned retailer revealed it had returned to profitability last month for the first time since its collapse in 2020, as EBITDA hit £1.5m in the 53 weeks to 30 September, up from a £15.4m loss in 2022. The private equity firm bought back Bensons but not Harveys.

Returns 64

Returns Payment Services Marketing Consumer 64

365 Retail

DECEMBER 12, 2022

But, customers are becoming more aware of retailers’ deceptive discount tricks. Most promotions were cheaper or the same price in the six months prior to “discount”. 2) Shoppers will boycott retailers if returns involve charges. 3) Customers will demand more in return for their loyalty. in November 2022.

Returns 59

Returns Consumer ATS Promotions 59

Inside Retail

JULY 19, 2022

Overall, the return to retail has made it clear how important the customer experience is in drawing people back. Throughout Covid lockdowns, customers missed the immersive, physical aspect of retail. A return to entertainment and events. To find out how to reinvent your retail experience, visit Samsung: [link].

Promotions 246

Promotions Returns Customer Experience Supermarket 246

Retail TouchPoints

OCTOBER 6, 2022

McNamara spotlighted a surge in promotional activities in July 2022 that marked the official kickoff of the back-to-school season. There is likely to be a similar kickoff period in the middle of October where we could see a pretty significant surge in promotional activity,” McNamara explained. “If

Merchant Services 285

Merchant Services Payment Services Promotions Location 285

Retail TouchPoints

MARCH 21, 2022

Imagine a retail location where customers using an AR-powered mirror can see how clothing looks on them without ever entering a changing room. Or a customer receives immediate, personalized product promotions and recommendations the moment they walk in a store, creating a truly customized experience.

Payment Services 264

Payment Services Checkout Supply Chain Management Customer Experience 264

Retail TouchPoints

AUGUST 10, 2020

Not long ago, the Chief Experience Officer was introduced to retailers as a role that could oversee the entire customer and employee experience sectors of a business. However, when it comes to retail specifically, oftentimes the customer experience is fully dependent on the supply chain experience.

Merchant Services 164

Merchant Services Customer Experience Returns Fulfillment 164

Retail TouchPoints

AUGUST 28, 2023

The Challenge of Managing Returns “Returns were a huge issue in 2022, and consumers are looking at return policies as a key component of their purchasing decision-making,” said Schwartz. One popular way to throttle back return rates is to shorten return windows, but during the holidays this can result in a zero-sum game.

Returns 245

Returns Fulfillment Shipping Checkout 245

Retail TouchPoints

JANUARY 13, 2023

When it comes to augmenting the top line, brands should prioritize optimized product discovery and aim to hyperpersonalize the customer journey and transform pre-loved pieces. A better bottom line can be achieved by minimizing returns, leveraging user-generated content (UGC) and implementing smart forecasting solutions. In the U.S.,

Returns 289

Returns Consumer Inventory Management Customer Experience 289