Remove Customer Experience Remove Drop-Shipping Remove Promotions Remove Returns
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What You Need to Know About Transforming Online Return Churn

Retail TouchPoints

For anyone who has made a purchase online, returns are part of the standard online buying process — so much so that, according to a recent U.S. Consumer Study , 85% of consumers check a company’s returns policy before even making a purchase when shopping online, and 68% of U.S. consumers and retain repeat customers.

Returns 198
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Treat Returns as a Competitive Advantage that Increases Customer Lifetime Value

Retail TouchPoints

Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates and profitability. Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value.

Returns 302
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FedEx Enters Partnership to Expand Ecommerce Platform

Retail TouchPoints

The partnership was forged to help retailers better manage their shipping and logistics and allow them to offer an improved last-mile delivery experience.

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5 Ways Retailers Can Tackle Wavering Customer Loyalty

Retail TouchPoints

Customer acquisition costs online have reached unprecedented levels, which means marketing leaders are trying to diversify their toolkits. Consider the immersive 3D billboard Fortnite x Balenciaga launched in key markets to promote their partnership. Stand Out Beyond Free Shipping . Invest in Your People .

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Retail’s Future is Phygital

Retail TouchPoints

With more people returning to in-store shopping as the pandemic has eased, brands are leaning into the phygital trend by designing physical stores that reflect popular elements of the online experience. Technology in lighting, music, visual merchandising and other physical elements helps brands create immersive in-store experiences.

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How Retailers Can Make Effective Changes for Better Logistics Operations

Retail TouchPoints

This massive increase put significant strains on the supply chain as well as shipping and delivery. By October that number had only dropped to 66% — a clear indication that people were still very much looking to get their orders as soon as possible. In November and December, Adobe Analytics reported that online shopping grew 32.2%

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eCommerce Logistics for Retail Stores

Rain Pros

Ensure you compare different eCommerce platforms as they feature varying degrees of logistics integration that can impact order processing, shipping and delivery. Platforms with good logistics integration capabilities can ensure you can manage orders efficiently, provide accurate shipping information and streamline operations.